TERRIBLE CUSTOMER SERVICE. Ruined multiple shirts at $150 a shirt and will only give a credit for 1 top. I provided photos, offered as many photos of all shirts necessary and I was given attitude by the customer service rep. They cracked the buttons on all the shirts, every silk shirt has a huge pull down the whole front. Instead of fixing the issue or replacing $900 worth of shirts in damages they would rather just lose business. I work in a customer service based industry and am quite disgusted with them and now I need to shell out $900 to purchase new shirts. Highly DO NOT RECOMMEND. read more

Twin Oaks Cleaners is a terrible cleaners. I dropped off a $600 blouse (wish I was exaggerating) that said on the label to DO NOT WASH and only DRY CLEAN. They machine washed it and broke a custom button and did not have the consideration to tell me. I gave one star which is too high for them but there was not a BAD category. The blouse does not look the same. read more

Overcharged, incredibly expensive! Richmond Ave. Beware of any establishment that does not post the cost for their services for the customer to see. That allows the proprietor to charge any rate. I left three short sleeve shirts and one long sleeve for laundry. The woman at the counter said the three short sleeved ones would have to be dry cleaned. When I picked the items up, she said that will be $48.95! I was astounded, and asked how much it was it to dry clean a shirt, and she said $12.95---they charged me $!3.99, and provided me with no adjustment. Lesson learned, which I have shared with several people. read more

We just got rear-ended on the street a few feet in front of this cleaners location. It wasn't safe to stay on the street and we pulled into the parking lot of this establishment. As soon as we pulled over and got out of the car, not even a few minutes later a man came out of the cleaners and told us to move out of the parking. I looked at him in confusion and disbelief. I asked if he was joking. He said "no, I need you to move your cars somewhere else, we have customers coming." I told him to talk to the officer when they arrive on scene. He walks away. Not even 5 minutes later some woman comes out with him. "Are you just about done here? You are blocking the parking for our customers!" Now imagine, we just got hit!! There is significant damage to our car and we may be injured. Neither one of these insensitive people asked if we were on!! Forget compassion, these people were flat out rude!! I raised my voice and told her to walk away from me and talk to the officer when they arrive. My adrenaline is still high and I'm shaking from the acid, these people blew my mind with how insensitive they were, asking us to move out of their parking. I still cannot believe these people tried to get us moved so their customers are not bothered, right after we were involved in a friggin accident!! What is wrong with you!!! Karma is a Bi!ch. it will come back at you and your business. The Universe always balanced things out and you did us wrong. Just think, if you actually showed some compassion, offered us water, and then politely ask if we could move. This review and negative rating would have never happened. You are both horrible people. read more

Twin Oaks is amazing. I have been coming here for four decades and just picked up my first load of cleaning post-lock down. All of my clothes look and smell fantastic. They always do. Their prices seem very reasonable to me but, even if they are a little higher than some of the big chains, they are totally worth it. read more

Excellent work. Quality of work is very good. Friendly staff. They put all of the notes that you give them into the computer so you don't have to keep telling them how you want your shirts done each time. I will be back ! read more

They never lose your clothes, are friendly and reasonable even though in River Oaks, and will deliver

This place is a BIG RIP OFF! Go somewhere else. They will over charge items. If you are questioning receipt items make sure to check it because they will charge wrong price. Terrible way to over charge customer and leave them upset. read more

It is the last update of my review. They finally send a check for the neck-tie. I wish the owner didn't give us poor excuses and finished fast this kind obvious problem. However, I understand when the manager(Richmond) said they have to do some process for the problem. Plus one star for her(Richmond manager). read more

I was referred to Twin Oaks by a friend of mine who said they saved his new silk tie from being ruined by a bad spill. Coincidentally I was looking for a new cleaner that could get my shirt collars just right and crisp so I gave them a try. Well worth the price. You truly get what you pay for. After my first wonderful experience I trusted them again with a very important event where I needed my new tuxedo hemmed and pressed as well as my wife's gown steamed. They not only did a great job in a short time window (same day) but they helped us look great at our black tie event. Let's just say even the Houston Chronicle took notice... Thank you so much!!! read more

Twin Oaks Cleaners & Laundry - Dry Cleaning Near Me - Houston, Texas

Beware. This place will rip you off. They changed my order from Launder & Press to Dry Clean without notice. when asked what happened, I was told that they HAD to be dry cleaned and they just changed my order. TO OVER $15 EACH !!! I then showed her the Cleaning Instructions on the shirt saying Machine Wash and one of them even said, Do Not Dry Clean. She just shrugged her shoulders and said they had to be dry cleaned while I was showing her the tags saying differently. Just another rip off business that has to lie and cheat their customers to make money. Im sure Karma will catch up, just don't be one of the abused while they are still open. read more

Like all the other reviews, I echo the robbery comments. We're new to the area, so we're trying a few before settling on one for our weekly drop-off. What would have been $35 at my last dry cleaners was $90 here after the 10% discount for new clients. If you're inclined to try them out for their delivery service, you could pay a courier to deliver your clothes from a normal cleaners to your house or office for less than the price of Twin Oaks. read more

Your staff and professional cleaners took exceptional care of my daugher's First Holy Communion dress. I wore this dress over 20 years ago when I received my First Holy Communion and it was always a dream of mine to pass this dress down to my daughters. Unfortunately, my mother had not preserved the dress and I was taking a huge chance by taking the dress in to be professionally cleaned after so many years. Your staff was extremely courteous, as always. The dress turned out better than expected. It will be such an honor to see my daughter wear this dress in a few weeks. I can't thank you enough. With humble gratitude, read more

i don't know how the cleaning was ... since they have no idea where my jacket is, or why it wasn't done on time, and no one called even though I called early in the day to verify it would be ready. Sadly it was my first visit at this location, so very disappointing read more

Yo get what you pay for. I trust them with my expensive clothes. They are not for your everyday clothes.

