There are a few things that I love about Ulta: - They always have coupons sent to your email or in the mail. - They have a great mix of drugstore brands and designer brand beauty products. - There's usually some kind of deal going on for NYX Cosmetics, (Buy 1 get 1 50% off, etc.) which is one of my favorite good quality drugstore brands. - They have a frequent buyer card which enables you to earn points and also get x amount off with your purchase when you accumulate a certain amount, and it can be used even when you're using coupons! - This location is well-organized! I've never had bad service here, but then again, I like exploring on my own and I often read product reviews before picking something out. The cash register is usually quick and efficient, there were only a few times where they seemed understaffed, but I didn't mind too much. read more

I've been coming to this ulta for years like maybe around 10 years and I've always had meh experiences. Usually in the past no one would ask me for help, the store would be kind of messy and I would just come to get something I needed and left. The other day though I went in to find random christmas gifts for people so I really was shopping shopping. I got asked if I needed help finding anything very quickly and throughout the hour I spent inside. I wish I could remember her name but she went to the back to look for stock multiple times and gave helpful tips on when to call the store for arrival of certain products. Excellent customer service. All the girls I encountered were very nice. I hope these employees stick around. read more

They are your standard Ulta. Neat, clean, friendly staff. Parking is easy .. usually! Decent stock of items, except with Anastasia and new offerings of NYX! Since Ulta's are few and far between, I usually try to stop here when I can. read more

The manager is rude and unprofessional appearance wise. Was very unhelpful with a nasty attitude, loud pink hair, and dirty uniform. I also witnessed her reprimanding an employee in an unsavory manner in front of customers. Extremely unprofessional as previously stated. read more

I would love to give this Ulta location more stars but the customer service here is not at all great every time I come I always have to ask a worker for help Since there's not many workers in sections like most other Ulta stores I go to like falls church one that just opened is perfection always have people eager to help and not too busy to assist and especially not too pushy Like For products wish this location has it all fully stocked I came here solely for the too faced liquefy lipstick in peony since the falls church and Annandale locations were sold out of that one color I wanted the past few weeks I came in and found it fully stocked which I loved but got the email for the new bare minerals bare skin foundation to get 5 times points for platinum members so I though why not I walked around and finally found someone sticking in the Drugstore area to ask if she could color match me but she said she couldn't and went to find the ONE lady who could at the store and to my luck she had two people waiting...so long story short I decided it wasn't worth waiting for a color match since it seemed to take quite a while...which sucks since it's a Sunday and wasn't so packed Although I love the place is fully stocked I have to take stars for customer service and for the fact id rather make the drive further out to get the full service I enjoy from Ulta workers Ps FALLS CHURCH is my favorite they recently opened and are beyond amazing! read more

Ulta Beauty - Hair Salons Near Me - Springfield, Virginia

I went to a product training at this particular store earlier this week. The stuff was haircare, and I really didn't really know much about it until the training. The salon manager here, Lois, is very sweet. What I like about Ulta is that they carry Smashbox cosmetics, which is one of my favorite lines. And the stuff is at a slightly lower (like a few bucks) here, which helps every now and then. I don't particularly like their makeup line, or their bath and body products, but aside from some of the high end brands, they also carry "drugstore" staples like Maybeline and Revlon. read more

Ulta Beauty - Hair Salons Near Me - Springfield, Virginia

I originally was scheduled with another studiostylist to do my extensions and went to Ulta to buy my own supplies to avoid being nickel-and-dimed by that other stylist. Noticing my struggles, Erin came up to me in the hair care section and I explained what my goals were and what the plan was with my extensions. She gave me all the info I needed and explained her expertise. I immediately scheduled with her and canceled my other appointment (boo!). Erin did a fantastic job on my extensions! She was very thorough and careful when putting them in, and made sure they blended well. My natural length is a grown out bob, so you can imagine the skill required to extend that by 18". I had beautiful hair just in time for Christmas :) I've received a ton of compliments on how natural my hair looks...I'm so happy with how these extensions turned out!! read more

A few things. 1. their associate, China, was super patient and helpful when my bank card kept declining. (Turns out I could use the debit portion but not the credit bc of my bank). She was awesome! 2. I got a facial by Leslie and enjoyed the quick self care. My only recommendation would be to use sponges instead of a tissue cloth during the facial and eye covers instead of a tissue. 3. Great array of products. read more

