Staff is very friendly and helpful. Very easy to lose time just browsing. They carry most brands but not all product lines within brands.

I received a birthday email saying I could redeem a free birthday gift, and the website showed that the gift would be a Moroccanoil product. My mother-in-law and I both have birthdays around the same time, so we went to the store expecting to receive it. Instead, we were told that the only available options were acne patches or mascara. That was very disappointing because it was completely different from what was advertised. We even made purchases, but we decided not to redeem the birthday gifts because it felt misleading. This left a bad impression. If the advertised birthday gift isn't actually available, customers should be informed before making the trip. Overall, it was a disappointing experience. read more

I used to love this particular Ulta and I've quite frequently spent a lot of money there but lately it is just become a click I don't have time for you kind of place. I went to get my hair colored because my stylist was on vacation and I thought this was more convenient. I would just stop in here and they couldn't even give me the color and was so rude and turned me away, which my God isn't this a business that does Hair and from what I understand I have a very basic color. It's just sad because this used to be my go to place but now I'm going somewhere else. read more

Save your time and money and DO NOT go to this or any other Ulta! I always have issues with their customer service and the unwelcoming environment in their stores, which is why they're always empty. Go to Sephora instead! At least at Sephora the staff are pleasant and helpful! There is a reason their reviews are terrible and it stems from their store managers (PooMee specifically). If you're going to be rude and miserable, maybe find a new job. Will not be going back! read more

Special need, otherwise I wouldn't shop there. Very little help from staff. Primary objective seems to be to sell the most expensive products in the store. I can only assume there is some sort of commission structure in place. read more

Terrible customer service from one of the cashiers. I went to redeem my birthday gift and went up to them to ask for help. The lady was trying to help me but the cashier next to us kept rudely stating that I had to step out of the line until I find it. Soooo rudeee! I was obviously asking the lady cashier for help and the other person repeated like 5 times to get out of the line. Please make sure all employees have customer service training. read more

Ulta Beauty Hair Salon now installs tape in hair extensions! You buy them at Sally Hansen and bring them in to the Ulta Beauty Hair Salon and ask for an appointment with Lucy or a walk in appointment to put in a few tape ins and they usually if not busy have time from like 12pm til 2:15pm. I recommend Lucy at the Ulta Beauty in Hoffman Estates, IL. She did a fabulous job on my hair and they lasted for an entire month to two months which is absolutely unheard of most the time for tape ins in my hair that's fine and thin. I asked her to not add volume or bulk. I wanted then flat against my head with no helmet head look. She did it! And we decided not to trim them because they just looked amazing and natural with how she had placed them. Great work! Thanks Lucy:). I will be back again. xoxoxo - TCE - read more

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Consistently terrible service The employees are not well versed in any product knowledge. I wish another store was closer Today I was fed up and emailed corporate read more

My salesperson today was Helen She was awesome I came in looking for eyebrow shadow I took note if the advertisement stating "buy 19.99 worth Ulta brand makeup and get a cosmetic bag filled with goodies! I asked Helen help me find brow shadow and flattering gloss Which she did, a two in one brow gel and shadow only 10 bucks the gloss was a stain but has a gloss consistency I love it, both ULTA brands The free makeup contain a Arsenal of Goody's containing a lipstick crayon and double-sided eyeliner eyeliner pencil sharpener eyeshadow primer concealer eye shadows a mirror press powder it was unbelievable I only spent 23 bucks I'm good on makeup for the year I'm so geekef right now ,Thanks Ulta read more

Ulta Beauty - My free gifts - Cosmetics & Beauty Supply Near Me - Hoffman Estates, Illinois

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The worst. I stopped in because of an exclusive brand they sell, usually Sephora is my go to. And then another time because I need something urgently and Sephora is out of the way going home. Anywho they never offer any help and then when you get to the counter, they have the nerve to ask would you like to become a member? OH yeah ok because you're customer service is so wonderful. NO thanks. Even my friend in Cali had the same exact issue. SO must be an overall work ethic at Ulta. read more

Again, same girls with the attitude. I was with one of my friends who happens to work at Ulta near here, we were looking at the belif end cap and some customer asked if she worked there for help. Without hesitation, she helped her and she doesn't even work at this location. This store is not inviting at all. read more

Received full highlights at this salon, and did not get what I asked for my hair stylist asked me multiple times what color I wanted and I told her and she said okay. Then towards the end another stylist told her I wasn't able to get to the color I wanted. Either way it was super unevenly colored. I was told that the GM would get back to me... regarding a color correction or refund but nothing at all yet. read more

Ulta Beauty - Horrible color and unevenly toned. Worse in person - Cosmetics & Beauty Supply Near Me - Hoffman Estates, Illinois

