You are not greeted upon entry .The store is very unclean . Displays are dusty , smeared with makeup, and unkept . A lot of the inventory is not there and appears they could restock immediately. Taruna and Brianna are horrible in the checkout stand - not friendly , make you wait to take calls that come in , and then hold conversations with each other as one rings you up. Trash service overall and totally not worth visiting again. read more

This location has no inventory whatsoever, no communication & the staff is very rude, specifically MARLENE. DO NOT SHOP HERE!!

I came in Saturday for a haircut. Brooke was amazing!!! She is so sweet and I love how she makes you feel like a friend. The next day my boyfriend surprised my with a proposal and my hair looked amazing. read more

Ulta Beauty - Great hair on a special day - Cosmetics & Beauty Supply Near Me - Frisco, Texas

This is for the Eleodoro location. I went in today for a haircut. I would say that the stylist is the level that I got to cut my hair. She had a vibe of not really being sure of what she was doing. A hairdresser that picks up the hair and parts it step by step in my opinion is when you will receive a good haircut. You should always look better when leaving than when you come in. If I don't I do not tip. Ulta feels it has the best and as far as I know do not give senior discounts. So, make sure of what you are spending before going if you live on a budget. read more

I'm extremely disappointed with my experience with Ulta Beauty at 3333 Preston Rd, Frisco, TX 75034. I booked a 2.5-hour appointment that I waited 1 month for, only to have it canceled on the same day. And then they scheduled me after 20 days and a day before the appointment, again, they cancelled abruptly. Scheduling a beauty service requires planning, and to be canceled last minute, not once, but two times, is both unprofessional and disrespectful of a customer's time. On top of that they were very rude on the call. There was no effort to accommodate or prioritize a reschedule after these repeated cancellations. It's frustrating, disappointing, and honestly just poor customer service. If you can't honor appointments after making someone wait that long, what's the point of even offering the service? read more

Im a black woman and I just left this Ulta and when I walked in and no greeting but a white woman come in after me, and all i hear is Hello, welcome in. Also I was looking for help and no one was on the floor to help. I see one of the staff and walk towards her and she walked right pass me like I was a ghost. Please hire stuff that would treat everyone equally not just the white customers. read more

Went in for a consult for hair extensions with Brittany P. today, who btw is an excellent Elite Stylist at Ulta, Frisco, and as always, professional, courteous, integral and always leaves the wow factor! Thankful I can always depend on expert care, throwing it down every time!!!! Yes!!! --Krista read more

I came in here ro reward myself with a new fragrance. Fragrances are at the front of the store. They only have testers available. You would have to ask an associate to stop what they're doing and go get your perfume from, what I'm assuming since they're not available by the tester, the back room. This store must've experience high SHRINK, and as a result had to only display testers (which looked unorganized might I add). Avoid this Ulta if you wish to buy perfume. Sephora is sounding really nice right now. I won't return. read more

Went in for some Christmas gifts and experienced what I can only describe as racial profiling. Employees were rude and immediately tried to redirect me away from the perfume case (I wanted to purchase 2 perfumes) and when they finally opened the case they then tried to object to me buying two. The perfumes were then snatched from me and I was told I couldn't have them until I'd checked out. Two women then proceeded to follow me and my friend around the store and watch us like we were stealing. Disappointing and rude behavior. I've shopped at ulta for years and I will never return to this location read more

really really dislike this location. I live right by the preston location and will go out of my way to drive to a different location each time. Customer service here is beyond horrendous and associates here never help you.. If they do they give nothing but attitude Really recommend the Eldorado location! read more

I went into the store today around 3:45 to purchase more makeup and facial cleanser. I couldn't find the correct shade I needed and spent at least 15 minutes trying to figure it out. Meanwhile an employee runs to help another woman that was shopping as well while 2 other employees stood chatting in the front. At one point I had walked to the front of the store and stood right next to them trying to google the product I needed and they still didn't bother to speak with me. I started to walk to the other side to shop and thought "what am I doing" and left. Of course no one said thanks for coming in, then again I wasn't greeted when I came in so no surprise there. I'm writing this review because this is the complaint from several people about this location. I will no longer support this store since they pick and choose who they want to help and I guess it's not women like me. read more

