Our smaller dog Ozzy needed her nails clipped. Not a task that neither Becky nor I wish to tackle…read more After some price shopping around, we settled on PetSmart in the Santee Town Center shopping center. We walked in and proceeded to the back of the store where the groomer and the Banfield Pet Hospital are located. We walked into the groomer and were the only customers. We were greeted by a very cheerful Heather. Heather was just finishing the grooming of a poodle looking dog. She took the dog to the back and returned to us. She took all of our info. We did not have proof of rabies vaccination for Ozzy. Heather was happy to call our primary vet at the El Cajon Valley Animal Hospital to verify. Once that was complete, she turned her attention to Ozzy. Heather was so sweet. Ozzy is typically a bit skittish, but she was fairly comfortable with Heather. Ozzy allowed Heather to leash her up without fighting it or whimpering. Heather's "bedside manner" was fabulous. She had us leave Ozz with her and asked us to wait outside on the bench on the other side of the frosted window. She said she'd tap on the window when Ozz was finished. About five minutes later there was a tap on the glass. Ozzy was finished and her nails trimmed properly. No muss, no fuss. 12 bucks. We went to the registers up front to pay and we were on our way.

I have been using this grooming service for a couple of years now and all of a sudden Grooming has…read morerefused to groom my large breed dog on a weekend appointment. I was told that he needs a 4 hr appointment instead of 2 hr. They would only take him during the week. They never made it clear as to why they couldn't block for that time. I work during the week and can't take him during the week.

I came into Petco because I was a little worried about my dog. He's a 14-year-old pug with no…read moreteeth, and he's been on fresh dog food for the past couple of months. Recently, he started having diarrhea, so I went in thinking I needed some kind of medicine or dewormer. The associate at the Santee location was super helpful. Instead of immediately pointing me toward medication, she took the time to ask questions and suggested that the fresh food might be too rich for him. She recommended mixing in some kibble first to see if that helps before jumping into meds. I ended up getting a salmon-flavored dry food to try, and I really appreciated her honest advice. It felt like she actually cared about my dog and not just making a sale. Great customer service--thank you for the help!

Went in with a prescription written from a veterinarian for my diabetic cat and they refused to…read moresell me the food needed because I didn't get my cat checked out by a petco vet... their vets are volunteers, they bid on the jobs they are not full time employees. I have a trusted vet I take my pets to and according to Petcos policy, you are able to sell and prescription needed to a person with a veterinary written prescription. They still denied me and said that policy isn't true. Petsmart accepted my prescription. Petco lost my business.

They're always out of the thing that I need and it's very frustrating especially since they never…read moreanswer the phone, so I always have to drive there to see if they have the item which makes it even more frustrating. If it's just a matter of bringing it from the Escondido store then why isn't it stocked regularly? Obviously people are buying it so it should be noted and stocked. Having owned quite a few businesses myself I'm always surprised that they're out of stock.

I had two propane tanks that were expired, so I had to exchange them. I took them to a store with…read morethe propane cage out front. Two full tanks = $55 and change. I had four additional tanks that were not expired. I took them to Hawthorne Country Store to be refilled. Four full tanks = $55 and change. I'll let you do the math. Exceptional service. Always friendly and efficient.

THEY SCREWED UP MY DOG SO BADLY!! she is cut SO short and looks so miserable after her appointment…read more They left a lot of random long hairs around her, and just overall did not do a great job.

My family and I absolutely adore Kathy at Bostone's! She always takes great care of our 6 senior…read moredogs and they enjoy visiting with her and being bathed and groomed. We highly recommend!

I have two rabbits and this is my go -to spot for all of their supplies! Ted is super helpful and…read morealways helps me with the multiple boxes of hay that I buy. If you need small animal or bird supplies, this is the place. I buy hay, pellets, papaya and pineapple treats, compressed timothy cubes(buns love them), heavy water crocks, cage locks, and much more! Best prices around. Pick up a catalog at the front desk for pricing. They are open from 9-2pm now on saturdays!

I have made two purchases from KW Cages. My first experience was decent. The time from order to…read moreshipping was longer than I would have liked and though I did not receive one of my items, customer service responded quickly by providing store credit. My second order has been a very frustrating experience. Regarding my store credit, there was no way to apply it to an online purchase. I tried calling several times to reconcile this via ordering over the phone or obtain some type of of coupon that could be used online, but my calls went unanswered over several days and later my calls were answered by an automated message saying their phone system was done. Because customer service had previously been favorable, I made the order online and sent an email asking for the credit to be applied. One week after the order was placed, and ten days after leaving my last voicemail with customer service, I received a call answering that message. The service rep, Dominique, was pleasant, but she could not help us with applying the credit. We had not yet received a confirmation of order or shipping notification, which we asked Dominique to provide. She said that would be provided and also said that the order would be shipping in no less than three business days, probably sooner. Instead, five business days later I received a notification that the items would be shipped the following day. KW Cages has quality products and if you order one month in advance, you might just get want you ordered when you need it.

We personally visited six other Golden breeders prior to meeting one of Shirley and Joe's pups…read morehaving fun with her owners on the beach. These pups are beautiful, healthy but what sets them apart is the breeders. We have pups from their last two litters and our dogs are 3 and 1 year old. So this is NOT a puppy mill. A big plus is that the pups are so well socialized and used to people. Worth the wait. The fact that there is a waiting list shows the desirability of these pups. They are so loving and smart.

Staff are super friendly and helpful. Took my newly adopted pup in for his first bath and they got…read moreme all set up, then sent me home with a goody bag since he's adopted! Self wash stations are great and their price is too. Your first wash is $10, then it's $20 and your 7th (or 8th) is free!!! They carry a wide selection of food and an AMAZING treat bar!

I'm a regular at Village Pet & Feed, and I truly can't rave enough about this place! I come here…read moreoften to wash my 120-pound Cane Corso, Diesel, and every visit is a great experience. The staff is always so nice, attentive, and welcoming. Anytime I have questions especially about new products they're incredibly knowledgeable and helpful, which I really appreciate. We recently used their plum and oatmeal shampoo, and it smells amazing! Diesel gets compliments all the time on how good he smells, and it's definitely thanks to Village Pet & Feed. They've also made some great upgrades adding a third wash station while still keeping the drying station which makes everything super convenient and efficient. I absolutely love coming here and will definitely keep coming back for Diesel's baths and great products. Highly recommend!

My go to spot for raw treats and food for my two dogs. My…read moredogs love their raw duck feet. They get one or two as a treat in the A.M. Staff is friendly and knowledgeable. If your interested in feeding raw this is the spot. Affordable too.

First-time customer and disappointed that nowhere on their site does it say items are final sale or…read morethat they don't allow exchanges. My dog didn't do well with their quack grind, and after making a big purchase they still wouldn't work out an exchange. Friendly advice: clearly state 'final sale' on your page so customers know what to expect.