I was in need of an associate to help me find 2 items and I am always lost in these stores .... Fortunately Jessica to the rescue... pleasant well informed and just as sweet as could be... then when I went to check out she had jumped in to help her teammates.... Kudos read more

Poorly managed stored , I'm a regular customer and usually there's nobody to help you. If you ask for help to find something they're very mean and unhelpful. read more

First time at this Ulta Beauty location on Washington Park, La Quinta. I did online purchase for store pick up due to a promotion I received via email. The promotion was spend $40 and receive $10 off. I decided to pick up my usual items Madison Reed hair color and Evian mineral water spray. Excellent customer service at this Ulta Beauty location. As soon as I walked in the store, I was greeted instantly and was informed someone will come to help me since the cashiers saw me walk up to the store pick up corner. The sweet lady that helped me and handed my store pick up was available within a few minutes. She asked if I needed anything else and to check out their summer products. We will definitely shop at this Ulta Beauty location again when visiting this side of town. We needed the Evian mineral water spray since it's 112 degrees here in Palm Desert. This location is also very clean and fully replenished. Great to know about this location as this will now be added to our store pick visit list for Palm Desert. read more

See all

Made an appointment at the salon last minute. PATTY J. did an amazing job! I got color and highlights and it's the first time EVER, I have gotten exactly what I asked for. She was excellent! read more

I had a brow appointment scheduled, the first one I've ever done with them, and when I arrived they had me wait 10 minutes. Then a woman came out and said she was running 20 minutes behind and would be with me soon, which meant I was now waiting a total of 30 minutes. Annoying, but I was already there, so I stayed. Then the 30 minutes passed exactly, and instead of her coming back, a different woman walked up and said that the original person wouldn't be able to do me after all, but she could take me instead... except it would be another 20 minutes. I was like, why tell me 20 minutes if it wasn't even going to be her and it wasn't even accurate? By then it was getting late, and I had to drive two hours after the appointment, so it just ended up feeling super frustrating and like my time wasn't respected at all. read more

Always enjoy all the products...so many choices and assistance is great! I usually spend more money than I should - but I always like the results! read more

I was kinda hesitant trying out the Ulta salon but Jessualy S. gave me the best blowout. The hair wash was the most relaxing thing EVER. You can't beat the price. It was truly amazing. I will be coming back!! read more

Ulta Beauty - BLOW OUT BY Jessualy S. !! - Hair Salons Near Me - La Quinta, California

Came in knew I was looking for concealer and maybe a contouring stick. Petra was so sweet to help me look for a perfect color and also help me try them on so I wouldn't leave unsatisfied. Store was very clean and organized and made things easier to find. Definitely coming back for my Clinique goodies. read more

Check out was ridiculous!!! All while the manger came and went without calling for extra help. Line all the way down the aisle!!

Placed an online order Candace said they don't work on the orders until the next day if you order them after 5pm which is ridiculous since I drove 30 minutes all the way from Palm Springs for my one item . She went to get my item and they didn't even have it In stock even though she said they had 7 of them , Celeste was no help she said just cancel her order and she can come back tomorrow read more

Lisette from Ulta beauty in La Quinta was so kind she helped me with everything I needed and assisted finding all my products honestly, I would come back any day for my stuff to this store she she got a promotion she is great read more

I went there around lunchtime and I need to be there. In-N-Out and the girls were amazing. They found what I was looking for and they were kind and caring. I will go back again. read more

Went shopping at Ulta today for about my 5th time, and I immediately remembered why I don't enjoy it. The blasé attitude of the staff is a major turnoff, as they seem to look at you with dread if you approach them for help. I actually went into the store twice today; first to shop for a mascara primer. No one offered to help me, which was OK. I was not impressed with the haphazard display of the cosmetics, with many of the lines missing a vast quantity of products that were entirely sold out, and others knocked over making the displays look a mess. When I checked out, there was no one ahead of me and the two young women at the cash register did their best to ignore me and make me wait until they felt like looking up. I'm so not impressed by sales clerks that act like they are holier than thou. I had sampled a perfume and after leaving the store to shop next door, decided I wanted to purchase the perfume and returned to buy it. Seeing that it was locked behind glass, I approached a sales clerk for help who had ear buds in and she did not look me in the eye when I asked if she could retrieve the perfume for me. I went to pay for the $175 perfume and encountered the same sales clerk, who repeatedly asked me for my personal information 'because our policy won't allow you to return it unless you provide it.' They wanted my phone number and email address, and when I wouldn't provide them, they asked for my full name and zip code. I didn't appreciate that. The staff there just gives me the ick. read more

Ulta Beauty - The cashiers make you wait even if no one is in line. - Hair Salons Near Me - La Quinta, California

