I went to Ulta in Pembroke for my birthday makeup. [[HIGHLIGHT]]Cynthia did my makeup, and overall the look was really pretty.[[ENDHIGHLIGHT]] But what surprised me was that she started applying makeup without even cleansing my face. [[HIGHLIGHT]]When I asked about it, she said people usually arrive with a clean face.[[ENDHIGHLIGHT]] But honestly, in Miami, that lasts about two minutes in this heat. Basic prep should include at least cleansing the skin. She even said she didn't have anything to clean my face with. It's strange that Ulta advertises a salon experience in-store but can't provide the basics. read more

Horrible, I gave Ulta Salon another chance after a disappointing experience the last time I visited. During my previous appointment, I arrived early, but my stylist took three walk-in clients while I sat there waiting, despite knowing I had an appointment. Unfortunately, this visit wasn't any better. [[HIGHLIGHT]]I called to schedule a haircut and was placed on hold for 15 minutes just to make an appointment.[[ENDHIGHLIGHT]] When I finally came in, I was told they couldn't cut my hair because of my scalp. I wasn't there for a scalp treatment--I simply wanted my ends trimmed. Instead of offering to cut my hair or explaining any alternatives beforehand, I was turned away. [[HIGHLIGHT]]Both experiences were frustrating and a waste of my time. I understand salons have policies, but better communication and respect for customers' time would go a long way.[[ENDHIGHLIGHT]] Sadly, after giving this salon a second chance, I won't be returning. read more

[[HIGHLIGHT]]I can only start with amazing, love this store to me is like a kid in a toy store[[ENDHIGHLIGHT]] . All my favorite body care, creams, make up and fragrances I find here and always looking for new items prices are fair and variety is vast. I'm a loyal customer.and will keep shopping at Ulta. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

We went into this Ulta Beauty store to find some make up remover products for the wife. Very clean and neat upon first impression. [[HIGHLIGHT]]Several employees working the front of the store but none approached her or even said "Welcome to Ulta"... She had to approach them a few times with questions regarding a few products she found and they were helpful.[[ENDHIGHLIGHT]] I never realized that Ulta sold men's products until today. They did have a few, and I mean a few, small shelves of hair care dyes and face wash gels. The prices were steep $23.00 and much cheaper thru Amazon which for the 3 oz Forming Cream you get TWO 3 oz for $23.00. Big cosmetic companies on display - Lancome, Charlotte Tilbury, Kylie, Clinique and Estee Lauder. Several aisles of hair tools too. read more

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[[HIGHLIGHT]]I had my first Ulta Signature Curly Haircut and a wonderful experience thanks to my stylist, Marilyn. She was absolutely amazing--very nurturing, professional, and communicative throughout the entire service.[[ENDHIGHLIGHT]] I came in with an idea of what I wanted, but I truly appreciated and trusted her professional judgment, which made me feel very comfortable and confident in her care. The base cost of the service was $82, and I was also recommended the Cecred Repair and Hydration Treatment for an additional $32, which my hair genuinely needed. If it's your first time going, just be aware that add-on services may be suggested, and you could end up paying more than originally anticipated. [[HIGHLIGHT]]Overall, I would love to return and receive more services from Marilyn in the future. She is truly a special stylist, and I trust her completely with my hair.[[ENDHIGHLIGHT]] Highly recommend booking with her if you have curls and want someone who genuinely cares about your hair's health. read more

[[HIGHLIGHT]]I usually have a great experience whenever I come here. I've come here for in-store purchases, store pickup and a return one other time and never had an issue.[[ENDHIGHLIGHT]] That's until today. I came in today to return something that I brought yesterday. [[HIGHLIGHT]]The young lady that was helping me was very nice and helpful. She was even able yo let me know when my points were due to expire since I couldn't see it in the app.[[ENDHIGHLIGHT]] I showed her my receipt in the app, gave her the order number and she began processing the return. However she needed a manager's approval. Not unusual. [[HIGHLIGHT]]Well the manager (Mika) comes over and begins reviewing the return asking for the receipt from my email (as if it says something different than what's in the app. They both showed I used points and paid the difference with my card).[[ENDHIGHLIGHT]] But whatever no biggie. She then tells the young lady that she'll take over. [[HIGHLIGHT]]From there on out, I was asked to see my receipt 3 times as if she suspected that I stole it or something.[[ENDHIGHLIGHT]] Mind you it was an online (app) order that I placed yesterday for curbside pickup. So I didn't even go into the store at all regarding this order but to return it. It's always US (iykyk). read more

