I would put even a zero on this place. I was next-door eating with at Mr.Pollo I kindly asked if I can use her restroom because I have a child with a disability and she said no so I said I will pay you money and she said no I'm thinking to myself. What kind of person is she please moms do not support this place. If you have a child with a disability, you know how that feels do not come and get your nail nails done here. read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Literally had me sit there for 4 hours. Originally walked in for acrylic full set pedicure, as they're doing my toes the lady informed me it would be 35 plus the package of choice, I choose the $27 pedicure package. She never asked if I wanted gel or regular polish. She then insisted I get builders gel I kept mentioning that I wanted acrylic but she was persistent I get builders gel so she proceeded to do builders gel. I said I liked the shape once she was done before the design process I just didn't like the glossy look to it and then she starts doing my French tip design and I kept saying I don't like it over and over again you said builders gel was like acrylic and they got someone else to help me I kept saying that I wanted the acrylic look over and over, but this lady begins doing the same thing adding a design instead of giving me a solution, she makes me look for approval and I say no I do not like it. She removed the builders gel and tells me I will get my acrylic set, someone else comes to help me and does my set again never asking if I want gel or regular polish. I did let them know I had multiple cuts and that it was burning she told me to let her know doing so she continued to throw chemicals on those open cuts and would look at me smiling. I had sat there for 3 hours already 8 months pregnant. They knowingly knew that I had missed my nail appointment with someone else due to them not giving me what I wanted so I proceeded to ask if I could get an acrylic full set she said she would be able to do my set. I showed her my inspo and she not once mentioned how much it would be, she then says I will give you a medium length Gelx set ok? I tell her no I want acrylic she then goes "why don't u want Gelx" again trying to choose for me.. I said it is not my preference. I then go to the next chair to do my set it was now 4 hours of me being there, she finished applying and shaping the acrylic and then decided to finally give me a price she tells me its going to 90 when I tell her to just leave as is she then goes I will give you discount of $80 then $75 I again refused over and over. We head to the register and then she begins to tell me its $85 for my toes I argued with her that they had told me 35 plus 27 over and over she made multiple calls to the ladies and they all responded aggressively so I proceeded to say I do not want to speak to them, she pulls out a price sheet that I had looked at in the beginning of the Pedicure Packages and says that in writing it says something about an extra charge the writing was small.. they didn't inform me at all about this. So I then argued that I was cut up and sat there for 4 hours for them to overcharge and randomly bring up another charge that they did not once mention and angrily told me I had to read everything and that it was all my fault. She proceeded to charge me $135 all together I then pull out my zelle proceeded to pay and she proceeded to say she needed a picture of my receipt I refused. I would never walk out without paying.. so I asked if I can leave she then says a remark after I leave. They left me in distress these were my babyshower nails I am heartbroken, my boyfriend went in respectfully asking why they overcharged me and had me sitting there to have an overall horrific experience and that I am pregnant not feeling so great she then proceeded to lie and say she was pregnant too?? also mentioning cameras and having footage that she did not mind sharing of me saying I loved everything once he asked to see the footage she says no?? so she continues to contradict herself we did call the cops and they told us to file a claim because of the distress they put me through and that they aren't cooperating so take them to court so that is exactly what we are going to do. I am not going to tolerate this behavior and it is absurd that this is how they treat customers. DO NOT COME HERE if you dont want to be overcharged and not receiving the service you are paying for. I also have messages that I sent to multiple people about my time here as I was sitting there expressing to the nail techs how I felt. I was completely overlooked. read more

Ume Nails Bar - Theres multiple cuts on my cuticles only one drew blood but the rest are peeled.. - Nail Salons Near Me - West Covina, California

Lynn, Ann, and Lisa were amazing! They were the nicest people I've ever had while getting my nails done. Gel X and acrylic are the same price. They had great attention to detail. They had great music playing (early 2000s-now) that made the whole time so enjoyable! I will absolutely be back. read more

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Words cannot explain how unprofessional this lady is. I went in wanting acrylic nails. This lady started putting gel X. I proceed to tell her that I want ACRYLIC NOT GEL X and she keeps insisting while applying the gel X on me telling me that those are better. After I had them on she started cutting my cuticles AGGRESSIVELY I MEAN AGGRESSIVELY to the point where all my fingers started bleeding and she goes to tell me she didn't notice. I told her to just take them off I couldn't let her continue with my fingers full of blood. She soaked them off with acetone while my fingers wouldn't stop bleeding. I am so upset and frustrated with this stressful situation I was put in. I am honestly so scared to walk around with my fingers like this because I do work in the food industry and if I get an infection they would be the ones to blame for their work ethic and lack of professional. read more

