When our dog died, we tried to cancel service. They didn't respond and kept charging me, then when they finally responded, they refused to refund the past charges. Then when we got a new dog, I told them we weren't rehiring them, and they responded with abuse. Do not hire these people. read more

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If I could leave less than one star I would. I canceled the service last month cause I picked up 4 bags of poop and it took me over an hour and he charged me that day for another month $60. He only refunded me $11 for a missed day. Then he changed me again today. He said he refunded me. I will call visa and have him blocked. The so called owner showed me pictures of poop and claimed it was my dogs -trust me I had my 103lb dog for 13 years I know what it looks like. I viewed our cameras and the person who came to pick up and they were here 5 to 7 minutes for a few times they showed up and that was from when the car parked to when the car left the front of the house. Now I know why the yard was loaded. The owner is extremely unprofessional. Next time I will look at reviews. read more

Turdminators Pet Waste Removal - This is what I picked up from the yard - Pet Waste Removal Near Me - Chicago, Illinois

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We initially hired Turdminators to come twice a week, and they were reliable & consistent for a while. Recently we noticed they stopped showing up (we could tell by the poop still in our yard, and we get a text every time they're on their way) but my partner's card was still charged for the services. We both reached out via text, phone call, voicemail for days and never received anything back. It was to the point we both thought the company went out of business. I left one final voicemail and posted a negative review on google to warn others about them not answering and not coming without notice, and almost immediately received a text following up, claiming that they did come & have photos and GPS tracking. Unfortunately by the photos we could tell they weren't taken on the days they claimed but we just reiterated that we wanted them to come consistently. They apologized and refunded us ($11 woo) for one visit that they admitted we were charged for without them actually coming. The best part was the owner (I'm assuming?) responded to my google review with THE MOST rude & unprofessional tone. Stating that we would keep getting charged because "we don't know who you are" and condescendingly saying I'm a "super great human" for "lying on a small business" when I was just trying to tell others of my experience. read more

Turdminators Pet Waste Removal - Pet Waste Removal Near Me - Chicago, Illinois

Hands down worst experience I had with any provider for any service. Started this 1/10. 1/11 initial clean up. 1/15 didn't show. 1/17 I contact them. Stated they didn't put me in route. Refunded me that week. Thought that was the end of issues. Weekly after that I have watched them wonder aimlessly picking up poop. After they leave I see a ton of missed poop. They are only here for maybe 5 minutes. I have cameras and dogs that don't stop barking. I work from home so I can see work completed. 2/12 no show. 2/12 charge for my monthly service. Thinking snow? Contact them after they don't contact me 2/16. I want to terminate my services and refund for not being provided. Owner goes on being the rudest and unprofessional saying it's a measly $55. Regardless if it's 5 or 100 I paid for service not provided. Tell me how the address is wrong if they were coming for 3 cleanups to the correct address? I had friend wanting referrals and I would def not recommend. Pet butler you won my business. read more

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Great service! I called them, and they came out fast and got it all cleaned up. I have a German Shepherd and my yard was a mess. They came out and got it all cleaned up thanx a lot! read more

Absolutely horrible service. And please see these text messages to see how they treated me after I spent a day trying to get this resolved. 1. Coordinator forgot to share my gate code, so technician couldn't get in. (11:47 am) 2. Coordinator said technician would come back later in the day to provide service. I say ok and verify details so we don't have another mixup 3. I reach back out at 7:15pm after waiting all day in case they had issue with entry to say no one came. Coordinator claims technician is on their way (and send a bunch of other customers names and addresses btw) 4. I text AGAIN at 8 pm because no one ever showed up and now it's dark. coordinator says technician marked route as finished at 5:36pm.... So why was I told at 7:15 he was on his way?! Honestly a comedy of errors, which...ok. Mistakes happen. But when I asked for a different technician (I think this was a fair ask at this point!) and said we wouldn't deal with this again, the coordinator got SO aggressive with me and claimed I was threatening him?! At that point, they cancelled my service which I would have done if they didn't. Good riddance! Oh, and even though we have literally only been customers for one week, they will not refund our startup fee. read more

Turdminators Pet Waste Removal - Pet Waste Removal Near Me - Chicago, Illinois

If I could leave less than 1 star I would. Beware of this company - all the other reviews of no showing and charging the card and VERY unprofessional behavior from the owner (I'll just leave it at that) is also what I experienced. And yes, all of this is in text, which honestly boggles my mind that someone would speak the way they do in a written form! I wish I had come here first to read the reviews before signing up with them. Heed the advice of myself and others and stay away. Many other services of greater reliability and professionalism to use! read more