[[HIGHLIGHT]]No workers around to help or check in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Had three ladies up front, not one acknowledged me until 30 seconds after.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked if they had something and the interaction was very awkward and dry.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Employee barely made eye contact with me or say goodbye.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I usually barely ask for help, but in this place you basically have to harass them to do something or be acknowledged.[[ENDHIGHLIGHT]] read more

I've been a member of this store since 2005, and over the years I've seen different managers come and go. Unfortunately, many haven't taken the time to properly train the staff on discounts and important dates. [[HIGHLIGHT]]The staff is friendly, but that's not enough when situations arise that require accurate information.[[ENDHIGHLIGHT]] It's also concerning that the current manager gives misleading information about the store's promotions. I believe it would be beneficial to rotate managers between different Ulta locations. This would help prevent a sense of ownership over a single store and give others the chance to shine. Change can be a good thing. Giving everyone the opportunity to grow and show their strengths will lead to better results and an even better customer experience. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

[[HIGHLIGHT]]This was one of the worst customer service experiences I've had.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Staff was unavailable, and when they were present, I felt disregarded.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I chose to walk out and take my business elsewhere.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Customers deserve respect and equal treatment--period.[[ENDHIGHLIGHT]] God bless America this so Godless America. 0stars if I could read more

I made an appointment for makeup for an important event. [[HIGHLIGHT]]Was cancelled on 4 hours before. They did absolutely nothing to help rectify the situation, basically said oh well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Horrible customer service. Do not book there for anything important, good chance they will cancel and not care.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Did an appointment for a hair salon with the stylist Jocelyn she canceled the appointment hours later by text and then 10 minutes later called saying that the appointment was canceled.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I followed up with her and told her that online it allowed me to schedule it so I was a little bit confused on why I was getting canceled no consideration or nothing just cancel it.[[ENDHIGHLIGHT]] This is actually not the first Ulta other cancels, a hair appointment for me. [[HIGHLIGHT]]I went back to the salon because I had a secondary appointment for one of my close friends to see if we can get accommodation as it wasn't our fault she was tripled booked.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was completely rude about the situation.[[ENDHIGHLIGHT]] Again do better if this is how you treat your clients no one has fault if you can't time manage. read more

[[HIGHLIGHT]]Needed a new stylist & was lucky to have found Marilyn W. She was warm & welcoming[[ENDHIGHLIGHT]]. She reviewed all the options & even suggested a treatment for my dry scalp. Received a perfect style & family loved it! Highly recommend Ulta for your beauty needs. Lots of selection for all beauty types. read more

Came in today for my usual powder and was lucky enough to be helped by Jayda! [[HIGHLIGHT]]Not only did she grab my powder from the back, but she also put me on to one of her fave products -- and let's be real, swapping makeup routines is every girls' dream convo.[[ENDHIGHLIGHT]] Thanks to her, I finally snagged the tinted moisturizer I've been eyeing forever. [[HIGHLIGHT]]Jayda made the whole experience feel so fun and effortless -- like shopping with your beauty BFF.[[ENDHIGHLIGHT]] Seriously, promote this girl! She's exactly the kind of energy we want when we're out hunting for new products. read more

[[HIGHLIGHT]]The employee refused to let me in to pick up my online order because it's 2 min later than the time the store supposed to close, even though I was there 5 min before, watching her arguing with another customer!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Terrible customer service![[ENDHIGHLIGHT]] read more

My friend and I walked in looking for a perfume and concealer. We found our perfume very quickly and asked for assistance to find a good concealer. [[HIGHLIGHT]]A girl named Dominique came to help us and gave us amazing tips and helped me find a great concealer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Amazing customer service and she deserves a raise or some sort of reward.[[ENDHIGHLIGHT]] She was very kind and helpful and I would definitely come back to this store. read more

Placed online order with in store pick up. Went to the store to check fragrance tester prior to pick up. I was told that there are no testers available for either of the two fragrances that I wanted to try. Instead I was told to open my order to test it and return it if I did not like it. I did just that right there in the store then asked to exchange it for the other fragrance option. [[HIGHLIGHT]]After waiting 15-20 minutes, the manager who brought the replacement item from the back shouted out that I need to join the line to do the exchange.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Ignoring the fact that I've been there with my child in a stroller waiting.[[ENDHIGHLIGHT]] I joined the line and waited another ten minutes. When I get to the front of the line we realize that the manager brought the incorrect item. [[HIGHLIGHT]]Instead of returning the perfume she started speaking out loud that she needs to examine the box to make sure I did not remove the bottle of perfume then she takes the bottle out and stares at the perfume ( remember I have not left the store at any point) and says out loud that it's defective and cannot be resold.[[ENDHIGHLIGHT]] She then says she cannot do the return because it's not showing up in their system I should give 48 hours and come back. Dear Ultq, please train your managers. That behavior is not what is expected from a professional. I am done. My business will be taken where it's appreciated read more

