I have been looking for a fragrance with the KKW line. I have been told by various sales associates that they are no longer carrying the brand because the brand was doing some type of rebranding. I was told that it is unlikely I will find it in the store but I can try. I have been to several stores and each time the sales person checked and there was not one available in stock. I get to this store and the person scans the tag and says I think I have it let me check. Sure enough, she came back with it. I get it home and my niece loves the scent I go back to the store a few days later and explain that I did get one from here a few days ago and could she check. I explained that the previous sales person scanned the tag on the shelf and was able to learn that there were some 9or at least one) in stock. Not this person she refused to even try to scan it to see and told me that there were none. Shame on her for not even taking the next step to please the customer. read more

Not the best experience. I came into the store looking for help and guidance for products to use for my skin type. When I walked in I wasn't greeted even though two employees were near the door entrance. I wanted around the store for 20 minutes to see if anyone would offer to help and nothing. Two employees were in the corner talking about another employee, and another employee walked right pass me and then asked another lady if she needed help, even though she never made eye contact with me. I was going to go ask for help, but figured if they wanted my business one of the 6 employees in the store would have at least said hello or offered to help as I clearly didn't know what I wanted as I searched through the store. I doubt I ever come back to this ulta. read more

Placed order through Ulta and did not realize my old address was on shipping information. Product was delivered to my old address and cannot be retrieved. Contacted customer service and they said nothing can be done so I'm out money with no product. read more

Really needed a haircut and was able to schedule an appointment for the next day. When I arrived there was a short wait while, but I was warmly greeted and offered a beverage. Renee was amazing! The length, layers, and bangs are exactly what I wanted! I will definitely be coming back for future haircuts! read more

I have been going to Ashley for almost 3 years now and she is the ONLY person I will let touch my hair now, before I went to her I had been to two other hair salons and about 4 different stylists all of who said they couldn't get my hair to the blonde I wanted because of the way my hair is. After the 1st time going to Ashely she got my hair the blonde I wanted it to be. Everytime I go to her with an idea she honest and ALWAYS gets it to how we discuss shes amazing. My hair has stayed healthy and strong the whole time I've gone to her with everything shes told me to do to it. She is honestly the best stylist I've ever had and I will never go anywhere else. She is the most genuine and sweetest person I know I always look forward to my appointments with her! I recommend her to everyone I know and to everyone that compliments my hair. read more

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Every single time I go in here it looks like a complete mess. Almost every lipstick is sold out, opened or smushed. The store associates tell you to come back because the next shipment is coming in tomorrow. I'm pretty sure they need to order more inventory. Ulta, get it together, you're a hot mess. read more

Renee did a fabulous job with my hair and make up. She was patient, and really understood my preferences. She added nice curls for my hair that lasted all day and till the end of the night, frizz and hassle free. Only one feedback-mayb the foundation or highlighter/concealer used under my eyes gave a whitish reflection in pictures. Might have picked a shade too light for my complexion. Otherwise a great experience at a reasonable price. I got a lot of compliments on my look. read more

I came to the salon after following a variety of stylists on instagram to see their work from multiple Ulta locations. I found Travis' instagram and kept my eye on it for a bit because I had seen he did work on someone with similar hair color to mine (icy blonde), it is hard for me to trust someone with my blonde because i am very particular about the way it looks. I jumped right in and Travis was quick and took every little detail into account. my color is EXACTLY how I wanted it to come out in ALL the right places and ways!! I am so happy with the job he did and I will definitely be returning to him! not only did he nail the color, he gave me a beautiful much needed cut, Definitely suggest him to ANYONE in need of a stylist who listens and makes you feel comfortable in his hands! thank you Travis! read more

Just got my hair cut by Roxana and she was absolutely fabulous! I'm in love with my new hair.

Travis did such a horrible job on my daughter's hair and makeup today for her senior prom. After $165. you would expect her hair to actually look good. He either has no skills, education or experience OR he hates his job and takes it out on his customers. Either way-Travis is a disappointment. Thank you to the manager-Ella-who was very professional and offered to refund the money. read more

I went in Ulta to get a product to cover my blemishes for an event I was going to. I usually don't wear makeup so I had no clue what to ask for. Latifah was a life saver. She helped me find a product that covered my blemishes perfectly. She was so nice and welcoming. Thanks Latifah. read more

