Will definitely not be coming back here. I've been here about 4 or 5 times and haven't had a negative experience until this last experience that happened yesterday. I made my fro yo and brought it to the counter as I normally would. The cashier that has always checked me out was not there. She's always polite and makes conversation. Instead, there was another lady and a young boy who looks like he could be her son. I stood there for like 5 minutes before they even acknowledged my presence. I've never had to wait that long, and its not like they hadn't seen me. We locked eyes and everything before they finally decided to acknowledge me. I will admit that they were doing things.. the boy seemed like he was preparing online orders and I'm not sure what the lady was doing. My thing is , if you're busy you could just let me know " hey i'll be with you in a moment" but locking eyes with me and just ignoring me? Disrespectful. To add insult to injury, When the boy finally did decide to acknowledge me he goes "what do you want?". What I wanted was to throw the fro yo right in his face but I kept composure, as one should. A part of me feels that this may have been racially motivated, as I am an AFRICAN AMERICAN woman and the workers were caucasian. What makes me feel that this may have been racially motivated is that i see some reviews on yelp about customers who have felt racially profiled by employees at this establishment. If you are a race other than caucasian, be wary about coming and spending your money here! read more

Service was great, although we were introduced to over 10 kids celebrating their last day of "freedom." I enjoyed the coconut and chocolate flavours that were dairy free and gluten free. The topping selection was vast and enjoyable. From blueberries to cut peanut butter cups. The service was very friendly as well. read more

It's a cute spot. I 1st tried it in tx and really enjoyed it. Found this location in Howard Bch NY. Had my husband try it and now we go a few items a month. If the weather permits they have outside seating and the inside is a nice wide space. I really enjoy the idea of building my ice cream. I can put alt of different flavor ice cream and how many topping I want. The price is weight so obviously the heavier it is the more Ching Ching it's as well. You pay what you get for. read more

Twist It Top It - The #mr enjoying his birthday dessert. He didn't want cake he wanted ice cream. - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

Love this place always so clean and friendly staff anytime I go in with my children they're so welcoming will definitely be a regular here!

Personally I love twist it top it, the yogurts great, there's so many toppings to pick from and normally the staff is is very polite. However my latest trip there about a week or so ago there were two staff members arguing, the older taller man with glasses was very disrespectful to his co-worker, raising his voice, and pointing his finger in the other boys face, the other boy didn't say anything in response. I am shocked that this man would act so recklessly in front of the few customers that were there. Very unprofessional on his part. Something should definitely be said to this man about his work ethic read more

I go here a lot because I love froyo. They always have new floors every time I go which is really nice. But it's expensive. I go with my boyfriend a lot and for two cups of froyo we're usually playing $15. It's basically the yogurt form of cold stone. read more

meh. just subpar. I live about 5 minutes from here and tonight was probably my first and last time. id much rather drive out to long beach for tutti frutti. first off, it's Wednesday night. there's no one inside. my boyfriend and I walk in, the two girls working there don't even bother to look up from their very loud conversation to even say "hi". okkk that's fine. the yogurt is OK, I kinda don't like that the ONLY options are either low fat or fat free but I may be in the minority here. toppings are average as well. our biggest issue: my boyfriend wanted a shake, the girl told him get a cup and fill it to the top with yogurt then she would add toppings after. so he brings her a small cup filled with yogurt and adds 2 toppings. now obviously if the cup is filled to the top, when you add milk to it ... it will only increase in volume thus won't be able to fit BACK into the small cup. she makes the shake and then is struggling to cover it, we had already paid at this point so I suggested what if you just pour it into a bigger cup? she says no no I'll just put the extra in a new cup. then she hands him the overfilled small cup, and it has a HUGE crack down the side. so I suggest a bigger cup again, she looks perplexed. she has to ask her coworker what to do. coworker says no no you don't need a new cup just double up the broken cup and put the extra in another small cup. WHAT?!? where is the logic in this??? we're not stealing from you, we had already paid and YOU were the one who said to fill the cup to the top. so in the end they wasted 3 cups just to not use one big cup? I'm sorry do these cups come out of their pay checks or something? read more

