My daughter and I rented a U-Haul after making a reservation on line, and the rental went well. The General Manager of the facility helped us. We had reserved a 10' truck, but I really wanted a 9' cargo van, but it did not show any on the website. When we got to the lot, they had a cargo van available and asked if we could switch to that, and they were very accommodating. When we got the van, we had to park our car, but there is no parking spot at UHaul where you can leave your car. They recommended parking the car in the grocery store parking lot around the corner, and it was fine. We only had the rental for a few hours and drove a total of 15 miles. The staff was very nice and accommodating and pleasant to deal with. When I read the reviews, I we really concerned as there have been a lot of people who have had a tough experience. I have to say they were great. read more

Awesome service on a busy Sunday from Hilton. He did his very best to give me one on one attention and help us get situated with our vehicle. All across the board nothing but professionalism, accommodating and made our move that much easier. He took the time to walk around the truck with us and point out features that would make our move easier and noted prior damage so we wouldn't be responsible. One of my best experiences at an equipment rental facility. Literally white glove treatment. Thank you again for making this an easy, quick and painless experience! read more

First off, I want to clarify that this negative review is not directed at the owner, Adriana. She is incredibly sweet, hardworking, and professional. I've never had a bad experience with her or Jeff, the manager. However, I feel genuinely sorry that Adriana has to deal with disrespectful and incompetent staff, particularly someone named Tony. Long story short: My staff accidentally left something in a truck that was previously rented. While returning another truck, I politely inquired if the item had been found. I had already provided the details of the earlier rental to the morning shift, so I was following up to get more information. Tony, who was the first person I tried to talk to, claimed no one had informed him of anything and pointed in a direction and said go call Jeff on Monday. I said I'd wait to speak with someone inside since he seemed to have zero clue what was going on, nor did he seem to care. He said "we're all out here there's no one inside." Um yeah man I understand that, that's why I said I'd wait. This is when I realize that this man's got the underdeveloped brain capacity of a 4 year old. As I tried to clarify some details, he responds with, "I just told you." His tone once again caught me off guard, and I kind of do a double take like is this dude really gonna keep talking to me like this...? When I called him out on his tone, told him to take it down a notch and be respectful his response was, "What if that's just how I talk?" My thought: maybe fix it? There's definitely more to it as he was just insanely rude from the second I hopped out the truck, but this man couldn't even last a day at McDonald's with the way he speaks and handles customers. Even other customers around me were telling me he's got a screw loose. I eventually walked inside with the owner Adriana, who I wanted to assist me to begin with. She was too embarrassed to even speak and apologized on his behalf multiple times. And guess what? News flash: she helped me, the way I expected to be helped from the get go. Adriana, I want to apologize to you again for raising my voice and arguing with your staff in front of you and other customers. It's not in my character, but I will not tolerate disrespect, especially from a guy that moves trucks forward and backwards for a living. Tony's behavior is dragging your business down. If someone on my team acted that way in front of me, my business, or my clients, they'd be gone immediately. I hope this matter is addressed appropriately. You and Jeff work too hard to have your efforts undermined by someone like that. read more

U-Haul - Torrance - My guy pushing 60 maybe even 70 and still don't know how to talk to customers.... it's genuinely so sad. I will be praying for you Tony 3 - Self Storage Near Me - Torrance, California

Adriana was amazing, she was very Plesant and helpful and knowledgeable. Over she had great customer service and had an upbeat and positive attitude. I hope she gets some recognition because it was super busy and she kept calm and collect and provided everyone with respect and great service. This was definitely once of my best experience, please thank Adriana for me and making this process easy. read more

We rented a U-Haul cargo van from U-Haul of Old Town Torrance located on Western and Carson in Torrance. The van was for moving furniture and overall it was a pleasant experience. The van was clean, in good condition, and the overall rental process was quick and smooth. The only drawback was the "Safe Move" damage protection insurance apparently required, but the U-Haul manager kindly credited us and took care of it when we reached out. Would recommend this U-Haul and thanks to Jeffrey for taking care of us. Best of luck in the future and we appreciate the customer service. :-) read more

Best price in town for propane. We need the savings wherever we can find them, right? Staff helpful and polite. Extended wait time just to get a receipt. Maybe could use another person on staff. read more

