I had my husky groomed here for a bath and brush and the groom was not completed. The groomer…read morecalled me twice. Once to tell me the dog would be done in 35-40 minutes an hour in and the next to call me 5 minutes after that time was up to tell me that she didn't do the nail trim that was included with the service and that she was leaving for the day cause her shift was over. My dog was there for 2 hours, I don't understand how she didn't have time to complete it. She said my dog was being wiggly and that's why it wasn't done. I literally pay to bring my dogs here so that I don't have to trim their nails myself. I don't have the ability to do it at home. I am disappointed that now I have to take my dog somewhere else and pay more money to complete a service I already paid for. She was gone at 2:02pm when I came to pick up my dog and there were other groomers there that could have completed the groom if she needed to leave so badly. She also tried to upsell me on a Furminator package that I didn't order and now I think that's hilarious because she wouldn't have had time to finish it anyway.

HOW TO LOSE A CUSTOMER IN 2 SHAKES OF A LEG AND A DOGS TAIL WAGGING! Here we go.....Loyal…read morePetSmart Customer for over 20 years. No longer! I am not sure what direction to take this review but suffice to say, their pricing in the Grooming Salon is highly suspect and potentially great substance for a class action lawsuit. Only a couple of years ago the nail grinding was a flat $15 and no need to make an appointment. They had a grooming package that they use to call a "top dog" that was between $35 and $40. Today I took the same dog that I have been taking there for 15 years (a 12 pound chihuahua minpin mix) Buddy, for a nail grinding. I was quoted $19. However the groomer Adan, said that if the dog nips it would be an additional $10. I told him that he was known to nip but the last groomers said he was getting better. Adan said that the grinding should take no more than 10 min. I also told Adan that if I had to pay $29 for a nail grinding that it would be the last time I would be a customer there...when I returned to get Buddy (7 minutes) my first question was, how did he do. Adan said he nipped a couple of times then settled down. He also mentioned Buddy didn't like the sound of the grinder. Duh???? What dog does? I left a $2 tip and thanked him then realized that I was indeed charged $29. For a nail grinding. When I asked Adan why, he said it was because it required him to not only grind the nails but trim them as well and that is why he charged an extra $10. Who makes these decisions? I never agreed to a special treatment and Im sure somewhere in the paperwork it stated that the ultimate price is subject to the whims of the groomer depending on how much he feels he needed to make. Though the Manager refunded the additional $10. And said she would speak to the groomer, I told her that never had I ever had to pay $29. For a nail trim for a dog that has had at least 100 in the last 10 years. Total BS is what my wife called it and I tend to agree. Regardless here is the bottom line to this epic review......across the street within walking distance is a PetCo whom I called as soon as I got home and asked what they charge for a nail trimming or grinding. They said it doesn't matter what ya call it the cost is $12. I also asked how much a full spa treatment would be for a dog including wash, nails, ears, and anal glands....the young lady said between $35 and $40 bucks. THIS IS HOW EASY IT IS FOR A COMPANY TO LOSE A LOYAL VALUABLE 20 YEAR CUSTOMER AND GO ACROSS THE STREET TO THEIR COMPETITOR. INSANE!!!!!!!!!

I came into Petco because I was a little worried about my dog. He's a 14-year-old pug with no…read moreteeth, and he's been on fresh dog food for the past couple of months. Recently, he started having diarrhea, so I went in thinking I needed some kind of medicine or dewormer. The associate at the Santee location was super helpful. Instead of immediately pointing me toward medication, she took the time to ask questions and suggested that the fresh food might be too rich for him. She recommended mixing in some kibble first to see if that helps before jumping into meds. I ended up getting a salmon-flavored dry food to try, and I really appreciated her honest advice. It felt like she actually cared about my dog and not just making a sale. Great customer service--thank you for the help!

PetCo Santee is amazing. We just picked up our prescription food there. And service is great and…read morefast. We will be back.

THEY SCREWED UP MY DOG SO BADLY!! she is cut SO short and looks so miserable after her appointment…read more They left a lot of random long hairs around her, and just overall did not do a great job.

My family and I absolutely adore Kathy at Bostone's! She always takes great care of our 6 senior…read moredogs and they enjoy visiting with her and being bathed and groomed. We highly recommend!

They're always out of the thing that I need and it's very frustrating especially since they never…read moreanswer the phone, so I always have to drive there to see if they have the item which makes it even more frustrating. If it's just a matter of bringing it from the Escondido store then why isn't it stocked regularly? Obviously people are buying it so it should be noted and stocked. Having owned quite a few businesses myself I'm always surprised that they're out of stock.

I had two propane tanks that were expired, so I had to exchange them. I took them to a store with…read morethe propane cage out front. Two full tanks = $55 and change. I had four additional tanks that were not expired. I took them to Hawthorne Country Store to be refilled. Four full tanks = $55 and change. I'll let you do the math. Exceptional service. Always friendly and efficient.

