I'd like to share a very disappointing experience I had with Tustin Buick. I was searching for a particular vehicle, a Porsche Cayenne, when I came across a listing on AutoTrader showing that Tustin Buick had a used one available. When I first called, I was told the vehicle was still going through inspection and would take a few days before it was ready. I requested pictures and received one interior and one exterior photo. I liked the color and was told the sales rep would follow up once the car was ready. This took place over Thanksgiving weekend. The following Monday, I reached out again via text and was told the vehicle was still not ready. Then, mid-week of the first week of December, I was finally notified that the car was ready. I was already disappointed that such a large purchase was being handled mainly through text. The vehicle was listed for $44,815. I attempted to negotiate since my budget was $40,000 (possibly stretching to $42,000), but I was told the price was firm as it was considered an "online sale." After considering, I agreed to pay the full asking price and scheduled an appointment for Saturday, December 6th at 4:00 PM to come in, view the car, and complete the purchase. I asked for additional pictures and the Carfax report, which I reviewed. I was fully committed to purchasing the vehicle, even having my son cancel his plans to travel with me since we were driving over two hours to get there. I also specifically asked if there were any dents or damage, and was told no. We arrived at 3:50 PM, yet the car was not cleaned or detailed. We were asked to wait while they pulled the vehicle around -- and when it arrived, it was still dirty and dusty. That alone was extremely disappointing considering the scheduled appointment and distance we traveled. While waiting, I reviewed their inspection report. Most items had been addressed, but the inspector had recommended replacing both the brake pads and rotors, noting that the rotors could not be resurfaced. However, they only replaced the brake pads and ignored the rotors. During our test drive, the salesperson also mentioned that additional "security features" had been added to the vehicle. When we returned, I noticed a small paint chip on the rear passenger door and that the cargo cover in the trunk was missing. I was told the paint could be touched up, but the missing cargo cover would be my responsibility. At this point, multiple promises were already not being met. I also expressed concern about the brake rotors and asked if I could have the vehicle inspected at Porsche (at my own expense) before finalizing the purchase. I was told I could only do that after purchasing the vehicle. The manager claimed the return policy was one day, while the salesperson told me three days -- another inconsistency. Still intending to move forward, we began paperwork. During the review of the numbers, I noticed an additional charge of nearly $4,000. When I asked what it was for, the salesperson went to confirm and returned stating that it was for a security system that had been added -- without my knowledge or consent. He also mentioned that this was commonly done to increase dealership profit. At that point, I was fed up. My budget was clearly discussed, my approval was never given for that add-on, and not once was it disclosed before I drove over two hours to the dealership. I stood up and walked out. I later tried to reach the main manager. I called multiple times, left messages, and never received a call back. Then at 6:30 PM the following day, he sent a text asking how my experience was -- which felt like a complete joke. I don't like playing games. Be upfront. Be honest. If there are additional charges, disclose them clearly. And if your own inspection report recommends certain repairs, follow through completely. This was a complete waste of my time and energy. I will not be recommending this dealership to anyone. read more

Stay away! Went here looking for a Yukon. Saw it online and the prices was something i was willing to pay. Spoke to the salesman and he gave me an out the door price with aftermarkets i didn't want (basically useless things that car insurance covers). He informed me that that would be better negotiated in person rather than over the phone. I was already pre approved through my bank so i was sure i didn't want those things. I drove there over an hour from where i live to negotiate only for them to say they would not sell the vehicle without the extras. I told them that they are forcing those aftermarkets and left. Do not waste your time unless you're willing to pay over $4500 in useless aftermarket things. read more