Friendly, great tasting frozen yogurt! This new place is worth visiting, there is a selection of great flavors and once you twist it, you top it with whatever toppings you want! I will definitely be visiting this place often!! read more

I love the yogurts here - but I truly hate the pricing, it's more expensive then places I've been to. Make sure not to try one topping off your yogurt even if it falls off, attitude will occur from the cashier. The pistachio is my favorite - so if you do go, definitely try it! And I love mochi on top. So if you're already there, try it- but you just have to bite the bullet with the pricing. read more

This is seriously the most nastiest place ever! The toppings are all old and disgusting!! It looks and tastes like it has been there for weeks and /or months. I will never go back not for the yogurt or The toppings. Pinkberry is 100 times better than this dirty place. read more

This place is great, my kids and I have been coming here since they opened, its fat free so it's better for you than regular ice cream, it's always clean, the seats are comfortable, just a good place for dessert read more

This place is great!!!! It's low fat sugar free xyz and its deeeeeeeeeelicious!!! I think is family owned, lady that always there and the girls are very nice. I come here once or twice a month year round, it's always good. Glad your open! read more

It was like most frozen yogurt places. I enjoyed it. However it didn't have many flavor options like most places. Prices were good. Would recommend it. read more

I love the acai bowls here but there is one older lady who works there who is just rude. I called to ask about the acai and the lady answered by saying, "Do I even know you?" I was taken back by this and shortly after she told me I had to call back because she had to take care of a customer. I am always in there ordering acai bowls but I was very offended by that interaction. read more

Yogurt is ok. Flavors are good. Every time I've went I've noticed some of the topping on the side counter and the workers just toss it back in as if no one was looking. Thumbs down. read more

The WORST service I ever had!!! Had family visiting decide to take them to get frozen yogurt. It was almost closing time but you do not chase customers away when your doors are open and not closed as yet . Male working there tonight had an attitude and was very pissed off saying he wants to close and leave . I was once a sales representative and that's definitely not how you treat a customer . Don't recommend anyone there!!!They need to have workers who wants to be there and work not have attitude and tell you to leave because they want to go home . read more

The people here are SO nice and the yogurt is delicious. Tasty flavors and a wide array of toppings from strawberries to rainbow cookies. My favorite place! read more

If you're supposed to be open until a certain time, BE OPEN TIL THAT TIME. Coincidentally I always arrive at this place around closing. Once it was five minutes til closing, I was informed they were CLOSED by the woman behind the counter. Another time my Gf and I arrived 15 minutes before closing. We were told we could only take it to go, they were closing. Last weekend on a beautiful summer night, they were taking the tables and chairs in off the sidewalk a FULL HOUR before closing. Not only eliminating the outdoor seating, but cluttering up the inside of the store during operating hours. And it's not even the slacking high school kids, it's the middle aged woman that I assume is the manager or owner. It's a poor practice that makes an unwelcoming feeling. read more

I'm picky when it comes to froyo but this place tastes really good. They charge by weight here, which I think is a great idea for froyo places unlike pinkberry which is good but just so darn expensive. They have a bunch of flavors to pick from, and the owner was happily handing out sample cups and gave us napkins when he saw that we didnt have any once we sat down. The people who work there are very nice too. read more

Typical Fro yo Place, Locally owned. Good variety of fro yo and tons of toppings. It definitely is more expensive than most comparable places, possibility because of the location but if you are in the area I would visit it. read more

Every time we visit this location, the girl behind the counter, Jessica, has been very pleasant, friendly and you can see she performes her duties with joy and love. However there is another much older lady that sometimes works there who is the total opposite....she is very mean and I dare to say possibly racist as well. I only patronize this place when Jessica is in. But i turn around and go somewhere else if I see this other lady behind the counter. read more

I discovered this place by accident. Basic fro-yo, very clean, good assortment of toppings. I was pleasantly surprised tho find a low-fat PISTACHIO which was out of this world! Will visit again! read more

Definitely the best place in the area to go for frozen yogurt. The employees are always nice and helpful and it's always very clean in there. They have good variety of flavor options and plenty of toppings to choose from. read more

My friends always like coming here, so of course I'd come. The frozen yogurt is mediocre and wouldn't really choose to eat here out of all the places, but don't get me wrong it's not bad. Very clean and the people are very polite. there's always a awkward silence when I come in, and it's so quiet everyone could hear our conversations, but its cute. Nice little place. read more

Very clean and has NO SUGAR ADDED Froyo! Can't ask for anything better!

