Wow this place has really become a ghost town. I remember when it was bustling with stores and…read morepeople and music and now there is still music... a dj was there trying to keep people upbeat on a Friday but half the stores are empty. Since Nordstrom moved out it's just so eerie. Not a lot going on. I happened to come in as I was checking out a potential new gym which is coming in - Club Studio - and they're going to be pretty huge and take the old Bloomingdales space, people were super friendly and helpful so hopefully that will help but Santa Monica is gonna need a lot more investment in order to drive the people back to shop in person because there is really no good selection of stores of value - just a few boutiques and some brands like Nike or Johnny Was or Paige. Din Tai Fung and Cheesecake on the top floor which is great but other than that... let's hope for more stores in the future.

I walked through this outdoor mall for the first time recently. Santa Monica Place is a shopping…read moremall that is at the south end of Santa Monica's Third Street Promenade. Anchor stores Bloomingdale's and Nordstrom closed recently. They do have upscale tenants like Tiffany & Co., Louis Vuitton, Tory Burch, COACH and AllSaints. There are also places to eat like Din Tai Fung and Cheesecake Factory. The Cayton Children's Museum is a fun entertainment option for kids. Santa Monica Place is three levels and has a L.A. Metro Rail stop nearby.

I stopped in the pick out a few items for a friend's birthday and I looked around but didn't find…read moreexactly what I was looking for as I had seen some things in a different location and didn't see it here. There were some good clearance/sale items here and the store seemed to be well stocked. I also liked that the register area moved very quickly.

This is the cleanest TJ Maxx I've ever seen in my life, I'd go back here just for that alone!…read moreSylvia is a GEM, my friend and I talked to her at checkout and she really values her job and making the customer experience 10/10. The selection of items is great, it's not overwhelming like other Maxx's I've been to and they have GREAT stuff

My friends and I had a great time while coming to Santa Monica and walking the Promenade Street. We…read morechecked out the Miniso store, walked to Santa Monica Place, look at the gelato booth and even saw the Teenage Mutant Ninja Turtle pizza spot. Some shops did close down and there are vacant business. The area is nicer at night time because of the lights and energy from other people walking around. We found a parking structure nearby next to Coffee Beans and Barnes and Noble which the rates per hour wasn't expensive.

I hate to even say it but it's not looking good for this area. I remember the good old days where…read moreit was the spot. Shopping, restaurants, bars and so on. A place where you wander the street, pop in and out of stores, stand there and watch the many street performers going on. Those days are long gone. It used to be shops after shops along the three blocks. Busy businesses one after the other. The holiday and weekend were alway packed with people. Also a major destination for holiday makers wanting to see what this place is all about. Now there's nothing but empty vacant spaces. The three blocks that once use to be bustling with people is like somewhat a ghost town. You still have a few scattered shops here and there and some restaurants, but majority is empty. Even with them trying to incorporate alcohol onto the strip to encourage people to shop and visit, it doesn't seem to work. It's still pretty quiet with loads of empty spaces. Some stores have survived but at least 60 to 70 percent have vanished. It's not the same third street promenade I remember. Don't get me wrong, people still come but it's not the same hustling crowd as it once was. They still have the farmers market which I think is still one of the better one. Amazing fresh produce to choose from. You do get loads of the chefs coming for their weekly fresh produce as well as the locals. At least that's still a positive for the area. Besides that, they'll still get holiday makers visiting and walking the blvd. But the experience, won't be the same. Hopefully it'll come through and be the nice spot if once was. One can hope.

I tried this Target again, and unfortunately it is still dealing with the same problems it had last…read moreyear, namely a large transient population that comes in and causes trouble. When I stopped in someone was ranting at the security guard; someone else was standing outside the store on the street screaming and insulting anyone walking by. It feels decidedly unsafe. Even worse, since their Broadway entrance/exit seems to be permanently locked, you have to leave through the parking lot, where a lot of these folks seem to congregate. I really wish Target would do a better job of working with the city to make this location safer and easier to visit.

Horrible service, no public bathrooms, very little inventory, not much selection and so many items…read morewere out of stock. Worst I've seen with a Target store.

I was still in college the last time I came through this particular Ross - so it's been beyond…read moreforever (waaaayy before my Yelp years!) Since I was driving through, I thought a stop might just bring back some memories. And do some shopping, why not. I feel like it has gotten a little bigger but a bit more cramped - then again, my memory is unreliable. The good thing is I found everything I needed and then some at some serious bargain prices. I may have spent more than originally planned, but they have such good buys, it was incredibly hard to resist! Staff was friendly and welcoming! It almost felt like a homecoming. It did bring up tons of memories. Who knew a Ross store could do that! Would come back at first opp!

Good morning I walked into Ross in Venice Beach on April 3,…read more2026. I wanted to try some skirts on in the womens dressing room. I'm a Native American transgender. I was told to use the men's dressing room. I don't have problems at other Ross stores as a transgender. My counselor from Edelman told me to walk away in situations like this and not argue. I was going to purchase a skirt and high heels. I just walked out and never return. Cindy Native Queen

I haven't been here in years and wow has it changed. Overall for the better with tons of stores,…read moreplaces to eat, and inviting areas to hang out. As an open air mall, this style of shopping is inviting and enjoyable. Visiting frequently as a kid, it is a completely different experience. Stores are more high end than I remember. Crowds were exponentially greater! Lines for several stores (including Olive Young) to get in and for Ramen blew my mind. If you want a place to watch the world cup, courtyard is ready and inviting. This area was nice with the high rise century city backdrop. Although it was more crowded than I expected, meeting friends for lunch was great. The restaurant choices are wonderful. We planned to eat at one spot, but due to the wait we changed it up and it was a total hit. Parking was crazy! Lines to go up and down, it took forever to pull in a spot. The prices are expensive too if ya make a day here. Very few places validate.

