So I walked in to the Turlock Ulta today and there were 2 checkers on the left and 3 employees standing right in entryway talking. No one else was in the area, not one of them acknowledged me as I know they are supposed to. Then im over by the eyeliners trying to get some help and all the girls working in that area were basically ignoring me. Im not one to complain but not cool Ulta girls. Wheres your customer service? The fact that u have awesome products doesn't mean u can act like jerks. Definitely reconsidering shopping here. read more

Stopped to grab an essential makeup item while traveling. After seeing all the bad reviews, it all makes sense as to why I had the experience I had. No one bothered to ask if I needed any help and upon check out, I was really excited to see the donation promotion they had going on, I had heard another cashier mention it to another customer. The cashier I had, was very unfriendly, never mentioned the donation, and started helping another customer before I even got my money put away. Rude. read more

I love ulta store. But it's become where I only do my shopping online now. I will not put up with rude employees, who hate there job. I went in to do a return for a birthday gift I received from my boyfriend.my local ulta is about 30 min drive away. So I took my gift receipt and made the drive out there. I get there give her merchandise and gift receipt she scanned it total came up she then told me I can only put it on a store credit card. Wait what!!!! The receipt is in your hands the price came up and everything. She then told me with a gift receipt we cant give cash back. Absolutely dumb policy never heard of it before in my life. But whatever I drove to far to just leave okay I took the card. Went shopping and came up to the register to check out. only put up with another rude ass employee she rings me up I told her wait that item is a wrong price.. theres three other ones there can you go check she told me no... I cant and I'm sorry that's the price that it rings up... okay well then I dont want it. She said okay whatever by that point i didnt ring up anything else i throw my merchandise at her and leave... so the drive was pointless i then called customer service who will be handling all the employees and took care of the situation I will only shop online.. hope that store closes down for good.. turlock ulta sucks!!!! read more

When Ulta first opened in Turlock, I was really excited. At first, the store was very clean and the employees were helpful. Now I find myself dissatisfied every time I visit. The areas where there are disposable applicators for testing makeup are dirty which is unsettling. They rarely have lip tester applicators and tell you to use q-tips instead. There is also nothing available to take off tester makeup properly -- only tissues and water (ew). I would recommend taking a trip to Modesto's Sephora at the Vintage Faire Mall for more selection, helpful employees, and a cleaner store. read more

Love hate relationship with Ulta. Cool over priced selection. Even their deals don't seem like a deal. But if you love cosmetics and all that's new on the market you just gotta go to Ulta. It's always a treat. Customer service top notch. Prices bring it to 3 stars but would really like to give it 5. read more

I love the selection in this store but the service is so poor. They have only one person checking people out and 12 people in line. The young lady checking dosent call anyone up to help. Why? Management is clearly lacking. read more

This is by far the WORST customer service I have ever experienced. Went in to make a return and they gave me such a hard time and put me through embarrassment in front of the rest of the customers. I went to ANOTHER location all the way in San Jose and they were able to solve my issue hassle free. This Location is HORRIBLE the employees are ALL very rude especially the blonde haired and the VERY young Hispanic girl working as manager. Please get new employees so I can continue to come to this location!! read more

