Excellent experience from a repeat customer, bought an F-150 from here in June 2021, got a solid deal & the small issues with the truck were resolved as soon as I brought it to their attention. Just traded the F-150 in on a Pathfinder July 2022, got a solid price for my trade & drove away a happy customer. Had a problem a few days later & Richard (the owner) took care of me immediately, his mechanic diagnosed the issue & he sent me straight to the Nissan dealership for service (recall related) - I also got a much better interest rate too, so it was win win & I'd recommend them to anyone needing a car. read more

I had all intentions in giving a good rating. Until it started becoming a head ache. Monte, lied. "15 day warranty" blah blah blah... from 10/21 to 11/1 is not past that cut off but okay. He also took a photo of my card WITHOUT MY PERMISSION. I had to immediately request a new card because what type of business does that AND sends it via text to someone else?! Thankfully I work for the bank I bank with so if he tries any fraud it's already alerted. I also believe these people forged my signature as they were all over the place so I kindly gave them time to gather their ducks in a row (I shouldn't have but I'm a kinder person than they portray to be). This place is already last resort for most people & they careless to get clients into a worse situation. Never again & I hope this helps someone else out to realize not having a vehicle OR going somewhere else will is a thousand times better. Bottom line, your feet will work better than the vehicles these liars offer. & Just to give an idea of the treatment you're in for... read more

U Park We Sell It - Car Dealers Near Me - Mesa, Arizona

After stopping by a couple of places and being blown away by ridiculous prices and awful sales people, my daughter and I came here. Right off the bat, Monte was cool and let us take our time looking around no pressure. We test drove a nice Juke that was reasonably priced. Monte had told me the alignment was off, which turned out to be a suspension bushing. We did the deal and they promptly took the car to the shop to have it fixed. We picked it up to friendly faces and a farewell the next day. Thanks guys. (PS to the haters, pay your bills, don't be d*cks and you won't get spanked, lol). read more

U Park We Sell It - 2013 Juke (the Bug). - Car Dealers Near Me - Mesa, Arizona

STAY AWAY FROM THIS RIPOFF JOINT. I am a First Responder and this dealership repossessed my truck while I was out of town making funeral plans for my mom. Mr. Drummond was contacted on the day of my payment, which was the day my mom passed away, and acted like a belligerent little kid because I advised him that my payment would be late as a result of having to go out of town on an emergency. This was done only because a few days before the repossession I found out that the Vehicle History Report on the vehicle was either fraudulent or tampered with, and showed an accident with major damage on the day that I purchased it. It also showed a salvage title on that day, which I was never informed of and never signed any disclosure. My vehicle was repossessed after the payment was only 3 days late. He has refused to take any of my phone calls, and failed to send out a Notice prior to Final Disposition which is required by Arizona State Law. He also refused to return any personal property that was still in the vehicle when he repossessed the vehicle. If you finance thru this Ripoff, expect that your vehicle will be repossessed as soon as the payment is more than a day or 2 overdue, and that he will only finance over a short period of time, so the payment will be 600-800 per month. This is a heck of a way to treat a first responder. I am considering making picket signs and standing on the sidewalk in front of the dealership to let the public know what this guy does and how fraudulent he actually is. BBB Rating is an F with several complaints over the last year which he refuses to acknowledge. Stay away unless you want to be ripped off, sold a totaled vehicle, have any repairs that he promises to fix refused. The vehicle I purchased had major front end damage, and tires that were over 7 years old and unsafe to operate on the highway. read more

completely unprofessional and violent ! Patti mills tried to hit me she sweared every profanity she could think of- She also lied and when I provided her proof of her lie they repo my car that night and it was a Friday I was able to get it out and they did this 3x to me each time I paid whatever amount they gave me $700, $1100 and was able to get my car but the last time they want the reminder balance like( $8k ) of the car in full and she sent me the fine print in the contract that said they could do this ! Beware if your insurance isn't to there liking they can repo your car ! Steve know longer worked there but he was unprofessional and creepy- all of this didn't matter to me at the time I had no license needed a car and they gave me one! They are shady and aggressive be cautious they also follow you even after they have repo the car - I have videos that are to long to post but I have them ! Proving everything I said. I would t even give it the 1star. read more

U Park We Sell It - The car was illegally repossessed by damaging my window- - Car Dealers Near Me - Mesa, Arizona