I would've kept the 4 stars.. but honestly a little annoyed. I was contacted by my initial salesman to see if everything worked out fine, I mentioned I wanted to make sure they corrected my city address in the dmv paperwork, he said he would let Rogelio know. Then I was contacted by my actual sales person Rogelio and I told him that I was hearing a little alarm when I was turning on my vehicle. His responses were a little delayed via text, which is fine because I understand people are busy however, he didn't seem very knowledgeable as to what it could be. I started asking for help and looking things up online and found that it was the vehicle recovery system that was not removed when I purchased my car. When I told him this, he said I would not have to take the car in and then I should call this number and give them the last eight numbers of my VIN. I asked if this should be something that is done by them and he said that if I take it into the service department, I would be waiting for one or two hours, which was a pretty unsettling response . I told him that I was pretty sure that this is something that should be taken care of by them or they should've taken care of that day so I asked him to please take care of it and let me know when it was done. It wasn't too late in the day when we spoke he assured me he would "call later" however he did not. I had to call this morning as I've already turned my car on three times and that little alarm kept going off. It did not take very long to handle it, but having to do it myself was an annoying. The KARR representative assured me that this is something they should've done at the dealer. read more

Tustin Buick GMC - 2026 envista - Car Dealers Near Me - Tustin, California

See all

The worst experience of my life!! Service department took 10 days to fix an injector connector. I dropped it off Wed 6PM and picked it up the following Friday at 1PM. Absolutely no communication skills and never communicated with an update. I had to keep calling to ask what's going on with the status and every single time Phillip the operator said the service advisor was not available and always out to lunch. I asked for the service manager (Angel) and again told me he was also not available, and told me the only option was to leave a message for him. When I received the one missed call/voicemail from them, they made it seem that it was my fault for not answering one call. Very poor customer service, I am very surprised coming from Tustin. They only have 1 diesel mechanic to service the whole dealer and he only works PT. If you have a diesel, run as fast as you can away from this dealer unless you want your time wasted and the run around. It was a stressful 10 days being without your own vehicle and having to wait on someone else's time when they don't value you as a customer. You're better off somewhere else, like Christopher Chevrolet! Tustin is junk and does not compare to Christopher Chevrolet. Oh and when I asked my original part back, they said the mechanic was gone for the day and it was barely 12:30PM. This was a lesson learned! Shady and unprofessional business is ran here. I am more than happy to speak to Angel if he ever decides to call me. read more

**Absolutely avoid this dealership at all costs--sneaky fees and shady tactics everywhere.** This place is terrible--terrible--TERRIBLE. They tried to sneak in unnecessary fees that aren't required by law and hoped I wouldn't catch them by burying them in the paperwork. Always, **always read every single line before signing anything** when dealing with car dealerships, but especially here. Kevin (the salesperson) was a sneaky snake--constantly downplaying add-ons and pushing hard sells. Then the finance manager, Tony, came across as a complete creep during the final push. I wasted hours of my time there, and they pulled my credit without a solid deal in place. Thankfully, I caught the shady stuff in time and revoked/ walked away from the deal before taking delivery of the car. Dodged a major bullet. **Do yourself a favor and NEVER do business at this terrible dealership.** Shop elsewhere--you'll save money, time, and stress. There are plenty of honest dealers out there. read more

Bought my car in NOV 2024 from Tustin GMC and have been back over 4 times now for squeaky brakes. Already had the brakes replaced and still they squeak. I just picked up my car from servicing my squeaky brakes and as the car pulls up, it's squeaking. Service Manager Angel said he couldn't do anything about it because the brakes are only covered up to 7500 miles. My problem is that it's been squeaking the entire last 14 months and I'm sick of it. I don't hear any other car on the road with brakes that squeak. Why should I have to continue to deal with this on a car that's barely a year old? I've been given the runaround way too much from this dealership. I shouldn't have bought a GMC and certainly shouldn't have brought it back here for service. Filing a complaint directly with GMC now because that is, apparently, my only option. read more

My husband and I bought a car from her in August. Although I don't like to leave bad reviews, I do think that it is important to let other buyers know that they should look out for this. When we were speaking to the sales representative about the car, he mentioned a package of things that came with the car, including a Nomad protection plan ($1195) and Karr Security ($995). When we asked about these items and asked for a list of what precisely it includes, we were not given one, only given a verbal summary. We were not told that it would be possible to remove these from the purchase. It felt very much implied that they were a necessary purchase along with the vehicle. In the case of the Karr security, we were not told anything about it even when asked other than that it was to track the car if it is stolen. They did not mention anything about privacy or that it was a physical item in the car which would have to be physically removed later. It was not until afterward when we were able to look over the paperwork more closely that we saw that we could have refused the Karr security, which we very much did not want. I know that we should have spent more time reading the paperwork while we were there, but it felt like we were rushed through the process and never given a physical copy of anything to look over. Afterward, we asked to have the Karr security removed and get a refund for the purchase, but we were refused. I feel like we were tricked into buying something very expensive that we did not want. If you are thinking of buying a car, please be sure to ask about the Karr security and other add ons! Even if they make it seem like it is necessary, you can say no. read more