The customer service here is unacceptable. If I could give zero stars I would. While out doing some late Christmas shopping on December 23rd I decided to test myself with a Christmas gift and buy new makeup. I was color matched with Lancome foundation. Purchased the foundation, setting powder, and primer. I also got a small sample size of that same foundation so I could test it before opening the box. On the 27th I wore the foundation to work and after about an hour I noticed it oxidized and was actually not a good match for my skin tone. The color was off. I decided to keep the primer but return the foundation and setting powder. Due to me making multiple purchases that day for Christmas I honestly couldn't find the receipt. However, when you shop at Ulta or Sephora they key in your phone number when you make a purchase and keep record of all of your purchases for the rewards. According to their policy you have 60 days to return an item with or without the receipt as long as they could pull your transaction by your rewards number or phone number. While in line I was behind a woman that was also returning something that she actually opened and didn't have her receipt either. She got to the register made her return and we done. However when I got to the register Mikayla informed me that I could not receive a refund in the form of cash or refund back to my debit card used due to the fact that I didn't have the "physical receipt". She was able to use my phone to pull up my purchase and was able to see that I in fact made the purchase on the 23rd but still insisted that I could not receive a refund and only could get store credit. She said that's all she could do and said I could call customer service to see if they could mail me the original receipt or send it to the store. She also said without the"physical receipt" I didn't have"actual proof of purchase". Keep in mind she verified that she could see my purchase on her screen after keying in my phone number. I went outside called customer service and explained what was happening... They were shocked this had happened and also said that I should have been issued a refund with no problem due to the fact the store could pull up my purchase by using my phone number. Customer service ended up calling the store and sending them the receipt and instructed me to go back into the store for my refund. Well, I did and had the pleasure of interacting with the same cashier, Mikayla. I informed her that I actually called customer service and told her what they said. She insisted that without my "physical receipt" she couldn't offer a refund. I told her that wasn't true however they did send it to the store in case I was told that again. Another worker came up and asked Mikayla who told her that they couldn't give a refund without receipt. Mikayla basically said that's what she was told. The other worker retrieved the info that was sent by customer service and instructed Mikayla to give me the refund. Mikayla became even more rude after that. She said to me, "In the future you people need to keep your receipts so you won't have this type of problem"! That was down rite unprofessional and uncalled for! I calmly told her I don't need that tone from her and I don't need her to give me a life lesson. She then repeated, "and like I said if you had of kept your receipt you wouldn't have these kind of problems"! She then said, "put your card in so I can issue the refund"! Very rudely! I'm appalled at the terrible customer service, nasty comments and rude tone. After I left the store I filed a complaint. I will never go back to Ulta Period. I'll spend my money at Sephora from now on for all future cosmetic purchases! read more

Don't waste your time getting your brows done here. Time and time again they tell me they're booked until the following week at the brow bar. Today I actually got an appointment scheduled, they told me to sit down at the benefit counter and wait, the lady "would be right with me." 20 minutes later they come and tell me she never showed up and are booked all day so I wouldn't be able to get my brows done. Called the modesto mall's benefit brow counter and they took me right on the spot. Will not be coming to this ulta to get my brows done anymore. read more

I went to get my haircut at the salon in Ulta. I had no idea that they had a salon in the back. I saw that there were quite a few bad reviews for the store. I decided to go anyway. Im glad I did. The hair salon is in the back and completely seperate from the store. I got my haircut by Elvira. She did a great job. I have not been able to find a good hairdresser since I moved here from the bay area 2 years ago. But I found one now. So happy with my haircut. Cant wait to go back and have it colored. I think people should know that there is a great hair salon in the ulta store. And Elvira is awesome! read more

I love ULTA. I always come here when I need more products. I am a reward member so I always get coupons and special emails. Although the staff could be a little more friendlier. The only thing I don't like is how they try to sell me different products after I ask about a specific product. Other than that I am happy shopping here. Will be back soon. read more

The only reason why I go here is because I can schedule an appointment like any time. Today the customer service was rude and the lady had pokey finger nails. -.- read more

Love the fact lodi finally has one now!! But sadly im still having to go to stockton. It seems like they dont carry to much product because shelves are empty in almost every brand and every light shade. (Almost every shade honestly) i wait a good amount of time for some one to help me and usually give up because no one bothers. read more

I went to this store for one simple product from Nyx Cosmetics today, my husband decided to buy me whatever I want because I'm feeling under the weather. Well when I arrived at the store the whole staff seemed busy.. Not a lot of customers though.. So I went right to the isle and I was completely in shock. The whole Nyx isle seemed as though it had been hit by a hurricane. So many misplaced, missing, and opened items it was horrible. I asked a staff member about it and her response was 'it's always like that, whatever's there is all we have.. Good Luck.' then just left me there. I am NEVER coming back here. read more

