The pick up went seamlessly--the Mgr Christian Garcia got us in and out rather quickly. (We…read morereserved online and picked up Thursday morn @730a)--so needless to say it wasn't a hassle except trying to pull out of the parking lot into Speedway morning rush traffic--not Uhauls fault --it's life lol. Truck was on full tank of gas(yay!!), good ride, easy load/unload (15ft truck btw) I love the on ramp--makes moving a 2bedroom apt to a house easy! Now here is where the 3 stars come in--the drop off. Mind you, we dropped off at 4pm-ish (before our 530p end time) and there were 3 employees working at their respective counter, tell me why we waited for at least half an hour if not LONGER just to initiate the drop off--ok, sure they had a computer problem with 1 employee (1:1 employee:customer ratio) so what does that have to do with the other 2 employees? Shit if I know, all I do know is that they didn't seem interested in getting the rest of us customers in/out--ok 30-45mins later we get acknowledged--did the preliminary drop off procedure, I asked for a receipt(cuz I don't trust nobody ‍)--the dude (I shall call him Inside dude) said he will meet us out side, 10mins LATER another employee takes care of uS and says to ask Inside dude inside for the receipt....walk inside, Inside dude looks met straight in the eye (he knows we need a gd receipt) and keeps helping his customer ...y'all --all we needed was a receipt (look up customer, select print, hand receipt to paid customer)but neeeeerp...10ish mins later as we continue to wait in line, I ask out-loud to Inside Dude-"can we just get a receipt or are you going to make us keep waiting in line??" His response "yea I'm getting it now" booooooy why didn't you say that when we made eye contact and why did it take for me to say something in front of all these friggin people??? So, we got our receipt and went on our Mary way. Oh, btw-the other man from the initial walk in to drop off ( remember there were three-idk where he was)...oh, let me rewind to the 30min wait before we did the drop off part--Inside dude even had to the nerve to ask the boy behind us if he was dropping off(boy said no), and then he asked the guy behind him, he confirmed a needed UBox & UBox man got helped. But us? Waiting in line FIRST to drop off a truck, were not acknowledged ....ridiculous. So, my opinion ? Go in the morn and work with Christian and he will take care of you--the rest? Inside man? Nah u are about to want to pull your hair out. After a long--LONG day of moving up/down stairs. Cmon U-Haul afternoon/evening crew--you've got to do better.

When I was returning the van, I didn't ask any questions about my deposit. However, when I came…read moreback later and asked for my deposit to be returned, they made the process very difficult for me and kept giving me a hard time instead of returning my money. The service was poor, and they were not respectful or professional toward me. I believe I was treated this way because I had paid the deposit in cash, and they made the process unnecessarily difficult for me.

Our foam rig has been at this shop for several days now almost a week, to just get fluids switched…read moreout. They removed the fluids without having any in at the shop and had to order some, we waited days and called back and they said they couldn't return the truck because they had already drained the fluids. This truck is one of our main trucks with all of our equipment and would of been nice to know they weren't able to provide the service knowing they ordered fluids on 2/9/2023 and didn't have them yet but still took in our foam rig in. We could of waited till they got the fluids in stock to provide us this service. As a owner, I would of wished we would of had better communication so I wouldn't be losing work and having our employee wait on a Friday when he got off early and sit around and wait till we receive a phone call to pick up our rig if its even done today as they said.

I own a local Moving & Delivery company and when I bought a used Isuzu delivery truck 5 years ago…read moreit all changed for the better. First of all the truck has the lowest operating cost I have ever experienced and just hasn't let us down. The few repairs I have done have been surprisingly low, actually the service department has come in under their bid price on each repair and maitenence job they have done for me. I just called Monday late afternoon as the front brakes starting grinding. I needed it asap as down time can cost you more than the repairs sometimes. Sharron had me a price and an early Tuesday morning appointment within an hour. The great thing with Vanguard is when you drop it off they get right to it. A couple hours after drop off I got a call from Ed telling me exactly what was needed and that it would be ready for pick up later that same day. This was a $635 bid, another shop bid was $865... my bill when I picked my truck up that afternoon the bill was $513. This is not your typical dealer experience but every time it is how I am treated at Vanguard. The parts dept is the same, Bobby has been my go to guy and he knows everything about these trucks.... he may deny it but everytime I have had a part going, a mystery issue, wanted to be sure of tranny fluid type or needed a part brought in asap, it happens without any issues and I have answers. It is time for a larger truck to be added to the fleet and I am only shopping a used Isuzu because of the truck but also because of the Vanguard dealership's excellent business ethic. Chris F. CDS Moving & Delivery

Showed up at 9 for my scheduled appointment and they told me I needed to wait because the guys…read morewasn't there yet. After 30 minutes I go up to the counter to ask how much longer it's going to be and she tells me he isn't coming. After I've been waiting for 30 minutes already. She didn't even have the decency to come tell me that.