I really do love this Ulta location. The workers actually work. They are pleasant, helpful and very interactive with customers everytime I walk in. Great job guys. This is my FAV location read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Frisco, Texas

My first trip to this location for a dry hair cut was wonderful. The manager allowed the stylist to provide the service I requested, a dry cut. My next trip was not in my favor. The manager stated their offerings did not include a dry cut, only wash, style & cut. I was asked what service I wanted prior to my arrival. I walked away not getting the service I requested upon making my appointment. The manager did not even come to explain and left her decision to the stylist. I am the customer and would like to pay for the service I requested. I drove from McKinney to Frisco, 20 miles at $4 gallon and not receive the service I've received in the past. I am extremely disappointed. read more

Needed some special occasion makeup. My sister met me here and we walked around and then were asked if we needed help? Yes, Yes I do. The gentleman from Montreal. Was very helpful and thoughtful in his responses and suggestions. I honestly really helped me to see with my own eyes the product he was suggesting and the product he was wearing were a good fit for me. I have several good products for my "foundation". Now time to go back and find the eyeshadow of my dreams and brushes to paint them with. read more

Daysia D was absolutely the best. I have been trying for 2 years to find someone who knows how to wax and handle my brows. She was amazing, so pleasant and honest. She has made me a customer for life. She came recommended and I was skeptical because it was in a Ulta, so glad I went!!!! read more

So I LOVE Ulta but this Ulta is just awful. The worst I've ever been to. Their lines over the holidays were incredibly long and they never added more registers. They are constantly out of product. I've been to Ultas where the staff truly make is a great experience but not this one. It feels like the equivalent of shopping at Walgreens. It's a huge disappointment. I've been here many times as it's the closest one to my house. But with each visit, it keeps getting worse. Don't shop at this one. Go anywhere else. read more

Walked in, up to salon desk. Was not greeted, or told "someone will be right with you" so stood there for 5 min while they tried to fix the mess up with the customer in front of me (they had not scheduled her appt correctly) The lady who was supposed to be doing my hair color at 3:45, was JUST starting highlights on another client at 3:45 ummm, what's the point of having an appt!? (Found out it was a bayalage) ANYWAY..... So, i sit down in her seat, and i said something about having an appt for 20 min ago, and she made a comment about "well, you can't rush me".....ummm what? Like get y'alls schedule together!!!!! Unprofessional! I have 2 small children at home, like i have to schedule stuff! She applies the bleach to my head, i have asked twice, "how much am i looking at today?" Literally twice, i have been told "i won't know until I'm done" ummm what??? I've just spend $900 trying to lift my hair over the past couple of months (not at Ulta), i came here, because i was told on the phone $150, now I'm being told "i won't know until I'm done" As I am sitting getting lifted, under heaters. My stylist is talking to the manager about how she's not going to be able to take her 5:45pm appt, she can't do her any earlier than 6:15.....unacceptable, like get your shit together people! So disorganized! ****If you have kids, or any kind of schedule, this place is not for you, they do not care!**** Stylist told me "Get someone to watch your kids because i can't rush" i mean i understand that, but how about you start on time, so i don't have to be here longer than i already have to be, what a concept, don't over-schedule! She only bleached my roots and toned, and charged me $250 THEN, my platinum turns to green, it's white on top and green on bottom! The staff was very not social, didn't really interact with customers, at least the one who did my hair! I'm at home now, and want to cry. Will be calling corporate, $250 for platinum roots, is unacceptable. I look like a broke stripper who dyed her hair from Walmart boxed bleach! I wanted to edited to say, management when i expressed that i was totally unsatisfied, and didn't feel it was fair to charge me for this botched job, immediately took care of me, and gave my money back so i can go and get it fixed somewhere, so management at least took care of it for me, so i can go get this fixed, however, it will not be at this particular location. I appreciate the exceptional management care from this store! read more

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Preston ulta customer service is so mean. for no reason. go to another location.. genuinely so mean!