LONG-NON BASHING-MULTI VISIT REVIEW As this is the only commercial make up store in Turlock. I have gone on countless occasions. I purchased some HotTools hair styling tools, when the first one broke shortly after purchasing I had receipt in hand and took it back with no quarrels. The manager told me that even if they were past the time of return that she would allow me to exchange for something else. So I brought back my first purchase which was purchased months earlier that had also stopped working. I didn't have the receipt but she was able to see that I had purchased it on my account. As far as the salon is concerned. I had great service when I went in for a free blowout as a promotion of a product. I went in again to have my hair cut and again the stylist did a great job. I made an appointment a month out and was very much so anticipating it and when I showed up for my appointment they said there was no record that I ever had one and were completely unable to fit me in that day or the next. I understand how scheduling works, however it was the rudeness and blatant disregard for customer satisfaction made me so upset that I will never go back to this Ulta salon. Also in general the ladies are stuck up and snobby majority of the time that I go it. I wondered the store aimlessly in search of an item and was making it pretty evident that I was looking and had no idea when a product was and wasn't asked by a store employee for fifteen minutes if I needed help. The customer service is incredible around Christmas. read more

Caylin does the BEST short scissor cuts on boys. We've been going to Caylin at Ulta for 2 years now. My son won't go to anyone else. Best stylist for unruly hair. read more

Victoria the manager needs a class in CUSTOMER CARE, and PROFESSIONALISM. She talked over me, she was condescending, she expected me to find the original box the product came in even though I had the original receipt and no where on the receipt does it say to keep the packaging for a return! The more expensive item (the salesperson suggested) broke my complexion out. I had it for three days. I had to call the corporate office to get it resolved because VICTORIA was one of the worst managers in customer care that I have ever encountered. Maybe she's used to dealing with teenagers or a clientele that does not require her to be polite or accommodating? Whatever it is I will NEVER shop there again. read more

RUDE STAFF! Completely unhelpful. You think with all these bad reviews, whoever owns or runs this store would be worried & change up the staff but apparently not. The store itself is awesome because they sale high end & drugstore brands. This one however I found to be dirty and not organized but it was around 6pm, I don't know maybe they didn't get a chance to pick up but regardless not a good experience and the tall lady that checked me out was RUUUUUDE. I purchased am item on clearance she tried to tell me it wasn't & when I showed her it was she marked it down threw it in the bag & didn't say a SINGLE word to me just let me slide my card & said, " I can help the next customer!" read more

I really wanted to get on here and write a good review after a bad experience but honestly i cant....after dealing with a rude manager who refused to adhere to their return policy I went to customer service.....when I got to a manager there she was very nice and helpful even gave me a 10 dollar gift card for my troubles.....I was told I would hear from the store manager and after a week I did not.....i called again and the request was sent up to the district manager....finally I got a call and spoke to a store manager who agreed to exchange my unused items for the items I wanted at the lowest "sale" price. Since my product never goes on sale I was quite happy with the outcome as I could exchange what I had for what I needed...win win right? Nope went in to exchange the items and was told I would get. 01 cent for each item....the total for the items would have been 53.00....I asked when it's ever been on sale for that price and was told.....someone else used their ulta points to bring the price down to .01 cent and that was considered on sale.......what a joke.....Seriously very disappointed if I could give zero stars I would. read more

Clinique girl super Honest helpful and patient, my fav ulta store location now and I go to all of them in the area.

The associates at this location are not helpful. I wanted to get color matched. I was able to flag down an associate, who clearly wasn't helping anyone. I told her I wanted to get color matched, she looked at the colors i was holding and said "its that one". She didn't offer to color match me. Also I asked about a certain blush pallete i was intersted in-- i showed her a picture of it on the ulta app and showed that it said the turlock location had it.. and she quickly responded "no that was a holiday item". It was rude but I believed her. Went home, the foundation color wrong, and noticed in the new ulta ad the blush pallete was being ADVERTISED! Today I returned the foundation and got grief from the cashier..I told her I didn't get color matched. She looked at me like I was doing something wrong. I wish these girls would actually care about their customers, rather than looking us like we're the idiot. The attitudes need to be changed. Be more helpful. read more

