Rented a car from this location while my car was in the shop. It is in a convenient spot off I-8…read moreand easy to access. My reservation was made through my insurance, which was hassle free. It was a decent wait for a vehicle when I arrived to pick up the car. The car wasn't quite ready, as it still needed to be cleaned / was at the car wash, which they said was about a 5 minute walk. While I was waiting, a number of customers came in and most were upset that the car they requested was not available. It seemed like they were short on cars and staff. Staff were friendly and helpful though. When returning, they mentioned they didn't have their shuttle available so I ended up taking a Lyft. Not the end of the world, but would've been nice to have the shuttle service.

Decent Rental, But Limited Options and Staff Shortage…read more We recently rented a vehicle from the Enterprise Car Rental located in Mission Valley, just off Interstate 163 and near Chuze Fitness. Our reservation was scheduled for 10:30 AM, and although we arrived slightly late around 10:45, the staff were actively assisting other customers with both pick-ups and returns. Despite the busy environment, the check-out process was relatively smooth. We were initially given a white Jeep, but unfortunately, it wouldn't start using the push-button ignition. The staff were notified, and while the vehicle was a hybrid (gas + electric), the fact that it wouldn't start at all made it unusable for our trip. We were then offered a Toyota Highlander, which was slightly smaller in trunk space but manageable. Before leaving, we noted minor dents, dings, and a small crack on the driver's side of the windshield near the wiper. Staff assured us these damages were documented and that we wouldn't be held responsible. The benefit of unlimited mileage allowed us to take the vehicle out of state to Arizona, which was great. However, once in Arizona, the dash displayed a maintenance message: "Vehicle requires maintenance, please see dealer." While it didn't impact the vehicle's performance, it was a concern, especially while traveling long distances in desert heat of 116 degrees. After looking it up, it seemed to be a routine 7,000-mile service notice, likely indicating an oil change was due or minor engine service--not ideal because you just really never know under the hood of a vehicle what issues may arise. Returning the car was a bit frustrating. With only one staff member working, we waited nearly 20 minutes just to be assisted with the return. Thankfully, the woman who helped us was friendly, apologetic for the wait, and reassured us we wouldn't be charged for the extra time. Overall, the experience was just okay. The vehicle functioned well enough, but the lack of available options, the initial vehicle issue, the dash warning, and the understaffed check-in/out process left a lot to be desired. Parking is also a hassle, as the lot is shared with several other businesses including a gym and insurance office, making space very limited. If this is your only option, it might do in a pinch--but don't expect a large SUV selection or swift service. 3 stars.

Super easy to make reservations on the Enterprise app. Check-in early through email was very easy…read more Than, pick-up was fast and quick. This office has always had good customer service... super nice. The office is well kept and I shall continue to do business with with Enterprise 3851 El Cajon Blvd.

Good neighborhood branch catering to neighbors need. Rented multiple times from here. Couple of…read moretimes, we had issues with the rental. But it is mostly because of the corporate issues. The way this team handled such adversary deserves an accolade. They tried their best to resolve corporates booking platform issues yesterday, even when they didnt have a car. They managed an early rental return to be washed and ready to go. Other time, I got a faulty car and I was replaced with better car.

Hertz rental car is at Marvin K Brown Cadillac. Having a…read morewell known car rental place at the Cadillac dealership, you would think there would be quality people working at Hertz. There were two young guys working the counter. We had to wait for a while for our turn. Watching the two guys work, of course I was hoping to get the employee that was more customer friendly. Instead, the guy who helped up was short 5'3', black hair/ beard not trimmed, wore sunglasses the whole time, generally his grooming standards were poor. He spoke to us in a up and down tone and was difficult to understand him. The whole time he is talking with us, he is wearing his sunglasses. For customer service you are speaking up and looking people in the eyes, groomed and preferably a smile on your face. He went on about all the extra added charges for the vehicle that could be applied, insurance, liability insurance, gas prices, the car in a traffic collision and staying longer than 30 days in repair shop, pay in advance for fuel, the cost of the fuel, it seemed it went on forever. Essentially trying to guilt us into added purchases. You would have thought he was getting a kick back on what he could sell to us. Cadillac was covering the cost of the vehicle for warranty work, we did not want further expense. After he could not sell any add-ons, he asked us the name of our automotive insurance, it appeared that stopped him in his tracks. We left Hertz a little bullied. The car was waiting for us, it looked like it was just washed, and blown dried, a few more minutes would have taken the car over the top, but nope. We called our insurance company, USAA and they said, yup you are insured for up to 30 days. Glad we did not get any add on extras.

We are very unhappy with our rental experience with Hertz. They contacted us with a damage claim a…read moreweek after we returned the car. The photos were very unclear of any damage. We contacted customer service which was not helpful at all. They ignored our questions and were absolutely not help. We feel like we are just being taken advantage of because we are not present to look at the damage or defend ourselves. Very Frustrated!!!!!

I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

I have never rented a car from this place before, ever, but every time I try to rent one, they…read moreclaim that I am on a "Do Not Rent" / DNR list. It is so frustrating because Costco Travel packages include an Alamo Rental Car. So I can never get the rental car in the package; which is just dumb. They say that there is a past rental agreement, in MY (very specific) name, from 26 years ago in which the rented vehicle was returned 2 days late. They say that the rental fees were paid but the DNR is in my name. So if the fees were paid, and the vehicle was returned, why is there a DNR in my name? They cannot explain. This makes no sense. When I asked them more details, they cannot give them to me, saying that the details and rental information are not available. It's a mystery and very dumb. Nevertheless, I am happy renting with other companies and not this one. They are super disrespectful whenever I try to rent from them and they cannot clear whatever the so-called DNR is in my name. No thank you Alamo.