However, this experience proved to be very disappointing, since the problem was mainly caused by…read morethe parking system of the mall. Although this place is clean and offers lots of great stores, the parking system made everything very annoying. The fee system is complicated, and even after shopping, I ended up paying way too much. A place like this one, which claims to offer an exclusive shopping experience, requires a major renovation of its customer service department and parking system. There are many alternatives available in Los Angeles, where people do not leave irritated by the fees related to parking.

Small selection, small store but has the essentials: groceries, drug store items, no pharmacy,…read morebeauty, office supplies, limited clothes and more. Most things are locked up due to past theft, but there is a button to push and a staffer comes by quickly. I am glad there is a Target here. I often find their Up and Up brands are very good. Parking is underground and entrance is from 16th St, just south of Wilshire

I'm here for Toom Garlic Dip and now realizing that this place doesn't sell them due to supply and…read moredemand. The service was amazing and knowledgeable from one of your staffs. I'm now here to sit back and wait until it is back in stock. The selection is great and value for certain items are reasonable; for instance the small box of Band-Aid here doesn't cost a lot like CVS. Whenever I needed an item, I'll stop by and get it.

Recently: February 12, 2026 | Santa Monica | Zara is a fun store to look through! Unique pieces…read morealways catch my eye! Zara has really cute handbags, coats/jackets and unique high heels/boots! It's also a huge store, which includes escalators! Inside | Neat & tidy! Plenty of mirrors all around! I usually go during the weekday, so I don't have experience of going into the store too much on the weekends! This location can get really busy at times! Customer Service | Friendly and welcoming! Customer service especially shines downstairs in the dressing room area; super friendly & always willing to give a helping hand! Returns | I once ordered an item online, had to return it & the process was easy breezy! Overall | It's always fun stepping into Zara whenever I'm on 3rd Street Promenade! I enjoy seeing what's new!

If I could give zero stars, I definitely would. This is beyond unacceptable what I went through in…read moreSanta Monica. The workers are extremely rude. I paid for my items yet missing items in my bag because the employee bags item behind the counter, and you can't see what goes in the bag, especially when you're buying so much... I did not notice until I got home. I come home to missing items and now I'll have to deal with having to confront the store which is so unacceptable with time, traffic especially in Los Angeles never go to Santa Monica Zara HORRIBLE!!!!!!!

The Baseline: For a department store the selection of goods must be good, have quality on the level…read moreequal to the type of establishment, good internal circulation, and a good check out payment procedure. Service: All of the Marshal's staff I have ever interacted with in my 8 years of frequenting this Marshals location have been polite and helpful with all reasonable requests for assistance. I never have made an unreasonable request so I really can't compare against that. Selection: Marshals has a great number of standard types of items readily available but it is not a consistent in specific products. AKA if you don't get it now it probably won't be there next time you come. That does make for a fun shopping experience to find new things. Value: Some things have great reduced price value. Example: I bought Bones Coffee that retails at $19.99 at World Market that I bought for $8.99 at Marshals. You have to always look for the deals.

I have never left a Marshall's crying, especially not on my literal 30th birthday…read more I took the day off of work today for my birthday, and decided to spend the day at Marshall's. I spent three hours meticulously looking for all of the 50% off holiday items. At one point a staff brought a huge cart of holiday candles to restock the Christmas section so I directly took from her cart. At checkout I was told 2/3 of my items were NOT part of the holiday section. I pleaded that there are snowflakes on the lip balm, the palmers lotion said HOLIDAY GIFT SET, and the names of the scents of the candles to which I was told no. A manager and another staff came over to say ok to the lip balm once she saw the snowflake. Then validated her and said she's right these are just red candles it's a no. I one by one picked them up and pleaded "mistletoe noir isn't holiday?" She said ok fine you can have that one. I literally said wow I didn't realize I needed to negotiate and try to convince you for each of these?! As I went and read the names of these candles. She said you don't need to convince me I just didn't read the bottom were really busy. I said then why are saying no before looking?! (Mind you I come here often, there was no one in line, normally line is around the isle and I wait 20min) she stormed away. The way she talked to me was so beyond unacceptable and mean. NO apology for telling me no when not checking. I told the cashier I'm so beyond upset right now this is not how I wanted to feel on my birthday. Moral of the story Barbara didn't let me take many of the candles I am certain were holiday, ultimately I literally got on my car and started sobbing. What a crazy way to spend my day off, and my birthday. Ultimately while Barbara was extremely rude, the ultimate problem is that the items should be in the system as holiday or not instead of letting staff debate with customers. Please change the holiday system for the future, thank you.

Whoever hires the staff at this location does an amazing job! David helped me today and he was…read moreincredible with knowledge and enthusiasm. I shop online most of the time, but this was a very refreshing visit and I bought a couple of paris of tremendous shoes!

They have great customer service! Always...evryoen there is very caring and helpful.read more