First I order u boxes. They never show. Uhaul says they tried calling me but they tried calling…read moreme on an old number. Uboxes require you fill out a pre delivery form that ask if there is a safe place to drop boxes and etc. I provided my correct number and never logged into my old account to reserve. So I know they never looked aty number. Then I had to get a truck or I would be late getting to my new job. I recently got a 10 foot truck from Tucson to where I am. When I go to turn the truck in they call the Tucson office and put me on the phone with the Tucson guy, Francisco C. Telling me that they accidently refunded me the 1900 for the truck. I told him I wasn't paying him because I haven't gotten the 1900. He said I had to pay. I told him he can either take me to court or wait for me to get the refund. He then charges my account anyway after I get off the phone with him. I have a friend. Who works for uhaul and multiple uhaul employees have told me for long trips they give you the worst truck possible so if it breaks down it gets fixed faster. Moral of the story is no one should ever trust uhaul or their employees. They are a terrible company with terrible employees that get away with BS because they have the cheapest, low sitting, with ramp trucks. They know it so they will continue to screw people over. Now I am a homeless veteran, with a family of 5, and a banking account with -400 because uhaul has charged me a total of 3300 for one truck that wasnt even worth a quarter of that because it was a POS falling apart

I went in there today to take care of a past due bill and Patrick was absolutely unprofessional and…read morequestioned me like I was a criminal.I was repeatedly badgered and questioned on what I needed the truck for.He was trying to draw a lie outta me like I just got pulled over.I paid my bill as he kept grilling me.I own Grantimove and have done thousands of dollars in business with them in the past.Just not recently. He raised the price of the truck to discourage me from renting and the lady said it's because their trucks keep getting stolen.I later talked to to other small companies who also had a problem with him. I paid the bill that I didn't know I owed.He had a problem with me as soon as I walked in.We have been in business for over 20 years and have never been treated bad there before.

Do not come here if you are on a schedule. Been waiting now over 45 minutes. I walked into an…read moreoffice with 4 people in front of me and only one person working. There were several other "dress shirt" employees coming in but none of them seemed to care about the line of people waiting. I was only there for a drop-off but needed to get the receipt that I filled it up. Did you know that they charge you $8 a gallon if the truck isn't brought back full?

I had a wonderful experience renting a 15' truck from this location! It was a very straightforward…read moreprocess and the owner explained everything that was required very clearly. Definitely would recommend!

My girlfriend and I have rented trucks four times from the Camino Casa Verde U-haul location. The…read morenumber one reason we continue to rent from them is customer service. The individuals who work there are extremely friendly and accommodating. There isn't anything that seems to be a bid deal to them. Every time my girlfriend and I think we may have a problem with something regarding the truck rental (reservation, pick-up, return, and or equipment) the answer is always, "No problem. Not a big deal. We'll take care of it." As I said, the people there, at least the ones we have dealt with, are very easy-going. Here are some other things that we have noticed from our experiences with the Camino Casa Verde U-haul location: 1. They seem to have plenty of equipment to rent if you need it, particularly a nice assortment of boxes. 2. They always have a nice selection of trucks and trailers when we are on-site. 3. You can pick up keys for your rental on a Friday afternoon and then pick up your rental on Saturday morning. They will park your rental out front of their facility for your convenience. Actually, they probably do that any day of the week. 4. Their projections on what trucks will be available at their facility for a potential rental at some point in the future have been accurate in our experience. I say this because if you have dealt with U-haul via their website, then you probably know that your reservation, particularly where you will pick-up your rental, seems to change each day as well as the availability of the equipment that you wish to rent. It can cause stress. In these instances, we simply called the Camino Casa Verde location and asked that our reservation be placed with them, contingent of course, upon the availability of the truck we wanted to rent. We have never been told that they wouldn't have what we need. 5. If you happen to return your rental when the facility is not open, then you will find that there is limited room to park the vehicle out in front of their facility. If you happen to return it during a busy weekend, then I can definitely anticipate that there wouldn't be a place to leave the rental. Having said that, we haven't had that happen to us. If it did happen to us, then I feel confident that we could simply take cellphone pictures of the crowded lot, email Camino Casa Verde via the U-haul app about our situation, and then return the rental the following morning. In that scenario, I would expect them tell us, "It's not an issue. Don't worry about it. You won't incur any additional charges." Of course, I don't know this for a fact; but based on my experience there, I would be shocked if they handled it differently.

This company dissed our rental of a convertible mustang( LA gets all the muscle cars) despite an…read moreemail 5 days prior that all was good, and we paid for it in December! So we show up, get given a jeep, same price, ok we will cave, then the key fob battery dies and gets sketchier day by day, so we call and get diverted to roadside, who sends a flatbed tow truck, instead of sending a car with $1.75 worth of batteries, and we lose the car for our last day of our 20th FING WEDDING ANNIVERSARY! Hats off Budget, way to waste our time, our money, ( charging us $95.00 for the $1.75 battery! Nice mark up guys!) While we tell you of a problem for this jeep, that will screw others down the line. And wasting your money, a tow truck over a car with a battery in it? How in hell do you stay in business? Get bent.

Service from Maurice Brown was exceptionally professional! Thank you for your help with my…read morereservation today! Highly recommend this location! Easy experience picking up and dropping off at the Tucson airport and even at early morning hours! Thankful for great value in service requested and excited to rent again!