Luz was wonderful for helping me with my hair. It had been damaged from the bleach and was breaking off. She helped repair it and sadly had to cut my hair off because of the breakage. With a couple interruptions of some people she still managed to help repair my hair and not have it look orange. Thanks for helping a desperate gal out Luz. read more

The customer service here is so off and so clueless on how they are. Diverse customers, their selections are not for you. Yesterday I walked into the store to see if they carry any Korean Skincare products (a really big trend right now) and I asked one of the (caucasian) cosmetic clerks about it and she was completely dumbfounded and dismissed the idea that it even exists in the US. "I've been in skincare for 22 years and never heard of it" and demanded to know exactly what brand and product. I tried explaining to her that it's a category of skin care trend that Target, Sephora, and even Urban Outfitters carries a k-beauty section. Another (caucasian) clerk came by and said "Oh, it doesn't exist in the US because FDA likely has too strong regulations to let that come in" which is totally false because FDA does not regulate skin care and what the hell, Korean products are full of shit and inferior to American products? (Korean skincare is said to be 10-15 years ahead of US products). Eventually, they called another clerk to come by (who was thankfully a minority) and she knew exactly what I was talking about and schooled the two idiot clerks. She even said Ulta is really behind the ball on carrying these products and competitor stores had them since last year. So much for that clerk's "22 years of skincare experience"! read more

I've been dreading finding new make up, because I always have my kids in tow, and it seemed like a daunting task. As soon as I walked through the door, I was greeted by the sweetest (blonde with white plugs) gentleman, eager to help. I probably hand SOS written in bold across my forehead. I was holding my chunky 18 month old daughter and purse, with a slow moving 8 year old in tow, and he made sure I was happy with the color matches, got all the product I wanted/needed, and was honestly just a joy. I'm always afraid to seem like an inconvenience in these types of stores, and he made me feel so comfortable. I can't thank you enough! read more

Consistently the worst service of any store I go into. Snotty, preoccupied and dismissive employees- all of whom are hard to find. Usually when I go into Ulta, I have to hunt for someone-anyone- to help me (find products, pay etc). Yesterday was worse than usual; only 3 employees in a packed pre-holiday store. I asked the one that I finally found (after I waited in a line to talk to her) if the store carried the makeup I like in my shade. She replied (without eye contact), "I don't know". "Well, would you please help me find out if you carry it?" "If you don't see it, we don't have it. I have things I need to do." "Um, ok. Would one of them be helping customers?" (Like myself) Needless to say, I did not make a purchase and will not return. read more

Horrible customer service. I asked for assistance with finding a particular foundation color from a sales rep. She pointed and said to look at a messy display and see if I found it... Then told me I could ask someone else because she doesn't work there? She had a name tag and was assisting other customers so I found that to be strange. She then walked off and moments later I encountered her politely assisting a different customer with tanning lotions. I've never experienced this low level of service at Ulta. I usually walk out spending three times what I planned because the sales repa are so helpful but this women was cold, disengaged, and seemed to either be lazy or have no real knowledge of what products were out there. read more

I have been looking high and low for an amazing stylist. Every time I go to get a haircut I'm disappointed. I feel like I spend all of this money and feel like it was a waste and unhappy. Until I met Casey. Sure is truly incredible! She cares about what you are trying to achieve and helping you in the process. She took the time to teach me how to style my hair and become more confident in myself. She is so much more than a hair stylist. So excited to find someone who I trust and was worth every penny and more! Thank you! read more

Terrible customer service. Won't honor prices that are marked on sale but sale has expired.