Bri the master stylist at this salons location did an amazing job! She had to fix a lot of the damage I did to my hair. She was attentive and extremely knowledgeable. The color and cut is beautiful! I am absolutely in love with it! My coworker loved my new hair and says she's super jealous! So you know it's good! ;) I'll be coming back to Bri from now on and will remain from touching my hair ever again! Highly recommend her! I also wanted to mention Ashley over at the benefit brow bar! She shaped my brows beautifully! And gave me a beautiful arch! I've been to the benefit brow bar downtown and I didn't really care for what they did to my brows there! If your looking for brows that are enviable go to Ashley! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Frisco, Texas

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If you wanna get your eyebrows done and look absolutely amazing I highly recommend Bianca! It was my first time getting my eyebrows done I was a little nervous going into it but Bianca really helped And went into detail about everything that goes into getting a wax and tint. I felt very comfortable working with her! Can't wait to go again! read more

The worst customer service ever. Very unfriendly staff. Today I got reminded why I don't like Ulta, a very different experience for what I can get at Sephora. read more

DO NOT TRUST THEIR RECOMMENDATIONS Why? Because every 90 days I drop $300 plus tip for a keratin treatment on my hair. To keep from washing this treatment down the drain, I must avoid most shampoos because they have sodium, sulfates, and other kryptonite for keratin treatments. Because I'm not a chemist I rely on others to decipher labels because there are ingredients that sound harmless but are not. So when my hair grew tired of the shampoo my stylist recommended, I came to Ulta to find something new (cue ominous music here). The help is hit or miss - I get a greeting 25% of the time, and I get assistance maybe 50% of the time. I usually just Google my questions as the employees talk amongst themselves. But this time I was determined to get help. I asked for a good shampoo to preserve my keratin and the employee handed me Keratin Complex for $20 - cheaper than my former brand - yay! After reviewing the ingredients I saw what looked like another form of sulfate so I asked again. Soon I had 3 employees, one who works in the salon crossing their hearts and pinky swearing that this was the shampoo they always recommend for keratin treated hair. Guess what - recently the internets read my mind and up popped the article I should have read in the first place "Click here to see which shampoos will ruin your keratin treatment" and yep, there was the shampoo they physically handed me and that I have been using for 2 weeks. Damage done, and I can expect to be returning to the salon sooner than usual due to this mishap. I guess I was better off all the times I had to Google answers for myself :( read more

They are always very friendly and helpful. My only complaint is the long line. They need more checkers. They have great deals, good coupons and a wonderful reward card! read more

I went in with kinda low standards due to past luck and experience. But when I met Emily she helped me find the exact shade of colors I wanted and I can't have asked for a better result. I'm totally obsessed with my hair right now!! She's definitely the only one I'm going to from now on! read more

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I was in picking up last minute Christmas gifts and couldn't find what I needed. I noticed a representative who seemed very friendly, asking people if they needed any help, so I asked her to please help me find what I was looking for. She told me "it's on the other side of the store." Never tried to show me, point me in a general direction, nothing. Another representative overheard the conversation, came over, and was more than happy to help me. She walked with me over to the exact location, showed me where my products were, and even went to get more for me out of the back. Her name is Shae and she was so very polite and helpful. I then called the store to complain, talked to the manager Mattie, and she was just as polite, courteous and helpful. I appreciate them both being so helpful and making a bad situation better. read more

This is my favorite Ulta! I've been coming here the past 2 years to get my hair done by Emily at the salon. She does a great job and knows what products/colors to use on my hair. I also buy my favorite makeup from this location. Many selections. read more

A very low expectation Ulta. Everyone has poor attitudes, doesn't want to help and seems to be unhappy in their positions. I've been to the Ulta in West Plano which is a bit further from me but worth seeing smiling people who are good at what they do read more

