I enrolled my golden doodle in beginner puppy training and she thoroughly enjoyed it. Rich was an…read moreamazing trainer! He took the time to show us what we needed to do to work with our fur baby. We still have more work to do but we appreciate the training sessions.

Jennifer and her team in grooming are the ultimate team!! They are pleasant, attentive to detail,…read moreand exceeding warm in customer interaction. Very happy always with my baby's results. Jennifer one of a kind!! Sterling loves her!!

I take my dog Luna here pretty regulerly and honestly its become one of our favorite stops. The…read morestaff are always so sweet with her and you can tell they actualy love animals which makes such a difference. The selection of food and toys is really good and ive always been able to find what im looking for. The grooming service is were its really shined for us, Luna always comes out looking so cute and they treat her so gently. Its abit pricey but totaly worth it for the peace of mind honestly.

This location is located next to Sally's and See's Candy in the Walmart parking lot…read more I used to come to this location a lot when I lived in Natomas, but now we only stop in if we're in the area. They have a Vet, a groomer and even a PetHotel which I don't recall seeing before. Maybe it's new? They seemed to be out of a lot of their small pets like birds and hamsters which I guess is a good thing that they went off to loving forever homes. They had Bearded Dragons, Chinchillas and Guinea Pigs though! They also have cat and kitten adoptions on Saturday's and Sunday's from 1-4pm. They had some holiday sales going on so we picked up a new camping bed for our Pit bull which she is going to love. Staff is hit or miss - I don't see many walking around to help, but they are generally friendly at the check out lines. Check them out!

We just moved here last year and have 4 fur babies. Yesterday we decided to take one of my Maltese…read morehere for grooming to try it out . Alaina was our groomer. My first impression of her wasn't the best. First of all she looked stressed and not very friendly. But I decided to give her a chance-maybe she was just having a bad day. When I ask how long it's going to take, I was told about 2-3hours. After three hours I returned , she told me she didn't get a chance to start on my dog yet and that she was the only groomer there because they over booked. No apologies and she looked annoyed I even asked her that. At that point I was beyond pissed off, I asked to speak to a manager. When the manager arrived, she went look at the system to see what's going on. Then at the point I said please give my dog back, we will go somewhere else. It's wild to be to make a dog sit there in a crate for over 3 hours because they are too incompetent to let the customers know in advance they over booked and if we want to stay or wait for another day. Then the manager told me I have to pay before they can give me my dog. I said that's fine I will pay for shampoo - not sure why they shampoo my dog and not giving him the haircut after. This is such a dump in such a high end location. I would give them a zero star if I could.

Alaina transformed my dual coat Pomeranian from a shaggy mess to a show dog! And she did it all by…read morehand with scissors, not a razor. She is extremely talented, very knowledgeable and even connected with my fur baby, which has never happened before at a groomer. I highly recommend Alaina!

I wanted to wait to write this until such time as we had multiple pets have multiple visits. This…read morereview is primarily for the purposes of grooming but I was appreciative for the friendly greeting I received each time I went in. Our dogs usually see Tara - she puts with our A-hole Maltese (inherited from my mother-in-law), as well as my mom's mixed breed fluff pup. She is awesome - does a great job, friendly and accommodating. I honestly cannot say enough great things about her or the job she does. I do want to mention that ALL the ladies (haven't seen any guys there yet) at the grooming salon are really nice and helpful. They even helped my poor mom to her car (with her dog) when she came in herself but couldn't handle her dog (or find her car...yikes). They were sweet and helped her out and I am EXTREMELY grateful. Groomers have a rough go - they deal with a lot of different people with different expectations and it's hard to meet some of those. But my experiences here have always been great and I highly recommend it.

