Great place to store your stuff and good collection of vehicles to choose from to rent.read more

Worst customer service and management I've come across. This includes my follow ups with corporate…read more They rented away my truck and a back up they told me I could get that was rented out just before I was going to settle for the smaller truck. Trust me, they got a pickup time wrong but my deposit was paid already! I can't believe they cost me this much and could care less on all levels about the incident that left my hanging the day before I needed to move. The run around and uncertainty of reserved rentals should be enough to not waste your time or money trusting this company and especially the management at this location. I hope nobody ever gets left hanging like this again. Use budget. They are very customer service friendly.

David , the manager of this U-haul location, is the nicest and most caring person to have in that…read moreposition. He deserves to have a large raise for all that he is doing there! For all of your hauling and storage needs, go to this U-Haul location on Main Street in Bloomington, Illinois.

This location sucks. I reserved a storage unit a month prior to my move in date . I arrived when…read morethey opened to check in with my movers and was told the unit wasn't available. WTH they send the reminder email but couldn't send anything to let me know my about this. The clerk was rude the only good advice that was provided she recommended Red Dot storage. They had plenty the process took less than 6 minutes easier and cheaper to rent. I wouldn't recommend this U-Haul to anyone.

Great experience with Penske Staff. Check in was quick and people were very nice to work with.read more

Absolute trash, 3 different sources say this location closes at 5 PM, My fiance and I traveled all…read morethe way from Texas to pick up a truck at this location and call at 3:55 to confirm that our truck was still available and that someone would be at the office until 5 PM to assist us with our pick up. The rude woman on the phone informed us she was leaving at 4 and that it would be too bad for us we'd have to come tomorrow at 8 am instead. We reminded her the website States 5 PM and she told us shes leaving at 4 and that's the end of it and rushed to get us off the phone. My fiance and I both work and need to be back to Texas asap and this inconvenience has set us back and could potentially have cost us our jobs because of this horrible woman. I hope that her manager sees this and fires her or this location is removed from the penske name!!! We talked to penske in East Peoria and they've moved our reservation and made it so we were still able to pick up this evening and we are very happy with the overall customer service of the penske company just DO NOT GO TO THIS LOCATION!!!

Adequate for pick up, but I have had better check out experiences. I had to wait 20 minutes (even…read morethough I had an appointment), check out was quick, but I found the truck only had 3/4 of a tank of fuel. Unfortunately, there really aren't other options in the BN area.

Stopped for gas. Attendant was friendly, funny and quick. He even topped off my tank unlike most…read moreother places. It's very convenient being right off the exit or a quick in and out. Not much else in the area.