I recommend this place Wendy is a professional person helps you with any questions and will call you to update status on your vehicle

I honestly would not go to another mechanic. Even though u read some bad reviews don't base it off of that. They are honest people. Wendi was especially very communicative with us throughout the whole process. She went through my warranty multiple times. Even though you may think it takes longer then u would expect don't question their intention. They are wanting to do the job correctly. Wendi kept in contact with me throughout the whole process and in the end my car is running perfectly. It's been 3 months since I had repairs and couldn't be more pleased!! read more

First, I want to say that Wendy is a great person--she's friendly, helpful, and fun to talk to. Her customer service really stood out. However, my overall experience was disappointing. I usually go to Valvoline, but I decided to try this location because it's closer to my home and I could use my AAA discount. Unfortunately, the service time was extremely long. I arrived at 9:35 AM for a 10:00 AM appointment, and it is now 1:13 PM--and my car still isn't finished. I only came in for a basic oil change, filter replacement, and tire rotation, which I've never had take this long anywhere else. I appreciate the staff's friendliness, but the wait time was very frustrating and not what I expected for routine service. To be honest, Valvoline is your best place to go. It is not cheaper and less time consuming. read more

We've been bringing our Audi A4 to Ultimate Performance, and I just have to give a huge shoutout to Wendy! She's been working with us from the start and has been nothing but amazing. Super friendly, patient, and always keeps us in the loop. What we really appreciate is how she explains everything part by part--no pressure, no confusion--just honest, clear communication. She helped us figure out that our Audi had a coolant tank leak and an oil leak, and they're even ordering original parts straight from Audi to make sure everything gets done right. It's hard to find an auto shop you can actually trust, but this place has been solid. If you care about your car and want people who care too, this is the place. Ask for Wendy--she really goes above and beyond! read more

Wendy Jose and the other fellow with glasses are scum bags Wendy was cool over the phone til I showed up to the shop then completely switched up while her buddy had her on the phone disgusting attitude she assumed she found the part I needed when. I got there to assure the part was correct it was not she was nowhere to be found Jose had an attitude kept shaking his head and mumbling under his breath like he hated his job his frustration was a turn off the vibe I got was uncomfortable as soon as I walked up almost like what do you want what're you doing here I instantly decided fk this place but wanted to see how they conducted themselves and what prices they would offer if they could even find the part reading all these negative reviews assures me this guys and gal are clowns I wouldn't go there stay away from this place sounds like it's time for them to hang up the jerseys complete waste of time would never let them touch my vehicle read more

Wendi did a great job of getting my car scheduled for recommended service from the dealer. They informed that the dealer was scamming me into getting unneeded repairs. I appreciate their honesty. read more

Wow,just left ultimate performance auto & truck repair shop on 8485 Limonite Jurupa Valley Ca 92509. Took my car in for ac work, only working on one side. They did a diagnostic of my vehicle!! Now AC doesn't work at all, heating all over!! It only lasted two weeks. Ac does not cool no more!! They gave us 1 year warranty & won't honor the warranty they gave us!! They expect me to pay more!! To fix the problem again!! Had a very unpleasant experience with this shop!! Especially that lady running the shop!! I should have reader the reviews on them!! I do not recommend this shop!! read more

Ultimate Performance Auto & Truck Repair - Auto Repair Near Me - Riverside, California

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Wendy and the entire team at Ultimate Performance are absolute professionals. They really care about their customers and Wendy does a great job of explaining the service and keeps you updated every step of the way! I highly recommend this shop because they truly care about their customers! read more

DO NOT GO HERE! they quoted me 1200 for an oil change batter radiator flush and ac service For my 97 Ford E-350 van. I vividly remember the battery being 95$ on the original invoice because I had already priced them and found the cheapest one for my van was 79$ from AutoZone, so i figured I'd pay an extra 15 bucks to have someone else install it no big deal. when i went to pick up my van. the guy said " the technician recommended a radiator flush" and i was confused because I had already approved the rad flush. i asked what they did do and he show me a different work order with no radiator flush and A 315$ battery!!! they did not do the radiator flush and instead charged me three times for the battery!!! liars and crooks! DO NOT GO HERE!!! read more