Sooo the woman who cut my hair was very aggressive with my head, she was annoyed because someone else was supposed to cut my hair I think. I liked my haircut in the end, but the process was very unpleasant. She was getting shampoo & water all over my face while she washed my hair & actually burned my forehead with the straightener at one point. Then I tried to check out & the chip in my card would not work & it would not let me swipe it. They had no way to swipe a card that has a chip & no way to just punch in the number or pay online. The woman who works there told me to buy online email gift cards & that I could buy it for a specific dollar amount. I was also told they would come immediately to my email. As soon as I got online I saw that you could only buy 25 50 or 100 dollars, not wanting to spend 100 dollars for my haircut I made 2 purchases for 25 & 50. I waited almost an hour & they did not come to my email, only the order confirmation came. Then I asked if my friend came & paid if I could return the cards or be reimbursed, I was again told yes. After I left I called customer service on which a woman told me they do not do returns on gift cards, when I explained the situation & that I had been told they would and I NEVER GOT MY GIFT CARDS emailed at all she told me to hold & then hung up on me. When I called again a man seemed like he would be helpful but after 40 mins of holding & answering questions he connected me to the gift card department who also told me they couldn't do anything. I'm out over 100 dollars so that I could get my haircut & straight up lost 75 to ulta. I go to ulta for all of my haircuts & makeup but if they do not make this right neither me nor my family will be going to any ulta locations again. The staff at this location was so uneducated about the gift cards they were cornering me in to buying. I would have just left but I had to pay for the haircut I already got. 4 hours later I have not received my gift cards, but I don't want them, I want my money back. Update: here's the photo of the burn on my head After ulta posted their comment I emailed the given email around 4 weeks ago. Have yet to hear back. If I could give 0 stars I would. Extremely frustrated. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Frisco, Texas

Went into the store to purchase some make up brushes I needed, staff were not interested to stopping their conversations to greet me just looked at me and carried on talking, oh and I should mention that they obviously had visiting district managers because they were talking about the store and the direction in which the company was going. Worst customer service ever! read more

I was a little disappointed with the service at this location. I walked the entire store and no one offered to help me. I was trying to purchase a flat iron and had several questions but there was not an associate in sight. When I finally came across an associate in the make-up area, she quickly busied hereself with another customer. I made a small purchase and the sales associate was very friendly. I was able to use the $3.50 off coupon on my phone. If you know what you are looking for and don't need any help, then I would consider shopping here. They carry a huge variety of beauty supplies but the service is horrible. read more

Worst haircut of my life. Went for a trim with hair half down my back. She took 2" off and gave me a poorly cut layer that made it stick out weird. Manager told me to come back to "fix" it. She cut it dry!! She wound up taking 2 more inches off and this weird layer is still there..sticking out. She never said she was sorry it happened. Never apologized for the inability of the stylist. She said my hair is really thick, as if that were an excuse. I've had hundreds of haircuts over the years and nobody had a problem because my hair was thick. I had hair long enough to wear in a braid down my back and it is now shoulder length. They need to get some hair stylists. But I will never go back. read more

This is by far the worst Ulta location I've ever been to. The staff is incredibly rude and I witnessed the manager yell at another customer. when i was checking out with another staff member the manager meddled into my questions i had about points and started to yell and become very rude towards me. I will not be returning to this ulta and I will take my business over to Sephora where they are more respectful and diligent about cartering to customers needs. read more

I am not at all impressed by this Ulta. I have had issues with both the salon and the store front. Though their $55 promotions for a cut and color are great, I would only suggest taking advantage of it if you have a simple haircut or are only in need of a trim. The woman who was cutting my hair first asked me if my hair was round or square. The only time I've been asked that question is when getting my nails done. Second, she tried to talk me out of dying my hair the nice brownish reddish color that I had been getting for a while. My hair, I will color it as I want to. Third, I had to tell her how to cut angled bangs, and she still only cut one side of my bangs. The haircut was just okay, and I will not be returning for another haircut, even though she pushed her card on me because she did not want me to forget her name when I made my next appointment. As far as the actual store and shopping goes, they do have great selection and their little coupons are a nice touch, but the attitudes of the sales girls at the register is honestly offensive. I've shopped at this one about 3 or 4 times, and every time I approach them to be rung up, they treat me as if I am wasting their time. They're not friendly at all and seem bored. At least fake it if you're not feeling it. Go to the Sephora in Stonebriar instead; they actually want you in there. read more