My fiancé and I visited Tustin Buick GMC with the intention of test driving a Hummer EV, as I am seriously considering purchasing one as my next vehicle. I had done extensive research online but had not yet driven one in person. When we arrived, we were greeted by a salesperson who asked what we were looking for. I told him I was interested in the Hummer EV 3X or 2X. He walked us over to the vehicles and I explained that I was looking for a new truck and wanted to test drive the Hummer EV. He responded by saying we should first look at my financing options before moving forward. He explained that because the Hummer EV can cost around $100,000, they typically do not allow test drives due to customers wanting to keep the mileage low. I told him I understood, but I would not provide any financial information without first driving the vehicle to determine if I even liked it. He then mentioned there might be a loaner Hummer available for a test drive. He walked us inside and told us to sit while he retrieved the keys. After about 10 minutes, he returned and said we could drive one of the Hummers on the lot. When he pulled the vehicle around, I got in the driver's seat expecting a real test drive. Instead, he instructed me to drive one slow circle around the dealership and immediately park the vehicle again. That was the entire "test drive." I was frustrated and honestly insulted. As a 40-year-old man with significant life experience and prepared financing already in place, I felt I was being treated unfairly and possibly profiled rather than taken seriously as a customer. When I expressed that I expected to drive more than just around the parking lot, he laughed and made a comment about people wanting to drive 108 mph on the freeway. At that point, I told him he would not be making a sale that day and that the experience was extremely disappointing. His apology did not feel genuine, and my fiancé and I left shortly after. I have always been a General Motors supporter and still plan to purchase a Hummer EV just not from this dealership. I will be taking my business to a dealership that values professionalism, respect, and customer service. read more

I had a really good experience with Majid at Tustin GMC. He was easy to talk to and never pushy. He listened to what I wanted and explained things in a simple way. No pressure at all, which I really liked. Everything went smoothly and I felt comfortable the whole time. Majid was honest and helpful from start to finish. If you're buying a car at Tustin GMC, ask for Majid. I'd gladly work with him again. read more

I was never this eager to purchase/lease a vehicle in my life, but that feeling was killed by this dealer's amateur sales man named Majid. Who had no idea about being a professional, only way of him trying to get me was where I am from because of having a Persian name. He had no idea how about the numbers he gave me. When I asked an explanation about the numbers he started playing games and telling me that I dont know how it works, he was trying to play games but he hit an iceberg. He did not know how to play mind games. I wish I could give less than a star but it is not possible. I was never humiliated like this before. read more

I recently bought a 2023 kia forte gt from this place and the deal that they gave me was amazing. They helped me save around $5k and the service was amazing. I am really happy with the car i bought and would recommend anybody to this place to buy their future car. The sales person Guleet was awesome and super friendly. The manager was amazing at negotiating a price that i can afford. Definitely a 5 star review from my behalf. Car was well maintained and am very happy with it. Thanks guys! read more

Tustin Buick GMC - 2023 kia forte gt - Car Dealers Near Me - Tustin, California

Great experience. Thank you raj for the help in our journey. Our family car is amazing. Totally recommend this service. If you are looking for a car raj is your guy. read more

Tustin Buick GMC - Family car - Car Dealers Near Me - Tustin, California

See all

I hate when i get ripped off or Cheated and this is the case here at Tustin Buick GMC i took my vehicle for an oil change on Saturday the service advisor stated i need front and rear pads the Teck stated they were at 3 mm both front and back i have that on writing. That is bad for safety of my family but i didnt get them done there since i had lifetime on the pads. This morning i took it to my mecanique as a surprise both of my pads were about 80 % good that is a rip off what thew want to do charge and change parts that are in good condition THAT I SEE IT AS THEM TRYING TO RIP OFF THE CUSTOMERS for non needed parts read more

