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    TWS Plumbing

    4.8 (114 reviews)
    Open Open 24 hours

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    6 hours

    Response rate

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    Julie C.

    WOW, this place was good. My water heater stopped working so I called TWS yesterday after seeing their 4.8 stars on Google. Travis answered and I unloaded my plight. He was brutally honest. Oof. I made an appointment despite his terrible news, but was hell bent on a fix so I could call him back and cancel. Travis!!! With the truth bombs!!! HARSH!!! He said he'd send out Scott for a consultation in the morning, so I GOT BUSY. I Googled. I YouTubed. I called others. I would've definitely cheated on TWS with the first business willing to give me a guaranteed fix. I EVEN went to Lowe's and had a consultation. UGH. Travis with the truth bombs was right. I needed a new water heater. So Scott and another employee show up early this morning for my consultation. Scott was very knowledgeable and explained as to why a fix wouldn't work. APPRECIATED. Now, if you have read any of my other reviews, you KNOW I'm a cheapass, so I was waiting for my day to be ruined with the quoted cost of a brand new heater with installation but that never happened. I was actually THRILLED with the quote Scott gave me. I think I saw a halo hovering above his head when I quoted him back for confirmation. "That's WITH installation," I asked. He says, "Yes and I can install that for you RIGHT NOW." Uhhhhh, WHUUUUTTTTTT???? No joke, these ANGELS went and got me a new water heater, installed it, and took the other one away, all in about 2 -2.5 hours. SUPER professional. SUPER efficient. SUPERHEROES. No need to look around. Scott and his quiet sidekick at TWS are definitely THEE BEST And Travis with the truth bombs... THANKS.

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    2 months ago

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    7 months ago

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    Travis S.

    Glad we can help you Mike.

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    1 year ago

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    11 months ago

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    1 year ago

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    Travis S.

    Thank you Eunice so happy we could be there for you.

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    11 months ago

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    5 years ago

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    Travis S.

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    4 years ago

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    3 years ago

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    Travis S.

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    3 years ago

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    5 years ago

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    Travis S.

    Thank u very much Emil

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    10 years ago

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    8 years ago

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    Travis S.

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    8 years ago

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    3 years ago

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    Travis S.

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    6 years ago

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    7 years ago

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    Travis S.

    No problem Derek that’s what we’re here for.

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    9 years ago

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    8 years ago

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    Travis S.

    Thank you Tangee your so sweet it’s always nice to work for you.

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    Page 1 of 3

    Ask the Community - TWS Plumbing

    Review Highlights - TWS Plumbing

    I called Travis from TWS plumbing, he came out and yet again, identified that the water heater was the issue.

    Mentioned in 66 reviews

    Read more highlights

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    Kurt Bohmer's Plumbing & Drain Service

    (29 reviews)

    These guys have been lifesavers these past 2 weeks. Hired a…read moreplumbing company(not them) to come figure out why my bathtub and toilet were backing up. Guy that came out didn't do his job correctly and just told me my septic tank is full and charged his fee. Called Kurt's and they were able to see me that same day thankfully! Beau was AMAZING!!!! Not only did he ease my anxieties and worries about the septic possibly failing, but he was kind enough to give me a crash course on how septic tanks work. After thoroughly emptying, cleaning, and ensuring all was well, I was informed that if any other issues arise shortly after, it will be the main line and to call that plumber back to do his job. Fast forward not even 5 days later and my bathtub and toilet are at it again. Called the plumber back and informed him of the current situation and how I really needed him to come snake the main line as I had hired/payed him to do but was told that he would charge me again. Didnt want to deal with that so I decided to call Kurt's yet again. This time Bret came out to service my main lines and was a trooper at handling the few problems that popped up. He was able to find a clog in the lines and took care of it all right away. Once again I was educated and informed that moving forward if anything else fails, then it'll be time to replace the septic and/or leech lines. Although it was really pricey compared to other service calls, it was well worth the price knowing the job was done right. To say the least, when the time comes for that massive job, I will definitely be calling them back again. Thank you guys!!!!!!

    Couldn't find my septic tank! They had me looking 30ft away…read morefrom where it actually was. Call Valley Sanitation. They killed it! Ask for Paul he has incredibly knowledge!

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (64 reviews)

    Ask for Tony to be your plumber! My friend did some yard work for me and discovered a tiny…read moresprizting leak on the pipe next to my water heater. I tried to stifle the spray with a towel and hunnnay! The mf pipe EXPLODED, sending a gush of water out like a full blast hose! It turned into a water park REAL QUICK! Of course, being the genius that I am, I fixed the situation myself by having a panic attack while running around my back yard like a headless voodoo chicken trying to figure out where the damn water shut off switch is. (Couldn't find it... don't judge me I just bought this house so I've yet to figure out where all the buttons are lol.) So the water is flowing, and so is my adrenaline. I dailed 3 pluming services. The first couldn't work on the types of pipes I have, the second just told me to just shut off the water because she didn't have a serviceman to help me (seriously) so I hung up on that hoe. Then I just called roto-rooter.... I must admit, in desperation. I remember the commercials from the when I was a kid. I didn't think they'd be able to do anything.... I mean, how helpful can a company with an 80s jingle and cheesy commercial be? But I was desperate. Hunnnay! PUT SOME RESPECK ON ROTO-ROOTERS NAME! Tony came out in 30 min! On Good Friday no less! He didn't have the right pipe (my pipes are discontinued apparently) but he figured out a way to cap the flowing water, and STILL get me water to the house, even though it was cold only. He promised to return today with the proper pipe to fix it this morning! As he was leaving, 3 more specialty guys from the company showed up to address any water damage and harm it could've done to my property, as well as dry it and make it safe... WHAT?! That was NO EXTRA CHARGE! They were ready to contact my home owners insurance and make it seamless for me... which thank God it didn't need it, as it was on an outside wall with no insulation or chance for mold. Yaaaaay! Tony came back ON TIME this morning and finished the job quick and clean! I'll never ever ever use another plumber service! Bomb af!

    We called Roto-Rooter through their 800 number for a suspected leak. The technician came out and…read morequoted us over $3,800 just for "leak detection," without even opening the wall or doing any meaningful work. That didn't sit right, so we got a second opinion from a local plumber. They opened the wall, found the issue, and fixed it in about an hour--at a fraction of the cost. To make matters worse, during the visit the technician dented our dryer and did not take responsibility. This felt like a major upsell with no real effort to diagnose the problem. I would strongly recommend getting a second opinion before agreeing to any large quote.

    Payless Water Heaters

    Payless Water Heaters

    (1k reviews)

    After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

    I had a great experience with both technicians, Danny C and Evan B! You will be so lucky if either…read moretechs get sent to your house because you can tell they're very honest and very hardworking. They take their time to diagnose what issues you may be having with your water heater and they're sooo patient in explaining it to you. They were detailed in their explanation, respectful of the work space, and thorough in the clean up afterwards. They also explain all of the options you can have in terms of repair and/or replacement, financing or not financing -- without any pressure to go either route. We've decided to go with a full replacement of our water heater, which we confidently feel that they will do a great job on. Will come back with an update on how the installation goes after it is completed! **UPDATE** Derrick did an amazing job on the installation of our new tankless water heater! He helped me download the app afterwards and took the time to explain how I could control the temp through the app. I wanted to wait for about a week before I updated my review, just to make sure everything was running smoothly. And we haven't had a single problem since! And I will never take hot water for granted ever again. Thank you, Payless and all of your great techs that helped me with my water heater. Will definitely be referring them to friends and family.

    TWS Plumbing - plumbing - Updated May 2026

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