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    Ulta Beauty

    2.5 (23 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

    Services - Ulta Beauty

    Haircut

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    I give this place a -50 Stars!! Went in last Saturday & had Casey color my hair with a fun violet color! By the time she was done, my hair wasn't even fully colored just kinda streaked! I thought well ok, not what I expected but it will work! Then the very 1st time I washed it almost all the color came out!! I almost cried!! I went down there to show them & all she had to say was what shampoo did you use? My hell, she works in a beauty shop you'd think if it mattered that much she'd show me what to us!! The general manager comes over & tells me they'll fix it for $75 HELL NO!!! I'M NOT GIVING THEM ANOTHER PENNY!! I can do it better myself!! And I sure as hell won't ever let Casey touch it!! I did one better I remembered everyone has a boss, so I call the managers boss! Within an hour I was getting a phone call & an apology from the West Valley City store offering to do my hair over for free!! I still said Thanks for the apology but I'll go to your Jordan Landing store & SHAWN WAS AWESOME!! I absolutely LOVED him!! He did great work, the color was fun & vibrant & even after a couple of washes, it's still as colorful as it was when he did it!! I'll always go to Him!! And by the way the shampoo I used did NOT contain sulfur!! Casey take note ~ learn your own products!!

    Misty L.

    I love this store. But when I pay a bunch of money to get my hair cut, I would hope for it to be at least EVEN... :( super disappointed. I didn't notice until after my appointment that it was so uneven.

    went from orange/pink to blonde

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    3 years ago

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    Ulta Beauty

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    2 years ago

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    2 years ago

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    2 years ago

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    7 years ago

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    2 years ago

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    4 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    9 years ago

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    Ask the Community - Ulta Beauty

    HOF Salon - Haus of Flint Salon - Schedule a free consultation to get you some rainbow hair!

    HOF Salon - Haus of Flint Salon

    4.6(100 reviews)
    12.0 mi
    $$
    LGBTQ friendly
    Women-owned & operated

    Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

    it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

    Photos
    HOF Salon - Haus of Flint Salon - Brazilian Blowout (formaldehyde free)

    Brazilian Blowout (formaldehyde free)

    HOF Salon - Haus of Flint Salon - Complimentary Snacks and Drinks

    Complimentary Snacks and Drinks

    HOF Salon - Haus of Flint Salon - Flash Colors - A set price for a fun color project

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    Flash Colors - A set price for a fun color project

    Ulta Beauty - hair - Updated August 2026

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