This is for the service team at Tustin Cadillac. I had such a great experience at Tustin Cadillac that I felt compelled to share. From start to finish, their customer service truly exceeded expectations. They took the time to answer every single question I had without rushing me, and made sure I felt confident and informed about the work being done on my car. What really stood out was their transparency and pricing. Dealerships don't always have the best reputation when it comes to cost, but that was not the case here. They worked with me to make sure I was getting the best possible price, which I genuinely appreciated. A big thank you to Ricardo, the service manager, who was incredibly helpful and professional throughout the process. He went above and beyond in every way and made the entire experience feel easy and stress-free. Jonathan my service advisor was great prompt and professional through the process. It's rare to find a team that combines professionalism, honesty, and genuinely great customer care the way they do here. If you're looking for a place to service your car, you won't be disappointed with Tustin Cadillac. read more

Five stars all the way. I had an excellent experience at Tustin Cadillac. From the moment I walked in, the entire team was professional, welcoming, and truly focused on customer service. Chris, the salesman I worked with, was fantastic. He was knowledgeable, patient, and made the whole process feel easy and low pressure. He answered all of my questions and made sure everything went smoothly from start to finish. The finance manager was also great to work with--very transparent and took the time to clearly explain all the details without making the process feel rushed or stressful. Overall, it was exactly the kind of experience you hope for when buying a car. Great service, great communication, and a seamless process the whole way through. I highly recommend Tustin Cadillac and definitely suggest asking for Chris if you go in. read more

Tustin Cadillac - Car Dealers Near Me - Tustin, California

Wow! What an awesome business! Jay Basilio was attentive, informative, and so helpful. We were able to navigate a sticky situation where the vehicle I went to see was purchased 10 mins before I got to the dealership. Jay found an upgraded model and helped with the price to make sure there wasn't any regret or disappointment! Highly recommend everyone at this dealership, as they were all so friendly and courteous. Extra shout outs to Jay, Jimmy, and Austin! You all rock and your pride in Tustin Cadillac was very apparent! read more

Amazing customer service!!! Alex Rodriguez and Hany Dief were the best. The entire process was quick and easy. My husband walked in Sunday morning and walked out with his 2026 CT5 V series. If you're in the market for a Cadillac and great customer service, Tustin Cadillac is the place to go to. read more

Tustin Cadillac - Love it ! - Car Dealers Near Me - Tustin, California

The service department here is amazing!!! They were very precise, friendly and professional!! My car looks amazing!!

I can't recommend Chris Severson highly enough! If you own a Cadillac, or are looking to buy one, Chris is the absolute go-to expert. His knowledge of these vehicles is truly unparalleled; he can diagnose issues, explain complex systems, and offer advice that only someone with deep experience could provide. Beyond his technical expertise, Chris offers great customer service. He took the time to patiently answer all my questions and made me feel like a valued client rather than just another transaction. Most importantly, he is an incredibly honest guy. In an industry where trust can be hard to find, Chris operates with total transparency and integrity. I felt confident that the advice and recommendations I received were genuinely in my best interest. Thanks, Chris, for your honesty, fantastic service, and phenomenal Cadillac expertise! You've earned a lifelong customer! read more

Tustin Cadillac - The car I bought there - Car Dealers Near Me - Tustin, California

BEWARE, BEWARE!!!! First off. DO NOT BUY A CADILLAC! If you purchase a Cadillac from a non Cadillac dealership, you are not entitled to a loaner vehicle. They would have needed to keep my car for an extended period of time. In there words "we do not allow loaner vehicles unless the vehicle was purchased at a Cadillac dealership"! WOW! I tooo my vehicle in 4 times with a month. Every time I went they attempted to charge me for they diagnostics that they would need to run. Mind you, they never fixed the issue from before. I let them know I would not be paying that and had to then have a manger step in to say "we will go ahead and waive it". Cadillac has a ton of recalls and they should also recall their service department as well. BUYER BE AWARE! I will finish by saying "my car on has 70k miles and it's a 2025 ct5. The transmission was destroyed. I would urge you to move away from buying a car from Cadillac and from having them "repair" your vehicle. read more

I'm from the auto industry and I normally would not write a review for good service. I feel good service is expected and should not be rewarded. However, Eddie in service and Mike the shop Foreman constantly go above and beyond. There is good, better, and best. These guys and the team at Tustin Cadillac are the BEST. Such a great experience each time I bring my Escalade in for service or repair. read more

Tustin Cadillac - My baby is hand washed and ready to go!!! - Car Dealers Near Me - Tustin, California

Eddie is the best service advisor. Service was above and beyond. 100% recommend him to anyone who wants their car serviced read more

Tustin Cadillac - Car Dealers Near Me - Tustin, California

Honest dealership. Jay in sales, and the Sales Manager, were great. I LOVE my optiq. I would definitely buy here again. Planning on it actually. read more