This place is HIGHLY UNORGANIZED and UNRELIABLE. Had a reservation and waited additional time until the next vehicle came in at 2:30pm 1/27/24. We reserved that vehicle. When that vehicle came in they gave our freakin reservation/vehicle to somebody else. What the f The guy that gave it away was David. Why in the world would they give it away knowing there's a reservation in the system? What's the point of making a reservation if they are not followed? We were next in line to receive a vehicle and now we not only lost that spot but we had to drive to another location. We wasted time waiting and gas because they made us drive to another location to get it. 3rd party we called over the phone prior was also overbooked and it turns out the reservation we made didn't come through because they were overbooked. What the heck Do not come to this location. They will give your reservation/vehicle away to the people that came after you. read more

Jeffrey and his crew work hard to get you the equipment you rent and keep that equipment in good shape. From start to finish, they see you through. I suggest booking online and mobile return. Patience is the key, especially on Friday & Saturday, when they get super busy. Even if they don't have what you need, they will make the effort to find it at the nearest location, too. They won't leave you hanging! read more

Been a customer several times over the past 9 years. I've rented vans, returned several trucks and trailers that were one way from out of state, and bought lots of packing supplies like I did today again. They are always helpful and have not ever been grumpy. I would recommend them to a friend or family member. I plan to use them a lot over the next month. And I have made the impulsive mistake of buying some boxes from Lowes and Home Depot. Never again as the products do not compare in price or quality to U-Haul. Plus you actually get an employee to help you at U-Haul. read more

Great management and staff. Works fast, knowledgeable and very friendly. Thanks again Jeff!! read more

U-Haul - Torrance - Location pic - Self Storage Near Me - Torrance, California

The people were lovable and helpful. Had major problems with the computer system. She persisted in getting me what I needed.I was well satisfied with her service! Even took a business card for their other onsite business- auto body repair Did not like trying to negotiate traffic with the unfamiliar truck, being expected to take it from and return it to street parking. I was going to have to back in and park a large truck in traffic. read more

They charged me $50 for gas even though I filled it before returning the truck. So I shouldn't be getting charged anything AT ALL but even if I did return it without adding gas(which I didn't) charging me 7gal of gas on 38 miles doesn't even make sense. Can't believe such a huge company would be scamming people out of their money. Be careful if you rent from this U-haul location! I suggest going to a different location to be safe. read more

U-Haul - Torrance - 38 miles - Self Storage Near Me - Torrance, California

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This place has horrible customer service. I came here to fill a bottle of propane and it's operating hour, I ask the lazy lady in the front office for help with propane. She told me it's closed...? But your open till 7. read more

Damn slow No customer service, there were no customer inside of the store and the old lady at the cashier register was doing somthing with her computer ans kept me on line for 10 minutes. She stepped out, saying I will be right back.. .NOW SHE CAME BACK AND SAID OH..FXXXX I HAVE NO IDEA WHEN HE IS GOONA BE BACK! How do i m kw who the heck is she waiting for? read more

Had to move out of my place during Covid-19 and decided to rent reusable boxes at 1.50/box instead of paying steep prices for cardboard boxes. Covid-19 lives on plastic for 3 days so this also meant that I had to take precautionary measures to Lysol spray the sides/handles and Lysol wipes the insides and flaps. I spent around $30 instead of $100+ I used to pay for cardboard and I didn't have to buy or mess with tape and putting boxes together, super convenient to pack and for my movers. Given that the virus lives on plastic for 3 days, I do think that Uhaul corporate needs to allow its shops to give customers 6 extra days to be on the safe side and reduce the spread of COVID-19. Overall, I appreciated their PHENOMENAL customer and contactless service. When I had to get extra boxes, I drove up and they just placed the boxes in my car with gloves on. Truly appreciated! read more

U-Haul - Torrance - Be sure to Lysol spray the sides and use Lysol wipes to disinfect the insides! Wear gloves. Covid-19 lasts for 3 days on plastic. - Self Storage Near Me - Torrance, California

Don't come at lunchtime, they all take lunch at noon he same time. There are three guys eating in a truck. I don't blame him hem, if I was was eating I wouldn't want to be bothered. Management's fault. Should stagger breaks ten minutes. Then they tell me my tanks expired. Can't refill it. read more

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If I could it zero stars I would. Waited in line for 40 min only to get to front and they tell me they didn't have what I reserved and I'd have to go somewhere else. If you rent from here call and make sure they have the truck or trailer before you get there. read more

