The dog spa remains amazing! We love taking our dog here and fully trust them with our baby. They…read moreare always so nice when we take him in and pick him up and prices are great too. They always remember him and are so sweet whenever we talk to them. Our dog looks perfect after getting groomed here, we do the shedless wash and we get his nails trimmed too. His paws always look amazing and he smells so good when we pick him up. We've been coming here since we got our dog and will continue to come back!

They don't give respect to owner requests and have very poor communication…read more The cut is uneven and awkward. For our ShiTzu we asked, at LEAST 4 times to 2 different people, that they NOT cut her bangs since we are letting them grow out. No trimming from her eyes UP. VERY clear, many times, with their confirmation. We were close to her bangs being long enough to put into a ponytail which our dog is totally fine with. Not only did they ultra cut her bangs 1/3 of the way into the BACK of her head, think nerdy buzz cut, they cut most of her top knot so it's super short and barely any pony at all. A red flag was when I was on the phone w/ Hannah, I told her we wanted a fluffy puppy cut, and her response was "What do you mean by a 'puppy cut?'." They said they would keep her fluffy and use no lower than a 4 trimmer, she is at least a 3 in most places, maybe a 2 on her body! When I dropped her off at 11:50a, they said she'd be ready by 2pm. At 2:20 I called to say I was on my way and she said she needed at least another 20 minutes. I said that is fine, just call me when she's done and I'll come in. She never called me but I went in 40 minutes later, only to find they had been done for 30+ minutes. They never said how the appointment went, how my dog did, or if she was ok for the 3 hours she was there. When I mentioned that her bangs were short after my asking they NOT be cut, she replied "I couldn't get it all into a ponytail and it was in her face so I cut it." I said it was a week within being long enough, that I asked at LEAST 4 times that it NOT be cut, she said nothing. As they kept ringing me out I mentioned it again, seeing HOW SHORT her hair is, and she finally said "sorry." So we get to grow it out again, and she's super short all over. And she does NOT look like professional ShiTzu cut. I had heard SUCH good things about this place and I really thought with my asking so many people so many times that it would be close to what we were asking. SO WRONG. I will say that the positives are my dog seems fine, she has no scratches or burns, and she doesn't look HORRID, but she doesn't look good either. Take a look at the other hidden reviews...the most recent ones are not positive.

My puppy had her first grooming here. Courtney was extremely kind and took the entire two hours…read morewith my puppy. I know she didn't expect to because I have a small dog. When I came to pick up Puppy, she wasn't finished. Unfortunately, Puppy heard my voice and got very distracted making it impossible for Courtney to really finish Puppy's head--the most important part! I was disappointed immediately because her ears had been trimmed in layers. I had communicated, I thought, that I wanted her ears to stay all one length. I guess I didn't. I'll say that was my bad. After I got my pup home, I found lots of grooming flaws/errors-not sure of the word. My pup is a poodle mix so she has weird hair, curlier in some spots than others but curly. There were lots of places it was not even. Not even her paws. Now that I'm writing the review I'm realizing how crummy it was. If my puppy wasn't so adorable, I would have been madder then. (This was about three months ago. I'm just now getting around to writing this.) Anyway, she didn't even have her nails trimmed, which was something I had really hoped she would do. Courtney did tell me I could bring her back the next week to finish her, but my pup gets car sick so I didn't want to bring her back. Plus, I was disappointed in what she'd already done.

This place rocks! I took my three pooches here and the owner, Courtney, did an absolutely top notch…read morejob. My bassett hound Clyde likes absolutely nobody but he took a liking to Courtney immediately. She takes care of the dogs, even has treats on hand to calm them down. She is the best groomer I've ever been to! Five stars, two thumbs, and four paws up. Michael

This pet salon is right up the street from our house super convenient. The staff is amazing!!…read moreAlways so kind to both of our dogs. After the visit one of the staff members takes a picture of your dog for social media...how cute. They are very efficient and fair prices. Repeat customer for sure!!

From the owner: Paws & Relax is a boutique style grooming shop and friendly boarding facitily; conveniently located…read moreat 4133 Old Highway 94 South in Saint Charles. Our friendly and experienced staff will make you and your pet feel welcome and comfortable. Having your pet board at our facility will make them feel right at home with us. Our passion is to make you and your pet feel safe and look great! We are sure to make your expericene a great one and look forward to meeting you!

Fantastic spot for big dogs. My clients dog was done in two hrs. She even got a bow and bandanna…read more Smells great n got her butt done which was a main concern. They even offered to put her in the car for us.

First time going here with our 2 big doodles and a great experience. Furrbags look great plus staff…read morewere lovely and did an excellent full groom on both. Only thing I am suspicious of is they said my babies were well behaved and at home they are menaces lol. Definitly our new place to go for a curly furrrrrrr trim.

I cannot recommend this location of The Dog Spa. The manager is incredibly rude and has absolutely…read moreno regard for loyal customers. We will never return to this business. PetSmart is right next door - and they will have our business in the future.

inaccurate business hours and no way to leave a voice mail, otherwise the do a good jobread more

Best place to go groom your dog or pick up yr pets birthday treat! So many cute treats and snacks…read moreand toys for your pet

The self serve dog washing station was awesome! Nothing beats it for $16! We'll definitely be back.read more

Ayona arrived at our residence on time and proceeded to shampoo, cut, and deshed our pup. She also…read morereceived an ear cleaning. Our dog looked great. The whole process is extremely convenient. We will be calling on Zoomin' Groomin' in about four to six weeks. Ayona did an excellent job! I recommend Zoomin' Groomin'.

The groomer was pretty fast. Did a nice clean job Would…read morerecommend them. Very convenient and on time. They care and follow up

Kaycee just loved the team over at Four Pretty Paws!…read more We came upon their tent at the Bark in the Park event in beautiful Tower Grove and they were just a great presence to have there next to the farmers market. They gave us a free nail trim and a complementary bandanna and Kaycee girl was all smiles. Great crew there and thank you for your service to our animals!

My 92 year-old mother hired them to shave her cat and trim her nails. Her cat has very long hair…read moreand it gets matted. When the girl came, I talked to her about it and said I didn't want her shaved completely bald to do it like the next little level up? She brought me back a cat who had had a bath. It was about $186 for her to give my cat a bath. When I questioned her about it, she said she Fought the cat had been through too much and she did not advise working on her again so soon. When I complained, they offered to have the same person come the next morning. That person had told me not to do it so soon. And I had also just complained about her so I wasn't comfortable with her handling the cat. They are now refusing to refund her money. We were willing to pay for the convenience, but all this has been is a hassle and I now have to make another grooming appointment somewhere else. Don't use them. Kennelwood on Mason lane has always been great.

We used Emily's to take care of our fur babies while we were out of town, we could not have been…read moreany happier! We had her visit 3 times a day so the dog could be walked and the such. We were sent a report with each visit and pictures of our happy pup and kitty. I would recommend Emily's to anyone and everyone. We will definitely be using her service again.