I don't usually shop at this location. If I'm going to Ulta, I am almost always at the location at Cedar Hills. But I made an online order and had to return a few things and my friend was heading in this direction anyways so I was like, why not? Big mistake. First of all, there was a HUGE line for the cash register, and only 1 person was ringing. What is up with that?? Well anyways, the girl who was ringing was taking a long time with the transaction so 2 other people ended up hopping on to the registers after a while. I patiently waited my turn and when it was finally my turn, an older woman was ringing me up. I told her I needed to make a return and it was fine up to this point. But then, she had no idea what she was doing and I was just awkwardly standing there as she tried to figure out this return. I had bought several lip products, two formulas, just various shades. I tried one of each formula but didn't like how they felt. I also bought 2 drugstore eye palettes that I was going to give as gifts but decided against it so they were unused and I was returning those as well. She had to keep asking another cashier for help with the return. When she finally figured it out, she couldn't find the name of the product anywhere and I had to help her out to find it. Then she asked me if any of it was used. I told her that two of the products were used but the rest were not. She then sighs and tells me in a really snooty voice, "you know, if you use a product, we have to throw it away. That's why we have testers. Next time, you should come into the store and test it out before buying." I was kind of... miffed. Because that was total bull. For most drugstore brands, there are NEVER any testers. Half the time, I find products that are for sale, opened up and used. If they had testers for the products that I was returning, I would have tested them out in the first place, rather than creating a headache for everybody by returning things I won't use! And she kept messing up by scanning the wrong item and then clicking her teeth like it was somehow MY fault that she was scanning the same item twice. When she finally finished scanning everything, she looked at the item that I was going to buy as well and then tried to get someone else to ring me up... for a single item. Then the other cashier tells her than she can scan the item I'm purchasing, rather than having it be a separate transaction from my return. She sighs and does exactly that and then we are finally done. She tells me the return will show up on my card soon. For me, this was really stressful and I disliked how the cashier was rude and kept belittling me. Look, I shop for makeup a lot and I buy multiple shades of the same item if I think I'm going to like it. But it didn't work out and I only used one of the 7 shades I had purchased. The others were completely new. This store didn't have testers for the items that I had purchased so they really had to right to tell me that they have testers and I should come into a store, where I was not treated very well, and try those products out beforehand. If there had been testers, I would have used them. So the customer service paired with the employee who had no idea what she was doing, I have to say I'm majorly disappointed. If I'm shopping at Ulta, I'm definitely going to head to the one at Cedar Hills. The people are friendlier and much more knowledgeable there. read more

Well that was a baffling experience. Went here with my wife and was completely lost. Other reviewers said the staff was hard to find or lacking customer service skill.... I would say I disagree. From the moment I walked in someone asked us if we needed help and throughout our time their the employees were near by to help. He store was super confusing as it is a needle in haystack to find certain things. My wife bought a fair amount of makeup products and it took a good amount of time to track each thing down. read more

LOVE this Ulta location! Everyone is so nice and friendly and I've always had such great customer service. I love how I never feel pressured to buy anything like you do when you go to a department store but you get very informative answers when asking a question. Their return policy is also great. I get regular facials with Leilani in the salon. She is the absolute BEST! I have gotten facials in the past, but would always be disappointed with the service that I got feeling that it should have been "more" but when she is done with you, you walk out feeling like you have a completely new face! Just amazing! I have a lot of pores and blackheads and she will sqeeze out every last bit that I will let her.. I know a lot of people don't care for this because it's so painful, but for me it is well worth the pain. read more

Was at store looking for a specific tone of liquid make-up. Leslie, Katie & Judy were fabulous!!!!!..and so was cashier Katherine!!!!!! I will return!!I I was going to survey online but it took me to an unsafe spot. read more

I needed to get some items at Ulta and decided to go to this one..since it is closer to where i am living now. Store is clean and has good parking. The stock for some items was disappointing because they were out of many things I needed. If you need help it can be hard to find someone able to take the time for you. I think I will go to the Ulta in Tualatin from now on. It might be further but the trip is worth it because of the better stock and customer service. read more