The ULTA at this location is only so-so. The shelves never seem to be fully stocked, and the testers are frequently messy looking. The BENEFIT area tends to be the worst; always lots of used cotton balls and tissues lying about, and the counter is grubby. Having said that, the customer service is good. I always get offers of help and everyone is friendly and polite. The bright star is Kiana in the salon. She's been doing my hair for the last few months and does a stellar job! The salon is always clean and orderly, and they offer coffee or water when you arrive. So, if I need cosmetics I go to MACY'S down the hall and just do ULTA for my hair. read more

As a new individual to the area it was really hard to to initiate the search for a stylist. It is doubly hard for an African American female. Luckily, I got ahold of Kiana at Ulta. She has done phenomenal job with my hair. She is open to questions and always advises me on the best course of action. She even gives alternatives. I appreciate her hair knowledge and her professionalism. read more

have only been a client of Travis for a few years now but he is absolutely fabulous!! He is an expert at his craft. I remember my first visit with him. I was referred to him by one of my girlfriends and even though she looked amazing, I was still nervous about what he could do for me. From the time I arrived I felt welcomed. The young receptionist at the salon was so friendly and offered me coffee. Travis soon after came for me with a brilliant smile, introduced himself and we began to chat about my hair. I, of course was all over the place but he listened to me and formulated a plan and look that was right for me! My color and cut was beyond what I was looking for!! I picked up some things for maintenance and the lady in the aisle was complimenting me. Needless to say I see Travis every six weeks. I just couldn't have anyone else touch my hair lol. He is not just talented but a really nice guy. I love what he does for my hair but he has become a friend too! read more

Ulta Beauty - After his magic!! - Cosmetics & Beauty Supply Near Me - Springfield, Pennsylvania

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I love Ulta..they have everything I need..This is truely a "girl" store..I love the atmosphere. .

Don't have waste your time at this store, and you will waste valuable time you can never get back, shop On-line. While I am a huge fan of Ulta as a whole this store is awful, and will not return. As a former Retail Manager Ulta Corporate should be embarrassed and ashamed of the managers they have in this location. The line was more than 12 deep with 2 cashiers in December. There were 2 managers helping one of them. When they looked up and saw the line their eyes bugged out and they WALKED AWAY, without even saying anything. I had to exchange a defective item that arrived and they tried charging me more for the exchange. The manager came over and said she would honor the price like it was a favor not what she was supposed to do. They then said I owed them tax. I explained it's an even exchange and I paid tax when I ordered it. She told me not her problem, she already adjusted the price. I took my original, left and called on-line back. They were extremely nice and seemed genuinely horrified about what I told them and rectified the situation. read more

I just left the Salon at Ulta at the Springfield Mall. Thankfully, I was able to get an appointment right away to fix the awful haircut that I received at another local (and we'll reviewed) salon. Bless the girl up front! Roxanna (Roxy) did an amazing job and I left with nearly the exact cut I was going for in the first place. She completely understood the look I wanted and explained each cut she was making before doing it so that I would be remain comfortable and understand the process. I strongly recommend seeing her, as I will be going back for trims from now on. I also received two compliments from other customers while standing in line up front to pay! I would also like to add that the salon and surrounding workspaces were very clean and that the other stylists were pleasant as well. Very, very happy new client. read more

I got my eyebrows waxed & tinted by an expert brow specialist named Chi. I love, love, love the job that she did. It was well worth it. The cashier was dry and wouldn't give me my birthday gift without an email although I didn't recurve one. She was able to look me up by my number and knew it was my birthday so I thought that she sucked big time. The 5 stars are solely for the brow specialist. I'll definitely be going back to ulta just for her. Btw, no problems with my birthday gift at Sephora. Customer service really is key. read more

I have gone to this Ultra twice and have had great customer service each time. I just wanted to say that today I went in for some retail therapy after receiving some distressing news. Kate (pink hair) was working in the Smashbox section and was really great! She helped me with a mascara and to find a contouring palate. I apologized for seeming a bit upset and told her why and she gave me some confidence back. So just wanted to say thanks! read more

Ive been getting my hair done by Roxy for about two years now and shes amazing!!! The entire salon staff is awesome: ) They are willing to do new and innovative styles and looks... They are human like everyone else and love doing what they do. They also have a skin therapist who is amazing as well, she does facials etc! read more

Such nice people But a big mistake was made on my hair My scalp burns My scalp is so dry and flaky My grey want not covered read more

I recently had an appointment with Lisa at The Salon at Ulta for color and cut. Walking out of the salon looking amazing felt wonderful. The cut she gave me is so easy to style...it's perfectly cut and falls right into place. I will definitely be seeing Lisa on my next appointment. read more

