This is my favorite Ulta Beauty. This one of the only locations I've been to where the staff is friendly and helpful across the board . They are very accommodating and make me feel welcome whenever I come in which is almost weekly. One star removed because their stock is always limited especially on the house brand cosmetics. read more

The staff at this ulta are not only extremely helpful and friendly, but also i credibility kind. I was followed and harassed by a man in the parking lot and the women there did not hesitate to help me. Two of the women walked me to my car and when we saw that he was standing by my car waiting, they immediately got ahold of a near by officer and stayed with me until the man was gone and made sure I was safe. I honestly dont know what I would have done without their unwavering kindness. Could not recommend this store more I wish I could give it a million stars! read more

I booked an appointment for "formal makeup" it's literally the works you get everything done, the problem is the girl who did my makeup I don't know even if she was certified or anything only reason my makeup was disgusting she didn't even bother to do my eyebrows correctly my eye make up was something else for the price I paid I'm sure MAC would've done better, 90+ dollars a 5 year old could've done better!!! Yet there rude there not even a smile when u walk in for what you end up spending at this store at least have the girls freakin fake a smile! read more

I love Ulta, so this review is strictly for this store - I have platinum status which I only mention to prove how often I purchase items at Ulta. With that being said this Ulta is absolutely terrible and I avoid going here at all costs. No matter what time of day and seemingly amount of workers scheduled, there's only ever 1 or 2 registers open that move at a very slow rate. On average I would say I spend 10 - 15 min in line during which you can almost always find 2,3 if not 4 associates chatting in Clinique, MAC or even behind the counter. And if you're looking for advice or help with a specific product you're definitely out of luck. If you can even find a sales associate to ask for help 9/10 they'll hit you with " I don't know" and leave it at that. The sales associates clearly lack proper training and product knowledge and every time they've had to call a manager over the manager is so rude and condescending to the employee that it makes me regret I ever asked the initial employee for help. I guess you can't expect good service from staff who get treated poorly from their managers. To wrap it up - just order online and if you absolutely have to go in store be prepared to spend at least 15 min in there even if you're just grabbing one product and you know exactly where it is. read more

Don't really like coming in here; the sales associates are always catty and in their little cliques and aren't that welcoming, especially if you're shopping alone and not really buying anything. Plus the lines are always insane with just one register working and the register girl explaining the whole Ulta rewards to each customer which is fine but it literally takes hours to check out especially with a huge line. Plus the product inventory isn't that great and out of stock of a lot of things. read more

Went in for a simple question: what makeup, especially eyeshadow, should I wear with this formal outfit?" And was given wonderful service that exceeded my expectations. They spent an hour explaining how to apply products and what would look best given my budget. Keri worked with me to create a great look and recommend fantastic products, and Celeste made my eyebrows "on point". They have expensive products as well as drug store products and are all happy to help. read more

I was in need of new foundation for the summer. I had never been in an Ulta before, but the coupon from the Sunday paper was enough to entice me to stop by during a Costco run. After wandering the store for 20 minutes, I put back the foundation brush I had intended on buying as well and left. The only acknowledgement from an employee came when I was told to move so she could show another customer the display I was looking at. There was no 'please' or 'someone will be right with you'. They seemed to be both understaffed (I saw maybe 5 employees, 1 was on the phone, 2 were talking to each other, 1 at the register, 1 on the floor) and the staff they did have were lacking basic customer service skills. I will definitely be sticking to Sephora in the future. read more

I came in to see Alyssa for my skin after looking for a face lotion. I had been getting dry flaky skin on my face and nothing was helping so far I have only had 2 services with her and my skin is already back to normal. Very satisfied. read more

Never going here for any haircut ever. I am traumatized. My hair got chopped off so much. Nothing like the style I asked for :( To be noted-"MY HAIRDRESSER WAS SUPER NICE AND VERY FRIENDLY", but I don't think she knew how to cut layers. All I wanted was to look a little slimmer, younger with a voluminous hairstyle but now I look even more chubby and old read more

I write this review for the customer service and the offered products. I do not know about the professional services offered. This store sells high quality products with staff that always offer assistance and explanations. If an employees advice for selling products enables you to buy product that didn't work, then it is not the employee's fault, as they only offer recommendations and guidance. I recommend all to stop on by and give this place a try, even you men! read more