Sunday, July 31, 2022 Made a reservation for a 15' truck to pick up at 10:00am. Arrived at the facility 15 minutes early. Saw several trucks on the lot...great! The facility is clean, however, that's when it goes downhill. Entered the building and there was a line of 8 people waiting. No big deal. This would not be an issue for me, except for the fact that there was only 1 person working the checkout counter. After 20 minutes of waiting in line, he only helped one person! Why take reservations if it won't matter and you have to wait for over an hour anyway?! Another employee, Adriana, walked in, talking on the phone. When asked if there was anyone else who could help, she said, "No, because two of us have to be outside and one person inside." As a customer, I attribute this to bad management of employee scheduling, resulting in bad customer service. Finally, around 10:30, the second employee comes in to help with checking people out. 10:48- Finally get to the checkout counter. Devin was helpful, which accounts for the star. One star for cleanliness and one star for Devin's professionalism. Zero stars for management of employee schedules to ensure good customer service. read more

U-Haul - Torrance - Long line; only one employee working the counter. UHaul 21707 S. Western Ave. Torrance, CA 90501 - Self Storage Near Me - Torrance, California

This place is super unorganized. We came right when they opened on a Saturday because we expected it to be busy. Well, it wasn't but there was barely any attendees and we had no idea where to go. All we needed was some propane and while we saw some customers going inside and some in the car we just decided to ask someone. He vaguely said "wait there" and pointed to the propane station. Well, obviously we can see the propane station but how are we supposed to know where to go if there's no one even directing the cars. Well the service was 0 - none but we left with our propane finally after waiting forever. read more

Avoid this hell hole at all costs! All they care about is charging you the most $$$$ they can for the rental. Make the drive to Torrance location on PCH/Hawthorne! Will NEVER RENT FROM THIS LOCATION EVER AGAIN!!!!! read more

STAY AWAY FROM UHAL. It's one of the worst and most unorganized company ever. I've done two reservations. I was planning to move my things 3 weeks before I had to turn in my keys from where I was living in. The night before I got a called from someone who could speak some English. I could not understand what she was saying. She kept trying to sent me to another location that was about 30miles from where I was living. I kept asking if she had anything closer. She kept sending me even further. At this point I gave up and canceled everything. I again reserved another uHaul and the location was changed 3times. I don't understand why bother making a reservation if it means nothing. They don't have anything available. Then why schedule a truck? I called to confirm and double check if they had the truck actually available. They said they sent a email that I never received. After I said I never received it. The email magically appeared. Now I'm calling the Torrance location. The lady who answer the phone just yelled I could not understand what she said. I was put on hold for about 15mins. I just wanna know if they have the uHaul. I don't know how hard that is to figure out. I don't wanna show up, waste time or gas. The lady who answer was yelling not talking. When giving her my number she couldn't comprehend what I was telling her. I kept having to repeat my self. After repeating myself with the number she would say "yeah yeah I got it". If you got it? Then why are you asking me to repeat my self ? Honestly hope I don't have to move again. I'll probably loose my mind. When I arrive to the location to pick up the UHaul i was asked to wait. 3 people working and all they we're discussing was what they we're gonna get for lunch. I got the same rude lady that answer the phone. While assisting me she made racist remark. She was making fun of how a person of Hispanic decent would say French fries if English wasn't their first language or they weren't as fluent. She kept say "yeah, friend fried. That's what I want friend fried." I didn't find this amusing as at all. I look Caucasian, I was born and raised in California. I'm fluent in English and Spanish. I'm still proud of my Mexican roots and I find it disgusting to have that type of attitude. To make fun of someone who is trying their hardest to speak English. When this lady finally decided to help me she barely able operate the computer. Literally using two fingers to type my phone number. I try to be patient because my parents are boomers too but she was just plane rude and unprofessional. She kept yelling at me when I would give her my phone number. I repeated my number about 5-6 times before she was able to type it in correctly. She was able to do her job when two of her coworkers disappeared. I don't know if she has an attention problem or it's just the older mentality. Thank God he has given me patience. This lady was difficult to deal with. Finally when she gave me the keys she just pointed outside to get the truck and gave a paper with Truck number. She told me it was out side next to the building. I said the one with the manatee right? The numbers matched, I just wanna make sure that one is it. She responded with a attitude "I don't know what a manatee is! Go look for the number." Sweet baby Jesus! Lol all I could do is giggle out my frustrations. Finally ready to leave there was a car parked in the middle of the exit and another uHaul covering the way out. I walked back inside and asked if she there was any way some one could move the uHaul and car out of the way. I said it the nicest way possible. I thought to my self maybe she's having a bad day. She was still super rude " Well I guess I'll Move it then!" With an attitude. I guess so Karen because of move it I may get the cops called one me because I don't work here lol We got out of there the fastest we could. I don't think there's enough sage in the world to cleanse all that negative energy out of there. read more