Bettie is a great stylist here. I love the hair cut she gives me, it's exactly what I've been asking for for years from stylists and never got. She is very sweet and check out her 1940's makeup and hair work! She does the pin up girl look and the regular 21st century girl look equally well! Love the shop, too. Great buys when you use the coupons and shop the ads. The NYX selection is great and the Benefit Bar Brow is free on your birthday! Just sign up for an Ulta card. read more

Im sorry but this store is always sold out of everything and you can never find an employee to help. Today i went in for some paul mitchell tea tree and they only had it in the huge size and so i was waiting and looking around for a employee and they only had 2... The 2 ringing up. But i could see atleast three employees in the back walking around. So then i went to look for gel nail polish. And I needed the primer part and it was sold out also. Every nail polish was mostly gone and all the makeup. This store is always horriable. I hate it in this store. So i will now be going to fred meyer for my stuff. It costs more but its worth it. read more

STAFF IS GETTING BETTER!!! I usually have below average customer service at this location.. But there's hope!!! Today AMBER went above and beyond to help me pick out skincare products. She gave me multiple options and helped me try the products in store! I've avoided this ULTA in the past, but will give it another chance after working with Amber! read more

I've recently been getting into makeup more and branching out for newer and higher end products. I definitely prefer ULTA to Sephora. The employees at Sephora all have makeup on as if they're going to a Halloween party (I get it, you know how to do glam makeup), and they come off as standoffish and snooty. The Ulta girls have nice makeup but there's definitely more "natural" and fresh faces here. The employees are as kind as they should be. Sephora does have a larger selection but it's not what I need. Ulta has everything I want, they carry the brands I use (tarte, urban decay, too faced, benefit) and the employees greet you at the door and don't follow you around, supervising you while you shop. I always enjoy my shopping experience here, and it's right down the road from my apartment. A win-win! read more

Robin in the salon has been doing my hair for quite some time now and my experience is always phenomenal! She does a fabulous job on my hair as well as providing a fun and personal experience for me every time I'm there. I always get many compliments on my hair and always point them in Robin's direction read more

I didn't want to deal with the traffic at the mall so I ended up going to ULTA to buy some primer. I was greeted right away and was approached by an associate asking if I needed assistance. They were helpful and great. I haven't been to ULTA in a very long time so it was nice to go there again. It is convenient too. read more

I usually shop here because it's close by but I must say customer service is not their number one. I actually bought a tarte eye lash curler and I didn't have receipt and thought it was purchased in the last six months but found out it was purchased 8 months ago because I called customer service which ulta requested me to do. Anyways customer service told me that in this case I would get an exchange in the store because the metal piece in my tarte curler had snapped in half. No pieces broke off it just snapped off. I didn't think spending almost 20$ on an eyelash curler it would only last not even a year! Anyways I came back into ulta with the reciept that customer service emailed to me and they were very good in their customer Service over the phone but ulta cashiers were actually kind of rude to me from the start scoffing at how long it's been and to the end not even saying thank you or I'm sorry and said that only this time will we give u an exchange because it's been over 90 day period. The whole experience at the store was unprofessional. It is unnecessary to make me feel bad that it's been 8 months Ago that I purchased this . I totally understand that but at least be a little nicer to me and not rude tryin to make me feel bad about this eyelash curler piece breaking and trying rush me off and not even thank or apologize to me. But it doesn't surprise me because normally I don't get greeted here anyway... just had to write my review because of my experience. I wish they were more friendlier in the store. I do appreciate the exchange which I gave one star for and the other star I gave because of customer service over the phone. read more

What do I love about this place??!! The copious amount of beauty products!! I bought the urban decay be cream in medium and I love it! I am soo bought the Ulta beauty blender is for only 10, is just as good if not better than the beauty blender ...FOR REAL!!! And it's a duo pack!! read more