Did not pick up dog waste for months and charged me. Told me and disabled husband that it was our job to walk around the yard and check. Absolutely the worst customer service read more

Turdminators Pet Waste Removal - Pet Waste Removal Near Me - Chicago, Illinois

Customer Service Concerns were expressed and was met with scientifically speaking Did not work with customer to solve the problem Apparently being rude and disrespectful is the new honesty for this company Had a very hard time canceling service Poos the Boss is affiliated read more

Absolutely terrible service. Never on time & always miss spots while cleaning. Instead of accepting complaints in a professional matter they treat you as you are a pest and wrong! You cannot be wrong when you still have poop in your yard after they claim they have done their job! They also raise the price without notice which is not how a professional company should act. Do not waste your time with this company read more

Would give 0 stars if it were possible. Awful customer service. The company is fraudulent as they charge you for waste removal services they don't deliver. When you call customer support for a resolution, the company representative will tell you they don't offer refunds or rescheduling. Also received a nasty text from the owner to top it off. Buyer beware. Cheap services = crappy company Trust me on this, it's not worth it. read more

Do not do not use this company! Poor service and the owner is very rude. He called me a thief because I wanted to cancel my service and wanted a refund. Very first visit the gentleman left piles of poop in my yard. Giving this company one star is even too much. read more

The WORST! There is no customer service-never answer the phone or return calls. They bill up front whether they provide services or not. I have been calling almost everyday for the past 2 weeks inquiring when my yard would be taken care of with no return call. I have decided to cancel my services but apparently they have blocked my number because the call cannot go through. Wish I could give negative stars. wish me luck on having my money refunded! read more

When I first started service with them they were great. They came when they were supposed to and did a great job. Here lately They haven't shown up. My backyard walkway is littered with dog mess. I've called several times with no response. I've even emailed them. Yesterday out of the blue, I get a text saying that my turdminator would've arrive in 10 mins. I called back and no answer. There was fresh snow in the yard so they wouldn't be able to see the mess anyway. I think they came just to charge for March. read more

I ordered 2 times a week service. After the first clean up was completed I didn't get anyone back for over a week and so I called and left a message. However, all I got back was a text (pictured below). Fast forward another two weeks of sporadic service and then it stops all together for over 2 weeks of no service. I of course get a charge on my card. I try to cancel every day for the last 5 working days. No one calls or emails back. It's just text. (picture below) Lastly, I was able to get a hold of the owner's business partner who told me to just call the bank and cancel the charges......but he would not be able to cancel my service or put me in contact with the owner. Shady business that will steal your money without recourse. Buyer beware. Update, Had to call the cops to have them stop coming to my house. read more

This is my second review. Please read my post below. This company pulled $107.00 out of my account the day THEY said I was a problem person. When I sent a text to this anonymous person I was, YET AGAIN, met with hostility and threatened with their "attorney". They THEN told me that I agreed to a 3 month contract verbally on the phone and it was recorded. I asked for the recording and didn't receive it because all of my conversations s were via text. He told me to get on welfare if I couldn't afford this. He posted crying emoji's, again he threatened me with his attorney. This person is belittling, rude, and highly unprofessional. He gave me the name of Bulent Arseven (however they didn't use capital letters in their name, I just couldn't type it that way. It's just wrong). In any case, save your time, money, frustration and wisely invest in a different company for this service. I would hate for anyone to deal with this Bulent Arseven. I have attached some examples of the texts. read more

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When we pay for a service, we expect that service to be done. I never write complaints, but this company and the owner are unbelievable!! Here is my complaint that I just filed with the BBB. I WOULD NEVER recommend them and after having our issue, can now see that others have had the same. My BBB review for Turdminators in West Chicago: "We've had them picking up our pet waste for 2 years. The past 2 weeks they did not come, nor did they contact us stating they were not coming. When I contacted the owner, he stated one of their trucks was broken down. I told him I understood, but that it would've been nice to have been notified. He said we were supposed to be notified. When I asked him if we were getting a refund for the past 2 weeks he said that they don't give refunds because they bill monthly. He also stated that there was no contract and we could cancel anytime. He was very curt, bordering on rude. I said we didn't expect to pay for a service when it wasn't being provided. He agreed to refund us for the 2 weeks. In the meantime I found another service, so I told him to cancel our service. His replies to me were extremely rude and unprofessional. This conversation was via text, so I have it all on my phone as proof how this business owner treats customers. I highly advise against hiring this company. The unprofessionalism of the business owner is just unbelievable. To have a problem that was completely the business' fault, yet charge for services that were not provided, and then treat a customer the way he did shows me that he should not be running a business." read more

