David , the manager of this U-haul location, is the nicest and most caring person to have in that position. He deserves to have a large raise for all that he is doing there! For all of your hauling and storage needs, go to this U-Haul location on Main Street in Bloomington, Illinois. read more

This location sucks. I reserved a storage unit a month prior to my move in date . I arrived when they opened to check in with my movers and was told the unit wasn't available. WTH they send the reminder email but couldn't send anything to let me know my about this. The clerk was rude the only good advice that was provided she recommended Red Dot storage. They had plenty the process took less than 6 minutes easier and cheaper to rent. I wouldn't recommend this U-Haul to anyone. read more

I booked a rental for Sunday, August 20, 2023. The store opens at 9 AM on Sunday. When I asked if I could get it earlier, they said Saturday night just before close was an option. The Sunday rental rate is $.89 a mile. The Saturday rental rate is $1.29 a mile. Because I rented the truck for Sunday and had discussed my request for Sunday rental and I was quoted a Sunday rental mileage rate I expected to pay Sunday mileage rate. When I got my bill, they charged me Saturday rental rate ( $1.29/ mile) It was nice to pick up the truck Saturday so I could hit the road Sunday morning. Had I've been told I would not get the Sunday mileage rate, I would not have picked up the track on Saturday. This seems like bait switch sales technique. I called and spoke to the manager. He said he doesn't know who took my reservation and the Saturday rate applies. If they were only honest!!!! read more

I stopped into this U-Hail location earlier this year with an urgent trailer hitch part need on my way out of town close to closing time. Cordell (sp?) was the only one working but took the time to listen to my problem, check the system, and even went back to the shop and found what I needed with no hassle. Very much appreciated his service! Great location. Visited several times with no complaints! read more

I rented a truck for about four hours, returned it and received a return receipt. The following day the GM called me asking if I knew where the truck was, I told him I returned it and have a receipt. A week later I receive a bill for over $4K, after spending about 8-10 hours calling customer service over a few week span and emailing the regional manger (which never emailed back) the GM calls me saying that the lady that checked the truck out left the keys on the counter and some guy stole the keys. I'm still waiting for an updated emailed receipt. This whole situation was on the unprofessional side and I'm still waiting on a accurate receipt (this is going on for over a month now) read more

When I reserved my truck through the reservation system via phone one week in advance i assumed everything was correct and ready to go. Got there and that was not the case. I was told a flat rate and reserved to small of a truck for my needs. I was not happy at all. Theresa the rep at the store was very helpful. She worked with the manager in correcting the reserve centers error. She got me the truck size I needed at a great rate. The truck was clean and ran well. The check in was very easy upon return. Very pleased with their professionalism and customer courtesy. read more

If I could give them no stars I would. We scheduled a move online and had a few changes, so the situation was a bit confusing. We canceled the first reservation because we didn't think we would need it, then made another one, then had to change it (all done online). Since the situation was so confusing, we called the office to make sure that the reservation showed up and was told that everything was fine. The day of our move comes and we go to the office to pick up our truck only to find that the reservation had been canceled. Of course they had no trucks to give to us until 4pm, which was long after our movers were scheduled. There weren't any other trucks in the area either. Apparently we weren't the only ones with issues either as a lot of the other customers in the office were unhappy as well. The office staff was nice enough, but when it comes down to it, someone messed up our reservation, which threw off our whole day. That kind of disorganization does not make me want to rent anything from that U-Haul location. read more

U-Haul provides some useful services. Here's what I've used them for: - Refill propane tank - Install a hitch - Rent a moving vehicle I'm having trouble rating this business because I've experienced some of the best and worst service here. I'm settling on 2 stars because the good service only would have earned them 4 stars, where the poor service would have been 0. It's not that the employees were rude, it's just that some of them seemed oblivious. One employee had his head resting on his arm on the desk the entire time he helped me. It was like he was my teenage son and I was interrupting him to ask if he was ready for dinner while he was looking at Facebook. If he were my son, I'd have used this as a teachable moment to explain proper manners when talking to someone. I'll leave that to his manager I guess. read more

No such thing as 'fast' service when they have only ONE person in the store! Pretty crappy for a holiday weekend starting tomorrow. read more

U-Haul Moving & Storage at Main St - Self Storage Near Me - Bloomington, Illinois

I used this location to rent a 6x12 cargo trailer to move my son back from college. The staff handled my rental efficiently. There was a bit of a line early in the morning, but things went a little faster after a second worker showed up. They hooked up the trailer for me and made sure the lights worked. The trailer was clean and in good shape. The best part of their trailer rental is that you don't have to pay extra for mileage like on the trucks. read more

They stayed open late to let us pick up a truck because the Champaign IL University Ave location had screwed up and did not have the truck we had a guaranteed confirmation for and could not provide an alternative...making us drive an hour to Bloomington, putting us there past closing time. Very friendly, everything went quick and smooth. read more

I just had an extremely frustrating experience attempting to reserve a trailer. I made my reservation online the evening of 6/17, scheduling a pick up in Bloomington, IL for the morning of 6/18 and dropping off on 6/19 in Champaign, IL (approx. 50 miles away). I promptly received a voicemail stating that my reservation for 6/17, the wrong day, was not available in Bloomington and the closest location for pick up was in Champaign, again 50 miles away. I tried to call back and sat on hold for 10 minutes before hanging up. I received a second call 30 minutes later to confirm my reservation for 6/18, the correct day, in Champaign. When I explained I made my reservation for pick up in Bloomington I was told I'd need to call them to fix it. I declined and said I would rather they call and work it out and call me back. I received a third call 10 minutes later letting me know that there were no trailers in the size I needed available for a one way trip to Champaign from Bloomington. When I inquired about other trailers, I was told there were actually no trailers at all available for the trip that fit my vehicle. I elected to cancel my reservation entirely. My complaint is somewhat for the level of service provided, in that the reps clearly weren't paying attention to detail and in that they were not attempting to problem solve my issue but mainly it is in the fact that there is a clear logistical failure taking place if there are zero small/mid size trailers available in a city with 3 Uhaul locations, this is beyond frustrating and unacceptable for a company claiming to be my "moving and storage resource"...not very resourceful at all... read more