I had a very important event to go to and I gave myself an ample amount of time to get my hair done there. I was there for over two hours and the more they worked on my updo the worse it got I literally left in tears. This is one salon I will never go to again. read more

I first want to say that one of the employees that approached me was really sweet and helpful. However, I ended up walking out and not buying anything because a different employee was so rude and condescending. I understand working in customer service can be annoying and frustrating, but when I asked if morphe's online Black Friday special applied to morphe products in-store she said "ummm you're in ULTA" in THE most rude and condescending tone. When I tried to clarify and say "right I know, some brands extend their sales to store carriers, and I was just wondering" she laughed in my face and again rudely repeated to me that I was in ulta. So, thank you so much. I've never been so openly insulted by a sales associate anywhere. Maybe stop working in customer service, because if you can't handle my question without being rude, I can only imagine you'd handle a difficult customer. read more

I was in there yesterday morning for about 10 minutes and not ONE person greeted me, they were standing behind the cash wrap talking with each other. The store was a complete disaster, messy, dirty and out of stock on a lot of items. That was my first time in Ulta and my last. Thank you read more

I had a great experience the time i went. Lauren assisted me when i was trying to color match concealer and powder to my face (super friendly!). Then Jackie was just the best at clinique. She not only helped me match the new workout foundation, but she also helped me get some face cleansing products to start. She helped me and my room mates and she was just the best. Definitely will go back when needed and not hesitate. The line was busy but my transaction was fast as well. read more

Just had a skin care session with Alyssa and I could not have asked for a better experience! She is extremely knowledgeable and friendly. She really cares about her clients and makes the entire appointment relaxing. Can't wait to go again read more

The supply is great, and even though I prefer to be greeted when I walk in a store (especially when I am the only customer and there are at least three employees in the section in which I am browsing...), I have no problem flagging down someone to help me. The thing that got me tonight was that I was trying, SO HARD, to spend money, and no one seemed to care. I asked about 7 different questions, looking for specific products or asking about conceivable alternatives/suggestions, giving a dozen openings for upsells or suggestions, *trying* to get help, and no one bit. When one thing I wanted was out, all I got was a shoulder shrug and a "sorry." I ended up finding a couple of things just fine (after wandering around myself), but the only reason I didn't leave and go to sephora is lack of time. So much potential, ULTA, but your customer service needs a boost. read more

The employees and managers are so rude and not helpful. The manager when I asked for help kept on shaking her head at me and being rude. Then on one of my returns they only gave me $15 back off a $29 purchase. So unfair and not right. It truly did make me not wanna ever go there again, I'll just stick to Sephora. read more

Some of these negative reviews really suprise me because the goleta ulta has exceeded my expectations in customer service every single time. Tiffany is new in the salon and shes awesome! She literally changed my "blonde" life after saying "she couldnt live without purple shampoo" I couldnt afford it at the time but I came back weeks later and go the joico shampoo and conditioner...and OMG life changing!!! I would have her do my hair in a heartbeat but Im super close to my current stylist! Another visit..yesterday I stopped by on my way home from work with a birthday gift card to play with. Jacklyn (the clinque manager) was beyond helpful, she answers more questions regarding beauty products that I ever would have expected. She stayed with me from skincare to luxury makeup brands to brushes to hair...and helped me decide on essentials so i didnt go way over my gift card amount. I am a manager at a retail clothing store and I can honestly say, she is a GEM in the retail world! Ulta is very lucky to have her on the team! I should add that I also shop at sephora pretty frequent and I love both...but recently Ulta is really becoming my favorite In reguards to the bad reviews about feeling ignored, this is what I have observed between the 2 stores - sephora usually has a fuller staff to store and customer ratio. Sometimes so many that the look bored because the store is only so big -ulta is the complete opposite, less staffed bigger store, more customers than availible sales associates... which all i have to say to that is..i get it! Thats how retail is sometimes and I completely understand. But to future customers, if you need help and no one is availible at that mintue...just ask! And i promise you will get service that exceeds your expectations! read more

Deborah at the salon did such a wonderful job on my hair!! She accommodated us last minute on New Year's Day! She is so funny and listened to what I wanted and gave me an easy to manageable cut which is exactly what I wanted! Thank u Deborah!! read more