I left my car thinking I would get a diagnostic the following day ,that never happen . I dropped off my car on a Wednesday I didn't get a full diagnostic until Monday I was so upset I had to get a rental for that entire week . After the call I decided to get my car out of that shop and service my car elsewhere. I would never recommend anyone to this place . Do your research before you drop off your car anywhere . Seriously read more

I brought in my truck to fix the motor bearings Wendy had me waiting for three months they tore down my motor and lied to me she said it was gonna cost me 2800 for the labor and the warranty was going to cover all the parts two months went by and they never fixed my truck she was asking me for another $3300 besides the 3500 the insurance had approved I took my car out then Hiram tried to work things out with me promised me to give me my money back and fix my truck another month went by and they didn't do nothing they wasted four months of my time and I lost the $3500 from the insurance these people are liars thieves they need to close down I don't recommend this place to anybody read more

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Paid $199 for diagnostic check. Received NO Estimates or results of diagnostic check !!! They basically charged me to watch car all day. NOT HAPPY!!! read more

Great customer service! They replaced the engine in our 2004 f250 several years ago. They have followed thru on warranty services and went the extra mile when we had issues. We really appreciate the excellent service and care they put in. Wendy and the crew are great! read more

There is no option for zero stars so they get 1 star! We have taken our truck here in the past and have been very happy with pricing and service.... took our truck in on a Wednesday for a bad axel possibly rotor (our diagnosis) when we called they drove it and nothing was wrong with it suggested a tire alignment even though we told them the back passenger wheel had issues wobbling... I'm no mechanic but I also know you can't align the back wheels so..my husband suggested (to the "trained" professionals) to Jack the truck up to see the tire wobbling. He told them he thought it was the axel, rotor or both when they called back that was what the problem was. They gave an estimate for the repair, my husband said he would repair rotor and brakes himself to save money and then all the sudden they couldn't get the axel for the price they quoted and almost doubled the price of the axel... they had the truck there the entire time (Ford Raptor) and then said that was a more heavy duty part they had originally ordered. Wendy, the owner according to Adriana called my husband because he demanded to speak with the owner. After reading the Yelp reviews she is the owners daughter.. he should deal with the customers not her since she has no knowledge of cars and the actual owner has 33 years of experience according to his responses.. Wendy offered to not charge us for the 179.00 diagnostic fee.. that sounds great but either way it's deducted with the labor so how does that work out for us?!?! Diagnostic fee only charges if you don't have them do the work! We went to pick up the truck 9 days after to fix 1 axel. Front windows rolled down (in the ghetto) and it was $907.00.. my husband went to pay with his debit card and they said they only take cash!! We will not be back and I hope this review helps you avoid getting scammed. Worst service ever and if you are looking for a reliable, trustworthy mechanic don't go there! read more

Incompetent! Review truncated as there is too many lies by Ultimate to include... This shop had my vehicle in their possession from March 18, 2021 - June 8, 2021 and then again from July 26, 2021 - January 19, 2022. For the period of March 18, 2021 - June 8, 2021, my vehicle was in their possession for the repair/replacement of Engine Oil Cooler (and new seals and gaskets), Mass Air Flow sensor, Turbo drain and feed lines, Front brake pads and rotors, Brake Booster and Smog, all of which I paid for. Shortly after picking up my vehicle, check engine light came on, etc. I took my vehicle for diagnosis at a dealership as my vehicle had already been with Ultimate for months. The dealership informed me to take the vehicle back to Ultimate as there are problems consistent with their repair work, etc. For the period of July 26, 2021 - January 19, 2022, my car was in their possession again. It was one story and numerous lies after another. Long story short, while my vehicle was in their possession the second time, the following items were broken by their coming and going technicians: Left and Right Intake Port Shutoff Hall Sensors, EGR Valve, and Intake and Exhaust Manifold. Upon retrieving my vehicle on January 19, 2022, my driver's side windshield was cracked approximately 10 inches. They denied any wrongdoing once again. read more