See all

First of all..Ignore the baseless negative reviews! You need to judge for yourselves this store and salon! I have been going to this Ulta for 8 yrs and never had a bad experience not one bad attitude or seen it! I want to share with you my reason for writing now. I tried their salon today. I have been looking for a great colorist, not average, but outstanding and the photos here show Lisa's results are pretty miraculous! I booked an appt for a color and highlights. On-line easy peasy no deposit required! Nice! Lisa is professional and knows color. She listens to you and confirms what you want. Has an assistant, but does the work on you! Have you selected and paid for a stylist who uses an assistant than has them do the work on you while they work on someone else? That is why I left those overpriced places that touch your hair then turn you over. Lisa gets to work makes sure you're comfortable and doesn't try to sell you on any add-ons and sticks with just what you signed up for. You can always get her recommendations, but for my first time I did want to stick to what I selected and Lisa did that. She's amazing! I'm thrilled with the outcome and the people that work in the salon are nice they work as a team it was a very nice experience! Lisa blow-dried my hair and curled it something I noticed other salons don't do is curl your hair after blow drying it! Bonus points!! Lisa did an amazing job! I highly recommend her. You won't be disappointed and you won't break the bank. I shopped after my hair appt and the gal at the register between 4 and 4:30 today was what you want representing your store. There was a line forming and she was the only one up front while I confused things because I was going to do the charge card for the discount but changed it and she didn't budge on her customer service! Patience, kind and complimentary. I included a tip for Lisa but realized later in my rushing myself at the register that I should've given more. So Lisa next visit I will add additional Give Lisa a try you won't be disappointed you'll just be looking hot! read more

Really love this ULTA :) Every time I have gone the employees are really helpful. It's also pretty organized and clean! Sometimes when I've gone to other locations things aren't in the correct place or there is trash around the store. read more

I went to ulta for my biryhday and I got many choices to choose from , the employee Gabriella helped me choose the PERFECT skin tint, I went in without knowing what I needed explained my skin situation and she helped me pick the perfect items! service is amazing will be coming back and recommending!! read more

This store is not inclusive of neurodivergent people, including those with autism, even if you are at curbside pick up. The employees are aggressive and actually threw a curbside order into the car because they were being aggressive with my husband who has autism. This staff needs training quickly before a lawsuit unfolds. read more

Noami in the register has a very bad attitude. Was annoyed when I gave my gift card and rolled her eyes at us. don't hire people who don't have good costumer service. as someone who is also in the industry she needs some classes or to work somewhere that doesn't involve interacting with costumers. read more

When I called to have my roots done, the receptionist told me the price is $66 which includes color, wash and blow dry. When it came time to blow dry my hair, I told the stylist that I use a round brush on my hair. She told me that she couldn't use a brush, because that would be a blow out and cost $22 dollars more. She called her manager over, Lisa with her cowboy hat and an attitude. I told her I was told I was getting a blow dry, and didn't understand why the stylist couldn't use a brush. She replied a blow dry is done with the hands and blow out is with a brush, and cost $22 more. I have never heard anything so ridiculous in my life. I have been to many Ulta's and none of them practices this switch and bait. And if this is their practice they use, they should tell you on the phone when you call for an appointment. When I asked to speak to another manager, this Lisa told me that I won't win!!!!! What kind of customer service is that! I will never use their hair service in La Quinta again!!!!!! Shame on the manager, Lisa with no respect to customers!!!!!!!! read more

Got a perm on my hair after was bleached 4 months ago, was not told that it may not take or would literally ruin my hair but i walked out of the store with my hair being stretchy and dry. Never go to ulta to get your hair done. read more

Plan on spending 5x the time you shopped standing in line while the one poor cashier up front tries to handle everyone in line. POORLY managed - employees AND customers should be treated better. read more

Yesterday, I visited the La Quinta store with my granddaughter to buy her first facial products as she's getting older and starting a skincare routine. We were incredibly fortunate to have Judy assist us. Her dedication and the special way she makes customers feel listened to and supported went above and beyond our expectations. Every store should have a Judy. Please make Judy the president!! read more

:( I am so sad.. came here with high expectations because i used to get my hair done at Ulta in Texas. I came with a girl named Carmen. I showed the picture of the kind of hair color I wanted & she didn't get me there... also, my hair was very long and she said she'd trim a bit of the damaged ends maybe 2-3incbes and I got my hair chopped from all angles and now I look so silly. It's embarrassing to have to come to work & I am not happy. I guess you live & you learn, right? ‍ can't wait for it to grow back out. Will be going to a different location for my hair next time. Also, she left the bleach on way too long because now all my hair is stiff and damaged. I paid $435 for all of this. I am EXTREMELY regretful. I want to cry every day I look in the mirror. read more

Maira always doing an outstanding job in taking care of my eyebrows every time I go see her.

