Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

They did reach out to me finally and offered me a full refund which I totally appreciated. I'd had…read morea recent surgery and had some complications afterwards and didn't think it would be a problem making it to the class. I could not make it after all but I really wanted to learn about pottery making!

Me and my friend whent to the Loveland location and it was so amazing the atmosphere was amazing…read morealong with very kind workers! Definitely recommend to others!

Helpful staff and great yarn colors Comfortable place to sit…read moreand knit Lots of classes available

I wish I could give this place a zero! I've been in twice, each time I was completely ignored…read morewhile the employee chatted with people sitting around the table. Unless you're a member of their neighborhood clique, don't bother going in.

Bob was so kind and helpful when I called their store to inquire about services. Although their…read morestore doesn't do alterations, he recommended me to a very kind woman who was available to help. I'll definitely be coming back when my sewing machine needs servicing!

For sewing machine repair, I have used Bob, business: "Make it Sew", for over 20 years. He has…read morebeen the only person to service my Viking Mega Quilter and my Janome 6600. He is a great down to earth guy, reasonable pricing, honest and I highly recommend him. bob@makeitsew.biz

Better quality and selection would help a lot. The staff tried to be helpful but with limited goods…read moreon hand, I have to believe my granddaughter has outgrown the need to by trinkets she does not need. She has moved on to more active pursuits!

Our ear piercing experience here was very good, with knowledgeable and friendly staff that were…read morethorough and made us feel like it was a safe procedure and experience. Friendly and experienced staff were readily available (even though it was busy n the store), helped us find what we were looking for and answered all of our questions. With the piercing, 20% discount on all times in the store.

This is such a fun, local bookstore cafe and gift shop! I would absolutely send friends here to…read morevisit and will be back to buy more books!

Very cute vibes! It was really busy when I went, but I was still able to get around. I love that…read morethere's a whole area for kids and middle grade. I was able to get a couple things I was looking for!

Ashondra is an absolute gem, she helped me with a gift card, and was being so supportive and nice…read moreto every single customer I could see. That girl deserves a raise!!

Pro(s) has large selection of items; multiple sales…read more Con(s) smaller space; difficult to navigate through; several cashiers, still long lines; many "on Sale" items are properly/not marked at all; pricey candies and bottles of H2O or soda it's insanity; especially, being next door to Dollar Store.

This locally woman owned business goes above and beyond in repairing a very special filigree mirror…read moreI have had for many years. They did more detailed work then I expected. I am so impressed with there work and how helpful they were in delivering and hanging this large piece for me. Unlike there name, they don't just do little art, they do very large pieces also. They also hold super fun stained glass art classes. New experience for something different to do with a group of friends. Love them so much!

LOVED the Intro to Tiffany method with Joe--he was a knowledgeable and patient instructor, with an…read moreinfectious enthusiasm for the art form! What an amazing place, I'm looking forward to taking more classes!