They are honest. If they tell you something they will stand by it. My car was towed here by AAA, but I ended up using these mechanics 2 times now. I appreciate their honesty. It's a journey off the freeway but they do good work. Thank you ultimate and Adriana read more

I made an appointment through CarParts.com to have some work done with parts I ordered from them. I'm not sure exactly what happened but the price I was quoted online and at the shop were completely different ($240 variance). The lady explained the cost parameters and it made sense, but it was way beyond what I expected to pay so I had to decline. read more

I got a flat tire and I got towed here, they were super friendly and helpful! Wendy and Gabriel especially were amazing, thank you guys!

If you close at 5, you should be able to do a oil change at 4, waste of time should just close at 4 then and save people the trouble of coming in read more

Do not go here. They lie to you. They do not communicate. They do not keep you correctly informed as to the process. My time is valuable and they waste it. Horrible customer service. The female is rude and the men are ill informed! Had work done for alignment once and they could not fix it, the next shop did. Swore I'd never go here again; I wish I had listened to myself. NEVER AGAIN. read more

These guys know what's going on. Had my Mercedes' in and out of there in a day. Complete tune up and I needed an oil pan gasket. It was leaking. 02 sensors also. Probably would of had it done faster if the parts didn't take so long to get. Wendy is great and the guy Manny that worked on my car really knows his stuff. Thank you!!! read more

I took my car here since this shop has been my shop for the past 4 years so I figured they would give me the best service. But this last time that I took my car, I was extremely disappointed with the way they handled business. The manager Wendy, made promises after promises but disappointed each time. She really needs more knowledge in cars and in management. They charged me over $390 for a diagnostics for an issue I had with my catalytic converter. I applied for the CAP Program of California to help with the costs of my car since it did not pass the smog test. Wendy had no idea of how the program works even though in their establishment they promote they "work" with the program to help you. I spent a whole month going back and forth with them to find ways to fix my car, and at the end I ended up having to take my car out of the shop. So I took my car to another shop and within 6 days they fixed my car with the help of CAP Program, replaced my catalytic converter, ran another smog test (Which finally passed), and my car was good to go. I do not recommend Ultimate Performance Auto and Truck Repair as your go to shop. -Jesus Castañeda read more

Ultimate Performance fixed my Prius after the Toyota dealer totally misdiagnosed my car's problem. My water pump needed replacing and twice when I took into my dealer over a couple month period, they told me different things. One of the things they told me is that I must have run out of gas. They don't know that I have never even gotten close to running out of gas -- but they didn't even ask me. This shop, Ultimate Performance, fixed it in a couple of days and its been running like new since. (This was two months ago.) And, they treated me with great respect and communicated very well through the process. A+ for this group. read more

Total rip off artist. Do not take your vehicle here, Here's my opinion, Had my car towed in because of no start. They took 12 days to let me know it was the distributor. I looked online and found one for $130. They charged me$380. Then they would not call back to let me know they had an idle problem. This car NEVER had an idle problem until they got their hands on the vehicle. They said they wanted to run more test. That's when the red flags went up. I was charged nearly $600 for a $130 distributor & labor and who knows what more charges could they have done. And know the car has a fluctuating idle problem. Never go back. And beware people, None of these mechanics are NOT Certified ASE mechanics. Because if they were, a test equipment called OBD1 would have figured out the problem in less than 5 minuets not 2 weeks. read more