I prefer this location, hands down, to the one at Cedar Hills Crossing. Firstly, I noticed they started carrying Morphe beauty products (this was last Christmas) which is amazing as I love their eye shadow palettes and brushes. Then when I went in I noticed that they started carrying ColourPop and BH Cosmetics! I was shook! Now I don't know when they officially started carrying their products as the gal at the register wasn't sure and said only "recently". I love, love all 3 of these cosmetic brands and was so excited to see that Ulta has started carrying them. (Side note: they only carry a limited selection of what is offered online) Besides ordering offline I don't know of any other nearby brick and mortar stores that sell these 3 brands near me until now! Its exciting to see these brands grow. P.S. the store at Cedar Hills Crossing does not carry these brands and the lady I spoke with at Ulta didn't seem to know why they didn't. Either way this Ulta is better as I feel it's larger and stocked better. Although, as is often the case with beauty stores, the displays can be a bit messy and sometimes lacking in what you need. I always find the Tanasbourne location to be much beter than Cedar Hills location. Anyways, props to Ulta for branching out! read more

Ulta is never my go to for any of the products they sell but I needed a new concealer and one was nearby where I was running errands so I stopped in. I wasn't greeted or helped, but it was fairly expected as Ulta is pretty notorious for not having very engaging staff. I was searching some concealers and the one I picked was out of stock so I asked if they had any more in stock or if it would be easier to just order it online. The worker there was really nice and went back to check and said they were out of stock. I thanked her and said I'd order it online but she insisted that one of the shades that were next to the one I had selected would work for me and wanted to show me that by trying it on my face. I said I was sure I had picked the right shade but if she actually thought the shades would work I would try them. She applied a primer with a small brush under my eyes even though I told her I don't like using primers, which was irritating because I wouldn't be able to see what the concealer would have looked like if I had used it normally. She blended one color under one eye with the same brush she had applied the primer with, then blended the other color under the other eye with the same brush she had just used for both the primer and other color. Neither of the colors were the shade I was looking for but I honestly am not sure if that's because she used the same brush for everything and I couldn't actually tell what the second shade was. I know not everyone uses different brushes for everything but it was counter effective in this situation because it made the swatch a different color. I wasn't expecting very much when I went in the store, but Ulta definitely does push selling products over providing a good experience to their customers. To make things worse, I started to develop an extremely painful stye under the eye that she applied the second color to after the primer and other shade a couple hours after I left the store and it makes me really concerned about the sanitary measures they take, as I had no idea how clean the brush was and the stye leads me to believe that it was not safe to put directly by my eyes. The mirror she gave me to look at after she applied the concealer was also noticeably dirty with makeup and had smudges all over it. read more

Tiffany is the BEST! She is the ONLY one I trust to cut and highlight my hair. Please don't ever leave!

This ulta location never has items in stock or if there is a special they have extremely limited quantities. Same with if you go to redeem a special offer that's behind the counter. They never have it. Staff is rude and unhelpful. Every time I stop in this location I regret it! read more

I like their selection but the customer service is awful. Several times I have gone and have to search for someone to help me. This last time I found a group of employees all talking to each other. When I asked my question I got the impression that it was a hassle to have to provide customer service. Then I based my purchase on a sample package that I would receive only to get up to the cash register and find out that the sample packages were all out for the product I bought. She said there might be some in the back but no one would go and check. After the similar experience several times I will not be going back I would rather go to a department store to purchase the product and hopefully receive the bonus Products advertised for my purchase. read more

L.O.V.E LOVE this store. excellent staff!!!! the are wonderful here. the ladys in the higher end makeup side side are sooo helpful! And the cashiers are great! They defiantly have a customer for life. Keep up the good work ladys. Also the have a salon and it is Ah-Mazing! read more