**THIS REVIEW IS SOLELY ABOUT THE FACIAL SALON** I booked a 60 minute facial with Vanessa. It was my first salon facial with that duration, previously I would only do the shorter ones. She had me fill out a questionnaire about my skin type and conditions, then she made some suggestions on types of facials that could work for me. She ended up choosing calming and relaxing elements since I was stressed from work and my skin was super dry. I can honestly say that I have never felt more relaxed in my entire life! There was soft, soothing music playing in the background to enhance the experience. She was so gentle, but really cleaned out my pores! I was impressed afterward with how hydrated and clean my face was! I'm definitely going to be coming back in a few months, AND I'm going to bring my husband! Vanessa is truly wonderful, and I highly recommend anyone to go to her. read more

I think I should do two different reviews on this Ulta. A review on the shopping experience and another on my experience getting a facial....... Well this one, will be about my experience getting a moisturizing facial at Ulta by Vanessa! Vanessa is great, I really like her. I got a 60min facial and my skin concern was lack of moisture (due to a bunch of recent travels in the friendly sky). Upon arrival, Vanessa was very welcoming and warm. We had a brief conversation about my skin background and she gave great suggestions as to what we should do for our facial session. I wish I could remember everything she did in the facial, but it was a lot lol. I do remember she cleansed, exfoliated, did two 10min mask and some dermablading (I don't remember what it was called) thing to extract blackheads and finished with serums and moisturizers. Vanessa and I chatted about everything under the sun during my treatment, she makes you feel very comfy. Once the treatment was done, felt like I just made a new friend and personal esthetician. We definitely scheduled our next appt for 4 weeks out. My skin is glowing and feels smooth, I loved it and I am extremely particular about my skin!! read more

I got my hair done my Candice and you guys she did an amazing job!! She knows what she's doing when it comes to hair! She takes her time and makes you feel so comfortable. Everyone deserves a day to pamper yourself, get your hair done by Candice you won't regret it! Thank you Candice for my beautiful haircut and deep conditioning treatment my hair has never felt better!! read more

New, big clean store. I've never waited in crazy lines just to check out. The gem of the store is Benefit brow bar technician Mariella-amazing brow work. read more

**Salon Service Review** I have never gotten my hair done at an Ulta Salon but my boyfriend got me a gift card so I booked an appointment with Nicole M looking for a lived in blonde and haircut. She really listened to what I said and did a beautiful job. It is exactly what I wanted and she also was great to chit chat with. I will definitely come back to see her again! read more

Received a gift card to ulta, went and tried to buy something and had trouble trying to pay at register turns out it's only a "online gift card" 2 weeks later came online to check the balance turns out they did charge the gift card and I didn't even get to take the products ‍ read more

I scheduled an appointment online and it was confirmed by the system. Next day 1 hour before the appointment I received a phone call from Marie Candice Flores that she needs to cancel the appointment because she has a full hair color appointment scheduled at that time. Canceled the appointment because she decided to take full hair color appointment instead of a kid hair cut. Money hungry person. This is not acceptable!!!! Worst service ever. read more

I always go to Ulta have been a customer since college. Stores are well lit easy to view products. Displays are fun to explore. They have very welcoming associates. Products are logically organized and if it's not in stock they will ship home for free - this is my happy place !! read more

don't get ur haircut there. Lucy cut off a TON of my hair extremely choppy after i told her multiple times to just trim the ends. my hair used to be so long read more

I absolutely loved getting my hair done by Candice. Not only is she very nice, she takes her time and listens to exactly what you want to have done. She did an amazing job. I love my new hair. I highly recommend her! read more

Kassandra in salon was great. She took her time explaining the process to me. Helped me fix the hot mess my hair had become due to poor job from another salon and my at home attempt to Fix. Will definitely go back to her read more

Cadence was my hair stylist and she was amazing!!! She takes her time and is amazingly thorough with doing my highlights and making sure I was comfortable the whole time. She has an amazing eye with color and just an overall amazing employee! I will be going back to her soon :) read more

I have always bought my makeup from low end places that don't specialize in makeup. I was happy to see that when you actually needed help they would offer their opinions about what you should guess based on their experience. Very comfortable. read more

On 09/14/21 around 7pm I went to this location to purchase a certain foundation. They didn't end up having the foundation at that location, so the sales rep was trying to sell me other foundations. I asked for samples because before I commit to purchasing a high end foundation I first want to make sure the shade is right and my skin works with it. When I asked for a sample she became very stand off and didn't give me a sample. She didn't even give me the option to purchase the foundation I originally wanted online and have it shipped to me or the store. Now I am only going to take my business to Sephora. read more

Great staff! Caring and knowledgeable. Esthetician's are great. Facials are awesome! Waxing services at benefit come out amazing and the detail is perfect. My favorite Ulta! read more