Ulta is great. They have everything you could possibly want that is beauty related. They have some testers so that helps. I did want to sniff a couple perfumes but they did not have the spray on them. They said testers so why remove the part where people can test them? I also thought they were somewhat limited with their perfume selection. Otherwise they have so many brands and varieties of haircare, skincare and hair tools...the list goes on. I like how neat the displays are. This makes it very easy to find what you are looking for. You can join their rewards program. I did a while ago but usually forget to give my phone number at checkout. You can earn dollars off your purchase and they used to give you a little birthday gift. I forgot to go during my birthday month for several years now. Maybe I will remember for next year. ;) read more

the lovely beautiful Jennifer did a fantastic job covering my tattoo for my police interview, quick and easy as if the tattoo was never there ! read more

Denetra A. Did a fabulous job with my hair makeup and lashes for my wedding reception.. she really took her time and helped me even get dressed there as I was running late!! Highly recommended!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

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I was looking through the Bare Minerals products and selected what I needed. When I turned around to leave, one of the associates, Jackie, said that she had another product to show me and brought me to the Pur section. Jackie explained that the Pur products were just as good as Bare Minerals but they were Vegan friendly and cruelty free and while she was telling me that, she applied some Pur primer to the back of my hand. It made my skin feel really silky and I liked how soft my skin felt. I also liked how well their concealer covered up blemishes. I decided to get the Pur makeup even though I had a $10 coupon for Bare Minerals. Jackie was very helpful and seemed very knowledgeable. It's the first time that I've ever had an associate approach me. read more

Ay, this was a disaster. Sort of. I use a very specific detangling cream for my hair. It's very difficult to find online, and when I do, I question its authenticity unless it's directly from the manufacturer. That said, I usually purchase it at ULTA for cheaper and I've never had issues. Essentially for this visit, I went in for that particular hair cream and a nail file. I was able to purchase both and I even had a sales associate help me find the nail file as I don't usually shop at this location. So then why the low rating? It's as easy as pie. They need better safety measures during COVID-19. Way too many people at the store at the same time! I must have bumped into at least two or three people while in there. Also, not enough direction as to where to line up to pay. Not to mention six feet social distancing enforced only by stickers on the floor. I just did not feel comfortable there. They need stricter enforcement. That said, I'm not against returning if absolutely needed. I just think I'll have to do curbside pick-up, and if not, there's always ordering online. read more

Staff was very helpful and friendly! However the store had low stock on most items and was a bit messy. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

It's been a little while since I visited this Ulta. For whatever reason, they stopped sending me the promotion catalogue and emails. While purchasing my products I brought this to the attention of the cashier. She checked my account and confirmed everything was correct except my email was missing for some reason? So she entered it back in and told me that I should be receiving the catalog and promotions again. But since I hadn't received any of the catalogues and coupons I asked if there is any way to offer a discount this time and she said there is nothing she could do. So I asked if I could speak with the manager. I explained the situation to her and she seemed less than intrested and again stated that I should be receiving the catalog and promotions again. But since I have been told that in the past and never did receive them, I asked if she, as the manager, could offer any discount for this purchase. She then looked at my account and said I hadn't been in for awhile. I stated, that's probably because I never received the promotions and coupons! So based on that, she said there was nothing she could do. I signed up as a member with Ulta since they opened back in the 90s! I guess the manager never noticed that and therefore treated me like I didn't matter. And if I haven't been to the store in awhile, this experience definitely does not ensure to make me want to come back!!! They both suggested I contact their customer service number, so I did. I spoke with Rodrigo who didn't have any answers as to why I haven't been receiving the mail and emails. He apologized for the way the staff acted in the store and also said I should be receiving everything going forward. He too said he couldn't do anything else. So I escalated the call to the manager Amanda and expressed a very big discontent! After advising her of what happened & how this situation was handled, she apologized profusely and said she would speak with the manager there and offered me some compensation. And she stated that if the mailings and emails didn't start arriving, to call back. Now I finally felt like I mattered as a customer because she took the time to listen and made an effort to make me feel important as a customer! I thanked her for her time. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

