This company and workers are very reliable they do a great job of coming quickly and working to the best of their ability! They were easy to talk to and get service for! If you're needing anyone to come fix your air conditioning and heating, you can't go wrong with UMC. Everything they use and do are of great quality! read more

Yuri is the absolute best! We were experiencing some of the hottest weather in the Santa Clarita Valley and both of our AC units in our (large) office building were out. He came out same day and repaired one immediately and helped the second one along so at least it was working better (MUCH BETTER so we could all work, function, and breathe)!! He then came out on Saturday and had everything up and running and working seamlessly and better than ever! His service is impeccable, professional, prompt, reliable, and stellar! He also installed one of our water bottles in our office which was a much appreciated gesture! UMC for the WIN!!! read more

I was connected to UMC through the Nest website, as I had purchased a learning thermostat then learned the hard way that not just any old electrician can install one. Luckily, they sent out servicemen who were able to remedy the situation (which unfortunately included having to get a replacement Nest unit from the manufacturer) and damage done to my HVAC unit by the previous electrician. So, when it came time to purchase and install a couple of Nest protect units, I called UMC again and eventually had them installed. About a year later, I had to get information from the back of one of the Protect units, and in trying to do so, part of the mechanism began to come through the ceiling. When I contacted UMC about it, Yurik was in touch right away, and made time to not only fix the dislodged unit, but also double-check my second one. This company gets customer service right. It can be perplexing or maddening to try and understand how initial appointments can cost so much, but I can tell you, it it worth it on the back end, when customer service extends beyond the initial appointment or installation. read more

Woke up on Friday to a fridge that was no longer cooling. After calling two places that couldn't get a technician out until Monday (not cool...pun intended), I called UMC and they sent Fred right over. He determined that we needed a new control board. He was able to get the part right away, and our fridge was working beautifully again within a few hours. I'm giving 1 star off for the $400 price tag (although I think about half of that was for the part). read more

Reliable and won't tell you false data about what's happening. UMC stands by the work they do.

It's 102 degrees outside and I have a Fujitsu split ductless system with a leak. I'm not sure the refrigerant is leaking from inside the unit or from the connecting copper tubes from the unit to the room. All I know is this 2 year old unit is not cooling. I found UMC on the Fujitsu website. I called and was treated nicely by the woman answering phones. We set up an appointment for repair on a Thursday. The technician, Miguel, showed up in the very early afternoon and spend maybe 5 minutes with me looking at the unit. He told me the job might take up to four hours and he would return on Saturday morning at 9am and would use a sealant to close what he diagnosed as probable 'microscopic' holes in the copper tubing. After he left I called my cousin in Chicago who is an HVAC contractor and told him my situation. He stated that before using a sealant they should pressure check the lines and re-solder all connections to the inside and outside units. 90 plus percent of all problems are at these locations. He also said that these lines must hold 100s of lbs of pressure per square inch and a sealant is only a temporary solution. In other words it would eventually begin to leak again and cost hundreds more in refrigerant replacement costs. I called the office and explained my conversation and asked if Miguel would call back so that I could discuss this information with him. I received no return call. Then 9am Saturday morning rolled around but no Miguel or UMC. After waiting over two hours I called the office and was told that Miguel was on an emergency call at a restaurant. I was kind enough to accept the excuse. It was rude that no one bothered to call me. The woman apologized and promised that Miguel would work on Sunday and arrive at 9am promptly. I told her that with the possibility of a 4 hour call he would have to be here early because I had a function to attend to at noon. So now as I write this it's Sunday past 10:30am and no Miguel. He just called over 2 1/2 hours after he was supposed to be here and said he was on his way. I told him not to bother. Two things to think about. How well do you know heating/cooling? From what my cousin said Miguel was taking a potentially costly short cut to do the job quickly. If you have a leak it must be found first by checking lines that can be re-connected to the unit, re-soldered and then soap checked. The sealant should be a last measure, not first. Secondly, when Miguel told me that UMC charges $90 per pound for refrigerant I was shocked. My system, including the copper lines, holds about 6 pounds. Do the math...$540 for refrigerant without up to 4 hours in labor charges! My previous HVAC contractor was going to charge me $50 per lbs but I wanted an authorized Fujitsu servicing. After my consultation with my HVAC contractor cousin in Chicago I had decided that I would let Miguel fixed the lines the way my cousin described and bring back the $50 per lbs HVAC guy to charge the system. So in conclusion if your looking for customer service and a quality technician/adviser look somewhere else. I want things fixed not patched and I want to be treated with respect. I received neither at UMC. read more