BEWARE: $125 for a check engine diagnostic test. For 2008 Hyundai Sonata they wanted to charge me roughly $2,800 for a timing chain kit and that the labor is over 10hrs. Also for spark plugs. Asked if I can only get an oil change done and tune up with fuel injectors that was going to cost $1,100. Asked if I can buy my own parts and charge me for labor so that was not allowed because they are triple A certified. The lady at the front office was laughing when I was explaining how I can waive the diagnostic test fee if I got other work done. She said I can't. I just paid $125 for a problem I already knew about and on top of that the timing belt screeching noise sounds worse since I left. Before I took it to the shop; the noise will only come on once every couple of days. Now every time I turn my car on the noise comes on every time and it's louder than before and it only stops when I put the car in drive. I would not recommend their service ever to anyone. I've seen the other reviews and trusted this place but they are definitely not FAIR prices. read more

Ultimate Performance Auto & Truck Repair - Auto Repair Near Me - Riverside, California

Horrible horrible horrible customer service. Took my truck to get a smog and she told me everything passed, but she failed my truck anyways because of a missing hose. An air intake hose that has absolutely no performance affect at all on my truck. I was told to reinstall the hose and they would pass the truck. So I did and brought the vehicle back over. The smog tech told me she wouldn't pass my truck without doing the whole smog over again. I don't know of any other place that charges for a smog that fails, and on top of all that, I sat there for 2 HOURS waiting... for nothing. So I'm supposed to sit there for another two hours? And, they passed my truck just the way it is, without the hose, last time I brought it in for smog. I will never bring my vehicle back here again. read more

I'm not the type of person to leave reviews. However, occasionally I receive service that is truly exceptional and needs to be recognized. About two weeks ago I hit the mother load of all problems with my Mazda 3. On my way home from school, an unknown malfunction caused my engine to overheat. As a result, it was a cascade effect and my engine was warped and destroyed. I was devastated to say the least. Luis at Ultimate Performance bent over backwards to provide me with as many options as possible, while making sure that they were affordable. He also kept me updated throughout the entire process so that I knew exactly what was going on with my car. It's been a few days now since I have gotten my car back, and I couldn't be happier. In fact, it seems to be running better now than before the incident. I live pretty far from the shop but because they did such an excellent job I will definitely come back. Highly Recommended! Trustworthy! Affordable! High Quality Work! Thank you guys! read more

Went in for my 60k mile maintenance, brake check, and a couple other little things. They quoted me a good price. Overall it was a good experience. Luis and Cesar (sorry if I misspelled) were super nice and courteous. They even helped me charge my phone while I waited for my friend to pick me up! The only things that brought the experience down for me was that I selected Synthetic oil change but got regular instead, and the back right passenger seat release knob came off and they said they could reattach it for me but that wasn't done either. Just those little tiny things were forgotten, but at the same time I understand that it was a busy day. It happens. I will still be bringing my car back to them though! read more

This place sucks..they couldn't even give me an estimate for my work to be done. They say that they will call you back.....THEY DON'T It took a whole week of calling everyday and still could not get a freaking estimate. Who in their right mind is going to give someone their car or truck before even having any kind of estimate.Thankfully they're so incompetent I'm not going to give them the chance to rip me off read more

Brought my car in at 3:30 in the afternoon. The guy took a look at it right away. I knew it was related to the radiator and he found the problem quickly. Quoted me a very reasonable rate. Did the work the next day and just felt very trustworthy where most the time when I leave a mechanic I know I was getting screwed. I generally do repairs myself with a friends help so I have an idea of pricing of parts and how much labor goes into a job so it was gratifying to find a place that didn't take advantage. read more

Super fast service, friendly and professional employees. Amazing prices A Jurupa Valley must visit smog check location.