Horrible experience dropping off and picking up. It took 25 minutes just to drop my truck off. The line was out to the street for cars to check in. Picking up my truck was even worse. It took 55 minutes just to pay and get my truck back. My advisor was on lunch and they couldn't get anyone to help me. I was waiting for 20 minutes before someone came back from a break. One of the guys that was bringing cars back and forth asked service advisor Jeff to help me because I had been waiting for 20 minutes. He refused because he said he had other things to do. Even though he wasn't with a customer. 35 minutes went by before someone helped me. It literally took 3 to pay I can't believe Jeff was unable to help me. After I paid they couldn't find my truck. I don't know if the runner was given the wrong stock number but he finally came out asking what color it was. When he found it he told me he couldn't find the keys. I had to look through all their keys to find mine. On top of everything else the pricing is way too high. Much more than an independent company. I definitely do not recommend Tustin GMC service. read more

Guneet was amazing! He helped me every step of the way and made the car buying process smooth and painless. Thank you again for your help!

We had a great experience! We haven't bought a car in 10 years and Jake was so informative walking us through everything and being patient with our decision making process. Everyone was helpful and positive and dealership experience was exceptional. Cars were in excellent description as described. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

I had a bad experience with Donald and Natalie. They will tell you one thing verbally, and put another thing in the purchase contract. They will not give you a printed out purchase contract. They will give you a USB stick that doesn't work and has nothing on it. I recommend going somewhere else read more

I love this car so much. Good deal and nice car!!Thank You for helping me find a good car!! read more

See all

Avoid this dealership at all costs--whether you're buying a car or seeking service. This has been by far the worst experience I've ever had with any car dealership. While the sales team was friendly and helpful during the purchase (as you'd expect when they're trying to make a sale), the support ended the moment we drove off the lot. We purchased a GMC Sierra EV and took delivery at night. The next morning, we noticed three visible defects on the vehicle. When we brought it back for service, the advisor became confrontational and even raised his voice when I requested a loaner vehicle due to the issues with our brand-new car. Eventually, I was given a loaner--but it was a run-down car from Hertz that was barely functional. Worse, I received no updates from the advisor until it was time to pick up our vehicle--and when we did, none of the repairs had been completed. They had also mentioned ordering a part and promised to call when it arrived. It's now been five months, and I haven't received a single follow-up. Repeated attempts to speak with the service manager were met with excuses--claiming he was on vacation--even though I saw him in person at the dealership. When I finally approached him directly, he promised to follow up, but never did. On top of everything, they kept our vehicle for over nine days, and I had to pay out-of-pocket for four days of the loaner car. To this day, the vehicle remains unrepaired, we've received no updates, and no one has taken responsibility. This dealership does not stand behind its vehicles or its warranties. Their lack of professionalism and accountability is staggering. Do yourself a favor and go elsewhere. This place is dishonest, unresponsive, and unreliable. read more

The customer service at this dealership is truly disappointing. While waiting for service on my vehicle at a different dealership across the street, I walked over to this location to ask a simple question about a recall on my GMC. As I entered, one of the service advisors shouted across the service drive to ask if I had been helped. I replied, "Not yet," and approached his desk--only for him to dismissively say, "Well, I'm busy anyway. Go find someone else. I'm going to need a while." Seriously? I turned around, thinking it had to be a joke, but the door slid shut behind me as he walked away. Still hoping for some help, I approached another advisor, only to be met with an attitude that made me feel like I had personally offended him. I genuinely don't understand how this kind of behavior is acceptable. How are customers expected to feel valued when they're treated like an inconvenience? read more

Hate to break it to all you 4 and 5 star reviews here, but if you're happy with your experience, I guarantee you got ripped off. I came in to take a look at a vehicle and quickly found out they add MANDITORY UNREMOVABLE ITEMS to your quote. Mine was a $5000 "protection pack" and $1200 "government fee" whatever that is. When I kindly asked to have it removed as I don't do business this way, I was told if I didn't take it, they weren't interested in doing business with me. Uh, excuse me? HIGHLY IMMORAL AND PROBABLY ILLEGAL activity going on here and GMC should get involved. In the meantime you'd be wise to steer clear if you don't like getting robbed. read more

