Hutch, and his family are one of a kind!...kind in the way of their knowledge of vintage…read moreRolex's...and kind in the way that they treat their customers! After much searching I took my 2 vintage watches to Hutch and lemme tell yall..it was far and above the right choice! The 1967 DayDate needed to be serviced,and yes it was serviced and cleaned not polished...WOW is all I can say ! the jubilee bracelet is a one of a kind ,and I was freakin out about it getting hurt....but it looked stunning when Hutch handed it to me. The other watch needed the same treatment as it was an early 90's Tudor Tiger Prince ... just plain awesome after Hutch put his magic on it. Well, long story short... Hi Grade Watches is the only place that my timepieces will ever go to! Thank You Hutch and Family

They serviced my family's 1982 Rolex Day-date after it had been sitting unused for years. They did…read morea maintenance service, polish and new glass to it and it feels and looks brand new! Very happy with the outcome. This is a trustworthy location

Unbelievably friendly and skilled. Will not go anyway else for watch repair. I brought in a niche…read morebrand with odd bracelet mechanics and they took the time to figure it out for me.

I brought my ring in to get sized here and had several issues. My ring had a brushed finish, and…read morethey completely polished the whole ring. In addition, I received it back with several deep, black scratches. When I spoke with the manager I was told that it was my fault for not telling them to keep the finish as is, and he refused to refund me. I do not recommend this business.

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

everything went well ..they are at an outstanding family based honest, wonderful businessread more

Can't even replace a watch battery. The owner can't replace my Piaget watch battery so want to…read morecharge me for cleaning my diamond ring instead. Or they always charge people for cleaning rings??

I brought in a watch today to have an aftermarket band attached. I was able to get one end on by…read moremyself, but was having trouble getting the other end on. I was charged $20 just to get the one link attached (no parts replaced). I came back after I had paid, once I realized the repair man put the links on backwards. He tried to claim that's how it was attached originally (it was not) and that it was impossible to not attach backwards (despite the fact one end was already attached CORRECTLY, on my own without tools, when I first brought it in). He must have taken it off and reattached both links. After I pointed this out, he tried to lie and say otherwise. He refused to reattach the band because it was "aftermarket", and that he would know because he had "real Rolex's" in the back. This shouldn't have taken more than 5 minutes to fix, but he was probably too lazy to do that since I already paid. I am incredibly dissatisfied with the service here and I would never trust them to repair a watch again.

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Great service and reasonably priced. I'm also eyeing a couple of their beautiful jewelry pieces in…read morethe store!

Sized my watch in about 5 minutes as a walk in for $27…read more Definitely check them out if you're in Frisco and need a watch sized

Superior customer care. Best jeweler in Frisco and more. Couldn't be happier with them for jewelry…read moreand especially watches. Thanks,

I stopped in to see if I could get my Rolex watch polished . The man I spoke to was very rude. I…read moreasked him if I could get my watch polished. He said it would be at least six weeks. I asked if he had a list I could put my on and be contacted later to bring it in.He said, "no you leave it here and it might be 6,7,8 weeks". I said "you're kidding". He then barked back "that's how we do it, take it or leave it!". Needless to say I walked out.

I came in based on the high reviews with a loose stone for an engagement ring on a hard deadline…read morefor the trip where I would propose. Desiree was incredibly knowledgeable and helped me purchase the ring in the perfect size, style, and setting. The turnaround on the finished ring was very short, especially considering having to have a ring shipped to them and in just a few days, it was ready for pick up. Excellent quality craftsmanship. I can't thank the entire staff enough that helped piece together the perfect ring and taking a lot of the stress out of the entire process. (PS she said yes and loves it)

Their team is super nice and professional. They repaired one of my watches. It was done in three…read moredays. I'll be back.

First time being to this establishment and just on a whim..I had 2 watches that were designer and…read moreneeded batteries and not alot of jewelry places cary the batteries I need for these watches or so I have been told. I walked in and first thing I noticed was the inside was very clean and very well put together. Then I was greeted and promptly asked what I needed done. I told the man what I was needing and he took my watches and said he had the batteries and could fix them in about in about 15 min total. As I was going to pay he noticed my rings were a little dull and asked me if I would like to have them polished and cleaned up. The service I had done and received were phenomenal and I will definitely be coming back for anything else that I need to have fixed!

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

Does great work. He will fix your problems. Very reasonable cost wise…read more 3rd time time to use them and will go back again and we 45 minutes away.

Outstanding and friendly service! My wife and I bought our cuckoo clock in the Black Forest when…read morewe lived in Heidelberg, Germany. Clock ran great for years and stop. The owner replaced key parts and cleaned it. Looks brand new after 32 years. Runs great! Honest and fair!