Mike's Customer Service was amazingly beautiful !!! I did not have to lift a finger + he gave me…read morewater to drink!

New management recently took over and are a lot more thorough with safety measures, so any previous…read morereviews are irrelevant. Mike and Tammy have done great with the place and are super nice people!

Amazing improvements in the now Skookum Affordable Storage!!! I have had a storage unit there for a…read moreyear; had some rat damage under the previous owner, though he tried. The new owners are doing a full overhaul!!-rats gone! new electric entrance for anytime access, updated record-keeping, consistent office hours. He is in the process of building more units, and the owner is happy to be helpful! As much as I am trying to take my things out of storage, I'm pleased that the facility feels clean, secure and support is available if needed.

Bob and Cherie, owners, were amazing during a stressful holiday weekend trying to help our daughter…read moremove to college. They even went down to Port Townsend to get the size truck we needed and had it ready and waiting for us when we walked in the door. Thank you, thank you! What a great business with excellent customer service.

I feel if youre looking for storage for some of your stuff, skip this place. They only allow you to…read moregain access during certain hours which doesn't always work with everyone's work schedule and then when you close your account, you get a check. Except its not on the spot. It gets mailed to you. And in my case, it got "lost" in the mail and i have to wait six months before picking up another one for my refundable deposit. Its a lovely situation.

I have been renting a space here for the past 12 years since we moved to Port Angeles. Two years…read moreago we moved our primary residence, and updated our address. Amber however forgot to update it in the computer so win the rent went up by four dollars, we had no idea. She promptly locked us out of our unit. Keep in mind, that in the 12 years we have never had one single late payment, or anything happen. But, instead of phoning us, our phone numbers didn't change, she just locked us out. When I spoke to her the following workday, she refused to apologize, and just told us to go somewhere else. I really think that if you are in customer service, you should actually consider customer service to be something important. So best of luck to those of you who choose to go here. You never know when they're gonna turn on you.

Very reasonable rates, clean facilities, friendly service, and they're reinvesting in their…read morebusiness.

Honestly, I was pretty transparent that I hired the company specifically to move my gym equipment…read moreand some other tricky furniture pieces that required being taken apart and rebuilt. We even helped them take apart some of the items and moved the majority of the boxes. We paid for an entire day because this was Port Townsend to Coupeville and a ferry crossing was required. I tried so hard to clearly communicate my needs to this company but, when moving day came, the two men who showed up just wanted to do the bare minimum and actually charged me a fee for staying until 4:30, even though I had already asked Sound to charge me for the whole day. I am very frustrated with moving companies these days because it just seems like the movers get angry and inpatient even when you pay them a fair price. I suppose the basics were taken care, as is why I paid what I owed. But boy it sure is hard to find help these days. ​​

After horrid (expensive, disorganized, fraudulent) experiences with other movers, I was lucky to…read moreconnect with Sound Movers. It was easy to schedule the move and they fit me in quickly. They were on time. We had to wait for access to my storage area, they were patient. We warned them that we live in a heavily wooded area, off a country roads, with tight turns into the driveway and, with smiles, they were game. They drove a HUGE (30ft, 36ft?) truck right to the doors. They were careful, fast, and nice. Those are benefits you usually don't get when you're moving, The fees were reasonable and they were appreciative when I tipped. I can't recommend them highly enough. Call them. trust them, tip well. These guys are awesome.

I know these guys well. I hired them several times to help with junk removal, demolition, and…read morefinally at the end of our "relationship" to help load my Penske truck to move out of state. Some of it went okay. Where things went south is the help loading the truck. I've thought about this long and hard. I have valuable stuff missing. I've waited over a year to post thinking maybe I was wrong. And maybe I am. I'm just going to state facts. No accusations. A little background first. Port Angeles is "different". It's a beautiful town in a beautiful part of the country. But there are issues. Drugs, alcoholism, and hillbillies. The latter seem harmless at first until you begin to understand their lifestyle. Fact is they would steal from you in a heartbeat and think nothing of it. It's their culture. They live in filth and their values don't match those of most people. Port Angeles is full of hillbillies and Terry & Sons are in that category. With that out of the way let me just state what I know. On moving day they didn't show up. After I called, two of the clan came out to their credit but I wish they hadn't. It was Pop and son. Hillbilly Sr. was mostly in the truck arranging. I asked him many times if I need to get more blankets please let me know. I need things protected for the drive. He said no each time. Once I arrived at my destination I found he wasn't using blankets. Just cramming stuff in. A lot of my stuff was damaged because of that. To this day I find things that make me shake my head. Stupid things. I'm not going into long detail to keep this post a reasonable length. This is in addition to the damage by incompetent loading. Here's the big thing and I'll end with it. On loading day hillbilly Jr. comes to me with my gun safe which I keep under my bed. I'm like "cool, thanks" and put it in my truck. It wasn't until after the move I realized my $400 collectable dagger, which was right next to the gun safe, is nowhere to be found. It's gone. And I started thinking "well where could it be?" I've gone through every single box, every single possible place it could be and it's gone. And then I start thinking "well why didn't he present that to me when he presented my gun safe to me?". I don't know. I'll never know. I'm just stating facts. My recommendation: Steer clear.

I do not recommend Terry and Sons for hauling stuff away. They are very expensive even though our…read moreson in law was helping. The price was way more that they said. And they took things they were told to leave and had no right to take and then left junk. Jan O.

We have had excellent experience with this storage facility. There is a full time person that rides…read morearound in a golf cart and the front office has been extremely helpful. The facility is well kept and it is very easy to get our truck and trailer in and out. After dealing with the nasty owner at Sequim Valley Storage this place was a breath of fresh air.

I rented a few outside spaces for my 5th wheel RV as well as my car trailer and car. I went to pick…read morethe RV up to go on a trip, and found the door was completely ruined as thieves tried to break in. It was more than $1500 to replace. The only reason they didn't gain access was because they broke the knife off in the lock and jammed it. They also damaged the side storage containers, which I have not repaired, and stole several hundred dollars worth of equipment and tools. I filed a police report, and the officer took a look around and called it an unsecured storage area as there was barbed wire missing on the back fencing, and the camera coverage was lacking. Since I couldn't even gain access I had to find a local motel for myself and my dog at $100, then call a locksmith the next morning for $65, then go to the local RV parts place to buy a new handle and lock for around $50, and replace it myself. I also lost my $40 which was pre-paid for the Friday night RV space. The whole thing cost me over $2,000. After reporting the attempted break-in, I asked the lady in the office to please have the owner call me. I was assured that not only would they call me, but they would be addressing the lack of barbed-wire, etc. I removed the 5th wheel immediately. I never even received the call from the owner. When I went back to get the car-hauler and car a few months later, the security concerns had not been addressed like they had promised. I would never use this place again as I do not think they really cared about me, the customer, and the fact that they are advertising secure storage when in fact it is not.