Tustin Buick GMC - Look at this insanity. - Car Dealers Near Me - Tustin, California

I had a post in the past about this business and their bad service especially in the online sales department. I made it clear to the online dealers to not call me and to contact me only by email. Every time I answered the call from Tustin Buick a message stating that the mailbox is full and try my call again later came up. So far I count 20 calls by the sales team and when I called them back I was informed that a salesman named "Seth" was trying to contact me. I let them know that if they called me again I will have no choice but to contact an attorney to help settle this matter. I recommend to avoid this place because they don't keep track of anything and will call you until you threaten them with a lawsuit. read more

We came all the way from San Diego for their used car selection! Gunet was our sales person! He was such a great help. We were able to work out a great deal! The staff was so helpful and their used car selection is HUGE! Highly recommend them and their professional staff! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Bought my first used car today here at Buick GMC, and it was a smooth and easy process. I had the pleasure of working with Ken (and the trainee Robert!) as I was looking for a used car, being a first time buyer Ken explained everything very clearly so there was no confusion. He was transparent about the vehicle and what steps I needed to take in order to bring the car home. When I first pulled into the lot, Ken already had the vehicle out so that I could test drive it. He worked quickly but efficiently which I appreciated! I also worked with the manager Patrick, and his happy vibes made me more confident in my choice, he was also able to ensure that I was happy with the price going home. I am so happy with my choice! read more

Just bought my first truck, got a great deal on my 2018 GMC Sierra 1500 ! Guneet was absolutely helpful and made this happen for me. Overall an amazing experience from start to finish, very professional place. Explained all our questions and was very understanding and friendly. Would absolutely recommend giving this dealership a look. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Treated us like Kings, got the deal we wanted and more, will definitely be recommending more people to this dealer. Jake derrusso made this sale very easy for us . The finacer dude also was very pleasant to work with . read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

For service, there's nowhere I'd rather take my car. My service advisor William has been taking care of us for about 6 years now. He always does everything possible to help us, whether it's communicating with the extended warranty company to maximize my coverage, to submitting paperwork to GM when I had an issue recur that really shouldn't have, to helping make sure I have a rental when I need it... he's saved me thousands compared to what I'd have had to pay with an unhelpful or greedy shop. Even my wife, who is wary of auto repair shops, admitted that she likes him and that he treats her with respect and kindness. read more

Abraham, Jorge, and everyone who helped with my new truck buying process were awesome. They were responsive to any requests, and accommodated my scheduling. From start to finish the process was made very smooth and simple, they worked with me to find a great deal! Would recommend to anyone looking to buy a new truck/car. They definitely earned a customer for life with their professionalism and service. read more

I had an issue with my keyfob not being detected in my car. I was "stranded" and needed someone to grab my spare key. Spare worked fine. Took it here to just get it checked out and they replaced both my keys batteries. $30 not a bad price to pay. A week later my car started doing it again. I managed to get it started after waiting an hr. Took it back to the dealer and the car battery needed to be replaced. 5 year old car so it was time. Yes the price was higher than I would like to pay anywhere but as long as it fixed my situation it was worth it. I hope I dont have anymore issues. I do understand parts, labor etc adds to cost so im willing to pay. ALEX was friendly, helpful and listened to my journey through this. I was there about 1.5hrs just like he said it would take. I felt my issue was handled great and ive always had a great experience when I go. Ive had different people each time and I never had any issues. I prefer this dealer for my 2021 suburban over any local Chevy dealer ive been to. read more

The customer service is amazing here! they will take care of you. They are friendly and not pushy, they send you all the information you need to help with your decision read more

Bought a car on 9/30/25 and had a great experience with Ken at Tustin Buick GMC! He was enthusiastic, easygoing, and super helpful throughout the process. No pressure at all--just a smooth, enjoyable experience. Highly recommend working with Ken and the team here! read more