Do not rent from these clowns! Run fast as you can away from this crooked rental car company . I…read moreused Costco to set up this rental up for $120 for three days for a trip to la Vegas. When I got back, they charged me $377 at the counter and provide me with the receipt only to find out later they $490 on my credit card. They accused me of not bringing the vehicle back with a full tank of gas. After numerous calls to their 1-800 number and submitting documentation through emails to date, they have refunded $258, they still owe me $112 in bogus charges which I continue to provide receipts for. as of this posting I am nearly 3 months in and still waiting for that refund of $112 if it will ever come. I have given up on fighting for the alleged $80 fee for a supposed nail in the tire. These guys are crooks. You can do better with another company if you choose to stay with these clowns make sure you document everything inside and out of the vehicle. And keep all your receipt.

I've had bad experiences with Avis. This wasn't the worst Avis, but obviously have had more…read morenegative experiences than positive ones. I've picked up from this location a few times, but this recent time, I will not be returning. Pros: -no line -easy to get to office Cons: -waited 15 min before someone showed up -your car here will almost always never have full gas -cars are always dirty -cars will have noticeable visual damage and/or glass damage -had engine issues on cars as well -QR code to get out of garage was a bit finnicky I've had worse options for sure, but this is definitely not the best place to grab a car. Maybe 1 out of the 5 or 6 times I've picked up here, the experience was 3-4 star at best. All others, 1 stars.

My family and I rented a Model X from FrunkYea Tesla Rentals at the beginning of August 2022 while…read morewe were visiting San Diego as part of a professional conference of mine. The whole rental process was incredibly straightforward, and Chad was awesome about communicating with us. Pickup of the vehicle was very easy at the airport, and drop-off prior to departure was equally simple. The vehicle was great to drive. We are now looking into the possibility of a Model X for our family. Overall, renting from FrunkYea was an amazing experience, and I would do it again in a heartbeat.

Summary: Forget Turo. This is your one stop shop for…read moreanything Tesla rentals!! Chad is INCREDIBLY flexible with accommodating your needs and his fleet of vehicles are in immaculate condition. His rates are also unbeatable! His Model 3 Performance has a lower daily rate than many BASE model 3s you will see on Turo. Why should your rent from FrunkYea? - Options: They have a full range of Model X, S, and 3. Chad tells me they have a Model Y, Roadster, and Cybertruck coming soon. - Pricing: His daily rates are better than anything you will find on Turo/other rental agencies. Find a better price? Chad will match or beat it. - Level of Service: Chad takes the time to walk you through all the features of the vehicle and answer any questions before you depart. Whether this is your first time driving a Tesla or you are a seasoned expert, you are guaranteed to learn something new! He provided his personal cell number and said to call/text anytime if anything came up. - All the Features: Chads Model 3 Performance was fully loaded which allowed me to get the full Tesla driving experience including Full Self Driving. Chad will also provide you access to the Tesla app which i have never seen another renter do. You will have the full experience as if you owned the car!! - Support a Small Business: Anytime i can directly support a small business over a corporation, i take pride in doing so. It was very clear to me that Chad is so passionate and invested into his business, which made me feel all the better supporting him! Closing Thoughts: Ive rented his vehicles a few times now, from several day trips all the way to last minute overnight rentals. My expectations have always been met and far exceeded every time! I would highly suggest using Chads service if you have any doubts about purchasing a Tesla or if you just want to try something new.

Great prices, and most importantly very good customer service. I highly recommend this place. They…read morepicked me up from the airport and dropped me off when I left.

From the owner: We offer daily, weekly, and monthly car rentals, and shuttle services. Whether you have an…read moreAmerican Driver license, or International License we have you covered Everything From Economy To Luxury Call or visit our location today to peruse our extensive line of vehicles. Whether you're just visiting San Diego and need an economy rental that's easy to park and save on gas, or your ride in style with a BMW or a Mercedes. We've got you covered with the best rates in town.

Awesome place! Awesome service! Best in town. If you need something fixed on your car, this is…read moreyour place. And ask for Brian. He's the man.

Similar to other reviews, Hai's completely misdiagnosed the issue with my car!! Spent well over…read more$800 on replacements that didn't make a difference. Ended up having to get other repairs done to actually fix my car.

I called Safi Car Rental because one of their renters hit my car in a minor incident and left some…read moredamage. I was hoping to get Safi's insurance information to start a claim, but the person I spoke to on the phone insisted that they didn't have insurance and I needed to speak with the renter's personal insurance. How is your business renting cars and you have no insurance of your own and are passing liability down to the renter? That is against California state law, which requires car rental companies to hold their own insurance in the amount of at least $5,000 for property damage. I've started a claim with the renter's personal auto insurance and if Safi doesn't want to give me that information, I hope they give it to the insurance adjuster that will be calling this week. And I really hope it doesn't come to the DMV asking them some pointed questions about their lack of insurance and refusal to cooperate with third parties who are legally entitled to this information. Advice to those who find themselves in my situation: don't waste your time calling Safi directly the way I did. Just start the claim as a third-party with the renter's personal auto insurance and let their adjuster do the legwork for you.

I've been going there for about 5 years. Both Farida and Natalie treat me like royalty (and I'm…read morenot). So grateful they exist since the other car-rental businesses in Mission Valley are "rip-offs."