Well I was hoping to find a good local diesel mechanic, to bad this isn't the place. They charged me almost $ 200.00 For a diagnostic ( ford dealership charges $ 125.00 and it is applied to your repair bill ) here it's not. only to tell me that they had a pretty good idea of what the problem was, and for $ 500.00 more they could check the part that they think is faulty. ( $ 50.00 sensor under the right valve cover) then they tell me that the repair couldn't be done today, I had to make another appointment. So I call the following week to make an appointment, And guess what ? Their only diesel mechanic won't be available for two weeks. Bummer for me,now I'm out $ 200.00 bucks and back to square one. Oh well, I should of just taken it straight to ford,this is what I get for trying to use my local small business. Hi just wanted to update my review of this business. You know it's quite refreshing when a business steps up and takes responsibility for their mistakes. Apparently the mechanic that was supposed to work on my truck suffered a tragic loss in his family. Well as you can imagine, who thinks about work at a time like this. It was a justifiable mistake in my eyes, the owner called me personally and apologized, refunded my money and even gave me a couple of movie tickets for my troubles. In this day and age where nobody cares about service anymore this act was quite refreshing. Thank you ultimate performance, and again thank you sincerely, Anthony For read more

Brought my van in for brake check. Needed new pads. Got me in and out fast. Great service.

Had a repair done. Old parts left in engine bay in the box. Repair didn't function due to improper install told me to replace whole ac compressor. Also forgot to tighten upper rad hose which In turn blew off and cracked rad. So by me trying to be lazy cost me more money because of negligence. And they they feel no refunds should occur to me but I'm out the cost of all parts and my labor way higher than the original repair. read more

I wish there was a no star option. I took my Suzuki SX4 to this mechanic due to the information I found regarding one of the mechanics being a Suzuki specialist. This was obviously a complete lie. I took my Suzuki in to check out a noise we heard around the alternator and they told me it needed a new water pump. They charged me 1300 for this. Then, the day after, the belt tore apart and when we took it back, the mechanic said the only way to replace the belt was to get a new ac compressor because the old one had froze up and he had no way to loop the belt around. Fair enough. So we went to get a new one. When we took the part and the car back to have the compressor and belt installed, the mechanic failed to properly hook up the hoses that go to the compressor, instead placing a sticker over the high pressure port and leaving the low pressure port unplugged completely, and wanted to charge and extra 150 to charge the ac. We will be taking our business elsewhere from now on. read more

Ultimate Performance Auto & Truck Repair - This was the sticker placed over the high pressure port. - Auto Repair Near Me - Riverside, California

I took my 2007 mustang gt here for transmission issues I had gotten it back, but the issue wasn't resolved. I was not happy, but the owner made things right and fixed the issue at no extra charge. For that I am thankful! This company could have just sent me on my way, but they didn't. I gave them another chance and he made due on his promise. My car is fixed and back on the road. Thank you guys. Terry, the lady that works the front office was awesome, she keeps the customers happy, and her attitude is above and beyond. I usually do my own work on my cars, but I would take my cars back to this shop any day. read more

Aly got me in last minute for a Smog. She totally rocks! Thanks Ay! I will be back! Was going to sell car today and if she didn't take me in a few minutes before closing and had great personality I wouldn't haven't been able to sell my car. Great attitude and smile. Everyone come see my girl for any repair or smog! read more

I had my 2012 Kia Optima towed here after it seized on the freeway. It was a Sunday and they were closed, but they had a drop box where I was able to leave my keys for early morning service. Very convenient. Turned out, I needed a whole new engine and I had it towed to the dealership for warranty work. Although they did not repair my car, they were kind and informative and had my best interests at heart. Gave me a discount on the diagnostics charge. I will bring my car to them again (hopefully not anytime soon). read more

do not go here! biggest scammers ever, they over charge and come up with outrageous prices!!! wendy and adriana have the worst customer service ever!!!! extremely unprofessional do not even deserve 1 star! read more

Great work. The fixed multiple vehicles for me and each time they do a good job. They recently just fixed my work van and it's running great now read more

Ultimate Performance Auto & Truck Repair - Auto Repair Near Me - Riverside, California