I decided to choose West Point for my first Botox session ever and sooo glad that I did…read more I had an appointment at 10:00 am and came in 15 minutes early to do my paperwork. I was greeted by Lily at the front desk who took me in right away. She was very sweet and professional! Tommy the PA did my Botox. He guided me through where my problem areas where and listened to what my desired outcome was. He was very patient with me even though I was super nervous! The procedure itself was quick and painless. It's one week out and I'm already loving the outcome!!! I will be back for sure and thanks to everyone at West Point for making my first time so easy!

I arrived at 3:35 PM for my 4:00 PM appointment. The receptionist asked if I was there for a…read more"repeat," and I said yes, assuming that meant using the same product as my previous visit. I was then taken to a room. By 4:20 PM, the injector still hadn't come in, so I decided to step out and ask about rescheduling. At that point, the receptionist told me the injector was about to come in and was "drawing up the medication." I questioned how the amount could be determined without first consulting me, especially since my last visit was a year ago, prices may have changed, and I had questions. The receptionist repeated that I was there for a "repeat," but their definition seemed to go beyond what a customer would reasonably expect. In the past, they also took photos before starting, but this time there was no consultation or photos--just being placed in a room to wait. Overall, the experience felt rushed and lacked the communication and attention to detail I had previously received.

I came into this beautiful med spa in Rancho Cucamonga for a body sculpt consultation and to try…read moreEmsculpt, and had such a great experience. The space is super clean, welcoming, and just overall really pretty. Angela was so helpful and knowledgeable, she took the time to explain everything to me. You can tell they really care about their clients and the experience they provide. I'll definitely be back!

I always have a great experience here! The staff is super friendly, welcoming, and genuinely…read morehelpful. I met with Angela who helped me with well ness plan; detoxing, meal planning and workout guidance to support my weight-loss goals. This has become my go-to place for my beauty treatments, supplements, and vitamins. A big shoutout to the entire team for consistently providing such a positive experience and helping us feel healthy, confident, and youthful. Highly recommend!

I've been receiving facial once every month and every time I receive it my skin feels and looks…read moreamazing I never miss my appointment honestly it's my Favorite time of the month Love it thanks

Gentillesse was my esthetician - she was great! I felt relaxed as she created a calm and safe…read moreenvironment for my facial. The massage felt amazing too. When it was time for extractions she was as gentle as could be and apologized if it was hurting me. She was super professional and I would definitely come back for another session with her! Kayla at the front desk was also extremely kind and helpful. The entire place felt super luxurious and well decorated too. Great experience!

So far the best go-to place for my facials, waxing and masks! I've gotten a custom hydro jelly mask…read more(super satisfying and my skin feels renewed, soft and moisturized) Ashley gives you the option to either cover your lips or not and tried both ways already. Super relaxing and stress relieving! I got the "brighten me up" facial and omg!!!! It was the best! The steam relaxed me so much. Every treatment was super relaxing and stress relieving . After the waxing, she soothes your skin with a ice roller and at first it's cold of course but it feels so good after being waxed ! Don't be surprised if you fall asleep . Really recommend this place for anyone and everyone! Thank you so much Ashley ! Will see you soon! :)

My sister and I just came to do our eyebrows and were very impressed. It was very relaxing. I will…read moredefinitely go back to do a facial next time.

I came here earlier this week because my face was feeling really dry. Adriana was very welcoming,…read moresweet and professional. She assessed my skin and immediately started working on my face. I left there feeling beautiful, relaxed and most importantly, hydrated. Before leaving I scheduled my next appt and will continue to go regularly. I highly recommend this place.

Very private boutique skin care salon. I love Adriana's knowledge and practical regimen lay out the…read moreway to heal my skin. She also stocks products that are reasonably priced for medical grade skincare. This salon does everything from Brazilians to specialized facials. I highly recommend the So Wonderfully Designed facial

Went this weekend as a gift from my husband. Didn't know what to expect as it is my very first…read morelaser facial. The young lady that checked me in was very helpful and explained everything in detail. The location was easy to find. It was clean, warm, and inviting. The treatment was fast, and painless. My skin feels soft and looks bright. Zero down time. They have a subscription for monthly treatment which I plan on purchasing. Plan the visit, treat yourself to something good!

I called to inquire on services for laser treatment on the neck area, I have hyperpigmentation…read moreresulting from pregnancy. The first person that helped me said she "thinks" it cant be done on the first appointment. I asked her to consult with a supervisor for accuracy, this would be the primary concern (I go somewhere else for routine facials). She passed the phone to another person, that person said I would have to do a facial and the "neck and chest" would be an "add-on" service (the facial was required). She shared there currently was a promotion for the first laser facial at $50, which I thought was great. She advised to book online and said I could also do it through yelp, just let us know when you're here that you want to add the neck and chest. I scheduled my laser facial. I drove from Riverside to Rancho, I arrived about 13 mins early (I was advised to be there 10 mins prior). When I checked in, I explained I was there for a laser facial and wanted to add the neck and chest laser treatment. I clarified my primary concern was the hyperpigmentation on my neck. She said I couldnt do the neck and chest during my first appointment- that I first had to do the facial only... and I would have to book a second facial, that time I could add the neck and chest. I explained to her what I was advised over the phone a few days ago when I called. She agreed to look into it some more, I waited for her to read some material on her screen. And then she tells me that I in fact can add the neck and chest during the first facial, but not today. They would need an additional 15 minutes for the neck and chest so it couldnt be done today during my laser facial appointment (it was still early afternoon and they close at 7pm). So we couldnt proceed if I wanted the neck and chest. This is beyond disappointing, I was really looking forward to the entire experience. Ive heard great things about Skin Laundry and Im into skin care. I even thought, they might win me over and I will end up being a regular customer... but no, this was a major inconvenience! Very inconsiderate of one's time and effort. And for the staff to not be certain of their services! Highly doubt this happens in the Newport Beach location! I wanted to love this place but totally the customer service I expected. And enough for me to NOT return. Probably saving myself from some bs anyway.

I had my first Brazilian sugar wax today, and it was such a great experience! Claire did an amazing…read morejob. She made me feel so comfortable from the moment I walked in, and I absolutely loved her vibe. She was professional, friendly, and made my first time so much easier than I expected. I'll definitely be coming back to the Rancho location. Highly recommend!

I'm relatively new to sugaring, having only been sugared about four times now. I got sugared by…read moreMariana a few months ago for a full Brazilian and she did a great job. I recently came back and was able to get an appointment with Maxine. She gave me a modified Brazilian and she did such a great job. I'm obsessed. I have found my sugaring salon and I'm very happy!

I love this med spa! Noralyne is so patient, knowledgeable, and beautiful! She explained and helped…read moreme understand my filler and lips better! She listened and we worked together to get to the ideal look.The environment is so friendly and I plan to keep coming! Thank you. - Elizabeth

Shout out Carly! She completed my treatment today and was so very kind and informative. She kept…read moretalking to me throughout the entire procedure and kept telling me I was doing a good job lol, even though I'm a baby and dramatic at times, she was extremely patient and it was a pleasure to get to know her. Thank you Carly and I look forward to booking my next treatment with you.