I went here to get a blow dry a few weeks ago. I don't usually get my hair blown dry but I decided I wanted to treat myself because I was going to go out with my friends that night. When I called to set up my appointment, I specifically told the receptionist that I also had tape in extensions and I double checked to make sure if the stylists were comfortable with working with them (if not i wouldn't have gone) and she told me yes and that I was going to be with Brittany (I believe that was her name). I got there and when she took me back to the chair I told her I just wanted it blown out and beachy curls. She said okay and brought me back to the shampoo area and didn't even attempt to make any type of conversation with me at all. It was awkward and I felt uncomfortable. We went back to her station in the front. I sat down and she started to comb my hair through, so i tried to make some type of conversation about my hair extensions. I asked her if the front desk told her I had hair extensions and she told me no. I shrugged it off assuming it was just a mistake. She then began blow drying my hair with an old flat bristle brush that was not even cleaned out from her clients before i'm assuming. It had broken bristles and was full of other peoples hair. She turned my chair away from the mirror the entire time and every time I turned it a little so that I could see my hair she turned me back the other way. After drying it, she started trying to curl my hair with a flat iron to make a body wave...... This entire time (over 2 hours) i was faced away from the mirror in silence and hoping that my hair will turn out okay. At last, she turned my to the mirror after completely frying my expensive hair extensions and i was completely SHOCKED at how ridiculous my hair looked. I took my bill and went to speak to a manager who was unavailable. I grudgingly paid my bill after talking to the front desk (they couldn't do anything about it)....$37 dollars!!!! Like WHAT I could go to a nice salon and pay that amount. I literally looked like George Washington. I left and had to go home and completely redo my hair which made me late for my plans for the night. I tried to call the manager the next day and never heard back from her even though the person who picked up the phone assured me that they would call me back. This was literally the worst hair experience i've ever had. 0/10 read more

I was so excited that a location would be opening closer to me than Plymouth Meeting or Exton. Unfortunately the 3 times I have been in this location I've experienced horrible customer service. Not because of the girls on the floor or the girls who ring you out but by the management team. Anytime time I've been waiting in line to check out a manger has been either discussing something that should be spoken about off the floor or scolding and belittling employees. It's horrific the way they speak to the employees and these conversations should NOT be had ON THE FLOOR or IN FRONT OF CUSTOMERS I've literally heard the words " you're being stupid, shut up and listen" a manger speaking to an employee in this nature. Awful. I'll drive the extra time to the two other locations just so I'll never have to experience the horrible ways the mangers treat the employees. It's always never the same manager 3 separate mangers, 3 separate times. Again. The girls one the floor and ringing me out, so incredible, so knowledgable and helpful. Managers a nightmare and I'll never shop at this location again. read more

I have been seeing Kiana for about a year. She is amazing. Great color, cuts, and my hair is healthier and lovely than it has been in years.She is also the fastest hairdresser I have ever used. Hard to find someone who does all types of hair well, including African American women like me. She is the stylist that all of the other Ulta hairdressers go to for hair advice and suggestions. Try her she is simply amazing! read more

Amanda the manager here is amazing! I recently moved to this area and do not know a lot of people around here which can be extremely lonely. I also am in chronic pain recovering from 3 broken vertebrae in my spine and a torn MCL in my left knee. So when I feel good enough and my pain is somewhat manageable I love to shop for makeup. Since I don't know many people here so I don't have girlfriends to go with but I love chatting about my favorite brands, best products ex. Amanda made me feel like I was shopping with one of my close girlfriends. I told her what I was looking for and she showed me her favorite products and helped me find what would look best with my extremely pale skin. Not to make this really corny but it's people like Amanda who keep a company thriving. Makeup is a hobby/lifestyle for me and I love other woman who are passionate about it as well. Finally being able to walk without a walker and get out and meet people in my area is a really big deal when you were bed ridden for months. I am so glad the woman at this ulta all helped me and educated me on different products and showed me what would help fix the dryness of my skin. The store is clear and organized and the ladies who work there defiantly helped pull my out of the funk I have been in. Amanda especially deserves recognition her makeup was flawless which obv makes you trust their opinion more and I ended up leaving with $220 on account of her educating me on the best products. The store itself and the staff here are incredible great work ladies! read more

Love this place! However, never stocked with the items I'm looking for, so I have to make multiple trips.