I have made two purchases from KW Cages. My first experience was decent. The time from order to…read moreshipping was longer than I would have liked and though I did not receive one of my items, customer service responded quickly by providing store credit. My second order has been a very frustrating experience. Regarding my store credit, there was no way to apply it to an online purchase. I tried calling several times to reconcile this via ordering over the phone or obtain some type of of coupon that could be used online, but my calls went unanswered over several days and later my calls were answered by an automated message saying their phone system was done. Because customer service had previously been favorable, I made the order online and sent an email asking for the credit to be applied. One week after the order was placed, and ten days after leaving my last voicemail with customer service, I received a call answering that message. The service rep, Dominique, was pleasant, but she could not help us with applying the credit. We had not yet received a confirmation of order or shipping notification, which we asked Dominique to provide. She said that would be provided and also said that the order would be shipping in no less than three business days, probably sooner. Instead, five business days later I received a notification that the items would be shipped the following day. KW Cages has quality products and if you order one month in advance, you might just get want you ordered when you need it.

Wide selection and good prices for Aviary needs and sister company for food, at quality wholesale…read moretype pricing compared to others.

Sunny Pets is the best!!! We found Jon at Sunny Pets in January before a 14-day trip. Our dog had…read moreonly ever stayed with family before this trip so we were more than a little nervous to hire someone to care for her. As soon as we met Jon we knew he was the right person to watch Cali. He is great with dogs, super responsive and posts lots of videos so we always knew how she was doing. We could tell Cali was happy at Sunny Pets and will absolutely send her there the next time we go out of town. Highly recommend!!

I'm so incredibly grateful to have found Jon & Sunny Pets for boarding my Isla girl! We moved to…read moreSan Diego recently and were super worried about finding someone to take care of her during our trips as Isla doesn't do well in commercial facilities and can be quite timid with new people. Isla clearly feels right at home with Jon and the Sunny Pets pack, and has enjoyed trips to the beautiful parks and beaches around SD! She has the biggest smile in every video we get of her during her stay! Recently, Isla was diagnosed with a condition that makes her dietary needs more complex. Jon was super understanding and followed her diet to a T. I'm totally at ease leaving Isla with Jon and completely trust him. I highly recommend Sunny pets to every pet parent and Isla can't wait to go back soon!

after almost a year, still love this place! i live 25 minutes away now but would still come here…read more here's why you should go here: price is solid value + clear *for context: my 15lb mini poodle, for $85(no tip) you get full bath, hair cut, bandana + spray of good dog perfume staff is amazing (communication + service) staff sends pictures of clean ears, clean private areas, & paws they point out when there is redness/something abnormal to watch out for that they notice during the groom lastly, they give good boys/girls treats after :)

"While looking for a dog groomer for my elderly neighbor's dog, I was turned down a few times…read morebecause they required appointments, and I didn't have time to schedule one this week. The dog really needed grooming. Finally, I came across this business on Google and saw their great reviews. I called and spoke with Monica, explained the situation, and she was able to get me in within two hours. I am so grateful for her. From the moment we spoke, she was kind, caring, and incredibly helpful. When I arrived, she examined the dog's coat and clearly explained the process and services included. The prices were great--especially considering all the services included with the full grooming (bath, haircut, nail trimming, and more). I was honestly surprised at how reasonable the price was. On top of that, due to the circumstances, they even gave me a discount to help my elderly neighbor. That truly says a lot about their character and their business. They are so sweet and caring with the dogs. I highly recommend them to anyone--you won't regret it!"

I have a Great Pyr and Anatolian Shepherd and we love Dirty Dogs self wash AND grooming!…read more I usually come here just for the self wash with my Anatolian, because he's short hair and I figured why not save a few bucks and do it myself. He's a big boy and also a big scaredy cat. He doesn't like the height of the tubs unfortunately but we had a staff member assist with picking him up and loading him into the tub...which was very kind!! Overall self wash is a decent enough price but I believe they have deals on certain days. Now on to the grooming... Had to use their grooming services last min because my usual groomer was completely booked! Dirty Dogs staff was extremely accommodating and communicative during the book process after I booked online. We happen to get Miss Megan and WE LOVE HER!! She was so great with my hairy girl and really took the time to get all the mats out!! She did really incredible work and I HIGHLY recommend going to her but all the groomers there are wonderful!

I've been a loyal customer of Dirty Dogs for years, and absolutely love our groomer Denise (she's…read morethe reason I am giving this business some stars and not just one) but it's honestly disappointing to see the direction things are going. One of the reasons I originally chose this place was because of their branding around organic, thoughtful, and customer-friendly grooming care. It felt like they genuinely prioritized the well-being of the dogs and the experience for owners. That's why the new $25 "cage-free" charge doesn't sit right with me. This change was implemented April 1,2026. Not kenneling dogs after grooming shouldn't be treated like some kind of premium add-on--it should be part of standard, humane care. I would think that most customers aren't leaving their dogs there for half a day so this fee feels unnecessary and out of touch with how people actually use the service. It comes across less like an improvement in care and more like a way to tack on an extra charge under the guise of something that should already be included. For a brand that markets itself as being about quality and ethical grooming, this change feels inconsistent and, frankly, a bit disappointing. I really hope they reconsider this policy because it takes away from what made this place stand out in the first place.