When we went to pick up our rentals they said we alphas scheduled a much later time. We knew that was wrong and they were able to get what we needed there within an hour. Staff was friendly and very professional. read more

Very, very patient staff. I returned the truck from the exit of the facility, they patiently told me it was not the entrance, I need a print out, they were busy but they printed it, return was quick and based of first come, first serve. Great job, keep it up guys! read more

Only giving one star cause I have to. The lady who I had was too busy being on Facebook to properly explain everything to me. My fault though I should have asked questions. I turn the car in assuming they knew how much gas was in it and get told I was going to get charged because I had to bring it back at a certain amount. My gas tank was under what I was supposed to bring it back at but I didn't think to take pics. read more

Made a reservation 24 hours in advance and then waited in line at the office for over an hour just for them to tell me they made a mistake and my truck wasn't available. Biggest waste of time at a crucial moment! GO TO PENSKE instead read more

Reserved a vehicle one way and they didn't have a truck available for me with a reservation! Workers there helped as much as they could!! Horrible service read more

I have had the worst experience with U-Haul. I made a reservation # 28452818 with a pick up date of 9/19/2020 and time 0930 from the Torrance Ca (Western & Carson St). When I arrived the line was wrapped around the store, there was only one cashier and another person who was moving the trucks and filling up propane tanks as people where pulling up. It took a bit over an hour for us to be seen. Ridiculous that the employees need to work under pressure and cannot get more help. On moving day many people are on a time schedule and these type of delays are a huge inconvenience. At approximately 10:45am we were in the U-Haul truck and had to now head over to the Long Beach Ca (Walnut & PCH) to pick up the motorcycle trailer since the Torrance location did not have the trailer. We arrived at the Long Beach location at 11:05 where we saw the cashier immediately we then proceeded to the truck where the outside assistant assisted in hooking up the trailer to the truck. This gentleman was very unprofessional and cussed out a gentleman in the car pulling out of the lot because this person could have went the other way, I was shocked to hear the words coming out of his mouth I have never been around and an person while working speak the way he did. With the previous experience I had I did not want to rent from U-Haul again but I had to because we could not fit everything in one truck and had to haul another motorcycle. So I went ahead and made a second reservation # 80248133 with a pick up date of 9/27/2020 pick up location (Lynwood Ca). The day before the pick up 9/26/2020 I received a call from U-Haul informing me that they do have the truck available but not the motorcycle trailer within a 100 miles. I explained to the agent on the phone that I need the truck to attach the motorcycle trailer too so I would need to reschedule. This was a big inconvenience for my husband since he did take the day off of work to get this move done. I proceed with the rescheduling with a pick up date of 9/29/2020 pick up location (Lynwood Ca). I received a call once again the day before informing me that the Truck & Trailer are not available. At this point this was expected. U-Haul put us in a bad position with only one more day to move and we have no truck or trailer. THANKS U-Haul! NEVER will I use U-Haul again this company is so organized. read more

Worst customer service EVER. Cam (something asking those lines), needs to learn some manners and how to treat guests. Rueben did his best to clean it up, but this dude Cam is total trash. read more

This place constantly has idiotic customers who keep parking their car at the equipment return spot. The staff there is also lazy AF.

Propane refill added it to the top better than going to an exchange place. Last time only received half tank from exchange. Bought a gauge/scale to find out. Ruben, asst mgr, was quick, polite, and informative. BTW: shop was orderly and clean. read more

By way of default, I was "sent" to this location by U-Haul. I received several different emails and calls regarding which location I was to pick up the truck from. The initial location was closer to my home and storage. Then I was told that a customer would not return the truck I needed so I was given a second location. An email stated a third location. Then I went online and requested a closer location again that showed a truck was available. Then I was sent back to this one. In all, I didn't like the professionalism of U-Haul in general. I felt the back and forth and sending me to farther locations was a poor business tactic to get more money from mileage. Moreover, the truck was nasty when I picked it up. No one gave me a walk through to check for damages, equipment, or anything. No one showed me how to drive or operate any parts of it. I was literally handed paperwork and sent on my way. After I drove off and made it to my storage unit, I realized the appliance dolly I paid extra for, was not even loaded into the back of the truck. Fortunately, I called right away and the young lady told me the dolly was still sitting in the same spot where she pulled it out to be loaded. Really??!! Thanks to U-Haul, much of my furniture was filthy after the move. The back of the entire truck was just as dusty and dirty as the inside. I felt very uncomfortable touching any parts of it, including the keys. To make matters worse, I drove my car to the U-Haul facility and was by myself. There was no parking on the premises for me to leave my car. When asked, I was told to park on the street (full), down the street at Ralph's or across the street in the shopping complex lot. WTF??!! Thank goodness I received an email asking for a review. I eventually received a partial credit for all the inconvenience and mishap. That was the best part about using U-Haul services! read more