Ume Nails Bar - nails - Nail Salons Near Me - West Covina, California

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Very nice and attentive to my request about my nails thank you ! I like that they took the time and didn't rush through getting my nails done. read more

amazing nails at a reasonable price!! love it, at my appt, I was the only one there too (I came at noon on a weekday). great attention paid to detail and i got exactly what i needed to get done! read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

I went in for a full set gel x nails before my vacation . Charged me $95 on top of a $15 unappreciated tip. Ladies my nails just came right off within a few days and I was on vacation Quality is bad . read more

My nails after a week in Hawaii with a lot of swimming, snorkeling and luggage carrying. All the charms last well. Highly recommend Ume nails for those ladies worrying about charms and rhinestones don't last long. read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

My first time here and linh is really nice and gentle with your hands her work was beautiful love it .. read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Super friendly, clean and reasonably priced. Will definitely be back. They also have so many styles to choose from read more

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This was my first ever pedicure.Lynn did mine and she was awesome.i didn't know what to expect .and I have to say the experience far exceeded any expectations I could have.it felt great and had a great vibe.the quality of service was fabulous.and the result was amazing.i highly recommend this place and especially Lynn read more

Ume Nails Bar - Best pedicure ever - Nail Salons Near Me - West Covina, California

Wow! I am impressed with UME Nails! I found UME nails on Instagram. I have been searching for a great nail tech for some time now. So I am Glad to say, I finally found my new Spot!!! When I left, my nails were clean, elegant, and ready for spring. I will definitely be coming back. Also, there pedicures are so relaxing, I got the Orange Volcano Pedicure with real Oranges!! My feet felt so smooth afterwards. I almost fell asleep in the chair! I recommend Nicki, She did these nails. I have gotten so many compliments on my nails. I will definitely be recommending this new spot to everyone I know. read more

Ume Nails Bar - Spring Nails 2024!! - Nail Salons Near Me - West Covina, California

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linh did my nails, i wanted chrome with bloody tip she did amazing but my nails started chipping unfortunately, so i called the store and told them about my situation and said theyll fix it free of charge so that was nice they also give out $20 coupon when they have promotions nice spot will come back read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Very nice & clean. I asked for a full set acrylic nails w/ gel nail polish & pedicure. I paid $100 for both services plus tip. A male did my nails (nvr again, nothing against male techs but all my experience's w/ male techs my nails have turned out ugly) & I told him how I wanted my nails "coffin shape"...oh no he did whatever shape he felt comfortable w/. Also big red flag he was working sick but I had to get my nails done last minute. I didn't want to complain about my nail shape because I didn't want that vibe. If you're a nail technician you should know "coffin" shape period. So disappointed. Also the way they turned out was a big NO. I took them off within a week cause of how ugly they were looking. No going back for sure. read more

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UME Refresh opened up in a shop I've visited before but it's been completely remodeled. It's clean, modern, and the staff are really nice. They greeted me upon entry and showed me to my seat then offered me a beverage. The service selections offer a broad range and I settled on the UME Refreshment pedicure. I selected the mint soak which smells amazing and the scrub included fresh orange slices. When I want a pedicure I look for comfort (their massage chairs actually worked a kink out of my stress spot between my shoulders!), I look for cleanliness and I need a good foot scrub and they met all those needs. If I had to change anything, I'd add another type of foot file in addition to the electric sander they use. My feet can get rough due to my weight so they need some extra love. Overall, I loved my service and I'm actually sitting here writing this during my second visit for the same service with the same tech. 2nd time this month! read more

this is my second time here and as always the customer service is amazing. they shape my nails so nicely and always aims to please. I love how clean and modern looking the salon is. I am new to town and I found my new nail shop! thank you so so much. read more

The service is great here! The quality is also great! The staff is so courteous and so great work! Thank you Nikki my daughter has been loving her nails! read more

One of the best nails salons in West Covina! I been doing my nails for many years and they are the best in town. Totally recommend it.

I love there pedicure packages and they are very nice. Always welcoming and when I ask for a design they produce. Very clean and attentive to there customers. Highly recommend this nail shop. read more

I just moved to the area and I found them on google. Best idea ever! It's going to be my 40th birthday so I decided to do something different this year, I showed David my inspo pic and he went above and beyond!! I'm so happy with my nails!!! Amy took excellent care of my feet while David did my nails! I went for the signature cbd signature pedi! AMAZING!! Definitely ready to celebrate my big birthday!!! Thank you guys!! read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Usually I'm a very shy person when it comes to going to nail salons but Lin and Anne were amazing when paying attention to detail. David was continuously assisting and amazing as well. The whole visit I was made very comfortable and as a bigger person I did not feel judged at all. If you want to feel welcomed and taken excellent care of then I suggest coming here! I will most definitely be returning! read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Finally convinced my husband to come sit in the massage chair with me for a pedicure after years of trying... this place is amazing. The ambiance is perfect service great. We are not from the area so picking a good place for self care is always a shot in the dark . Not disappointed. read more