Had another great experience with Alexandra. She did an amazing job covering all my grays and getting the color exactly right. I couldn't be happier with the results. She really listened to my concerns and styled my hair to make it look fresh, healthy and full of volume. Thank you, Alexandra! read more

I would have given them no stars. I want to Ulta on 8/29/24 with my children looking for looking for a that was a part of the 21 days of beauty . I arrived at the store around 4:05 ish. i found three of the items but couldn't find two walk around the store properly like 6 times or more. i noticed that all the employees were either on their phones or huddle up talking. There was one employee having a conversation on her phone in one of the middle aisles. As I walked around, I asked several employees for help and got ignored. on my last and final attempt as I walked around the store on final time I said Over ten employees at the store working and not one can help me find what am looking for!!!!. I just left my items. I never noticed or seen any manager or supervisors. I did ask the cashier in the front of the store to speak to a manager. The cashier looked at me as if she didn't know what a manger was. I told her do you have a supervisor on duty? She than said I don't know if we have either. Than I told her once's you figure who that is please tell them, that theres no point in having so many employees working if they can't provide customer service. This location has the worst customer service. Am never going again. I would rather go out of my way to drive to Palm Desert than to go to the La Quinta location. read more

I went into Ulta to put some makeup on because someone kept my makeup bag. That's what the testers are for right? I put a tester in my pocket to compare to other foundations. I wanted to get the color right. Then some girl starts following me around the store and tells me to give her what I have in my pocket. As I was leaving she says it's still in ur pocket. I emptied my pockets out in front of the whole store and my purse which was so embarrassing. When did it become sales stalking? read more

02/15/25 - Worst experience ever my sister and I were being helped and then the employee started helping another girl and completely ignore/forgot about us! We decided to redeemed my sisters birthday gift and the girl at the cashier wasn't very helpful she was so rude to us! Which made us leave and go to Sephora instead. read more

I love the staff here, a very nice older lady helped us and found me a great deal on product! I like this store more than the Sephora off el paseo. read more

As you will see, I do not write reviews very often. Now, it's about time!! I have been going to the Ulta Salon at Desert Crossing Palm Desert since they opened in 2011. I started with Lucia Flores, who is now one of the top stylists in the country (for several years now). She is wonderful....she knows all the ins and outs about hair for both women and men in every way imaginable. It's hard to believe it's been almost 15 yrs.. Thanking Ulta for the great service Lucia provides: she is kind, patient, a great listener, smart, thoughtful, funny and the best ever when it comes to hair! Always on schedule too. My husband was curious and after scheduling an appointment a few years ago.....he was impressed and is very happy with her service. Employees are polite and so helpful as well. THANK YOU! read more

Carmen in the salon is my go to girl for my hair she is amazing and listens and does what you ask.

I only go in to see Hazen for my hair and he always does such a great job and has the best attitude!! Not only that but he clearly loves what he does and is very educated on everything. He has such a genuine personality & does exactly what you ask, 10/10 recommend him to everyone I know! read more

Love going to this store, just got a cool cut with color. Everyone is always nice and professional from start to finish. Lisa who is the manager was able to give me the look I was going for when describing what kind of style and provided excellent service. The staff work well together. Overall this is by far one of the best salons to get your hair done. read more

Didn't know what I was looking for Nasi the manager super helpful! Once I took this $200 bottle of Bleu Parfum it was plastic sealed and inside was a different bottle nearly empty! Absolutely wild! read more

I got in line and they rang up two people ahead of me. For girls behind the register. When it was my turn I was ignored by all four of them. I continue to stand there for about another minute without being acknowledged at all whatsoever. I put my products down and I walked out the store. Still no acknowledgment. Will go to El Paseo- was trying to save myself a drive. The money isn't the issue- customer service is. I'll pay double somewhere else to be treated nicely before I would pay half as much to be treated like shit. So I left and I went to Walgreens. I got my mascara and I will never return to this Ulta. TO THE MANAGER- keep in mind- employees that do not give a shit about their place of employment WILL steal from their place of employment without thinking twice. read more

EVERY time we go to this location ALWAYS the worse experience! The girls are always soo rude!! I use to work for ulta for YEARS! and it's so annoying knowing that that's not the way the company is! Every single worker...soo rude ! The second u walk in no "welcome to ulta!" No one comes to help you! Always such a mess! And when u do ask for help they don't know what they are talking about! Tried to use to points and was asked for my id! Just to use my points! Not even an ulta credit card! Hate this location!! Ulta would be so disappointed!! read more

Everyone was very nice. Going back again. Had my ears pierced and some waxing. I went twice and both times I had a great experience.

Obviously this post is not for me. My GF went for a haircut and color. 6 hours later!!! The lady charged her an additional $32 for curling her hair. Not Good! She said go to Ulta for the products. Definitely does not qualify as a beauty salon. read more

Whatever you do, don't go see Desiree to do your brows! She gave me a bald spot on my eyebrow!!

I'm definitely not the type to complain, I've worked in retail for years and know how it is. However; I was trying to make a purchase, signs everywhere said "Buy 1 get 1 50% off" but it wasn't ringing up correctly. The manager asked me to show her, as we walked back there we literally caught a sales associate "red handed" removing every single sign...... it's not the 50% I'm upset about, it's the fact I COULD HEAR THEM SAYING TO REMOVE THE SIGNS ON THEIR WALKIE TALKIES, WALKING UP A GIRL REMOVING EVERY SINGLE 50% OFF BANNER, and the manager trying to convince me I was reading the sign wrong. Only exclusions are "kits and clearance" and my items were neither. It truly isn't the 50% I'm concerned about (it's $8), it's the fact that they were literally whispering to each other, literally catching an associate was removing all the sale signs, and the manager confirming that "even though the date is valid there's nothing I can do". SO DAMN PETTY! read more

Ulta Beauty - Hair Salons Near Me - La Quinta, California