I gotta agree with everyone... THE SERVICE SUCKS! The employees are so rude, you can literally walk in, spend forever in the store, and go to the register with your stuff and still not be spoken to. lol. But, I love the products, the coupons and everything other than the service. So I guess I'll be back. lol read more

Review of my salon experience: I had to make a last minute appointment here when my guy went out of town. I had never used an Ulta Salon so I knew I was taking a major risk by going to someone new. (Finding a good stylist is harder than finding a good pair of jeans) Turns out my stylist was great. She gave me exactly what I wanted and I left loving my new do. However, my overall experience wasn't all roses. I arrived a few minutes early. When I went to check in no one was at the desk. All the stylists were busy with customers so I waited patiently. A woman came up to the desk from the back room and answered the phone. As soon as she hung up she walked away; never even said hello. The phone rang again soon after and she was back. This time she asked me if I "needed something." I told her I was there for an appointment. She gestured toward the stylists and said mine was with a customer. So I bluntly told her I was new and didn't know who my stylist was. Then I could see a light bulb go off over her head. As I was getting my cut, my stylist and the woman from the desk held a conversation in a foreign language. It was a page right out of nail salon 101. Were they talking about me, making lunch plans, getting ready to take over the world? Who knows. But it was annoying and totally unprofessional. So while I liked my stylist, I have very little to compliment the salon on overall. I'm not sure if I'll continue to go here or use this as an emergency backup. read more

Ulta is great for the 3.50 coupons and if you need zero help while shopping. I'm super disappointed that I went to get a sale item on this weeks flyer to find out ALL Ulta stores are sold out (and I didn't come by this information easily, it look 2 sales girls to help me then point me to the manager for real USELESS help). So, I decided to try new mascara. Sales girl #1, from earlier useless help, recommended a product that completely clumped on my really long lashes. Bless her heart for trying to help...really she tried. She turned me over to the "experts" at the cosmetic counter where 1 girl worked for Benefit. She did the worst demo EVER of the products I asked to see then called over another "expert" who actually did a moderate demo of a mascara...but not too good because I can't remember the name. On top of all that, I had to take a clean wand with make up remover to run it through my lashes to attempt to get the first mascara off. It was EVERYWHERE, and on my hands too...what a mess. OK: enough ranting, you get the point. Just don't go to Ulta expecting department store service...you get what you pay for. PS: Walmart matches prices so if you see something in the ulta flyer and they don't have it, try getting it at the walmart salon. read more

I just went and got my hair cut there by Valerie. She was great. She really know what she was talking about and she did a great job with my hair. Exactly what I wanted! That's so rare to me. I would go to her forever! Truly great! Thanks! read more

Ulta Beauty - The result! - Cosmetics & Beauty Supply Near Me - Frisco, Texas

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I had my first Diva cut today. I have curly hair and have spent most of my life straightening because I want a more polished professional look. My hair was getting curlier and more unhealthy through all of this. I decided to embrace my curls about 6 months ago and focus on healthy hair. Today Pam made a huge difference in my hair with a treatment for my fragile hair and a cut and style that looks more polished and enhances my natural curl pattern. I wish I had come to her years ago! She made my day! I'm loving my curls today! read more

Was turned away rudely 5 minutes before the stores closing time. As a server I get that it sucks to have a customer come in right before the store closes, but maybe just mention that the store is closing very soon. Knew what I needed and where it is in the store, but at this point Amazon is easier, faster, and less rude. read more

Very disappointing experience with Ulta. I tried using the web site. It was not functioning. It got hung up up during several attempts. Pivoting to a phone call. The voice mail offered two options: press 1 for appointments, 4 for all other inquiries. Neither functioned. It hung up on me 4 times. Salons are struggling during this pandemic. Customer service like this is no way to stay afloat. I would recommend you spend your money and time somewhere - anywhere else! read more