I'm super bummed at all the negative reviews on here, as I love this Ulta and the staff. Helen is my favorite employee, she always is super helpful. Consuela does my brows at the Benefit brow bar and she's amazing. I'm there so often some of the employees know me and always go out of their way to say hi. And Ulta has a whole has always been my go to. They have such a great points program and I've always had great experience with their employees. I do however agree some employees should be trained a bit better before helping, but I also know no one is perfect! read more

every time i go to this location the workers are all chatting with each other, don't welcome in any customers, they are laughing really loud within themselves. I needed help finding a product and it felt like i was interrupting their conversation. its not a good look... read more

I usually love ulta but I wasn't impressed with this ulta. I had some questions on products I wanted to buy and nobody would help me. I walked around the store many times looking for a worker and after a while I found them all talking in the corner. A worker then picked out a color for me that was 2 shades too light. I am very unimpressed and was very interested in buying prestigious products. Also the worker looked me up and down as if she was judging me for not looking rich or put together as predicting that I was not going to buy expensive products. Would take the dive to go to a different ulta. read more

Rude rude rude. We went to someone who I believe was the manager to help us find a foundation we had ran out of. We even brought the bottle with the shade listed on it so it'd be easier for them to grab for us since we were in a rush. All we got from her was ATTITUDE and the wrong foundation in the WRONG color. She didn't even ask if it was correct or make sure we were all set. It was more of a "here." Shoved it into our hands and walked away situation. Then she went back to another employee and continued talking to her about her son. So much for being sales and customer driven. We left empty handed but honestly will probably be back-- but never asking for her help ever again. The other times I've been there, all the other girls have been helpful. read more

I normally love Ulta. This was my first time visiting this location. I was looking for a couple specific products (Too Faced Born this Way Setting Powder and Smashbox primer water) and I wasn't able to find either. There was not any staff in sight. I browsed on my own for probably 10 was to 15 minutes before a woman finally approached me. She asked if I needed help. She looked irritated and was chewing gum with her mouth open. I said no thank you and she walked away. She then followed me around the store, as if she thought I was going to steal something. I looked back at her once to try and make eye contact with her, but she was looking at her phone. There was only one other girl I saw in the store and she was working the register. She did her job absolutely fine, but there was a long wait in line. I will stick to my ulta in Schaumburg from now on. read more

I went to this Ulta to get my daughter's haircut. We showed up at the appointed time at 6pm. The only stylist was in the process of serving another client. She came up and said that she was the only stylist but I had to wait and it will be a few minutes. The woman getting her hair done had wet hair, nothing close to being done. I pressed how long and she said 15 -20 mins. I waited more than 25 minutes after which she was done. We were standing there but she did not acknowledge me and continued doing what she was, neither was she apologetic about the wait. I cancelled and walked out. Last time, the stylist had started doing my daughter's hair and in the middle of the haircut went to help some other customer for about 20 mins. She came back and apologized. I was somewhat annoyed but went back because at least she had been courteous. No going back to the salon for me. read more

Friend got their hair done at this store and it was absolutely terrible and the "stylist" Candice seemed not even aware of how badly she messed up the hair dying was a tremendously failure on her part, and her inability to recognize this was the icing on the cake. Would not recommend received a full refund. read more

Brought my 2 kids in for "fashion" permanent hair coloring - 2 boys with less then 1/2 their heads done - it has been exactly 7 days right now - despite purchasing the recommended salon shampoo - both boys have lost almost 100% of the color. I paid $55 PER kid plus a generous tip - for 7 days worth of color the $120+ dollars spent was a TOTAL loss. DO NOT GET YOUR HAIR COLORED HERE!!!! read more

Usually I don't leave reviews but this time I felt like I had to. Workers here are very rude. They care more about organizing their store than customer service. Girls are way too busy talking to each other than helping costumers. After 15min of walking around, I finally had to hunt them down lol read more

Went in for a haircut, salon was completely unstaffed. Walked to the front counter and asked the cashier (who was nice and helpful) if location still did haircuts. She called a manager who told me all salon employees were at a training. Manager seemed unsure as to when they were expected back, said anywhere from 5 minutes to 2 hours, but "I could wait". Manager then explained that the salon manager actually was there, but had an office day and didn't feel like cutting hair today. I won't be coming back. read more

I was glad to see an Ulta closer to home, but this place makes me crazy. They are always out of product. There is never anyone to help. I've tried going on several times for items to find they don't have there. I attempted to call first many times, over several weeks, no one ever answers the phones. Where are the employees?!?! read more

Walked in to the salon just to get a simple blow-out...It was by far the WORST experience I've ever had at any salon. I walked out looking like I just went to the beach...my hair looked filthy and it was the frizziest it has ever been. Basically, my hair looked better before I walked in. I had to rush home before my event and re-wash and blow dry my hair. If a beautician can't even blow dry someone's hair properly, I fear what other services she would totally butcher. I'll never go back and I absolutely do NOT recommend anyone schedule a hair appointment there....ever. read more

I have been going the salon at this location for several months. I must say staff is always pleasant and prompt. When calling for initial appointment, I did not have to wait weeks to get an appointment I am able to schedule my next visit while I am there so it fits into my schedule:) read more