I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

We've tried cheaper mechanics & mobile mechanics only to learn that it takes them longer to do a…read morejob and that it costs us more in the long run. Payne's has always been honest with us & never do what doesn't need to be done. I've heard them recommend not doing a costly repair on vehicle that wasn't worth the price of the repair. They've been maintaining our vehicles for at least 5 years. We use Payne's to check any car before purchasing it too.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

Generous 4 stars (3.5 would be more accurate for me)…read more There's a few things I love about this shop and a few I don't. Firstly the loves: - I love the convenience of this shop being walkable to me - Woman-owned and operated - Supportive of other local businesses Things I don't love: - It isn't the cheapest. Even oil changes cost a bit more here. - At our last visit, we scheduled our oil change, dropped it off the day before, and it still took all day the following day before the service was completed. Not having a car all day for a regular oil change is not great. For me, it can be worth it for some services, but know that you will be paying a bit more and may not get the fastest completion of services.

I loved everything about my experience at Alternative Auto :) Their website alone had me hooked. I…read moreneeded an oil change and was prepared to do my norm...wake up early and try to be one of the first cars at the shops in hopes that I don't end up spending my whole day waiting. I go to their website to check their hours and boom, there's a scheduling option where you can make an appointment and log all of your concerns ahead of time. They even had an option to reserve transportation to and from the shop. I got a text when my car was ready and a link to the inspection results along with a breakdown of any future work needed, talk about convenience. The woman I worked with at the shop was also friendly and reminded me how close they are to Short North, so you can easily walk to grab food or shop while waiting on your car. Easy breezy experience!

Had my 2007 Toyota Solara SE coupe towed there at the end of summer 2024. Got it back after just a…read morefew days. Ran good on the way home but never again. Went to look at the gas pump because I smelled so much gas, turns out they LITERALLY USED ZIP TIES to hold the hoses into place... Instead of buying the correct clip. At least they didn't charge an arm and a leg. Now I just need to find somewhere else to take that same car to get it professionally looked at and fixed. I'd also like to add that I had thousands set aside to pay this shop to get it running good.. so budget wasn't an issue.

I had a great experience at Lind Automotive. Jack was honest, professional, and got my car repaired…read morequickly. He explained everything clearly and the pricing was well worth it. The car runs great now, definitely recommend!

Our van broke down in Columbus, 150 miles from home. After other shops told us it would be a week…read morebefore they could even look at it, Hometown Service in Westerville stepped up. The owner was incredibly friendly and told us to tow it right in. I was worried that an electrical issue while stranded would lead to 'ghost' repairs and a huge bill, but their honesty and integrity were amazing. They got us into a bay immediately, diagnosed the problem accurately, and fixed it for a very fair price. If you need a trustworthy mechanic near Columbus, go here. They treated us like neighbors and got us back on the road the same day. Truly great people!

Im a tow truck driver for AAA,in all my years towing,hometown service is the worst place I've ever…read morebeen too. If this guy's attitude is a reflection of his mechanical abilities,I wouldn't let him work on my bicycle. He lied about a customer's wheel being dragged and then cussed me out. Also there was only one mechanic in the place,so they are probably slow too. When things dont go right they will show there tru colors. Westerville automotive blows these guys out of the water.

Walleed and Mike have a good system going. It feels honest, lots of people working on different…read moreprojects. There was good communication on different plans of attack on how to diagnose my trucks problem, felt like I knew what was going on and when. Would love to see more people go to them so they can expand.