I have no problem paying for good service, to a point. There is also a point when you realize you were just completely ripped off. Twin oaks cleaned 11 items, not dry clean, just laundered and charged me over $6 per item. It doesn't cost $6 to launder any dress shirt amd mine are all custom. DO NOT PAY these prices..EVER. Twin a oaks doesn't clean on site, which means you are paying for vans, transpirtation, gas, drivers and of course profit on everything because their business is inefficient. One star because the staff was courteous, but why wouldn't they be. They just took all of our money. I get custom shirts made for $40 more than my cleaning costs. Laughable... screw me once, shame on me. I will not be screwed over twice by Twin Oaks. DELETE. read more

Like A.S. below, I went in and asked for a pair of slacks to be washed (I had no place to hang them dry as directed) and a scarf to be cleaned. No, it was not a silk scarf. Come to find out that they dry cleaned the slacks and I had to pay a higher bill than I ever thought when I left there. Maybe some people can afford this place but I think it was a ridiculous price. They said "we have to dry clean everything". Well, why didn't they tell me that when I gave them the item then? I will never be going there again. I just moved in the area but I will drive a little further before I spend this amount of money on two items again. read more

What on earth are these people talking about? This place saved my designer Jean Paul Gaultier gown!! I was wearing a mostly black silk JPG gown at a party after a wedding where I was physically dragged into the hot tub. Once the damage was done I naturally hung out in the chlorine in my dress for quite some time. The next day the gown had dried with the most rough texture, there was a small rip and the mini pleats had completely disappeared! I gave it to Twin Oaks thinking it was a long shot but the dress arrived today (yes they do delivery and pick up).... And it was a miracle! The silk texture of the very fine fabric had been restored as well as the pleats and the repair on the rip is top quality! I certainly was not robbed bc I was ready to pay top dollar for a miracle and this one only cost me $17.40! Amazing!! I am picky and was astonished at the results! Thank you so much Twin Oaks! Generally I would consider Twin Oaks efficient and reasonably priced. They are very fast and pay attention to detail. read more

Twin Oak Cleaners are the best! I love the staff at the Woodway, Chimney Rk location. Always helpful, cheerful, and detailed. I only trust my good clothes to this cleaners. They never disappoint. Good work Twin Oaks! read more

They always get my stains out and have great service! Adolfo and Lloyd are great! All the ladies at the front are very friendly and helpful, too- calling me by name as I walk into the store, as well as loading my cleaning into the car. The stuffing and packaging of my dry cleaning is amazing. My evening dresses look like they're hanging on a mannequin made out of tissue! Much appreciated! And appreciate the police officer directing traffic at the turn-in on San Felipe!! Expensive but worth it, as they've never shrunk or damaged any of my family's clothing in the 10 years I've been coming here. read more

We have used Twin Oaks for over 20 years. They are about 30-40% more than, say MW Cleaners for dry cleaning and 10% more on mens shirts. In response to all of the "rip off" comments, all I can say is that you get what you pay for. Well worth the premium. read more

I had a short white trench coat from Banana Republic (so not couture) I thought it was beyond repair but one visit to Twin Oaks and I had a new jacket. They restored its color, fixed its tattered belt loops and replace a few buttons. I just wanted it cleaned but they went above and beyond to give me back my jacket. Thank you Twin Oaks, I receive compliments every time I wear the jacket! If you want your close to have some serious TLC take them here. If you want cheap, take your chances as Pilgrims. read more

When you charge for a shirt a dollar more than anyone else, you would expect that they get it right. The cleaning is average, however they can never get the instruction right. They usually put collar forms on, supposedly to keep the collar straight. However, the form always adds a crease in the collar. Every time I go there, I ask them not to put the collar form. They even have it on the receipt and the tag they have on the shirt. Still, they only do it right half the time. I am not sure how hard it is to look at what the customer wants and follow up, particularly when it is actually asking them to do less than what they do. You would think that for a dollar extra, they would have a near 100% compliance. By the way, the manager there is clueless. He really has no handle over his staff. No matter how many times I bring it up to him, he just shrugs his shoulders. read more

We tried many other dry cleaners in the past - who were always losing articles, breaking buttons, overstarching shirts, and displaying lackadaisical customer service. Then we found Twin Oaks. We have been going there for over a decade, and have not had a single problem. Our clothes are always done properly, and their stain removal is amazing. Yes, they are more expensive - but worth it. read more

I'll second the other reviewer who said 'RIP OFF". Without a doubt the biggest scam in town. 4 pairs of slacks and two dress shirts cost me $63!!!! This place was near my office and I didn't have time to drive the extra distance to my usual place, so I thought I'd give them a try. I was also in a hurry to drop off, so I didn't ask pricing. Needless to say I'll never go back. Custom Cleaners on Bissonnet does an amazing job, has never lost my items and wouldn't dream of charging these rates. So sorry I ever went here. Go some place else! read more