My husband loved his mandarin tea(no caffeine) so even our baby tried a sip and loved . It wasn't mine and my daughter's jam, we got two passion fruit mango tea but definitely great on a hot day. I would try it again. The guys working were very lost and slow my drinks were ready for about 5 mins sitting far away from reach and he was turning and standing around and right when he was starting to grab my drinks a lady asked for help in ordering machine so he left my drinks there and walked away to help, I patiently waited. Unfortunately this store has No AC so in a hot day which it was the day I visited it felt very stuffy and very hot, Specially when I'm holding a 30lb baby. I hope they add AC. They definitely need better training and coordination. read more

UMe Tea - Bubble Tea Near Me - Los Gatos, California

Let me start by saying I gave this place multiple tries before writing this review. The first time, they had barely just opened, so I figured it was because they were new. Other times I excused the slow service because they were busy. But now there's no excuse. Today I placed an order and waited 10 minutes... then 15 minutes... and still no drink. While I was waiting, another person walked in, ordered at the cashier, and had their drink in hand within two minutes. Several of us sitting there looked at each other like, "Are you kidding me?" I finally got up and said, "Hey, I ordered our drinks a while ago." The employee asked for my name, searched around for the order receipt, and said, "Oh, it's right here -- they'll be up shortly." I've seen this exact thing happen here multiple times because they're disorganized with orders. I do not recommend coming here. I really miss Tea Fermata -- they were even busier than this place, but it never felt like a wait. read more

Ordered a boba milk tea which was surprisingly bad... And ordered the popcorn chicken which was surprisingly good, so they kind of cancel each other out. The boba was a mix of hard gross boba and some soft, so I guess I came at a bad time when the boba was old (1:30pm on Thursday) . I asked for 100% sweet, didn't taste any sweetness in the milk and there was a lot of ice in the drink even though I asked for less ice. At least the popcorn chicken was good, well seasoned, cripsy on outside and soft and juicy on inside. Maybe I'll come back for the chicken and try a different drink. read more

This one has the perfect location - Los Gatos downtown. The staffs are super diligent that they even open earlier than those other ume locations - 10am. They were obviously short- staffed during the holiday seasons but seems that they are working hard to make it through! I like the fact that they offer 15% sugar for their yogurt drinks, which is kids friendly. I ordered their tangulu yogurt slush as well as lychee watermelon tea. I think both are good, especially the yogurt had exceed my expectations with decent amount of sweetness and sourness. It would be nice that they could offer some warm drinks during the winter season. read more

UMe Tea - Tangulu yogurt slush Lychee watermelon tea - Bubble Tea Near Me - Los Gatos, California

Finally a location close! Their service was really fast, it's nice and clean, the food was made well and I'd definitely order again. I got their popcorn chicken- salt & pepper seasoning & spicy. I thought it was seasoned really well. The popcorn pieces are larger chunks and I feel like you get a very good serving size. They're crispy, seasoned and fresh- one of the better places for this item! For a drink I got their pistachio jasmine with boba and 70% sweetness. It's so good, especially for a pistachio lover like me. Their packaging it really nice too. I also got a free little sample of their deep fried octopuses lol, it was so crunchy and very seafood-y so if you like that you would probably love those from their menu. read more

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Welcome to the area Ume! Ume replaces Fermata which was another Boba shop. Today is their opening day and deals abound. The milk tea Boba was good. Lots of food options too. Wish you the very best. Do watch your play list though. Not a fan of explicit music at a Boba shop with very young clientele. read more

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My daughter regularly eats there with her friends from LGHS, and they often get the orders wrong, but today was the worst experience. The employee who helped them was a very young man -- she didn't catch his name, but he was very young, Asian, and extremely rude. They ordered a not-spicy popcorn chicken, but he gave them a spicy one. When they told him it was spicy, he replied: "And what do you want, for me to remake it?" They said yes, and he responded in a rude tone: "Really?" They answered: "Well... yes?" Then he repeated, "You want me to remake it??" laughing, followed by an annoyed expression and saying "Ugh." He then came back and said, "Give me the old one." My daughter and her friends handed it to him, and he angrily threw it in the trash. They also ordered a drink with boba, but it didn't have boba -- which happens frequently. It seems they don't pay attention and often hand out drinks without boba. The service is very poor. They talk over customers while they are ordering and don't listen. It feels like they think it's easy to treat young girls badly when they are alone. My daughter and her friends will not be returning. read more