I would avoid the Turlock Ulta at ALL COSTS. If you are one who likes to get ignored, wait in extremely long lines, and then listen to employee gossip, then go for it. Otherwise, listen up. I have worked in ALL KINDS of customer service and I have NEVER, EVER not said "Hello, how are you doing today?" to a customer. No "did you find everything okay?", "How was your experience today?"... NADA. I waited a good 10 minutes in line with maybe 4 parties ahead of me, which I can understand when there is one checker. There were two checkers, they were just quite slow because there were two additional workers behind the counter gossiping about scheduling, other employees, other managers, etc. I could NOT believe it. When I walked up to the counter, the person ringing me up didn't say anything as I walked up, she was talking to the gossipers! More interested in their conversation than doing her job. This realllllllly irks me. I am probably the easiest customer ever because of the customer service background, but I WILL be writing corporate because this is probably the third or so instance that something similar to this situation has happened. The first thing the person ringing me up said was "phone number?". If I had never been to Ulta before I would have NO IDEA what she was talking about. I have had other gals ring me up and ask if I had an Ulta rewards, NEVER has ANYONE said "phone number?" and NEVER has that been the first thing they said to me. The next thing was my total and then handed me my bag with the receipt in it. She did not say thank you or have a good day... NOTHING. I have never felt like a more insignificant customer in my LIFE. This was the worst case of customer service I have ever seen, ever. I know I sound a little overboard, but I am seriously in shock that this behavior is continually practiced by the staff at Ulta. It is obviously getting worse and the only solution is to complain, I suppose. Good luck Turlock Ulta, you guys are going to need it. read more

Oh please, Don't mind me! This store acts PUT OUT when a customer requires help. I love the Ulta brand, but rather go to the Riverbank location or order online, than be treated like I'm an inconvenience read more

Like to send a compliment to Ruthie she is very professional she does my facials all around good service ...

Shopping for Bare Minerals in Turlock, and was treated poorly by employee, she was too busy and uptight talking about another employee. Sad thing is she was a manager and was discussing her staff, and making fun of them out loud where all the customers could hear her. Unprofessional!!! There is a back room or office where these things can be discussed. I came to shop and be helped instead I was avoided, I did not want to hear your store drama. Vicki or Victoria, whatever you name was, go back to work and take care of Customer Service. I'm sure that's what your paid to do. I will return to Ulta, but next time I'll make the drive to Modesto. They have a Great Staff! read more

I love Ulta, but sadly this one is a bust. I have gone to this store for over 6 years and every single solitary time i have gone in here it's an absolute MAD HOUSE with people and the products are everywhere). I have also tried waiting by the door when they open and there's a million people waiting with me so that doesn't really help. Multiple times i have gone in there, there has been only 1 person checking people out and the line is SO LONG! I have had questions for the employees working and i never can find anyone to help me find something. I have had to search the store high and low to find someone. This isn't my experience at other make up stores. If i could provide some recommendations i would say you need more people helping around the store for customers and more cashiers. It might be helpful to open earlier than 10 AM at least on the weekend to accommodate the earlier risers and people with children. There's just always WAY to many people in this store to browse and find new products. Typically it's a get in and get out situation. I hope some changes can be made i love ulta! read more

Went in with my gf and found that they have a nice selection of men's cologne.. I forgot to take a pic:/...

I always come in to buy makeup and to be honest I never really cared for the customer service because it sucks but it's the closest makeup store to me, everytime I come in I'm not greeted, I'm always followed, I hear people gossiping about their employees, they never have anything I need in stock, I get dirty looks, AND the managers are HORRIBLE! The store closed today at 6pm and this one girl with short black hair that was pretty short was yelling at customers approaching the store that they were closed MORE THAN ONCE! To make matters worse she was making a go away hand gesture! Everytime I come in that same girl is so rude to me, my friends, and other customers! She needs to be taught customer service! She and a lot of other employees are extremely rude and I will NOT return! I will only do business with Mac and Sephora in Modesto where I know I will be treated correctly! read more

I love this ulta. It's my favorite. I honestly don't understand the lack of stars people are giving.. The staff has never been rude to me. And even when I go in before they close they never try to rudely rush me out. I like to get my hair done here cos I leave with my hair feeling so extremely soft. read more