Had the TOTAL pleasure of dealing with Austin Moo with the purchase of a V escalade. After going thru 2 other stores, we found the ideal experience at Tustin Cadillac. Very direct, easy and fast responses. Damian, the sales guy was very helpful and it's def worth the drive to OC! read more

Tustin Cadillac - Car Dealers Near Me - Tustin, California

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I had an 8:30 appointment for a repair to my xt4. My power liftgate wouldn't open. I had a message that my switch was turned off. I'm a very senior widow and had no idea where the switch was. Jonathan came out to check me in. He very politely asked me what the problem was. He turned on the car and opened the liftgate. He showed me where the switch was and how it turns on and offI had no idea it turned.! Jonathan is a treasure to have checking cars in...Thank you Tustin Cadillac and Jonathan I pass at least 2 other Cadillac dealers on my way, I will always go out of my way to Tustin Cadillac read more

In the last six months o have bought a few cars from them. I had to visit their service now and it has been beyond horrible. My car got towed in Friday morning and it's not Wednesday of the next week and o still hadn't heard anything. I kept calling and calling and told I would be called back and no one called me: After this experience I would never get another Cadillac. I've been with Lexus for over 20 years and have never been treated this way. I also asked to speak with a service manager and was told to leave a message and they would call me back and they never did. They don't care about their customers. read more

Eddie in service was great and very helpful. Very communication as well and very respectful. I would highly recommend you ask for him regarding all your service needs read more

Stopped by Cadillac Tustin for the first time and honestly had such a good experience. Chris helped me out and was super easy to work with, and Jimmy, the sales manager, was just as great. No pressure, no runaround, they made the deal quickly and got me signed fast. Couldn't have asked for a smoother process. read more

Tustin Cadillac - Car Dealers Near Me - Tustin, California

Scheduled my appointment with Eddie Cortez My service advisor for a schedule maintenance on my Cadillac lyric, including a tire rotation, I picked up the car and the was clean and washed, all the items I requested were completed. I received a clean and brand-new loaner car from Eddie, I purchased five cars from this dealership. Love this Cadillac dealership!!!! read more

Just purchased a Cadillac and Jimmy (Sales Manager) and Chris (Sales) made this a outstanding experience, Jimmy went above and beyond to Get My Daughter her Dream car, He made sure it fit into Her budget and Chris explained everything about CT5-V I would Recommend this Dealership to Everyone. read more

Tustin Cadillac - Car Dealers Near Me - Tustin, California

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David Aguiler is amazing. He always helps and make things easy with right information. Very helpful and professional and patient. Thanks.

Edward Cortez is the epitome of a well trained and polite service technician. His follow up before, during and after the appointment are what makes this dealership a notch or two above the rest. Thanks for everything! read more

Tustin Cadillac is hands down the best place to service my cadillac. Thank you to Ricardo, the service manager, he's attentive, communicates clearly, and truly cares about making sure everything is handled right and his staff is friendly, patient, and understanding. Mike, the head of service repairs has fixed many repairs on my new Cadillac IQ. My car always comes back running great and perfectly clean. Truly outstanding service every time. Highly recommend. read more

I've been at this dealership for years. Customer service is always excellent. Eddie took care of my car today, he was great.

Update. Eddie and Ricardo reached out after my Yelp review. Both were helpful and interested in solving the issue. Perhaps they were overwhelmed with others, I slipped thru the cracks or something else, but they handled the situation and resolved my issues and listened to why I was disappointed in my interactions with the service department. So long story short, they've redeemed themselves. Also Mike the senior mechanic was extremely helpful. read more

I Just had my vehicle serviced and had a great experience! I highly recommend everyone to service their vehicles at Tustin Cadillac.

Ask for Alex at Tustin Cadillac! They made it a Great Experience. They helped make my long distance journey all worthwhile with his transparency on pricing, making sure the paperwork was ready before I arrived and prompt communication throughout the whole process. I love my new car! read more

Replaced car remote batteries. Tustin Cadillac treats us like family. Eddy was fantastic!