I go here a lot because I love fro-yo. Wide variety of flavors and toppings. Customer service is also great. One worker Alexis in particular I think her name is is extremely friendly and talkative. She keeps the place clean at all times. Cleanliness is something I look for in a place I'm eating at. Outside seating is also nice. Love it there read more

Probably some of the worst frozen yogurt I've ever had. Just being extremely transparent.

I come from California where self serve frozen yogurt first started. This place is very good and clean. They are extremely expensive compared to the places back in California. 15 dollars for two yogurts compared to 8 back in cali is ridiculous! No complaints about the service or quality but thumbs down for the price! read more

I have to say that I really love the place. I was so excited when they reopened after SuperStorm Sandy! I like the variety of flavors and toppings. I would love it if they added in fresh hot fudge, though. I like that you can sit indoors or out and I like that you have so many choices. I love the man that helps manage the place and I want to share another story. The woman who helps run it saw a homeless man walk by the store and she ran out and gave him something to eat and drink. I thought that was so nice! All in all I think this place is really great and I am so happy it is in the neighborhood!! read more

The girl worker is unbelievably rude. Accidentally, I spilt my frozen yogurt and she starred at me and seemed extremely annoyed. Not once did she say it's ok. She went back to clean it and the older women who is the cashier screamed "YOUVE GOT TO BE KIDDING ME!!". It was unbelievable. I would NOT recommend this place since they treat there customers this way. My advice to them--- Teach your employees to be respectful to the customers. read more

the service here sucks! the workers are so snotty. The only thing I like about this place is that they have 3 more flavors than my other favorite frozen yogurt place. Other than that their employes are so rude. I went 1 week ago and I accidentally forgot to put my cup under the dispensing machine for like 2 seconds! And this worker runs up to me and she's like "oh my god! What are you doing!?" And I was so confused. Then gives me the dirtiest look anyone has ever given me in a food place like this. After that she goes and disinfects the station. How is that suppose to make me feel as a customer, especially looking at their website saying "a friendly environment". Not so friendly from a customers perspective.... read more

I'm usually a regular customer, love the brand and flavors and toppings but customer service sucks the girls there are very nasty and on top of that it is now spring and they advertise that they close at 11 pm and this is the second time I walk there 5 blocks from my house and they say they are closed at 9:30pm which to me is false advertisement and management will not reach out to you there is never a manger onsite to speak with therefore I will no longer be giving twist top it my business anymore. read more

The yogurt is good, when the machine works. I am a diabetic and come for the sugar free selection. The past 3 times I was here the sugar free machines were not working. When brought to their attention they basically told me that I was out of luck. They didn't even check the machine. The light was not lit. The same cashier (older woman with glasses) that apparently doesn't check the machines, told my girlfriend and I that we couldn't sit down because they were closing... They weren't due to close for another 30 minutes. I love the frozen yogurt... But if they don't maintain the machines, I can't have the yogurt... read more

Adorable place! I highly recommend. The workers were incredibly pleasant and helpful! The yogurt was delicious.

The first time I came here the costumer service was HORRIBLE. Some lady with blonde hair that looks like she's in her 30s or 40s was the worst one there . Once I came In with my friend, we were both chatting in the front to figure out what we wanted to get , I then see her yelling at both of us from the back saying "hello" plenty of times aggressively. I look confused wondering if she's talking to us , which she is . She then says "Can I help you" with a HUGE attitude . Knowingly customers are suppose to help themselves to the icecream unless we ask for help . We then say no , and she continued to talk to the group of teens she was originally talking to when I walked in . The group of kids and the worker then began to laugh as me and my friend walked all the way in. I then say something because at this point I'm angry. At this point the blonde haired worker and myself ( A CUSTOMER ) are arguing in front of all these people . In my opinion I just think this had something to do with my race . She treated everyone with respect except me . I would never come here again. I didn't even buy the icecream that day, I just walked out . Horrible . read more