I try to leave give balanced feedback and have never left a bad review of a company. Let me start with the good. When I first contacted the company, I was able to talk to a live person and they were able to set up waste removal on the day I needed it. Then on the day of service, you receive texts when they are in the way and when they have arrived. This part of the communication is great. The actual service was inconsistent. On the first week they arrived after nightfall, so missed piles in the yard. The following week they came in the afternoon, and after leaving had missed at least 7 piles from what I could see (with not being able to go downstairs post surgery). I reached out after the second visit to voice concerns, since I have a very small property with a townhouse, dogs that could only go within 20 fr retractable leash from the door, and large dogs (so large piles). They shared there can be errors and can miss a pile, but also stated that it seemed like a lot and asked for pictures and additional information. I shared the pictures and information and they said they would give feedback to the person cleaning the yard. I asked if they were going to come out before the next service and received no response. They did not come out, but did better after returning. Then everything seemed to be going smoothly until one week they just didn't show up, no phone call, no text. I waited 2 days after the date they were supposed to service and reached out sharing that my service never came that week and to find out why they never showed. I also stated that for the next month, I was recovered from surgery enough to go back and finish cleaning the yard. The response I received, was they have canceled my service. They did not apologize for missing the appointment, no explanation was given, and they did not come out that week or the week after, even though my service was paid through the month. They just stopped coming and did not provide the services that I paid for through that month. When I reached out to clarify that they would be out for the last week of my service, they did not respond and did not come clean my yard. In the end, I paid for a weekly service which I did not receive and they did not communicate with me about. They just stopped coming. read more

This company is completely unprofessional. I called to set up a weekly service. They set it for Tuesday with an initial cleaning to get started on a Sunday. Tuesday comes and goes, I called they said they would out there on Wed. The next week they come on Tuesday. Then next week no show on Tuesday, I called no response. They show up Wed at about 430 pm. This week no show Tuesday, no show Wed. I call on Wed no response. I call on Thursday 3 times no response. I email no response. I send a chat finally get a response at 1:00 pm. Nick starts off the call by saying "we are a very busy company" This is not my problem. I signed up for a weekly service on TUESDAY. I understand things happen but 3 of the 4 weeks? My dogs go out in the front yard I needed it done. The lack of customer service and the flip response is totally unprofessional. He went so far as to call me a Karen. Total lack of customer service. DO NOT DO BUSINESS WITH THIS COMPANY, they don't need your business they are busy. read more

I just had the worse experience of my life. Now, Ive read previous reviews which were bad but I believe in giving a person or business a chance and to see for myself. My suggestion is to run quickly. In a nutshell, last week was suppose to be my first week of service and they never came. When I informed them they brought up all type of excuses and stated they were not going to reimburse me but will be altruistic in not charging me cancellation fee etc. I contracted for a weekly service that was to begin the same week. Whomever the owners are just cant comprehend that they failed to show up any days of the first week of service, therefore they've negated their contract and I'm due a refund. They proceeded to tell me how people want services for free( another line they told another dissatisfied customer) and their GPS proved they came. Well, according to the pile of shii in my backyard, my Ring camera, my neighbors ring camera they didn't show up. In addition, they stated testy hey would text before they came. I'm still waiting on that text. I suggested to them that their service man was not actually showing up for removals. I stated that neither my ring nor my neighbors ring which points to my house picked up a Turdminators removal person. They told me that cameras can be manipulated and altered. Huh? So, I erased data from my Ring and my neighbors Ring? Ok what about my neighbor across the street who has Vivint. We collectively conspired to all erase data for a $59 charge? I'm now put on the red alert list (blackballed) from service. So laughable.They've actually done me a favor. Save your self some time and aggravation. I will l keep you posted regarding my refund. This has to be the worse unprofessional company ever. They have no business being in business. A few business courses would serve them well. stay away read more

DO NOT USE THEM. We used them for 2 months. They missed 3/8 weeks and we had poop on our lawn after basically every visit. When I reached out to provide this feedback, the person told me that I was probably wrong. When I tried to cancel, they called me a "problem client". The customer service is about as bad as it gets. Might be worse than the service itself which was barely worth the money. Do not make the same mistake. read more