I'm writing to share my recent experience with your service department, which unfortunately was extremely disappointing. I had an appointment scheduled for an oil change, 15k service, and a system update. I requested a service car, and while none were available--which I understand--I then asked about a rental. Jonathan informed me that rentals are only provided for warranty work. As a customer, I rely on my assigned Cadillac service advisor to guide me through what's covered and what isn't. Instead, I was met with little support. Due to my work schedule and only 5% oil life remaining, I emphasized the urgency of the service and my upcoming travel to LA. Rather than helping me find a solution, my appointment was canceled and rescheduled weeks out. I left frustrated and called both my husband and Simpson Cadillac, who confirmed that the system update is covered under warranty and I should have been offered a rental. I returned to the dealership, and only then did Jonathan acknowledge that I had a recall and could receive a rental. This entire interaction wasted 45 minutes of my time and left me feeling dismissed. Frankly, I can't help but wonder if I would've been treated differently had I been a man. The lack of professionalism and empathy--especially from the service manager who remained silent in his office--is unacceptable. I will not be returning. read more

I don't write reviews unless it's too good or too bad. I purchased a car here and I highly recommend it ! Especially my super sales Alex R. He is friendly, honest, and very helpful. It feels like you go shopping with a friend. If you want to purchase a car, then he is the sales who you want to go with! read more

We have been in and out of the Tustin Cadillac showroom for months now debating one of their EV models and finally pulled the trigger on a lease as our dream spec model became available at last. Throughout the entire process everyone on the staff has been warm, patient, and accommodating with no pressure tactics whatsoever. It truly could not have been easier. I want to emphasize, once the decision was made to move forward with the lease, how efficient the paperwork process was. My parents went to [redacted competing OC Cadillac dealership] to purchase their vehicle earlier this year and they were forced to spend over 8 hours in the showroom waiting for paperwork -- this on a cash purchase, no less. Truly insane and I will never recommend that place to anyone. Special mention to MAURICE NIEMAN for pulling out all the stops to make sure we got every incentive and rebate and deal possible, being super transparent with all the numbers, getting all the paperwork done properly the first time, working around our schedule, and even delivering the vehicle to our home. I cannot recommend Maurice or Tustin Cadillac highly enough! Well deserved 5 stars all around. read more

Tustin Cadillac is my new go-to for my car. They were able to fit in my car appointment last minute and had very fast service. Everyone I talked to was a delight. Eddy helped me with my car and he was very knowledgeable. Overall it was a 10/10 experience. read more

Worse customer service experience Had our 2023 Escalade towed in after hours. Called the service dept multiple times the following 2 days and never heard back. I had to go - in person to have them even acknowledge They had to order the parts and never told us when they'd expect it. The loaner given was throughly Hertz a very dirty Mazda. Had to go back to the dealer multiple times to deal with the worse customer Service mgr to get a cadillac loaner who finally agreed to hold and call me the next day - never heard back and had to drive again to demand a cadillac loaner.. Ask to be contacted by The GM Mr, NGO never heard back. read more

Tustin Cadillac in Orange County, California - Complete Lack of Accountability, Dishonesty, and Incompetence In December 2024, I purchased a brand-new 2025 Cadillac Escalade from Tustin Cadillac in Orange County, California. What followed has been over a year of frustration, excuses, broken promises, and complete lack of responsibility. In January 2025, the vehicle completely lost audio and system communication -- no navigation, no radio, nothing worked. I brought the car in and was told it would be repaired. Instead, the dealership kept my brand-new vehicle for over three months -- nearly 100 days. I was close to filing a Lemon Law claim just to escape this situation. While the car was in their possession, things became even worse. They lost one of my key fobs, misplaced both factory headsets, and returned my vehicle with a dent on the driver-side rear fender -- damage that absolutely did NOT exist when I dropped the car off. When I finally picked up the vehicle in May 2025, only one key fob was returned. I was promised the second would be found. The next day, I discovered the dent and reported it immediately. They acknowledged responsibility and promised to fix it. From that point forward, it became a constant cycle of excuses: "Body shop is busy." "Manager is unavailable." "Come back next month." "We'll call you." They never call. Months later, I discovered both headsets were missing. Again, more delays, more excuses, and more empty promises about checking cameras and calling back. Nothing happened. This dragged on for nearly a full year. Only in January 2026 did they finally replace the missing key fob and headsets -- after constant pressure from me. The dent, however, remains unresolved. After wasting over a year of my time, they suddenly told me I should pay $500 toward fixing damage that happened while the vehicle was in THEIR care. That is unacceptable. I escalated this issue to GM corporate in January 2026. Even GM struggled to get responses from this dealership -- which says everything about how this place operates. This dealership has no accountability, no responsible management, and no respect for customers. Phone calls go unanswered. Managers hide behind excuses. Promises mean nothing. I am 62 years old, and this is by far the worst dealership experience of my life. Save yourself the stress, wasted time, and financial risk. Avoid Tustin Cadillac at all costs. read more

I recently took my Escalade in to the service department here. Mike Z, the service manager went over and beyond! He was very professional and prompt. He made sure all my concerns were addressed and resolved. I highly recommend the Tustin Cadillac service department! read more

The last time I had work done there, they left off my battery cover. I brought it back and they charged me $25, to replace a part,. they had stolen in the first place WTF. I had a few other issues, they are polite but old-school scummy. They will lie and differ responsibilities. They do not want to help you at all they just want to blame you for their numerous mistakes. I feel like they are trying to rip me off every time I go there now. It is sad because I have always loved Cadillacs but I will never get one again. When I am done with this car I am done with Cadillac forever. read more