UMe Tea - Coconut mango, so sad is a good product served by very rude people - Bubble Tea Near Me - Los Gatos, California

Nice ambient. Store is clean. The Asian young man with glasses has an excellent service even with lots of customers in line. Nice customer service! read more

UMe Tea - Ume tea entrance - Bubble Tea Near Me - Los Gatos, California

This place is so cute, and my daughter absolutely loves this place. We go 1-2 times per week, and I really like the concept. The drinks menu is huge, so many options, also a fair amount of food options. The drinks come out at a reasonable pace, but food takes a long time. It's not uncommon to wait 20 minutes or more just for fries. I would give this place 5 stars if the food would come out quicker. Tip: The large plastic cups are really well made, a lot thicker than regular coffee shop cups, and has a cute print on them. We save them and use them as water cups at home. read more

Very cute place and drink is good. We like the variety of drinks and they also have few cute toys. We will be back soon read more

My kids and myself are going to this place always when want a boba drink. Close, nice location and best boba drinks. Also their spicy buttur shrimp is awesome read more

UMe Tea - Highly recommend - Bubble Tea Near Me - Los Gatos, California

Cute boba shop! We used the self ordering kiosk but the employee did help with my questions about the food and drinks. My daughter likes their boba drinks and popcorn chicken! Will be back. read more

UMe Tea - Maddie enjoying her brown sugar boba & mochi black milk tea while we wait for her popcorn chicken - Bubble Tea Near Me - Los Gatos, California

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Slllllllooooowwww It's a boba shop, shouldn't take 30 minutes to get one. Servers look clueless and do not know what they are serving having to reference a cheat sheet read more

It was really exciting to see a new boba shop in downtown Los Gatos. The shop was super cute. The workers are still learning. I saw a lychee tea with watermelon that really stood out to me, so I tried it with 30% sugar. It was still really sweet to me, and I could barely taste the tea. It was ok. I did enjoy it but I didn't love it. I will be back to try other options later. read more

really flavorful fries and popcorn chicken. Also the sauce is really cute and fun. also, the workers were really, really nice. read more

UMe Tea - popcorn chicken - Bubble Tea Near Me - Los Gatos, California

This place has great boba! It has such a cute vibe to the place and I even got a little plush with my drink!

Fun spot with yummy boba tea and snacks! Very cute decor and customer service was very friendly! Highly recommend! read more

UMe Tea - Passion Fruit tea, Dubai chocolate milk tea, popcorn chicken - Bubble Tea Near Me - Los Gatos, California

Self-serve ordering. The Uji Matcha Mango latte tasted great!! There was an artist pop-up here and it was full of cute bunny themed arts. We got three stickers and a super cute gift bag read more

UMe Tea - Bubble Tea Near Me - Los Gatos, California

It was TOO cute in here!! I loved the great service. And the boba is soft and such a great flavor! If you're in town you MUST try!! I posted a video on my tiktok and ig : jjust.liliana read more

UMe Tea - SO CUTE - Bubble Tea Near Me - Los Gatos, California

I've been in here 3 times already and I'll be here a million times more. For those who were going to TeaFerm before, UMe feels the same but with faster service. The staff are very friendly, the food and drinks are quality and affordable, and the interior is cute and entertaining. Even if you think it might not be your taste, definitely give it a try! read more

UMe Tea - Mini Chicken Strips with the Matcha Mango Latte - Bubble Tea Near Me - Los Gatos, California

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Thank you so much to the amazing staff at UME Los Gatos! I really appreciate your kindness and speedy help in checking the surveillance and confirming that my bag and items were safe. Your professionalism and care mean a lot to me. Thanks again! read more

I've been to Ume Tea in Los Gatos several times, and while I've grown accustomed to the long wait times due to understaffing, what I experienced during my last visit was far more concerning. While waiting for my order, I witnessed a staff member in the back--responsible for preparing food--push down an overflowing trash bin. Immediately after, this same employee went to use the restroom and then returned to the kitchen wearing the same gloves they had used for both tasks. Without changing gloves or washing hands, they resumed handling food. This is not just disgusting--it's a serious violation of basic food safety protocols. Such behavior can introduce fecal bacteria into the food preparation area and posing a significant health risk to customers.. No patron should ever be subjected to this level of negligence. The health and safety of customers should be a top priority, and this kind of disregard is unacceptable. I urge the management at Ume Tea to address these hygiene issues immediately. Until then, I cannot recommend this place, and I hope other patrons will be cautious. Everyone deserves to dine in a clean and safe environment. read more