This dealership advertised a used 2024 BMW X5 for $62,913--a seemingly fair price. Unfortunately, the details tell a different story. I contacted Farhad A., a salesperson at the dealership, to request a total out-the-door (OOD) price. Initially, Farhad claimed his manager was too busy on a Tuesday morning to take five minutes to prepare an estimate and instead suggested I drive from Arizona to get the OOD price in person. After I insisted on receiving the OOD figure before making any trip, Farhad got back to me about an hour later with an estimate. That estimate included a $3,888 "Protection Package" dealer add-on--bringing the real price to around $66,913 with tax. If the dealership intends to sell the car for $66,913, they should be transparent and list it at that price. This feels like a bait-and-switch tactic. I wouldn't do business with them and strongly advise others to steer clear as well. read more

Tustin Buick GMC - Dealer up charge $4,000 w/tax, about 6.5% over the car price. - Car Dealers Near Me - Tustin, California

The entire experience was easy and fast. The entire team was so helpful and friendly including Abraham the salesman and Jorge in financing. No joke. They helped advise on our best interests and Abraham was there to assist every step of the way. We were comfortable and so grateful to leave with a new GMC Canyon 2025! Thank you Abraham and Jorge. You guys are the BEST! read more

Tustin Buick GMC - My new 2025 Canyon GMC! - Car Dealers Near Me - Tustin, California

We were looking for a used vehicle and found this one at Tustin GMC, Guneet was our sales man. I have to say he was very patient with us and did his best to make our deal. It took a little back and forth, but overall we are happy with our deal! Thank you Guneet for all your help and we are happy with our purchase! read more

Tustin Buick GMC - Palisade Calligraphy, loaded! - Car Dealers Near Me - Tustin, California

Review for Latika Buying a car isn't always about the car. Sometimes it's about stepping into the next chapter of your life. I came in looking for a used Audi Q5 S-Line, and even though Latika primarily sells GMC, she guided the entire process with honesty, patience, and a real human touch. My credit wasn't perfect, and I was upfront about it. She never judged and never made it uncomfortable. From our very first text, she made me feel like it wasn't going to be a problem, and it never was. She answered every question quickly, took a full video of the car before I even arrived, and had already earned my trust before we met in person. When we went on the test drive, we had fun discovering what the car could do together. Ambient lighting, features, the little surprises Audi hides everywhere. She was in the manual and I was on Google, laughing and exploring like two friends checking out a car for the first time. You don't often get that kind of energy at a dealership. There was one small thing missing on the vehicle, the rear cargo privacy cover, and as someone who has owned Audis before, I should have caught it in the excitement. I'm hoping the dealership will help resolve that small detail because everything else about the experience was absolutely seamless. I came in trying to rebuild my life one piece at a time. Latika didn't just sell me a car. She helped me turn the key on the next chapter and drive forward. read more

I had an exceptional experience working with Majid. He's a true professional who goes far beyond the typical car salesman. From start to finish, Majid was knowledgeable, transparent, and genuinely focused on finding the right fit for my needs--not just making a sale. He made the entire process smooth, efficient, and stress-free. If you're looking for someone who values integrity and long-term client relationships, Majid is the person to see. Highly recommended. read more

I had a great experience, drove out from El Monte and process was smooth and got us in and out quickly, very professional. Colin was great helping us out! read more

Great experience with trade/selling a used car. Hemal was helping me evaluate my old cars value over text. I sent him all the pictures, videos and information and he offered me a reasonable price. I was still Leary that something would change when I came in person but I was upfront with everything about the car and he was true to his word. The transaction was quick and easy. Thank you for an easy smooth transaction. read more

I bought a used truck, and over a month has passed, and I still haven't received it. Did receive my car payment and registration. It was supposed to be ready in about a week. Not clear on exactly all the things they needed to fix. Every time I asked, it was something new. Asked for and still requesting the Inspection List. I am just now reading reviews and stressing over the contract I signed, but have no copy yet.... Legality is now questioned.. read more

Who has had succcess getting some the dealer add-ons removed from a vehicle? Specifically the Karr security system(lock vehicle from going into gear) $4K for a add-on you don't 100% get to use all features. Also the Paint protection/ door ding protection, and etching the cat/converter. Even swapping dealer option 22" wheels black gloss for other wheels? Rating was put at 1star just to post! No real honest review yet! One to come soon! read more