[[HIGHLIGHT]]Marilyn is my "Hair Angel". I had unhealthy hair due to an illness.[[ENDHIGHLIGHT]] I walked into Ulta not knowing how much my life was about to change.I feel I was meant to go to her. She not only brought my hair to health, but she also is a major reason I am no longer dealing with depression. [[HIGHLIGHT]]You can't help but to feel good about yourself when you are around Marilyn.[[ENDHIGHLIGHT]] She takes her time to make sure you get exactly what you want. I live 3 hours away, but I refuse to go to anyone else. Thank you Marilyn!! read more

I love shopping at Ulta for these reasons: - Prices, affordable, affordable, affordable. - Availability, they seem to always have what I'm shopping for. - Wide selection and variety of products and services. - Customer service, they are always eager to help and serve. - Clearance, I'm always finding a great deal off their clearance rack. - Discounts and coupons that are mailed to me regularly for being a valued member. - Membership perks. I've been a member for years and the perks make it worth it. This particular location is well organized and clean which makes for a pleasurable shopping experience. read more

This store has so much to choose from, it is mind-boggling! You can choose from luxury or mainstream brands of makeup, shampoo, skin care, body care and the list goes on. They also have a section where you can get your haircut or get a facial. They remodeled the store in the past couple years and I do like the update. What I'm not liking is that whenever I come in here and need assistance there is nobody to be found. They also never have enough cashiers to help people check out. I waited in line much longer than I care to think about to buy my beauty Goods. They also don't seem to open up another register when necessary. The line snakes halfway down the store too often. I suggest coming here early in the morning when it is less crowded. read more

Ulta Beauty - So many perfumes - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

The worst ulta... the girls are very young and can't Handle basic tasks. I ordered one lipgloss 2 hours ago. Still not ready . When I came in nobody knew about my order. It took 3 people to help me. Finally after waiting about 15 minutes or so .. someone suddenly had my order. Terrible ... will never order curbside or online again. read more

Great Clearance Deals. Untrustworthy cashiers; she knew she charged me extra on items, several items. Trustworthy security guard; good man. Make sure to look when you are making purchases as I had three different items scan as higher prices than marked ay the shelf. I assume this is because of the holiday season, otherwise the service was completely unacceptable for any kind of customer; go down the road to the Ulta to the West; the better Ulta is only 16 minutes away. read more

I have been going with Imreza for a curly hair for over 9 months. The first haircuts were mostly hair trims but when I wanted a different style she totally butchered my hair. We agreed in a length but she cut way too short. At first I did not say anything or complain but I'm sure she saw it on my face that I wasn't happy. Long story short her attitude and professionalism changed completely. I left with shocked curls, uneven length and just a horrible cut. With all honesty it is the worst haircut I have gotten in over 40 years . read more

I visited this location on a Saturday afternoon. It was very busy in the store. There were many people having their make up and eyebrows done. They have a benefit counter and many different lines of makeup. There were several employees in the store who were doing customers makeup. It was difficult to get assistance due to the number of people in the store. When I entered the store there were 5-7 people waiting in line with two registers opened. The line improved as I walked through the store to find my items. The wait was not long for checkout. The cashiers seem to be moving fairly quickly. There was plenty of parking in front of the store. The shopping plaza was very busy. I Parked a few stores down but the walk was not far. There is no parking garage near by. read more

Ulta Beauty - Makeup - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

Terrible experience here. Workers need to be trained in customer service. None of the prices were correct. I came here on a Saturday afternoon. Not only did they make me feel like they were doing me a favor to ring me up but they made me feel wrong and that they couldn't care less if I purchased the mound of items I wanted in my cart. Very rude, I have never had such an unpleasant experience. I am so upset that I will go home, call Ulta just so they know how ridiculously terrible their employees are. read more

I love Ulta! As soon as I walked in this store about 3 years ago, I was instantly hooked. I love the fact that the cater to all budgets. As the previous review said, they have their own line of cosmetics and soaps as well as tons of brand names, On the left hand side of the store you can find every drug store brand you can imagine--and more! They also have a travel size brush section which I love. (Why pay $8 more for a longer handle?!) To the right of the store is the heavy hitters. Smashbox, Urban Decay, BareMinerals, Pur, Benefit and lots more. They also have a huge perfume section, Yankee candles, fitness supplies, hair accessories, sunglasses, blow dryers, straighteners, hair care (Redken, Paul Mitchell, BedHead,SexyHair, Matrix, as well as drug store brands) nail polish, gift sets... OHH! AND A HAIR SALON!! This place really has it all. The staff is very friendly as well. I've always had snobby people 'taking care of me' in Sephora. That's definitly NOT the case here. If you do go, sign up for the free Ulta card and you get tons of reward points, coupons and offers that are actually worth your time. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

Horrible customer service today at this Ulta store two representatives were talking eight near us. We asked for an item and they said Oh, it's in a bag somewhere because they are moving everything around. There was no attempt to find what we were looking for. Then one rude representative starts telling my daughter that our dermatologist doesn't know anything and wants to give you a facial. I told her that wasn't what we were there for and she continued to say that she was correct. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pembroke Pines, Florida

The most inconvenient curb side pickup ever. They never come out, forcing you to go inside. I hate this place.