I saw it was under new management so wanted to try it out. Will for sure be going back. Very friendly staff. Lynn did a amazing job on my nails read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

The first time I came here was to get an acrylic full set. Devin helped me, I love my set. I came back a week later to get a pedicure. Lynn was amazing. She did such a great job. This will definitely be my go to spot from now on!! Thank you so much!! Got your girl feeling all fresh and brand new!!! read more

Everything is wonderful. From the full set with Ann to the spa pedicure with lynn. They're very clean, neat and it's pretty quiet. Music plays in the background but it's not obnoxious. You can totally relax. The services are pretty average priced. It's not expensive. The products are good quality. I've been here a few times so I'm really happy. Totally recommend this place. read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Well I need to address that I removed my good review. After the owner was so extremely rude and unprofessional to me. The way he handled my situation. He got mad that I was offered his , HIS worker after he was late to do my full set. After that I went in a couple more times. N ver to be talked to by him again. Ignoring me. I have been a long time customer. Since before he came. What rudeness. And not respecting the fact that I don't want extra stuff on my nails. He is greedy for money. Wants young crowd to make money. Not caring about his customers or them wanting to know he is the owner. Not professional at all!!!!!! Won't come in to his shop anymore. And he got rid of my lady I so loved. As she is older and not young. Disgusted with his behavior. Oh, and I forgot to mention they tell everyone to write a good review so they get the royal treatment like me and then they treat you like crap because you don't spend the amount of money they want you to spend. read more

First time here. Very welcoming & felt so comfortable! Got my nails done with Linh, she's so nice & did a really good job! Will definitely come again read more

Went in for a pedicure, Lynn did a great job. She was very efficient and professional. Love the new look of the updated location and appreciate the selection of colors available to choose from. read more

I came in for a pedicure, and the quality of their service was superb. The atmosphere was inviting and clean. As explained by the employee, the place has been completely remodeled and under new management. One can definitely find themselves coming back because of the quality and care of their services. Thank you for all your help, Linh! read more

Omg as I walked in today I got greeted by the friendly staff and was asked if I wanted anything to drink. You have to come check this Nail salon out! Great Service, quality work, great atmosphere and friendly hardworking staff! Everything is so clean and the experience is alway great! I just got my nails done by Vicky and wow she's amazing too! I also get my Pedis here too and they are Amazing with affordable pricing.. give them a try and I'm sure you'll get addicted lol like me! check out my new set and pedi.. great detail to their work! They deserve it! read more

I had a very bad experience at this place. The male technician that worked on my nails did a very bad job. He kept wiping the sides of each nail after applying each coat of gel polish. He wouldn't even wipe his fingers off after doing this for each nail, he just kept on going for each finger. This caused the gel to have bubbles at the corners, 6 nails to cure uneven and the coat underneath not to dry. When I returned the next day to get my nails fixed with the same technician, he had an attitude as if it were my fault that this happened. I had gotten black gel polish and after he suggested a lighter brown color that I ended up agreeing on, he still left a bunch of black gel polish on a lot of my nails. He claimed that the black gel polish is made thick, however, I got the exact same color on my toes and had absolutely no issues. Mind you, they weren't even busy, it was me and like 1 or 2 other women getting their nails done. I would've thought I would've gotten a good job. Definitely very disappointed. read more

Ume Nails Bar - Black gel polish still there along the side of the nail - Nail Salons Near Me - West Covina, California

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Great service ! First time going to this new location and I was so satisfied! Found my new salon ! Ask for Nikki read more

Ume Nails Bar - Nail Salons Near Me - West Covina, California

Place is clean and aesthetically pleasing to the eye . They offer a variety of options for manicure/ pedicure. Service is very friendly and polite , they want to make sure you're comfortable and relaxed . They offer free refreshments which I thought was a nice gesture. I would recommend Lin, she made sure I was satisfied with the service provided when getting my pedicure. She thoroughly cleaned my feet, they were so soft after everything was done. She told me about their IG account to get design ideas too, they're so pretty! Overall, definitely find myself coming back read more

Found my spot! Amazinggg customer service! recommend Linh. They do such a perfect job!

Live this place!!! the massage was great!! Very nice and friendly , I definitely will be back ;)

I found a new nail salon! David and Helen were both great. I was received with a warm welcome, and a glass of sangria, which was great after a long, hard day at work. I will definitely be coming back. read more

For starters making an appointment was super easy! The nail techs/ artists gave me exactly what I asked for in designs. Inside was super clean and modern with attentive and friendly staff. My complimentary Sangria was delicious and I can't wait to bring my daughters,sisters, and friends for a girls day!!! read more

Possibly one of the best nail salons in the area, very clean, cheap, and great service, will be coming again.

great service! the ladies are very attentive to your needs and Lin and Helen were very sweet will definitely come back