By far the worst Ulta for customer service. Usually they're low on staff. And if you're ready to pay it takes them about 30 minutes to cash you out because there's usually only 1 register open and people in line. Also most of the cashiers have no sense of urgency. I won't shop here anymore. I rather go to Sephora for quality and friendly customer service. read more

Disappointing service - long lines with no true regard for the customers' time (20 minutes+). No samples and lots of out of stock items, however I am happy they're available so close to IV. Try to make one trip rather than a few. read more

Avoid this ULTA location at all costs! They deserve zero stars as the service is absolutely terrible! I waited with my friend for 35 minutes to check out and there was an issue with every single customer that went to pay. My friend had to ask for her free gift. Employees walking around store doing nothing while one person was on register checking people out. Went back a few days later and there were two people on register and after waiting 20 minutes to pay, we walked up to the register and the employee said "actually I'm going on my break!" and walked away leaving us standing there while a long line remained behind us. Disgusting service! Better off buying ANYWHERE else! read more

I've been shopping at this ULTA for a while now and it's so nice to see that they've hired new staff that seems passionate about their job. Now, I know a lot of reviews have said they spend too much time in line or can't find any associates, and I know that this is an issue for two reasons: 1, it's Goleta and there are so many entitled snotty people living here and 2, they've never worked retail and don't understand. But, I've definitely noticed a change at this ULTA, staff is very knowledgeable and helpful and especially the two handsome young makeup wearing men that work there (that I have seen), as well as the nice lady with the pretty eyeshadow at the brow bar. I came in for a foundation but they helped me find so much more and I feel more confident with my makeup practice. Also, they've improved so much with the visual quality of the store. So happy!!!! read more

Celeste at the Benefit Brow is amazing. She does a great job on brows. She really enjoys her work. She takes the time to educate you on how to apply the makeup your are buying. I always feel good after I see her. read more

I am disappointed with the haircut I received from a hairstylist at this location. The hairstylist was a nice woman but she was very inexperienced in cutting hair and if it wasn't for my constant instructions on how I want my hair she would have done what she thought was good and would have left me with hair that I would have hated. I am just ok with the cut but it could have been executed much much better . I showed her many pictures of the exact haircut that I wanted, which was simple to begin with, but she followed her own suit. I won't be going to Ulta for for hair services any more. read more

Yaletzy cut my hair and did an amazing job. I would recommend her for anyone. Her co worker Cecilia was very helpful as well. Thank you for a great hair cut and great service! read more

Don't bother wasting your time or money here.. I was walking around the store trying to find an employee for HALF AN HOUR because I had one simple question but couldn't find anyone.. I got in line to check out and asked the cashier if she could help me find my item.. she spoke through her mic and immediately said "sorry no one can help" and just started checking the rest of my items. Then I had a coupon and the scan code had gotten messed up from a water stain but she refused to type in the coupon code that would make the coupon work. Probably because she was lazy. She seemed VERY unhappy and extremely rude. Lastly if you do end up going there, don't forget to ask to use your points because they aren't allowed to tell you if you have any, but that will save you some $$ if you remember to ask. read more

I got a shampoo and conditioner that was not working for my hair whatsoever and so after 3 washes, I called and asked what the return policy was. The girl said "as long as it's not empty, you can return it. I'd say about 50%" considering I had only used it 3 times I was like okay, it's still at the top. It's at least 75% if not 85% full. I have long hair so I do have to use more but that's besides the case. I came in and tried to return them and they said I couldn't because the product usually goes to the top, even though it definitely doesn't. After a little bit of talking, Celeste honored my return and I really appreciated that because I absolutely hated the product I got and it was too expensive to just throw away. So I'm really thankful she was there. I now know and just for everyone on yelp, there is a return policy of 10% used. read more

We had a great experience at the Ulta Salon! My daughter had her first blowout (she's 12) and I had a cut and color. The stylists made sure we were satisfied, and Katherine spent the time to get my look just right. Afterward, we were hooked up with the products we needed to maintain our styles. The whole experience was great! read more

Sign up for an ulta card. Then keep an eye on your email. Certain days they have awesome deals and specials where you can get free stuff. And in the email you can always get a percent off your bill. read more