Came for their grand opening where they were having BOGO deals. I love and hate these weekends. I mean, how can you pass up a BOGO, especially with how much boba drinks cost nowadays. But the lines and waits are usually pretty long. I think I ended up waiting about half an hour to order and maybe another 15 minutes for my drinks. Not horrible but I feel I probably had better things to do. Since I had waited that long, I had to get 4 drinks total. Oh and the drinks have to be the same for the BOGO. So I got the coco mango jasmine bloom and the passion fruit green tea with jelly and boba. They were out of the coconut pudding so they let me substitute with green tea jelly. But without the coconut pudding is it really a coco mango jasmine bloom. Haha. Anyways I was able to customize the sweetness level on both and the ice level on the passion fruit tea. Solid drinks. And at half off, you can't really beat it. Service was quick and efficient. Oh and they had someone dressed up like the giant pink bunny mascot and the guy/girl was a hoot, making lots of people laugh with their mannerisms. read more

I love Ume! I come here often and service is always amazing! The food and drinks are delicious and I would 100% recommend to everyone!

Finally an Ume has opened up in a prime location in Los Gatos! We come here for the Blossom Latte and the Brown Sugar Oolong Milk Tea. You have the option to order ahead online to skip the wait. It's worked for me so many times. read more

UMe Tea - Bubble Tea Near Me - Los Gatos, California

Understaffed. Over 25 minutes for a drink is ridiculous to me. I was able to walk to another store, get in line, order 2 items before my order was ready. I would not be coming back read more

I like the fruit tea the most. The yogurt is also good. Store is clean too! It is all self served so no comment on service.

The place is amazing, drink is great, staff is very friendly, everything is nice and clean.

New store with pink theme. Drinks are delicious. Kids loved it. Stuffs are friendly and line was not too long. read more

UMe Tea - Milk taro ball milk tea Mango twilight Matcha strawberry latte - Bubble Tea Near Me - Los Gatos, California

UME Tea is honestly one of my favorite boba spots. The drinks are always fresh, flavorful, and never overly sweet, which I really appreciate. You can tell they use quality ingredients, especially in their milk teas and fruit teas. The boba is perfectly chewy every time, not too hard or mushy. I also love how many customization options they offer, from sugar level to ice level, so you can get exactly what you want. The staff is friendly and welcoming, and the atmosphere is clean and cozy. Overall, UME Tea is a great place to relax, hang out with friends, and enjoy a consistently great drink. read more

UMe Tea - Matcha boba - Bubble Tea Near Me - Los Gatos, California

The food and service was amazing, the workers here are so nice and the food comes really fast here too. I would highly recommend to anyone around this area, the design of this place is really nice. read more

UMe Tea - Bubble Tea Near Me - Los Gatos, California

Friendly staff. Very pleasant ambiance . Great menu choices : sweets and healthy snacks. read more

The photo attached shows what I received after paying 10.95 for spicy calamari. The amount I received is absolutely ridiculous for the price I paid. If you want Ume Tea I recommend going to the willow glen location their portions are better and while Los Gatos's calamari isn't bad Willow glen does it better. read more

UMe Tea - Bubble Tea Near Me - Los Gatos, California

The food was well seasoned. Service was fast. Ambiance was lively and energetic. Very good

Found out about Ume tea a few months ago and it is now a favorite! My sisters and I love the watermelon lychee fruit tea! It's so deliciousss:) read more

Pretty good boba! Will come every couple of weeks when im craving it. However, beware apple maps shows a different closing time than on yelp. read more

Cute little spot with fun drinks and snacks. Very cute pink interior. Good service. They also have cute merch

Great tea and food! We love the service, the pretty colors and it's fun to hang out at! Welcome to the neighborhood!

Ridiculous service and bad attitude. We ordered 1 drink and 1 popcorn chicken and waited 30 mins then when I got up to ask for some water the person making drinks said I don't know if you see but we are busy with drinks so you have to wait. I can understand they are busy especially with the lack of training and people waiting but the delivery was terrible and she needs to be retrained. Then after I waited 30 mins I asked her for another drink and they had my drink sitting there in the machine without a care in the world. I will not be returning read more

I love the matcha here, the place is super cute. I never had to wait too long for my drink and they have a broad selection of drinks