I really enjoy coming to ULTA. The lines can get a bit long, but I get over it. The store is well-organized, clean, and the staff members are helpful. During my visit last week, one of the representatives informed me that they do not take items back without the receipts. I was a bit surprised, but she explained that if I called a particular number, the receipt could be e-mailed to the store. I thanked the cashier for telling me this, but decided to just bring the receipt in on my next visit (its was in my other purse). Also once I dropped a bottle of OPI nail Polish (such a waste) and the staff swooped right in and cleaned up the mess (I felt so embarrassed and apologized profusely). I guess it happens all the time... I've used the Salon services twice. Once was for hair and make-up (for a gala) and the salon members did a great job. I really had no idea what I wanted so they listened but also made me feel confident enough to try a new hair style (CURLS!) and glittery yet elegant make-up (I don't use anything but mascara). I received a lot of compliments :) I believe it was 10/17/11 and ULTA had a special promotion to raise money for the Brest Cancer Research Foundation. A client was able to get a free cut, style, and dry with a minimum donation of $10 toward the foundation. I was one of many women to take advantage of this promotion. Ms. Violetta did a remarkable job and I loved my cut. I also attended a Chi Workshop at ULTA where the Salon staff taught me how to use my Chi hair straighter properly and gave tips on stying as well as protecting my hair with the Iron Guard. read more

This location is AWFUL. And that is only because of the employees. They all always have such an attitude with me and give me dirty looks never asking if they could be of any help. I will no longer be buying gifts for my wife in this location would rather bring my business elsewhere where rude bratty employees aren't tolerated. Shame on you ulta i have been to many locations where your employees act like this and it makes the company as a whole look awful in my opinion and thinking of not returning to an ulta store again. read more

I don't think I've ever left a bad review before but this experience needed to be shared. If the manager doesn't respond to me, I will contact corporate next and will stop at nothing until the matter is addressed. Some things to know about me: I'm very hard to displease. I'm extremely patient. I'm oftentimes way too nice. I'm overly understanding and rarely picky. And most importantly, I've had keratin treatments and Brazilian blowouts in the past at both high end and low end salons, so I know what to expect. I came to Ulta because another friend of mine had a treatment done and was raving about her experience. I know you get what you pay for but I also know that there are some talented hair stylists working at not so nice salons. So i figured I'd give if a shot. Here's what occurred: I was quoted 90 minutes for my keratin treatment appointment, which was set to begin at 10am. I decided to also add a hair trim. I was ten minutes late. No biggie. The stylist immediately began and started washing my hair at 10:15 am. She rough-dries my hair and applies the keratin treatment, working in sections. This part of the process takes the longest. I notice her missing sections so I make it a point to let her know. She goes back to reapply, then tells me she may have to charge me for using more product. I acknowledge this. It's now 1:30pm when she begins to wash my hair with shampoo. At 1:35pm, she applies conditioner. She tells me the conditioner must stay on for 5 minutes. All of this I knew because like I mentioned, I've done this before. The stylist decides to cut another client's hair. 15 min go by, then 20, then 30. It's now 2:14pm, about 45 minutes later (I continue to check the time on my phone), and I'm still sitting with conditioner in hair. Stylist doesn't acknowledge me once. She then started to blow dry the other client's hair. Now remember, I was originally quoted 90 minutes. But it's now 2:32pm (4 hours later) and I finally get the courage to speak up and tell the stylist that I needed to be out of there by 3pm for a work meeting. I was also extremely hungry and thirsty and was offered nothing even though there's tea and water to serve. While venting to my friends via a text thread about this, they jokingly tell me I should just have pizza delivered to the salon and that'll maybe give the stylist a hint. Mind you, I haven't even had my trim done yet. The stylist then asks the client if she can return to me and the client agrees. She washes the conditioner out of my hair and then proceeds to trim it, which she does so speedily. Now I can't leave with wet hair as I have my meeting. So she blow dries it and misses so many sections of my hair. She left totally wet parts of my hair untouched and it wasn't until I mentioned it to her when she went back to blow dry it. And even then she just did what was on top so I'd have to go back and pull aside the section myself and let her to please dry that part of my hair. It's now 3:30pm and I'm extremely irritated. I have shoulder length hair so it wasn't necessary to take so long. Also, the trim was the same cost as the hair cut ($50), so it doesn't matter if you want half an inch of a trim or a layered haircut. It costs the same. Which might be great for some people getting full haircuts but it feels unfair to pay $50 for a trim when the same is charged for a cut that requires more work. Now, okay, if the treatment was successful and the hair trim was normal, then I'd gladly forgive the terrible mismanagement of time. However, two weeks later and the keratin has left my hair looking/feeling straw-like. It also hasn't not stood up against the humidity. I was in Vegas for a conference and it's like I didn't have any keratin applied. My trim was also uneven, which you can easily tell because I have a long bob (lob) and it's angled perfectly when straightened. However, any unevenness will also be noticeable when you straighten. So that is what has happened. All of this cost me $250. It was a complete waste of my money and I want it back. Every cent of it. read more