I went in here needing eyeliner which I usually go to sephora, but this location is much closer. It was like pulling teeth to get help and when someone finally came to help me after I had to interrupt someone doing makeup on a customer to get me someone. She came up and didn't greet me or anything. I asked about store brand eyeliner because I love sephora eyeliner, cheap and good quality. She told me in a rude way that if I want my eyeliner to last I need to spend at least 22 on eyeliner. And then another girl tried showing me an eyeliner... She just started drawing on my hand with this eyeliner didn't say what she was doing. And then when I wanted it off my hand she put a gel on my hand and didn't tell me what to do. Everyone was so rude. No hey how are you! And by the way, you're right. Your store brand sucks. read more

They have a lot of products but their customer service is terrible. I had four ladies walk past me , didn't even smile at me, just walked past and stared at me not saying a word. After 30 min of looking around only one girl asked me if I was finding everything okay. What looked like the manager walked past me as well, she was talking loudly to an employee and still didn't ask if I found everything okay. As someone working in retail, it was pretty disappointing. read more

Love the salon team especially Kelsey. Always very accommodating and friendly. She does an amazing job on color and cuts. Listens and let's you know honestly what will work with your hair and what won't. Definitely a keeper. Don't let her go!! read more

I've picked up a few things in this store on occasion, and have always had good but unremarkable experiences. This review is specifically about the salon, and specifically about Scarlet. I have long, curly, unruly hair, and I very rarely get a cut that truly works well for it. For years I've been wary about doing anything other than wearing it all one length and just sticking it in a bun or braid every day. Getting an actual cut and style was a big leap for me and, thanks to Scarlet's good advice and sure hand, I have a cut that's exactly what I'd hoped for and more. She totally got what I was trying to describe, and she totally made it happen. I am SO HAPPY with this haircut. read more

Customer service-none. Went into the store today and had problems getting a question answered on hair spray. Asked in the hair salon and they couldn't help me, couldn't find help at all. When I got up to the register, I told Sasha about the service and she snapped at me and said they were short handed and she was very rude. Not the first time either. That store has attitude! read more

I use Studio Gear makeup, and not all Ulta stores carry it. Rather than travel down I5 I stopped here. After spending 5 minutes searching the many brands, a young "painted face" came shuffling over and with big sigh asked if she could help me..Seriously, its your job to help me. Thats how you earn your paycheck right? After I explained the problem and showing her my empty bottle she pulls off the shelf a bottle of Lorac and says " this isn't bad". As opposed to what, not being very good? Then says " this might work". If I'm paying $40 it had better damn work. Such enthusiasm and it was only 11:30. I can't imagine what this chick is like at3:00! Attention manager: you ought to do a makeup check daily. This gals makeup was caked on.. You could see lines. Ya really think that's the best way to showcase makeup? Obviously you hire people with some sort of esthetician skills right? If the makeup is only rated " not bad" by your staff, maybe you need better products OR educate and train your staff. From the reviews, your staff needs leadership. If I was corporate, I'd fire you! read more

After one visit to this store, I'm determined to never step foot inside their doors again. Customer Service is subpar at best. I saw plenty of employees, but nobody offering help. At checkout I was asked for my phone number, which I declined to give. The cashier looked horrified and said "you don't have a phone number?" like I was the last person on earth without a phone. I told her that I don't give my number out. She used my email address instead and set me up for a membership card of some sort without explaining what she was doing. I promptly threw it away when I got home. I may try another Ulta store at some point, but not this one. read more

I went to return two items I purchased online. The cashier, Kai, consulted with the male cashier next to her on everything. I didn't get his name, but he had a very snooty attitude. First, she looked up my rewards account for the receipt, but she didn't find it. It didn't seem like she even looked for it. She wrote the phone number for me to call on a piece of paper and told me I would have to get the receipt emailed to me. I felt like she and the male cashier next to her just wanted to get rid of me. I told her I had the order in my email on my phone and it only took me a few seconds to pull it up. I gave it to her and she showed it to the other guy and he said it would work. She grudgingly started the returns process. Then, to my surprise, she pulled the eye shadow palette out of the box and opened it to see if I had used it. I told her I had used it and didn't like it. I thought that was obvious, and wondered why she would need to inspect it. If you return something to Macy's they don't treat you like a criminal trying to pull something over on them. Then, she pulled the foundation out of the box and opened the jar and immediately said something like, "Oooooh, it looks like you used too much of it." She showed it to her cohort and he agreed. I said that the jar only came about three quarters full. He wanted to argue with me and said that he has the same one at home and that over half of the one I was returning was gone. Kai said she would need to ask the manager. The manager came over and took the box to go open a new one for comparison, and returned a few moments later. She said they could accept the return "this time". So after all that, I finally got the refund, but I walked out feeling that I would never step foot in that store again. Up until then, I was a good customer and had spent over a hundred dollars there on my first visit. read more