If it was up to me, this place would get zero stars. I made a hair appointment for my hair a day before my wedding just to get it washed and blow dry. I arrive to the destination and I get a call when I'm in the parking lot that my appointment was cancel, they had no one else working that the day, no one else was coming in at a later time. The hairstylist called out for an emergency which I understand, things happen but to not have no one else doing hair... not professional of them. My husband called cooperate to call and file a complain, they said that a manger would call us... guess what a manger never call. Don't waste your time coming here, you'll get better service somewhere else. read more

So I frequent Ulta at least 4 times a month sometimes just to look , most times as retail therapy . But today was the ULTAmit worst experience EVER ! My cousin and I was in Ulta to shop and use birthday Gift cards we received . & Little Miss Caitlyn (store 161) decided to press her luck . She had such nasty snarky little attitude , she made serval nasty comments but the worst of them all came once we got to the register and decided to use multiple gift cards along with the 3.50$ off of 15$ coupon that Ulta offers . 1. Ulta doesn't have a limit on how many transactions you can make w/ or w/o the coupon . 2. I'm the customer and this is The job you chose to partake in . I'm not the reason you guys are short staffed . 3. I wasn't rude nor disrespectful . She makes the comment "well why do you have to do so many transactions , and how many are you going to make because you're holding up the line " . I still kept my composure because it's closing time and it's Sunday , of course you don't want to be at work understandable . But I lost my marbles and decided to reach out to corporate after a customer who was NOT in line behind me asked for a color match and she replies "give me 10 mins , because they are holding up the line making multiple transactions " First off it doesn't matter what me and you are discussing because you're helping me just like I had to wait so do everyone else ! It's not your place to discuss with her how you're helping me !!! Thats highly offense ! You're acting as if I'm not a paying customer . That's the equivalent to tell her my card declined ! I handed her my phone to scan the coupon in her hand , she pushes it back to me on the counter , just no etiquette what so ever , and very unfriendly . I'm not sure if little miss Caitlyn is racist ! But today was not the day to play unfair . So I've reached out to corporate ! Not to jeopardize anyone's lively hood but simply to let ULTA know that the people they choose to represent their brand needs to be retrained and if the job is too hard to do GO FIND SOMETHING YOU'RE HAPPY with ! It's very simple ! Too many times people get away with unjustified behavior and I work hard for my money to let anyone treat me any kind of way especially when I'm spending in a place that pays your check . Until then I'm waiting to receive a call back from Ulta headquarters to correctly address the situation . Talk to you all soon-------------Since my last review , I called & emailed the company about this matter well over a week has gone by and despite their 24-48 turnaround time NOTHING has been done about this issue . Thanks a lot Ulta ... back to sephora I go read more

Customer service is the worst. Little to no interaction whatsoever - doesn't explain why the line is always so long. Woman with short curly hair at the register (Breanna) had me holding up my phone showing my receipt (because you do need a receipt to return an item right?) and doesn't bother to say she didn't need it. Say something for crying out loud. If you just needed my phone number for the return then fucking say so! The security makes sure to say something so how about the associates do the same. read more

This is a tough one. I'll admit I'm a Sephora girl, I'm use to top customer service and personalized attention. But ulta has a few locations for a quick trip & lower priced options. With that being said it is a lower priced option so it makes sense things are slightly messy, not a lot of staff attention and you can't try on product. I came in here for a quick polish & to use my monthly coupon for a gift. Not much help from staff and a product I wanted was out of stock. I also called earlier to see if there were appointments for the Benefit brow bar & was disappointed to find the girl was not in work yet since I didn't book an appointment although the sign said the brow bar opened at 10am. Know what you need before you go so you are in & out and go online for coupons before you pay. read more

Imreza at ulta salon at pembroke crossings cuts my hair, she is great with curly or textured hair she is the best!!!!!!

How can a chain store that is such a great concept end so badly? I visited over the weekend and the store is a complete mess. Just observe the pictures. No merchanise and displays are messy and empty! Oh yes this one definitely warrants a complaint to corporate.... read more

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