My Boyfriends experience: On February 27th I went to Upark We sell and purchased a 2011 Jaguar FX. I had put $4,500 down and was advised that the car was in great driving condition. They insist that I prepare the financing with them prior to me test driving the car. Since I am not very familiar with the car buying process, I agreed. While we were filing out the paperwork, they stated that they were going to take the car to the back to get it drive ready for me. This process took up to 5 hours to complete and by the time I got the car the shop was at a closing point. When I took the car home the doors would not lock and the check engine light with the tire pressure light came on. On February 28th, I took car right back to the dealership. I did not get the car back until March 2nd. On the 3rd when I got out of work my car was completely unlocked again and all the warning lights on the dashboard were still on. On March 6th, I dropped of the car at a Jaguar dealership in Phoenix and got a report on everything that was wrong. On March 7th they performed a diagnostic report on the vehicle and, per the report there was over $20,000 worth of repairs that need to be done. According to Kelly Blue Book the value of this vehicle is only worth about $7000 so the repairs are not worth making. On March 8th after retrieving the car from the Jaguar, I returned the car immediately. I asked for my down payment to be returned and they refused to return the money to me. The salesman stated that the receipt said no refunds me and my girlfriend were at the dealership and when I asked for a receipt for my down payment, the receipt was fully filled out including my signature. It wasn't represented to me to review fully and was added to my paperwork. I provided the report from the Jaguar Dealership, and they stated that they didn't care. This dealership is knowingly selling bad cars to get some money from the customers and then repo them even though they know that vehicles are in very bad condition. read more

Great experience took my son to buy a car first time for him and left happy Richard Drummond great customer service all around very good Thank you too Lisa. read more

I went there today to find a good used car. In which I did. The main man who help me was Richard. He is a very nice and helpful. He let me look at the cars and test drive one I eventually got. He was the answers to my questions and didn't let me get confused. If you need a used car to buy would recommend here. read more

MONTE IS A SNAKE! Whatever you do, do not buy a car from Monte he's a liar and very shady! I got my car repossessed for not making a payment which is totally understandable, but I talked to them and said I will pay before the end of them month, and they said that's fine. The part that I don't like is that they took it a few days after saying this, then Monte told me I have 10 days to pay for the car so I said ok, 3 days later I pull in to pay to get my car back, come to my surprise my car has been out for a test drive when I went to see if my property was in my car, half of it was missing the other half was still in the car, personal information I had was still in the vehicle and Monte had my personal items in his desk and missing over $100 worth of stuff that I still didn't get back. MONTE TRIED TO SELL MY CAR BEFORE I COULD GET IT BACK WHEN HE SAID I HAVE 10 DAYS! Monte is a SANKE! read more

Recently I bought a car really quick and in really great condition no problems with the car . They helped me out to ge the car I really wanted and the workers are really nice and they wait tell you make a decision I took like almost 30 mins to decide which car I wanted I would recommended to my friends and family and I heard that they buy cars too I would come back later in the future if I need another car or to sell them mine thank you for everything read more

These guys say "you park we sell". What they mean is we"ll buy your car from you at a steal of a deal and then sell it for 20% more than its worth and make a fortune.. bad and shady dealings if you ask me... read more

Unethical - Richard came to pick up a car we had worked on, paid his bill and then cancelled the check the next day. After making contact, it appears he has no intent to pay his outstanding invoice. read more

Had a great experience! Richard and Martine are amazing. First time solo car buyer and the process was painless! Martine stuck it out with me even when I changed my mind 16 times. My battery died in my car and Richard replaced it and took care of it immediately. EVERYONE in this office is helpful and amazing. I couldn't have picked a better place, I'm 1000% satisfied. read more

These people are thieves if you want too spend all your money fixing up the car you purchase from them this is your spot! They know very well they sell lemons and unsafe cars at the end of the day Richard and Lisa and their finance guy Steve are scammers stay away. read more

Talk about being personal over professionalism. You speak to one person and get the angry person next due to miscommunication after speaking to three people prior. I don't get it. I was double charged on my card almost $500 , then had to report my card stolen cause the car dealership had no idea who charged my card, come to find out it was the insurance company they referred me to. I was charged an incorrect amount first , then the attempt to charge the correct amount. Then I'm getting yelled at by their "accountant " cause I now don't have my deposit to give them , and oh I'm two days late on my payment . This isn't the only issue I have had so far and it's only been a month ‍. * FYI I just purchased another car from a real dealership , and from my understanding, this place is not running their business correctly. What does ARBITRATION mean? LIVID: I just went to go pick up my belongings and they had my stuff in a trash bag after they said they were not going to go through my car!! My personal information was thrown into a bag like nothing . They went though my Tiffany box , had my debit card thrown along with my social security card just crushed into this mess . I'm missing a few small things . I knew they were shady but did not think they would stoop this low. *this is not the half- I have items missing from the vehicle "turn around when you see this place" All of this has been a nightmare, need a legit place. Go to Rocky's right around the corner . They'll help you in any situation. read more