I am only reviewing the salon in Ulta as I've never shopping in the store itself. ROXY (stylist) is simply AMAZING! She is so friendly, yet professional. She is passionate about her clients and her work. Her stylist skills are very impressive! I keep going back to her because she knows her stuff! She listens to your wants, then makes it happen. You will NOT be disappointed! read more

I got my makeup done by Christina on Saturday for Halloween. She did an amazing job, she really took her time and paid attention to detail. She was very professional as well. Almost a week later people are still complimenting how great my makeup looked! I would definitely recommend Christina to anyone that needs their makeup done, and will definitely be contacting her for any future occasions! read more

Just had to compliment this Ulta. I went in for an eyeliner and the manager of the prestige area said "sit in my happy chair" where she proceeded to not only find me a great, long lasting eyeliner (urban decay) but she showed me how to apply it for my eye shape. I ended up with two liners some eyeshadow, concealer and eye primer and I look years younger! Thanks Ulta! I'll be back!! read more

After a horrible experience at another local salon, I had a face full of horrible makeup and about two hours left before the wedding I was attended was starting. I had an EMERGENCY. I called the salon and asked for the biggest favor of my life. They told me to come right in and when I sat down Christina took one look at me and said I will fix this. Once we were done I felt beautiful, my husband loved the makeup and I couldn't stop looking in the mirror. As a mother of two young children this was a night out I was long awaiting and if it wasn't for Christina that night would have been ruined. Next time I am coming to her, and getting my hair done there as well. THANK YOU! read more

The sales people on the floor are really rude. I was in Ulta a few weeks ago and wanted to test a product but couldn't get it open. I overheard an employee asking another (older) woman if she needed help with anything and the woman said no. So a moment later I approached the employee and asked her if she could help me open the product so I could test it. She gave me a rude look, didn't say anything, rolled her eyes and took the product, opened it, and gave it back. Before I could even say thank you she turned on her heel and walked away. I was offended because I spend hundreds of dollars a month at this place. Guess what? I won't be going back anymore due to this poor customer service. I love Ulta but I can and will happily go to another location close to where I work. read more

This would be a great store, if the staff were even REMOTELY helpful. Shelves are left empty and don't dare ask an employee if they have additional quantity.....you'll be answered with a confident "No" (as if they personally know of all the inventory in the stock room). This has happened on more than one occasion. Too bad for them, they lost a huge sale from me today. read more

Lisa did such an amazing job in the hair salon, her makeup skills are amazing and she will leave you looking like a model. I highly recommend her if anyone has an event coming up I was so happy with my results!! read more

This is a review for Roxanna at the Ulta Salon in Springfield, PA. I had my hair cut by Roxy yesterday, and I can't rave enough about her! I've been going to a more upscale salon that costs twice as much for a while now, but I started looking around because I felt like my old hairstylist wasn't really listening to what I wanted. On a whim, I decided to try the Ulta Salon, and I'm so glad I did. Roxy did an incredible job of listening to exactly what I wanted, walking me through each step to make sure we were on the right track, and delivering the perfect cut. I will definitely be going to her from now on! read more

I am absolutely baffled by the customer service, or shall I say lack of customer service in this store. I can't speak for managers, as I have not had many interactions with them, but let me just say that girls who work here are completely condescending, rude, classless, robotic, I mean the list can go on and on. They are very "judgy" against anyone who doesn't appear to be completely fashionable and well-off, which is interesting because you would probably expect that clientele out of idk, a higher-quality store like Sephora, but WAIT, people don't normally have bad experiences there, maybe because they hire better people, regardless I'd just like to send a special shout out to the customer service associate who completely judged my cousin on her visit the other day, for her lack of makeup knowledge and said to her "oh, I'm guessing you need the broke college brand." You're very lucky she is a nice person, because you would have not liked my response if that had been me. read more

This review is not necessarily for this Ulta location, but a specific employee, Ne'Ana (Nay). I walked in today looking for items I needed to repurchase. I was quite disappointed in the selection of the Ulta brand cosmetics due to a messy and unstocked display.. I almost just turned around and walked out, but I decided to walk around and look at some more products. luckily I did, because I ran into Nay! she simply said "hello, how are you doing" not pressuring me with "do you need help?" or "you should try this!" We ended up spending about an hour together playing with the brands Soap & Glory and No.7. she showed me so many new products and was extremely honest with her opinions and suggestions for me. I felt comfortable talking to her as if I was talking to a friend. She completely outshines ANY other employee at this location. I will absolutely be returning specifically for Nay to help me in the future. read more