Very clean store with friendly staff and quick service. I stopped in for a wax at the brow bar and I was very pleased with Sara's professionalism and skill set. My eyebrows look fabulous and I certainly appreciate her taking into account I'm trying to grow my eyebrows a little thicker; Sara ensured to clean up in such a way that my eyebrows can continue to fill in more. The service was also fast and high quality. read more

Jordan did an amazing job on my hair and makeup!! At first my inner Type A I was slightly annoyed we started a few minutes later than he said we would however he was worth every penny and every moment of wait.. I received many compliments that evening and highly recommend him! read more

Ulta Beauty - Makeup and Hair with Jordan! - Hair Salons Near Me - Springfield, Virginia

I had a great experience with Mina M who cut my hair on Saturday! She took her time and listened to my needs and did a fabulous job! Thank you Mina! read more

As a follow-up to this review, the District Manager called me. She addressed my concerns, agreed to institute additional customer service training and was unaware of the 5 minute cancellation rule her team had implemented (the store cancelled customers appointments if you were ( minutes late). She couldn't have been nicer and was genuinely concerned about what happened. read more

Such a great experience! I got a haircut and olaplex treatment with Mena (Mina? Sorry for spelling) and she went above and beyond to make sure I felt comfortable and happy with my results. I had never been to a salon before but she was very helpful and helped me find products that work best for my hair as well. Super professional, high quality experience. I'll definitely be going back! read more

We get the best clients here! I love meeting all the wonderful people I work with and that come to the salon and to shop! read more

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I had my hair colored and cut at this location many times. The cut was okay, average. As far as fo the color, every time I got a new color. The stylist who tried her best, always colored my hair 2-3 times to match it with the rest of my hair. The store or salon manager, the lady with long curly blond hair, who never told me her name - but she doesn't know anything about customer service. She has a hard time accepting their fault or admitting to it. She was trying to convince me that the reason I don't get the right color is because something is wrong with my hair. My hair is light brown. She also tried to convince me that coloring many times on the same day to get the match was okay and not damaging. When I didn't agree with her, she told me I shouldn't be upset because she won't charge me for the service. Money may be important to her, but I value my hair more. Anyway, I don't recommend them, the main reason is the manager whose nose is in everything, and yet she can't handle a situation. The stylists have good service, but they aren't that experienced. read more

One of the worst hair experiences I've had in the 15 years that I've been natural. I'm giving at least 2 stars as my stylist was really nice. The cut was terrible! She had no idea how to cut or style my hair. She didn't even know how to comb through it. They had no product in the salon for curly girls. How do you not have products for curly girls when you're a beauty supply freaking store! I walked out of the store with soaking wet hair with product that didn't work with my hair at all and the cut looked horrible. I walked out in tears. I cried on the way home. I had to re-wash it to get the crappy product out of my hair that she put in it, I had to condition it to put some moisture back into my hair and I had to fix the cut myself. I'll never go back not even to buy product there.So here's a warning to all those women that have naturally curly hair, beware of Ulta salons!!!! read more

I was asked to sit in the waiting area. Another client who was there before me rudely said, "I was there before you." None of the stylists who overheard her spoke up for me. This establishment doesn't care about its clients. I wouldn't have had to even sit in the waiting room had my stylist taken me right when my appointment was. read more

Remind me NEVA to stop here again! I have never seen a store so empty before...and Im not talking customers. Multiple customers were circling the store to see if they'd over looked shelves where the items should be located. And like the rest of the ninnies who stayed in the store to find an item, I circled around once, thrice, 5x and finally thought I was benign ridiculous on my 7th try. I stopped a store associate, "Excuse me! Excuse me!" I hadn't been paying attention until that moment that she was circling the store too and extending multiple apologies to customers. Yea. So what I couldn't find: concealer, primer, makeup (should have known), nail polish remover. Did I say this was the worst Ulta Ive ever been in. Even their store brand products were in disarray on the shelves. If there hadn't been any visible employees, one might think that they'd been robbed. The service was friendly, but Ill stick to the Ulta in Woodbridge. read more

This place is awesome. They carry a variety of brand name make up, nail polish and even a salon inside. It an amazing place to go and check it out. read more