Pretty unhappy with the service we received. AC went out and it was extremely HOT. The guy called and asked if he could come 4 hours before my scheduled appointment because he couldn't make it at our scheduled time. My husband raced home to try to catch the tech. After looking for a few minutes, he told us we needed a new circuit board and it would cost $100 diagnostic fee and we would need a $500 circuit board. Not feeling comfortable with the diagnosis I called another company. They came out, and said the fuse was blown and they fixed it immediately. The only saving grace is when I called the main office, they agreed to return my check. I will not be a return customer. read more

Yurik, thank you so much for the quick response! Our ac stopped working during the hottest week in the valley! I found UMC via Google search. I spoke with someone the first time I called and they sent Yurik within 10 mins!!!!! My ac was working in less than 30 mins!! Amazing customer service! read more

This company is a rare find! I called because my air conditioning had gone out. The fellow who answered the phone said that they come to my area but asked for specifics about my problem. I told him & he suggested changing the filter! A d-u-u-u-h suggestion, but I hadn't thought of it. He told me I could save myself a lot of money if I'd just do that. I went out and bought a new filter & he was right! What business does that these days??! UMC Appliance Repair is a gem!!!! read more

It was extremely refreshing to find a kind, honest technician. Yuri was very knowledgeable and helpful. I would use UMC for all of my Heating and A/C needs. I highly recommend them. read more

Yuri was great to work with, his men were on time and very friendly with the tennants at the house. We typically use another HVAC company, but Yuri's price was A LOT more competitive. Would easily recommend. read more

Yurik is the best. He communicates great, with text and phone calls and lets me know exactly what is going on. He set up our whole system in south pasadena and if there is any problem he is there fast to fix it. read more

I know 5 stars sounds extreme, but UMC has been so kind to me and incredibly fair with their pricing. Whether it's routine maintenance or a bigger repair, UMC has helped me out with flexible scheduling and super nice customer service. They really go the extra mile to try and show me the cheapest and most efficient and best way to do everything. I use them mostly for AC repair, but they are also going to install insulation for me next week and I know they'll do a great job. They service both residential and commercial as I just called them out today for a blown unit at my work. read more

Yuri of UMC is a truly honest guy. He saw he couldn't fix one of my units and straight out told me that it needs to be replaced. He took a look at my other unit and told me exactly what I could do to clean and maintain it. All for a handshake and a smile. Trust is hard to come by in this day and age, but UMC just earned mine. Highly recommended! read more

They charge $125 just for an estimate! whoa watch out for this company!! So you pretty much are forced to go with them because you already owe them $125 just for taking a look around!! read more

Yuri at UMC was very helpful with a new Nest Thermostat that I purchased. I had a question about the wiring and he called me back and guided me carefully Thur the process. It was FREE and it didn't cost me a dime. Yuri and his team are certified NEST Thermostat installers. Thank you Yuri. read more

Just like D.H. (post below on 8/11/12), our A/C started blowing warm air last night while it was still around 90 degrees in Burbank at 11pm. We turned the unit off and started reading Yelp reviews this morning to find someone to fix it. Based on D.H.'s review and feedback, we called UMC and were told that they probably couldn't get to us until tomorrow. However, in an hour, they called back and said they'd have someone out to us between 3 and 5pm today! Just before 3, Yuri showed up and checked everything out. It was the capacitor, an easy enough fix. He was super helpful in explaining how exactly the AC works and gave us advice on the best way to run our dual-zoned-system (for up and down stairs). He even gave us some helpful hints about the new washer/dryer we want to buy! I would definitely recommend UMC for AC repairs. The service call price was the same today (Sunday) as during the week, and it was reasonable...especially for having to be out fixing ACs in this awful heat! read more