I went in the other day for the second time since living here. I got there early for a manicure appt I had that afternoon. I decided to browse while I wait. I noticed dirty/gross testers, no associates acknowledged me while I browsed, no one asked if I needed assistance or anything. Now I work in retail myself and I understand needing to get your job done with displays or whatever it may be. But really not even a "Hello" or a "Can I help you?" was said so it's just kind of appalling to see poor customer service. I walked through aisles looking at makeup while associates glanced over while continuing their project. I was testing makeup on the back of my hand and needed a tissue to wipe it off...I couldn't find a single stand w clean tissues or cotton. There were plenty of used cosmetic supply strewn on displays. It was really off putting. Makeup testers out or dried up/funky smells. I had a great experience last year I went there to get my nails done. The girl did everything you would do for a manicure. This time on the other hand was different. When I went in the other day, my nails came out looking like I had painted them quickly before I came into the salon. No soaking of nails to soften skin, no pushing back of cuticles..you know the regular routine of a manicure. I felt bad calling back because the the woman who did my nails was SUPER friendly and nice. We had a lovely conversation too. But I didn't feel like she knew what she was doing all the way. My nails look awful and I payed $40 total for them to look like I did It myself, which is the whole reason I go to get them done so they look nice. I don't know if I'll be coming back here for services. read more

This place is just an average ULTA. Employees are average, not great but not terrible. I do love Nay at the Brow Bar. She is awesome. She does a great job with my brows, and I go there for her. read more

I like this as a closer alternative to Sephora, though they don't carry nearly as many brands or products. The sales people don't really know their "stuff" so I feel like I have to know exactly what I'm looking for when I go in there. However, they do offer returns, no questions asked, which is nice because I am picky and don't want to spend $20 on eye shadow unless it's really worth is read more

I'm a fan of this Ulta--it's new, clean, and spacious, and it has a lot of different lines to pick from. Plus I get coupons to use there regularly, which is nice. If you're one of those shoppers who likes to be left alone until she actually needs help (like me), you'll like this place because the employees don't seem to be quite so all-over-the-place--as much as I love buying makeup from Sephora and department store counters, I sometimes find myself hiding when I see employees because I'd rather focus on the makeup than making conversation! Also, the location is pretty convenient because I was tired of having to drive all the way downtown for more upscale makeup lines, and it's easy to pop in while I'm on a Costco run. All in all, I'm pretty excited that this Ulta is here now! read more

I love plenty of things about Ulta. They have a wide selection of both luxury brand and drugstore brand cosmetics, skincare and hair care all in one place. The staff have been helpful in recommending products and they regularly offer a coupon for $3.50 off most products in their mailer (if you forget yours, just google one on your smartphone and present it at checkout). The bummer is that on more than five occasions they have been out of my regular products. On most of those occasions, the staff couldn't tell me when they would be restocked and blamed the manufacturer. I've finally decided to save myself the aggravation and order them online with Prime. read more

This store is the worst. Every single time I go, I leave empty handed due to the shelves being in total disarray, a majority of the products open and used (despite there being testers) and entire product lines being sold out. Staff are completely unhelpful, often just testing out makeup on themselves. With sephora so close, I have no desire to shop at ULTA until their store becomes less of a disaster. read more

Jackie Jackie Jackie! Jackie has helped me pick out some of my favorite products. She matches me well with foundation and takes my skin's needs into consideration. She knows her stuff and I trust her recommendation. You'll find her in the expensive makeup section and, almost guaranteed, she'll engage with you first! read more

The only reason this is 4/5 stars is because they always run out of the most popular items (like the Becca Ultimate Coverage foundation) and their restocking is not in sync. So, I have to make trips down to the nearest Sephora; however, besides the sell-outs, Ulta being in a very close vicinity to IV is so dangerous. I love how Ulta is a combo if drugstore and high end beauty products with coupons here and there. read more

I've been shopping at this Ulta since it opened and the staff are generally the nicest people, upbeat, inclusive, and helpful. Especially in the Clinique bar. They also seem quite busy. Sure - sometimes when it's busy the line is insane, and sometimes the products are in limbo states of restocking. I'm sure management has its up and downs. In general this is a fine Ulta with nice workers. read more

I've had a pretty good experience every time at Ulta, but today I came in debating between two different foundations and was approached by an Asian employee most likely in her mid twenties. She asked me if I needed help, but when I asked her if she had tried the two foundations I was choosing between, she laughed at me, rolled her eyes, and said no. I've never had such horrible customer service/been disrespected in that way at a retail store. Why even bother to ask if you're just going to roll your eyes? read more