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Worst Salon experience EVER! ... (Nothing against the store) Lets start out by saying I called to book an appt for a curly shampoo and style special they had running through the ulta ad. I called and booked my appointment a few weeks in advance.... The week of my appointment I called to see if they had anything earlier the day of my appointment, when I called they didn't even have me in the book!!! First warning sign...but I said ok and rebooked. The day of my appointment I got there right on time, and when I came in the ladies at the salon looked at me like I wasn't in the schedule AGAIN and asked me to come back in 30 minutes... second warning sign. I came back in 30 minutes and the stylist said this is only a preview of our new curling iron on a few strands of your hair. I was hella pissed....are you kidding me the ad said SHAMPOO and CURLY STYLE. Why the hell would I wait around 30 minutes for you to curl two strands of my hair. Not to mention when I came back I had to wait a little more for her to even tell me this AND they didn't even offer me a place to sit while I was waiting, nothing! They were rude and made me feel like they didn't appreciate their customers. NEVER ULTA SALON...NEVER! read more

I was a frequent Ulta shopper prior to my experience with them on Sunday. After the horrible customer service I received, I will not be going back nor will I spend another dime at Ulta. My sister had gotten me a gift card, two small bottles of hand lotion, and two tubes of Philosophy lip gloss for my birthday last month. I blew out my second hair dryer in three months and thought hey - I can go use my gift card for this. Since I didn't care for the lip glosses (not my bag) and one of the bottles of lotion, I thought that Ulta might credit it towards the $200 purchase I was planning on making despite not having a gift receipt (which she didn't get in the first place) nor a regular receipt (she already threw it out since it's been more than a month from my birthday). After all, it was $22 total of merchandise and I was going to spend 10x times that roughly. I explained to the cashier the situation, and before I could even finish she cut me off and said "We can't do anything to help you. You need to have her credit card or her Ulta card so that we can track the purchase." I explained to her that my sister didn't have an Ulta card (she didn't want one) and that she had paid for it in cash since she doesn't use credit cards and the lady very rudely said that I was stuck with the merchandise then. I was quite miffed at this point and said wait - how does this help me, the customer? She said very matter of factly that it didn't help me at all. So, because they were completely inflexible, they lost out on a $200 sale. I used my gift card to get a fraction of what I was going to buy, only owed them $3.49 and it will be the last $3.49 that I will spend at their store. If they aren't willing to work with customers, I can spend my money someplace else that will. I have also written their customer service department about this issue. read more

I went in for a simple highlight/low-light. I am a natural dishwater blonde...my stylist was very unprofessional and after 3hrs and three separate attempts for her to get the color right, I walked out of there with orange and brassy hair. The total cost of the botched procedure was $160. Over the course of 2 days I received numerous comments about how jacked up my hair looked...I mean even the lady that does my nails pointed it out!! I ended up having to go to another, more expensive salon to get it fixed (it took them another 3 hours and $190, by the way). All in all it was a terrible experience. Two of the stylists in there were having a knock out drag out argument the entire time. So unprofessional!! Get it together ladies!! Do not go here. read more

I can't believe how my face ruined before my vacation. I went to ulta to change my beard color. However, I left the store with scabs all over my face from their bleach read more

Ulta Beauty - Scabs on my face from their bleach :( - Hair Salons Near Me - Springfield, Virginia

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I usually shop here for makeup, and they have a good selection of higher end and drugstore products. I've had help multiple times from employees in trying to find the right product, and they're always quite helpful, from suggesting a good lipcolor to shade matching foundation. Recently I decided to try the salon there. I have very short hair and was nervous about getting it done professionaly because all the times I can remember in a salon have been less than great. I spoke first to the manager of the salon, and told her I was nervous and wanted someone proficient in cutting short women's hair. She told me the stylist "G" was excellent and had been cutting hair for years. After the shampoo, which was okay, not great, "G" took me to the chair. She said "You want it short, right?" I told her yes, but lets talk about it. I tried to explain how I like it to be, and she nodded like she understood but the cut did not turn out how I expected. I told her the things I wanted fixed, and she did improve them but not the way I wanted. At this point, she was telling the manager to get my ticket, that she had another customer, and basically rushing me out of my chair. I was not happy with the cut and I was not happy with being rushed. I was emotional, so I payed and quickly left. After pumping myself back up, I went back in and spoke to who I believe is one of the store managers. I told her I was unhappy with my experience, why I did not like it, and that I would like to have it fixed. She was very patient and listened to me. She then took me to the salon manager who was also very attentive and told me she would have it fixed for me. I requested a different hairdresser, since I did not feel the communication was good with "G". I was set up with Mina, who did a fantastic job of finishing my haircut. She listened well to my requests and really took time to make sure the haircut looked wonderful. I was very pleased with just the hair-fix, but the manager even through in a free conditioning service the next time I came in, and refunded me almost half of the price of the haircut. I was extremely pleased with the level of professionalism the managers and Mina displayed. They not only honored my request to have my hair adjusted, but also went above and beyond to make sure that I was leaving happy and would return. read more

