Terrible experience!
I visited this office quite some time ago and have been meaning to leave a review. Every time I need dental work, I'm reminded of this crappy place. To start, I got my X-ray taken for about 45 minutes with X-ray equipment I haven't seen used since I was a small child that was operated by a guy who was apparently in the same boat. He'd move the arm and take a tiny shot and repeated and had to start over, I shit you not, like 12 times.
Then some lady comes in to talk to me about why I'm there and proceeds to make excuses why she can't do anything about any of the items I brought up other than change a filling that was hurting (but I'd have to make a separate appointment to even do that). I had some roughness starting to form on my front teeth which she didn't so much as glance at before saying "Oh, that's permanent. Nothing you can really do about that." Hmm, are you sure you don't want to look at it or, I dunno, ask me a couple of questions about it at least. I'd think some information gathering would be a basic tenet of making a diagnosis. But okay, I guess she wasn't feeling like it (I later got it treated elsewhere).
I told her about two crowns being messed up, they tear my cheek open every time I chew. She then pointed me to the dentist who originally did them. I mean, seriously? I'm right here asking if you can fix this and AGAIN you don't even look at it and tell me to go to the guy who caused the problem in the first place. Now we're adding neglect onto the laziness. (Had to get this fixed elsewhere as well. Maybe cleanings and fill-ins is all they know how to perform. Wouldn't be surprising with their decades out of date equipment)
I had a surgery coming up, so I did not set the appointment for the fill-in replacement as I left. I told them I'd get back to them about it, both because I was going to be recovering from a surgery in the very near future and because I wasn't sure I was going to come back after paying for a visit where absolutely nothing I came in for was addressed (though I didn't tell them the second part because I was going to think about it).
Somehow, it gets worse. Their office staff called me a few days later after my surgery and I told them again that I'd reach out to them because I'm on medication and can barely walk or change positions comfortably at the moment. She said okay and then proceeded to call me every single week. Eventually it got to the point of calling me DAILY!! Seriously, who the fuck calls someone over a dozen times to begin with, much less at such a dense frequency. Not sure if they just keep no notes and don't communicate with each other about whose been called or if they're just lacking that much common sense. Probably a little bit of both.
Finally, after getting another call after just receiving a voicemail the day before, I spelled it out for one of the girls to stop calling me. "Can you guys please stop calling me every day? If I want to set up an appointment, I have your number." I was pretty polite despite the extreme rudeness of their contact methods and the girl still sounded offended, "Oooo kay. Sure..." I mean, did I say something confusing? I told them I'd reach out to you on the very first call I received and they've called me over and over and over again. Ridiculous.
I don't know how they have these good reviews. Coupons? Discounts? Maybe it's people getting their first fill-in? Which is fine and dandy, but if you need actual dental work, look elsewhere. read more