My visit last week to Tustin Cadillac was absolutely white glove treatment. Stephanie-, a lovely, elegant woman was so accommodating and knowledgeable about the XT4 vehicle. I also appreciated her honesty, and her beautiful words of wisdom regarding the vehicle, and how it will be an amazing ride for the future. The test drive in the XT4 SUV and the drive was so smooth with the sound of jazz blaring in the background.( Stephanie's choice,} Excellent Music. I also love the fact that Stephanie- had the whole team look for the color Steller black. Although I did not purchase a vehicle on this date, I will be back because of the five star service that I received. The bonus! The gentleman over management w| the tattoos was so knowledgeable about the vehicle, and so kind and REAL. I walked away, knowing that this will be the dealership that I will buy my future vehicle for 2026. Thank you!! God bless you ALL. Please make a XT4 Sport or Luxury Premium 2026!!! read more

Tustin Cadillac changed my mind about car shopping & my opinion about traveling outside of my local area for a car. I've been internet and local shopping in Central Cali for a weeks. Pushy and abrasive children/Salesmen pushing the hard sale and annoying me to no end. Sheesh! My sister found a 2020 XT4 with low miles and most of what I wanted (because I wanted EVERYTHING). Then said, "It's in Tustin". We traveled thru LA traffic and made it there pretty late. Damian had the car ready to drive. I knew what I wanted and was instantly sold. Damian was friendly and had great energy. He asked questions in a manner that felt comfortable. He was professional, respectful and extremely personable. I walked away thinking... he's interesting and cool in a good way! Damian smoothly and courteously passed me to Rich in finance. Again--- world class service was on the menu! Rich was efficient, funny, and informative. I walked away with everything I needed and nothing I didn't. Both men allowed the car and products to sell themselves. They never pushed in a way that felt uncomfortable or aggressive. Yet, my new-to-me Cadillac is totally protected, even after the factory and certified pre owned warrantees expire. If asked would I come back to Tustin-- the answer is absolutely! These two guys are top notch and well worth the miles. Thanks Damian & Rich! read more

Tustin Cadillac - My new-to-me 2020 XT4 - Car Dealers Near Me - Tustin, California

A couple weeks ago I posted a review in which I blasted the service department. I felt ignored and unimportant to the service department. They heard me and made it right!!! Mike went out of his way to apologize and assure me that things would be better in the future! All I wanted was to be heard and treated like our business mattered. Everyone can have a bad experience what was important to me was Tustin Cadillac made things right!! read more

After searching all over Los Angeles and Orange County to find the specific car I wanted we landed at Tustin Cadillac. James "Jimmy" at Tustin Cadillac is the best! He's a closer!!! He got me the exact 2025 Escalade Platinum Sport I wanted. Even traded a local dealership to get it. Jimmy made the buying process incredibly easy. NO OTHER dealership was interested in putting in the time or effort to get this deal done! We were basically able to negotiate the purchase over the phone, as we live 2 hours from this dealership. When we arrived to officially purchase, Jimmy had finance prepare all the paper ahead of time, the Escalade was washed and in perfect condition to drive off the lot. If you are looking for honest, reliable and hassle free car buying Jimmy is your guy! I highly recommend this dealership! read more

We started our trip to Tustin Cadillac service because of two issues. We were told our car was ready (trip #1), neither issue was resolved. We were told our car was ready (trip #2), neither issue was resolved. We were told our car was ready (trip #3), neither issue was resolved. On this trip we discussed a more permanent fix for one issue. We were told our car was read (trip #4), one issue was resolved and it took them a half hour to finally truly fix the last issue. My main complaint is that they never drove the car after they supposedly (?) fixed it. We would go pick it up, my son would drive one block, and then we drove it back. It is a one hour round trip to Tustin. So, each time we would "pick up" the car was a waste of almost two hours. Our local Chevy dealership does not service Cadillacs, so I feel like we are stuck with them. read more

Just want to thank Eddie in service for getting my car back to me so quickly, they resolved the issue no long stories just quick action. Great loaner was in and out within 15mins at drop off and pick up. Also, always thank you to Stephanie Hargrove who has sold me a few caddies and is my go to always. read more

Sadly I feel like updating my review is the only way to get the attention of management. Had a nice tear in my driver side pillar that we noticed right after we left the dealer sent them pictures. Been waiting for months on the new replacement part and the manager John responsible for this has not called or returned my messages. So yeah great dealer until the deals closed then horrible follow up on warranty item. Not the service you'd expect after purchasing 100k vehicle. read more

Tustin Cadillac - 2024 Escalade Sport - Car Dealers Near Me - Tustin, California