First time customer here, and The Drain Guys will definitely be my first call for future plumbing…read morework. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris

I submitted a project request for clanging pipes through Yelp and a rep from the drain guys was the…read morefirst to respond within 2 minutes. They were able to come out first thing the following morning to take a look at the situation, turned the water valves all the way on, and sent me a detailed quote while they were still there (unfortunately they initially sent it to a wrong number so someone has my personal data :/ ). Pricing was on the higher end of what I expected, and I was planning to get estimates from other companies that responded on Yelp to compare, so I let them know I would be in contact. Later that evening, I went back downstairs and noticed a leak coming from the main water valve, which was not leaking prior to the drain guys' visit. I immediately sent a message with a video via yelp, and the rep responded saying they would contact the plumber and get back to me. It's been almost 2 weeks and I still haven't heard back, which is interesting as they were so quick to respond when I was potentially giving them business, but ghosted me when I held them accountable for causing a leak. Thankfully, a plumber from another company that responded to my yelp project came by and was able to tighten the valve to stop the leaking. Turns out the drain guys plumber had loosened the entire pipe/valve when he turned the knob all the way on, so it was a simple fix but something that they should have looked out for in the moment. Had I waited for the drain guys to come back my basement would have been flooded. I'm utterly disappointed in their lack of accountability and communication, and have no trust in their services if they were able to let me down on such a small matter.

After addressing a shower leak in our home, Osaro will be our go-to guy for any plumbing needs. He…read morehandled the repair carefully and was reliable and communicative throughout. Best of all is his commitment to doing a great job. He helps you resolve the problem at the core, not just a band aid fix.

I have a water shut off valve under my kitchen sink which need to be replaced and it stuck during…read moremy DIY try. I finally gave up after several attempts with help from youtube. Then came here and broadcasted SOS. Osaro responded pretty swiftly with a realistic offer. He aslo make sure what he need to bring for my job by asking necessary info. Came to my house on the same day in the evening and finished the job in short time. Osaro is friendly and very professional. If I need any plumbing need in the future, I will call Cox Plumbing!

I hired Excellence Plumbing because I had a leak in my ceiling and thought that it was coming from…read moremy upstairs bathrooms. They suggested it might cost $150 to fix a leaky toilet. They came out and agreed it might be the toilet valve and flapper in both upstairs bathrooms, but also my tub needed to be recaulked. So they charged me $425 to replace both valves and "caulk my tub". This was the worst caulking job I have ever seen - I could have done a better job myself. They didn't even bother to remove the old caulk, they just recaulked over some of it and did a terrible job at that. See the attached photos. I asked for a receipt breaking down the labor and parts because that seemed incredibly high for what was done and they refused to provide one for over a week. They came out to "re-do" the caulking job and again did a terrible job. I was then told that they didn't really do caulking and that this was just a courtesy. Yet a courtesy that they charged me an arm and a leg for. Incredible. I again asked for a receipt and he said he would email me one and drive off. They also said my water pressure was probably just a city issue. I spoke to my immediate neighbors and their water pressure is fine. So it was clearly a plumbing issue. These guys are ridiculous. Did a terrible job and gouged me. [edit: STILL NO RECEIPT! $425 for two toilet valves and a terrible caulk job on part of my bathtub]

Amazing! Steve and Anthony did such a fabulous job installing my new electric tankless water…read moreheater. Steve wanted to save me money and fix my old one but, once he arrived, it was clear the old one couldn't be fixed. It was 19 years old and had lived its last days. So Steve went and got me a fantastic tankless water heater. Finished the job in a day and charged me about half of what another plumber quoted me. So I'm very happy.

I had the pleasure of working with this company; and let me tell you...I highly recommend. The…read moreprocess was quick, convenient, and transparent. There is such a value in working with an honest responsive company-- it's a breath of fresh air! They explained the process thoroughly and walked me through every step. I will definitely be sending referrals to Durance and using them moving forward. STELLAR WORK!

I needed my backfkow preventors replaced. To my surprise this is an every five year thing. They…read morecame out to my home and very happy with the work. Most important thing was they were punctual, very neat and didn't create a mess, lastly they were very profesional and informative. Highly recommend!

JF Plumbing and Heating responded quickly to all our questions before we committed on a replacement…read moretoilet for an old apartment in a historic building. Their technician - Joe - is a knowledgeable, capable, conversational asset. Despite unforeseen conditions requiring repair of the plumbing connection that was to remain, and two toilets that were leaky from manufacturing defects, JF Plumbing and Heating responded on the fly, taking the working parts of each while diagnosing slapdash repairs by the previous owner - that may have led to the broken toilet we had to replace - in the process. As of the day after replacement, everything sems in great working condition. It's been rare in my experience that tradespersons call to keep me apprised of their status on the day scheduled for the work. Thanks to Melanie, too for the heads-up. Six stars! ref: I'm a architect.

My 2 upstairs toilet drains were clogged and JF came to snake on Friday afternoon. Charged me $630…read morefor what I thought was cleared and job completed. By Sunday morning the backups returned. JF returned and again snaked the drains. Very nice technicians and hopefully the job is completed for good. However, I was charged another $350!!!! I called to ask why I was charged again for what was clearly a redo of the previous job 2 days prior that was not successful. I was told it was the company's policy to charge for another visit. Apparently the company does not stand by their work. I do not recommend.

I cannot recommend Brian B. Quick Plumbing highly enough! I was dealing with a nightmare main drain…read moreblockage deep in the pipe that was holding water. A previous plumber wasted hours and failed completely, and another big franchise tried to price-gouge me with a vague, ridiculous estimate. From the start, this company provided a very fair and transparent upfront flat-rate price. The technician arrived exactly on time and assessed the situation professionally. The job turned out to be incredibly brutal, requiring a massive 150-foot heavy-duty snake and an extra helper. The team was completely transparent about the extra resources needed and provided a very reasonable adjusted rate for the additional manpower and equipment before proceeding. What blew me away was their incredible work ethic. Because the blockage was so stubborn, the job went significantly overtime. Yet, they completely honored our upfront agreement and didn't charge a single penny extra for the overtime hours. They worked tirelessly and with a great attitude until the drain was perfectly cleared. This company has earned a customer for life!

Great services thank you for your professionalism and diagnosis. I greatly appreciate it.read more

Brian, owner of Speedy Water Heaters, had our gas Hot Water Heater installed the next day. Noah,…read morehis technician, had to replace part of flue and a bunch of baselines and copper water pipes. Our old house has had so many plumbers adding mater lines, it looked like spaghetti! Their price was best of 5 companies that we called. We are very satisfied with water htr, quality of labor and excellent service. Wish we could give him more than 5 STARS. Betty/Bill Annapolis

Very professional and friendly. Brian showed up, was very friendly, and did a great job installing…read moremy water heater. Highly recommend

I'm a first-time customer, but this certainly won't be my last time using Brookland Plumbing. They…read morewere prompt, well-priced, professional, knowledgable, and SO kind. My toilet replacement was a breeze thanks to them, and I will be calling them back to replace my water heater.

I have hired Brookland for years as I have several properties. Great work and my first call…read moreplumber.