I've been shopping here for years. Today made me not to want to go back. I came to ulta today 4/18/18 and the girl with a piercing on her lip closing gave such a poor attitude, the girl at the door kept looking at us while shopping made us feel so uncomfortable the girl in the cash register didn't even give me a bag for what I bought. Never coming back. Modesto ulta is my way now. read more

I was in the mood to shop for beauty products and I was desperate for a foundation. I was fortunate enough to have Yadi color match me. Unlike the other dark-haired snobby employee, who seems to be following me around while telling others what to do, Yadi was super friendly, patient and knowledgeable. Even when it's almost closing time, she's still went out of her way to help determine a perfect shade for me. Yadi was one of the friendliest, if not the friendliest, Ulta employee I've ever encountered, and I would like to recognize her for providing exceptional customer service. read more

They are always out of stock on makeup! Like don't you have employees who keep up with inventory!! The employees who work here are not helpful at all. I have to literally search the store numerous times to find help! Horrible! Lastly, those $3.50 coupon can't be used for high end products. That's the dumbest thing ever! That's when people need to use it the most! Stay away from this Ulta!! read more

First time coming to Ulta in Turlock, but I won't be coming back. There was 1 or 2 kind employees, the rest sent out very weird and uncomfortable vibes. Won't be spending my money here. read more

Ulta turlock,ca is one of the worst I've gone too very unprofessional ladies customer service is horrible went to do an exchange was treated has if I was lying attitude went to go get matched for an eye concealer the gal was so rude no your eyes are just dry and she couldn't match me because of it ughhhhhh I give this place a big 0 i could of been a returning customer I will stick to ulta in Modesto, ca very different atmosphere read more

Least favorite ulta location . The store looks like it never gets cleaned/organized. Half the test products are either gone or completely empty. I realize makeup gets messed up easily; however, I have walked into this store at the beginning of the day and their products still are a mess. They also lack in customer service . They do make a point to yell a greeting from behind the cash register when walk in, but that's about as far as they go. I won't be back. I recommend going to Sephora. They are always willing to help and their store doesn't look like a tornado hit it. read more

Rude associates that act like they are to good to help. Really need to addressed.i went in for a few things for my daughters prom, I had ask one of the ladies on the floor about a Lancôme product and if they had a sample first she said that she had to find the the lady that worked for Lancôme then she came back and said unless you buy a Lancôme product they don't give samples.. which is complete BS. read more

First, for as much as they charge, the salon should have a little more glamour.I have gone here several times and each time my hair cost me around $150-200. And my hair has not improved! Second, the bathrooms( which are located in the salon) are not clean and are all white with no decorations. Again this place charges like a middle of the road salon but looks like a super cuts Last, the lines in there are always long and I feel like I am standing at amusement park waiting on a ride. read more

This was my first time in a store like this. My mom recommended this place for some good makeup. Customer service was amazing! Had a gentleman show me how to use my new contour pallet. I will definitely be back in the future! read more

I have been at Ulta in Turlock in some occasions, and their customer Service is NOT GOOD at ALL! The females talk amongst each other and ignore the customers. Now try getting help from them it's impossible and either they don't see you or they don't want too. It's happen twice to me... I ended having to drive to Modesto Mall to the Sephora Store, and like always the Sephora Employees are the BEST! They Greet me and ask if I need any help. I wish Turlock would open a Sephora Store, that way I don't have to drive to Modesto or Merced. Very disappointed with ULTA Store! As it is the make up is expense and there Customer Service is the Worsted EVER! I am in customer service so I would know! :( read more

I wish there was a Sephora in Turlock! The line here is always. ridiculous. The last couple times I've visited, they've had two registers open (out of many), with a line going halfway down the store. I would have just put my merchandise down and left, but I had a brow service done at the brow bar so I had to pay. Seems pretty clean and organized other than that. I wish they had more of the higher end brands that Sephora and some other Ultas carry, but they have a good selection of brands otherwise. I'll stick with ordering Sephora online unless I have a makeup emergency ;) read more