Um, this place is not up to Ulta standards. The stylists don't have nice hair at all, which does not make me want to let them cut my hair. They were in their 60s at least. The service is minimal. I walked in for my appointment and got one look at the craziness and walked right back out. The Ulta experience I am used to is high end. This is a touch on the ghetto side. I would never return. read more

They suck. I missed the closure by 2 mins on a Sunday and motioned to an employee that I only have 1 item and she said no. While a crap ton of people are in line checking out and sure I would have been here earlier but I was stuck behind people who couldn't decide where to go. A decent person would have welcomed the sale. read more

I had a hair relaxer and color by the manager of their hair solon .She was very unprofessional . My neck and back and face were all wet by the time she finished washing my hair ,the color was not what we agreed on ,and when I told her she raised her voice on me . Will never go back there. read more

Went for a facial and wasn't super satisfied. Store is offering a promotion for $57 facials. I make an appointment and tell them this is what I want. Sit in the chair, lady examines my face and says it will be $72. I tell her I want the $57 special she says I don't do those because I'm a master and my prices are higher. This was never told to me at any point. I had a gift card and it was 30% off so I stayed. I hate going to a place where the price suddenly changes. I would never expect that from ulta. During the facial she didn't inform me of what She was doing. After the facial I had to ask her what I should do or not do. I have had other facials and this one was half done. Customer service not great. Wouldn't go back here read more

Got my hair colored. Still have roots, hard to see in this picture, but trust me. I don't know what else to say, it wasn't worth the money to still have roots. Clearly you don't have to trust my review to know this is terrible salon, just read the other reviews. read more

Ulta Beauty - If you want to get your hair colored and still have roots, go here. - Hair Salons Near Me - Springfield, Virginia

THANK YOU BETTY AND MI'LISA! I've been to many Ulta locations and this one is by far my favorite. It is very clean, there is a wide array of products, and the customer service is unparalleled. I felt inclined to write a review based on a wonderful experience I had last month when I had help finding a skin product to balance my complexion; the product is amazing and I thank whomever helped me for their expertise! So I'm writing now because today's experience put my adoration for this store and its employees over the top. This morning I called to reserve a hair appointment and was delightfully greeted by Mi'Lisa. I explained what type of services I wanted and that my hair is long, curly, and layered, and Mi'Lisa said she wanted to pair me with Betty because she's confident Betty could give me exactly what I need. Betty is so sweet, talented, and I hope she stays at this Ulta location for the rest of her life or until I don't have a single hair on my head left because she is a keeper!!! A little background: The last 3 hair dresser/stylists (not at this store) I've been to chopped waaay too much off when I said "no more than 1 inch max" and an inch can go a long way with curly hair.... not tryin' to look like Little Orphan Annie... I'm honestly not sure if there's new management or staff or what, but reading all the other reviews leaves me scratching my head because I've been in this store so many times and wish I could give it more stars. Thank you, Marissa read more

If you can't answer the phone how are you going to get clients. Called 3 times and no answer.

I like the Salon. I've been going to Betty for several years. She does a careful job and always is concerned about how much to cut off. I've gradually gone from long hair to short hair and I've been very happy with my layered cuts. As for merchandise, they seem to be out of things a lot. Shampoo, conditioner--both the high end and low end--can be very bare for certain brands or empty. I do like the fact that they carry brands I cannot find elsewhere. read more

Fantastic! Great staff.Everybody was very helpful. Corina gave me possibly the best haircut I have ever had. The selection of haircare and bodycare. products is huge and very fairly priced.Why can't I give Ulta eight or nine stars? read more

My first review was for the products in the store. This review I am writing now is primarily for the salon. I called this morning and made an appointment for this salon at ulta. When I get there, the stylist tells me that they don't have an appointment for me. She didn't seem sorry at all. I drove all the way there, in a rush, only to find that they did not have my appointment. Very unprofessional and a waste of my time. Not a good first impression for the salon. read more

I had a wonderful experience at the Ulta salon today in Springfield. My hair stylist Sara was amazing! I love my hair. I will defiantly be going back! read more

Asked an employee one question and she flatly replied "no, we don't sell that" and turned on her heel and walked away, despite me calling out to her about another question. You shouldn't bring your bad day to the work place, coming from someone who also works in retail read more

I only ever come here for the Benefits Brow Bar, so that's really all I can speak to. This is my favorite place to get my eyebrows waxed. They do a very thorough job and I am always pleased by the results. The price is also very fair for the service provided and the time taken. read more