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Just got home a little while ago, and had to write a review of this place. I was in need of some packing tape as I already had some U-Haul boxes I had purchased. I have been so busy with the move and work. It was a few minutes to 7 and I just wanted some tape. After pulling in and walking towards the door I saw the guy lock the door turning his head as to not look at me. I just shook my head and walked away. I wonder if the owner knows how they treat customers at this location, SHAME ON YOU !!!!!!!! Bad customer service and I will never go to your location again. I wish there was a way to give zero stars. read more

Rented Sunday. Guy in front desk is RUDE! And DRUNK! he smells 100% alcohol! Oh well we have no choice though... I've seen these reviews over and over again. And these idiots are still there. read more

James at the front counter is the man. He provided great customer service and was extremely helpful. Thank you James for helping out. read more

My four star rating is primarily based on employee Israel. He was accommodating, respectful, willing to go the extra mile in addition to showing a pleasant disposition. My opinion is based on several visits to this store, mostly interacting with Israel. read more

When i got to the location, I was looking for a roll of platic wrap to put around my furniture and when i asked the worker where to find some within the store..he said they didnt carry any.. after browsing the store a little longer.. i found some. They brought the truck around and everything worked fine. I got home and started reviewing my paperwork. Turns out the guy gave me some other customers paperwork. I had their name, address, phone number, and email.. made me wonder if someone was driving around with my paperwork.. with access to my info - i dont mind lazy or rude service.. but not protecting info that customers trust you with is concerning. When i returned the truck and brought this up to their attention.. things got a little messier. No apology was given.. almost seemed like this kind of thing happened all the time. They were trying to figure out what happen and of course the guy who did my transaction was gone. They almost charged me wrong amount for mileage because the guy went to go check the odometer of the truck the guy BEFORE me had just returned. They finally told me my price and got me out the door but im still a little uneasy.. i feel i have to keep an eye on my bank history to make sure i wasnt overcharged. Im just thinking about the mess thats going to be if i have to go back. Like i said.. the equipment worked fine.. but the service is a questionable. Would i go back? Id try hard not to. read more

Had to rent a van to move a long dresser. Just showed up on a Saturday morning with no reservation. Guy at the counter said there was only 1 available but that it was already reserved. Fair enough. It's good to know they actually honor reservations. We were told to come back at 5pm, when there was a van scheduled to be returned by then. We came back at 5pm, filled out the paperwork and got the van. Since the place closed at 7pm, we were told we would only be charged for 2 hours, and that we could return the van at any point during the evening. We just had to drop the keys in a return box by the door. This gave us all the time we needed to transport the dresser. We ended up dropping the van back around 11pm. Pretty seamless experience here. read more

U-Haul - Torrance - view from street - Self Storage Near Me - Torrance, California

1. Easy van rental 2. Fair pricing 3. All charges upfront 4. Good customer service 5. Easy pick up and drop off 6. Utility vehicles are clean and functional 7. On line RSVP option available I did not have an on line reservation, when I arrived they had no trucks. The customer service rep told me they'd have trucks around 5pm and that means I can keep the truck all night for the same price of 4 hours. We came back and were helped promptly. read more

We just rented a pickup truck from U-Haul this past weekend to move some couches back and forth through the city. And they did not disappoint. Reservations over the phone were a breeze. Pick up and drop off were a breeze. The cost was $20+gas refill and milage. Total for us was under $40. If you need a pick-up for a few hours or so, U-Haul tops renting Lowe's or Home Depots trucks. This location isn't that busy and have a small staff, but they were friendly and got us through fast enough. read more

Had to rent a car dolly, really bad service.was quote it $44.00 and ended up paying $57.22. was asked for my credit card and they didn't have it on file, make me question why they ask for it in the first place. read more