They say they sell for you. I emailed them inquiring to have our car listed with them, and no response. So I emailed again just in case they missed it, but still no response. I emailed April 30th, over 2.5 weeks later and still nothing. If you can't do it, a simple email response saying no you can't would be nice, any communication. read more

Do not buy from these guys they literally kept changing the amount that I owe for my monthly bill every single time I talked them on the phone and then all the sudden then say oh your ex amount of months behind on your car payment and if you don't pay it by today we're repoing the car when I tried to tell them that I would take care of the payment when I got paid they said that doesn't work The owner dismissed me cuz he it was his day off and hung up on me and they keep hanging up on me now when I try talking to them worst company I've ever dealt with in my life read more

I just purchased a car with Richard (2006 Jeep commander) a was very pleased with his customer service, he help me and my husband get approval for a loan, He was so helpful enough to wait for us after hours after his dealer was closed since we were coming from peoria, he made it happen, am very pleased with everything, thank you Richard read more

I dont give them any ratings this company will sell u a car and try and over charge u if u are buying A car pay in cash do not give them ur credit or debit card number they will charge twice for the same transaction. I highly recommend if ur a single African American woman... They sold a Car to a middle aged woman they charged her 1000 when she was only supposed to pay 500 they did the transaction a day apart then she had the car for 3 weeks they came to her job and took the car without any warning and to make it worst she paid her var note 3 days prior to them taking the car back.. They made up an excuse about her license being suspended which is a lie because our job requires us to drive all day and the do audits and check our license weekly.. This is a mess they got over 1500$ from this lady..... BAD BUSINESS read more

I have had an awesome experience with this place.They're vehicles are in excellent condition, we love our Dodge Durango weve had it almost a year n it still runs great. Richard n Veronica helped us so much i cant say Thank you enough. I would recommend this place to everyone. It feels good to know that even when life is hard there's still people willing to help out. They went out of their way for us which we so greatly appreciate. So make it a must to head over n check them out. read more

I purchased a car here (Pontiac Solstice) and the service I received from folks there (Richard especially) made it easy and fun. The car was professionally detailed and 100% ready to go when I picked it up. Richard really cares about the customer and making sure the vehicle is running good and has no issues!! You really can't ask for anything better when buying a used car so U Park, We Sell AZ is the only place to go. You won't stress over whether or not the car is as it should be when delivered, Richard and crew makes sure of it. read more

Excellent experience. Great customer service. Worked with me to get me financed on the vehicle I chose off of the lot. Will definitely go back for my next car purchase !! Highly recommended! read more

I went in and they had a huge selection of affordable cars. They kept all their cars clean and in good shape. It was simple all together. Everyone there helped me get a new car. I traded in my VW beetle and got a new Malibu! Veronica was able to communicate fluently with mom in Spanish. Rick got me a head-start n paper work. And the other lady was able to get a $300 off voucher since we had a west lake loan before. It was easy and fast. I walked out with a new car! read more

All i have to say is dont finance here!! They sold me a broken car refused to fix it ( stopped working same day i bought it) and will not give me my money back. Worst customer service ever expecially from Richard. read more

Absolutely amazing! They really worked with getting me the best deal for my budget and situation. The caring staff made me feel comfortable and made sure I walked out the door with everything I needed to feel comfortable and felt like I got the deal of a lifetime. The car was very clean and polished and triple checked over to make sure everything was in tip top shape! Definitely a place to check out when looking for a new car! read more

I have been getting cars from Richard for about 5 years now. only cause I've been blessed to make more money each year and upgrade. Richard goes above and beyond for you. I've been in a couple ruts ( as we all have) he's got me into very nice vehicle's and has worked with me until I was back on the road. His cars are beautiful and rarely need any maintenance for being used vehicles. Not only has Richard been a pleasure to business with, his staff is also phenomenal and has always took care of me as well. I've done business with a lot of other car dealers and all they want is your money and send you on your marry way. Not here! and that's why ill for ever get my cars from U PARK WE SELL IT! Thank you to Richard and his team. read more