Yard was never fully cleaned when they bothered to show up. They did not show up for 3 weeks in a row. They never answer the phone or return voicemail messages. They did not refund for the missed weeks as I requested, just continued to charge me. I can only hope they will honor the cancellation request before I get charged again.. The only reponse I got was after a google review, and they were extremely rude, claiming they don't return phone calls because it's 2023... read more

Wish I could give a 0 - unfortunately a very unreliable service. I did get refunds but was made to feel like I was treating people like slaves (Nick the owner's words) because I wanted the service not a refund. I am not disrespectful but after multiple weeks and nastiness from Nick I am cancelling then he is trying to take $1 service charge for "unreasonably" cancelling....what a joke. Then, he tells me if I reasonably cancel then he wouldn't charge the $1. AVOID THIS COMPANY AT ALL COSTS!!! read more

No customer service. When you text in they are rude. Tried changing days of the week and they assured me twice it would change. It never did. I texted in because they did not show up. They were so rude telling me that I should go somewhere else if I am not happy. Very disappointing. However, when they do show up, one of the gentleman does a really good job. So I am grateful for that! read more

After not showing up for over 3 weeks and charging my credit card at the full monthly rate, I called them four times with no response. I finally emailed them and this was their exact response to my issue: "Ok we have been having extreme issues with service vehicles, obviously..we expect, no demand clients to understand this..we are working diligently to fix this issue..we run things differently here and pass those savings down to our clients hence being 40-60% less expensive than competitors..just as a reminder we have zero contracts and you're free Cancel account/service whenever u please..thx". No apology - just a DEMAND that I understand their issue and complete lack of communication. And then a friendly reminder that if I didn't like it, charging me for services they didn't perform, then I could quit. After canceling - I received the following exact response "Karen you're worse than a woman man..is your vagina wet? Feel sorry for your wife/girl..sad there are "men" as yourself" They may be cheaper but that response to customer service is completely unacceptable. I canceled my service immediately. Find another provider. read more

I chatted with them just now and asked if they could identify some poop that I found in my backyard. I have a small dog and this poop was way larger than what my dog could produce and it was piling up. I sent them a photo over our chat and they immediately identified the culprit. Raccoon! I'm relieved it's not coyote, but also frustrated that this raccoon has found my yard to be its' latrine. Nonetheless, the responsiveness over a chat was quick and efficient. Highly recommend these guys! read more

Turdminators Pet Waste Removal - Poop pile identified! - Pet Waste Removal Near Me - Chicago, Illinois

consumer beware!!!! Clearly threatening people is his business model.. just check out his BBB - F rating. He has been harassing me since I canceled service for no one showing up for 4 weeks and no response from him. I have also left 3 different Google reviews. Must read screenshots attached. Calling me Karen, a thief (not even spelled correctly). Threats of legal action .... The lengths he went to. Reading some of these reviews were so similar.... How has he not been stopped yet. He has been claiming throat issues for a year. Trying to get CC info over text. Complete scam artist. read more

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I wish I could give Negative stars. After going back and forth listening to the owners excuses, i was just double Charged for February when no one's even been out to service in weeks?! There is absolutely no excuse for this horrible company to remain in business. That's $486 you collected from my bank and only serviced my yard one time!!!!! I had to cancel my debit card because Of you. Hoping my bank gets all these charges reversed. read more

I wish I could give this company 0 stars!! They raised our bill $20 a month without notification, they have missed coming 3 weeks in a row twice now because the person quit. As well they do not have the ability to answer the phone or call back their existing clients!!! I have never had to deal with a bigger scam than this consonant! Save your money because it's not worth paying for a company that doesn't even come out to perform the services they are supposed to! You should never have to contact a service to say you forgot me 4-5 times within a year!!!!!! read more

I was quoted a different price from what I was being charge. I paid for weekly service and they only came monthly in winter months. when I brought this to owners attention, she was rude and denied everything. I canceled service. read more

Selected this company from many on the Internet, for a one time after winter yard waste cleanup. Had the company out on April 2 paid $88, only to go out to the yard the next day and find that half of the dog waste was not cleaned up. I contacted the company left a voicemail that I wasn't satisfied thinking that they would send somebody out to inspect. Instead I get a rude text message from apparently one of the workers there. Not good customer service whatsoever. Do not recommend if I was able to give them zero stars I would. read more