It's a shame that I can't give you a -1 star! I should've looked at your reviews before I gave you my business. I'll try to keep it short! Where should I start? I normally have really great service from this location, however...today did not meet my expectation of customer service satisfaction. I attempted to return two items that I misplaced my receipt for and the cashier explained that my return was probably longer than 60 days because it did not show up in their system. She advised that I would have to call customer service to obtain the transaction information that would allow them to give me a refund. I called customer service and waited on hold for more than 45 minutes . The gentleman over the phone was a dream! He couldn't find it at first but he was relentless and thought outside of the box, reached out to a supervisor for support and located it! He said he'd email the receipt to the store of choice so that they could process the refund and his could take up to 7 days. I contacted your store to verify if the email was received so I could get my refund, and then was told that I could come in for a store credit! WHAT???? Store Credit? I drove 35 mins to get there, I was told to contact customer service to obtain transaction information to get a refund, waited on hold FOR MORE THAN 45 mins and spoke to your Asst Manager and Store Manager for 10 mins regarding what your cashier told me! You as a Manager are equipped with tools and resources to override policies to ensure customer satisfaction. Policies are GUIDELINES! I have 20 years in retail management, luxury retail and sales. The line you're giving me is BS!!! You as a Manager CAN override the system or think of a way that we could solve this and have a happy customer. You didn't! You're cashier told me I'd get a refund, you are not by standing by what your employee has communicated. If I knew I'd get a "store credit" I wouldn't of wasted my time to call customer service. You could've just issued a store credit while I was standing at the counter. Now I have to come back or never shop there again! I choose option #2, I'll take my business to a more honest establishment that puts customer service satisfaction first! Do NOT shop here!!! I have requested hat the District Manager calls me to discuss further! Hopefully she would want to resolve this and not loose another customer! read more

Worst service ever!!! They don't care if they help. They need to do us all a favor and get some descent help that cares about the customer. It will be a long time before I go back!!! read more

Took my 26yr old daughter there yesterday for style and hilights, and Bettie gave her the best cut and color she has ever had. Agreed the shop can be expensive, agreed you always have to be careful who cuts your hair, but as long as Bettie is there, its the only place I'll go. read more

VERY RUDE. I called to ask what types of roll on Pacifica Perfume they had and they were extremely rude and made me feel like I was being a huge inconvenience. I was planning on dropping by there today to make my purchase (they had what I wanted) and to just check out the store....but not anymore. There are SO many other stores to choose from that know what general customer service, is and how to be polite. I will be spending my money elsewhere. read more

I was not satisfied with how my hair was done. I was VERY specific on the color I wanted and dissatisfied when it was done. I paid way too much for something I didn't like and wasn't even close to what I asked for or showed pictures of. I called to ask if there was anything that could be done to brighten it or fix it and they said just wash it and it will brighten up. There was no apology or offer to give me some money back since I was unsatisfied with the outcome. Will definitely not be going back. Customer service is lacking majorly. If you aren't able to get hair a certain way you need to say that before the appointment begins so I'm not utterly disappointed with a $200 service. Waste of money. read more

Love the store, cashier is a bit snobby at times even when I'm spending a crap load, but the ladies at the counter is very nice.