Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

I have been taking pottery classes with Amy and there's no one else I'd rather be taking classes…read morewith. Amy is welcoming, kind, and very knowledgable. She puts so much care into making sure her customers and students feel welcomed and in a safe space. If you've been thinking about a pottery class, I would 100% recommend taking Amy's class! When Amy isn't there, her staff is just as friendly and welcoming. Everyone treats everyone with so much respect and it's such a nice environment to be in. If you're interested in classes or looking for a fun activity then you should definitely check out Potter's Touch. I've been to a few other studios in the metro area and none of them come close to the quality, commitment, and overall experience as Potter's Touch.

I would not take a class here. I paid $70 for a pottery class upfront but after a surgery I had I…read morecould no longer make the class. They won't call me back. They won't even write me an email. Can this small little business be THAT busy that they cannot return a phone call?!!

Helpful staff and great yarn colors Comfortable place to sit…read moreand knit Lots of classes available

I wish I could give this place a zero! I've been in twice, each time I was completely ignored…read morewhile the employee chatted with people sitting around the table. Unless you're a member of their neighborhood clique, don't bother going in.

Bob was so kind and helpful when I called their store to inquire about services. Although their…read morestore doesn't do alterations, he recommended me to a very kind woman who was available to help. I'll definitely be coming back when my sewing machine needs servicing!

For sewing machine repair, I have used Bob, business: "Make it Sew", for over 20 years. He has…read morebeen the only person to service my Viking Mega Quilter and my Janome 6600. He is a great down to earth guy, reasonable pricing, honest and I highly recommend him. bob@makeitsew.biz

Better quality and selection would help a lot. The staff tried to be helpful but with limited goods…read moreon hand, I have to believe my granddaughter has outgrown the need to by trinkets she does not need. She has moved on to more active pursuits!

Our ear piercing experience here was very good, with knowledgeable and friendly staff that were…read morethorough and made us feel like it was a safe procedure and experience. Friendly and experienced staff were readily available (even though it was busy n the store), helped us find what we were looking for and answered all of our questions. With the piercing, 20% discount on all times in the store.

This is the cutest bookstore in the area! I love going in and buying a book and having one of…read moretheir coffees then sitting down and just soaking up the atmosphere because I want to support this bookstore to stay in business! The staff try to get to know their customers and they knew me after going in two times ! They pull an excellent espresso shot and they make fantastic lattes ! They have other items to purchase that are high-quality and worth the price point !

Based on glowing reviews, we drove almost an hour to the town of Lafayette which I've never been…read morebefore and found this town to be quaint. The bookstore and cafe was clean and cozy surrounded by books and more books with lots of cool trinkets to browse. I was a little disappointed though with their limited selection of bakery items and opted for just a cup of coffee and relaxed at a small table. Employee Josie took my pile of used books to get reviewed for possible future credit towards books I can buy later at their shop. Another building on the premises had lots of whimsical items such as socks, jewelry, pins, mugs, etc. I met Deidre that was friendly and helped me pick up out a cat shirt that was so adorable that I just had to buy. The prices are affordable and there's a parking lot plus street parking. The town of Lafayette was artsy and walkable to enjoy after going to the bookstore.

Ashondra is an absolute gem, she helped me with a gift card, and was being so supportive and nice…read moreto every single customer I could see. That girl deserves a raise!!

The store manager helped me find wreaths on New Years Day. He was amazing. Entire staff very…read morefriendly and helpful. I bought 13 wreaths for our condo complex. I highly recommend this store. Lots of products, helpful and knowledgeable staff! 5 stars!!

This locally woman owned business goes above and beyond in repairing a very special filigree mirror…read moreI have had for many years. They did more detailed work then I expected. I am so impressed with there work and how helpful they were in delivering and hanging this large piece for me. Unlike there name, they don't just do little art, they do very large pieces also. They also hold super fun stained glass art classes. New experience for something different to do with a group of friends. Love them so much!

what a terrific time we had!! we're selected to have some custom designs created and we're…read morethrilled with the finished products. We did this class as a couple and finished up Valentine's Day weekend. the staff is amazing and so willing to go out of their way for you. we'll definitely be back.