Yuri scheduled an appt with me for today between 5-7 pm. I confirmed earlier in the day and called at 6:30 to check in. He told me his tech was in traffic but coming soon. At 7:20 I called again to get an update. After hearing the tech was still on the freeway, I simply said "That sucks" and Yuri responded with "This is LA and we work hard. He can't get through traffic." Mind you, I had just made the same drive he claims his tech was making...in 15 minutes. He didn't like that I pointed out that he failed to even tell me of his tech's tardiness and cancelled the appt! I waited just to see if Yuri had ever sent anyone. The man who finally showed was even less cordial and qualified than Yuri. Thanks for wasting my night, guys. At least they didn't get their hands on my A/C. read more

I bought my condo in 2008 - and have had nothing but issues with my heat pump and air handler. After three bad people came and literally tried to break and rebuild and then charge me for service - I was left with a nonfunctioning unit, a new heat pump that didnt work, and a lot of bad stories... THEN I CALLED UMC REPAIR. Yurik came out yesterday (sunday) afternoon and worked for hours until dark on my entire system. He showed me what the other people had done wrong, made me feel at ease about my situation, and explained what he would recommend and what he would do in the future - and more importantly, that he could fix what I had running and get everything 100%. By dinnertime he had fixed the heat pump, taken care of the issues with the air handler, explained everything in detail with notes and photos, and EVEN INSTALLED THE BRAND NEW "Nest" thermostat, which baffled previous installers. Last night I had heat for the first time in weeks, and service was impeccable and perfectly priced. Yurik was friendly, professional, and made me feel comfortable and happy with the service. HIGHLY RECOMMENDED. After 10 years in Los Angeles this is the best service of any contractor I have ever found. read more

Yuri was a nice guy. He showed up on time, offered extensive knowledge of codes and installation, and seemed to have a reasonable price. If he were to follow up with me as promised, I would be happy to give UMC a much better rating. Two phone calls and an email later over the past few weeks and he still hasn't gotten back to me. At current, I'd recommend finding someone else as this company doesn't seem to want or need the business. read more

UMC overcharged me by $140. After three months, UMC finally sent a check for the $140. The UMC check bounced!

I called Yuri because of a problem with my refrigerator. He was able to come to my home the same day. He spent 45 minutes checking out my unit and then decided it would be best to get the dealer to do the repair. He did not charge me for his time. I appreciate his honesty as well as his offer to answer any questions in the future. read more

The AC in my North Hollywood studio went out after 7pm on a 100 degree plus Friday summer evening. (It started blowing warm / hot air.) I got a hold of the lady at UMC, told her my situation, and she replied that she would find a service guy to help me out. About 15 minutes later she called back and had found someone, but he was on another job site at that time, and could help me between 9 and 11pm. He called me at 9:30 from West LA and was at my place by 10PM. I had the AC unit open for him and a work light ready since it was totally dark outside. Victor was a great guy, and checked and tested everything. The problem was 2 bad capacitors. My AC was working again in no time and all is well. It's great to know there are still companies that care about their customers, and actually try to help you out in an emergency situation on a hot Friday night. I'm going to do some upgrading to my ventilation system, and will be calling UMC to do the work based on this positive experience. Very pleased and Thank You Victor ! read more

I called for a quote on installing an appliance. they wanted twice as much as the other 3 places I called. Also the guy i spoke with sounded like a double talking con man. read more

Tried to DIY installing a new honeywell WiFi thermostat at our home. It needed a C wire that should be connected to the furnace or ac on the top of the roof. I explained this to Yuri and he was very approachable to talk to. He gave us an appointment the next day and did a check on the ac system as well. Addressed all our questions on various things and fixed the c wire. Knowledgeable on what he does. Very happy with the whole experience. read more