Turdminators Pet Waste Removal - After reaching out to this company after using their service which wasn't done very good at the cost of $88! - Pet Waste Removal Near Me - Chicago, Illinois

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Bad customer service they don't even deserve one star. They don't return calls or emails. They upped their monthly cost without notifying us. The last time they came out we have their guy on camera coming into our yard for 3 minutes and then leaving. We had them come once a week and have 3 dogs. No, our yard isn't big but it would definitely take more than 3 minutes to clean up a weeks worth of poo for 3 dogs. Then trying to reach someone to cancel was a joke. I'd save yourself some stress and try a different company. Then after I put a review on FB they send me text messages and name call. THEN I get charged again this month for the service even though it was canceled last month. This place is horribly unprofessional. read more

I wish I had read the reviews before now. I had a very similar experience as those that I just read. I signed up for weekly service. They came for the initial clean up on a Saturday and returned on Tuesday for the weekly clean up. I didn't need the service but wanted to ensure that the service Day would be Tuesdays so I texted the number 7732091808 (the owners call I'm imaging) and was told my service day would in fact be Tuesdays (I have screenshots). The next week the service man came on Monday and my gates were locked which meant service could not be completed. I texted the same number to clarify that we had agreed on Tuesdays and that the gate wouldn't be unlocked on any other day. I was told that i had missed my service day and that it was my fault because my gate was locked. After threatening to write a horrible review, I was told my contract was cancelled and I would get a partial refund. Horrible customer service! This company is not fit for service. I think the BBB should shut them down. NO STARS! read more

Turdminators Pet Waste Removal - Service day agreement - Pet Waste Removal Near Me - Chicago, Illinois

I wish I had read these reviews prior to committing to their service. EVERYTHING that everyone has said is factual. Horrible custumer service, not consistent in routine service, although they send text messages saying they will be arriving soon for service. They dont show up. Please you are better off cleaning up after your own fur babies. Dont waste your money and time. read more

Well, nothing improved over the last year. They are still unreliable and don't show up every week. They sure do bill that credit card for Every. Single. Week, though! Can't keep personnel, every time was a different person to walk through the routine. We finally gave up on them and canceled service. read more

Not happy with the level of service. No one answers the phone. Was a loyal customer and got treated very poorly

Horrible service! Can you give 0 stars? Don't waste your time or money. Find someone who works hard.

They bought the yard cleaning service we previously had and assured us there would be no changes to pricing or service. I now pay nearly $15/mo more with no warning, and they frequently skip a week here and there with no warning AND continue to charge me for those missed weeks. Every time I try to contact them I get a voicemail service instead of a person and nothing seems to get better. It is too bad because the people who actually come clean my yard are really nice and do a great job. I feel bad that they seem to work for a company that cares so little. read more

Been a customer since 2015 or 2016. Went with them because the other companies charge extra if you have more than 1 dog. Recently I've been noticing that my yard is still covered in dog poop from my 2 small dogs right after they leave. The guy came yesterday afternoon and walked around my front yard looking for poop (my dogs only go in my fenced backyard) then made his way to my backyard (I think but not sure because there is no camera there yet) and right after he left I let my dogs out in the back and it was still covered in poop. Same thing happened a few months ago, I sent them the video of the guy getting out of the car and go back in the car a couple of minutes later and not going in my backyard to clean up the poop and I was still charged for the full month of service. I have no idea what's going on with them but for years I've had no complaints with the service but over the past year they have really been terrible. They switched me to weekly service from the twice monthly service I had since I started and they aren't even coming weekly. One of their former employees called me because she opened her own dog poop clean up business and I thought that was super rude and unprofessional but I guess she learned that from them. From what I understand the owner was in a really bad accident so I have no idea what happened to him or who took over when he was out of commission but they really need to hire better staff because the guy who comes to my house is horrible. I fully understand how hard it is to find employees but you're going to start losing customers with the lack of service we're receiving. Yesterday was it for me, I'm definitely looking for a new company to clean up the dog poop in my backyard who is actually going to show up and pick up the dog poop in my backyard. I have 2 small dogs. If you know of a company that doesn't charge extra for more than 1 dog please let me know. read more

If I could give negative stars I would. How hard is it to remove waste? Cheap service, and I got what I paid for. A horrible experience,unprofessional,disrespectful,arrogant,lack of customer service skills. read more