My poor experience is specifically with the adoption coordinator at Citrus Heights Petsmart,…read moreMichelle Lee. My family and I just lost our dog to cancer and we weren't looking to adopt another pet, but happened by the cat adoptions at Petsmart while shopping for our other dog's food. We fell in love with a 2month old Scottish Fold named Artemis. We saw her once, went home to think about it, and then returned the next day to see she was still there. We inquired with the volunteer there, who told us to text the adoption coordinator, Michelle Lee. Michelle was very short over text, but encouraged us to put in an application. So we did. We still couldn't stop thinking of Artemis the next day, and we were getting more excited about what a good fit she'd be in our home. So we returned to the Petsmart to visit her. We met her foster mother, chatted, and learned more about her. The Foster mother was so lovely. She told us that adopting Artemis out had been "hard because of Michelle" then hushed as if she would get in trouble for saying even that much. Other volunteers also exchanged knowing glances. Nancy then reviewed our application, said there weren't any other suitable candidates, and encouraged us to text Michelle to set up an appointment to adopt Artemis the next day. Nancy also assured us that because our application was in, and that it was the only one, that Artemis would be on hold for us. They pulled her paperwork for us. We had every reason to believe she was on hold for us. We texted Michelle who did not respond for over an hour. So we went home. When she did text me back, she asked us to "go back adopt her." So we started to go back and then she started calling me, frantically, texting for me to answer the phone. I answered for a brief interview, answered her questions seemingly to her satisfaction, and she again, suggested she was fine with us adopting her, but she needed to call the volunteers at Citrus Heights. Ultimately she texted me back and said they would wait for a vet evaluation since she'd been sick recently and then "let me know." At no point did she indicate that we were not approved to adopt Artemis or that she would be going back on her decision for us to adopt her. The next day I sent a text asking how the vet appointment went and was ignored for two days. I sent another text and Michelle told me then that they were still deciding on a family and completely denied that she told me she was ours and to go adopt her. I pushed back and sent screenshots of our conversation and she just maintained that "there is a lot of interest" in Artemis and other volunteers "have no idea" what they're talking about. Two of my partner's decided then to visit the shelter and speak with Francie, the office manager, who I'm told was absolutely wonderful and compassionate. Shoutout to her, for being so lovely and kind. She'd arranged to have my partner's speak to Michelle in person to find out what exactly had happened. When Michelle arrived to the shelter an hour and a half past her designated shift time, she was apparently unable to be accountable and made several excuses for her behavior, including that she was over stressed and grieving a personal loss. She denied making statements she had made over text to me even when confronted with screenshots. Ultimately we learned that Michelle lied to us and had adopted Artemis out to another family. There was nothing that Francie could do to make things right. I do not recommend adopting from this agency at Citrus Heights, while Michelle is the adoptions coordinator. Please go instead directly to the shelter or to one of the other Petsmart/Petco Locations. You will be met with grief, as well as confusing, disorganized, discompassionate, behavior.

Previously have gone to Petco on Laguna for vaccination/grooming needs, but this Petsmart is closer…read moreand a better deal for my mom's smooth coat chihuahua. Scheduled a deluxe Bath & Brush grooming appointment at the Laguna Salon: Bath, nail trim, ear cleaning, paw and pad trim, sanitary trim, anal gland cleaning & more. Deluxe included upgraded shampoo & conditioner based on your pet's needs as well as nail trim & grind, teeth brushing & breath freshener, cologne spritz, and bow or bandana. They also have a Spring Special package going on. Saturday afternoon appointment ended up taking 3 hours and we're happy with the service. Also picked up some dog food and other supplies.

Holiday Salon Special at Pet Smart!The groom includes a festive bandana, adorable squeaky reindeer…read moretoy and coupons worth $300! We added on teeth brushing, a paw pad trim and a specialty shampoo for Midnight's skin. We also purchased a Whimzees Stix! He came out happy, enjoying his treat and his coat looked amazing! I would recommend this location, we stopped in on Saturday, great staff and selection! :-) We'll be back, I get my nails done nearby! SYOY! *Song Credit: Jingle Bells Musician: Grand Project Site: https://pixabay.com/music/-jingle-bells-orchestra-127418/

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

I have gone to petsmart multiple times and haven't had an issue up until now…read more I took my dog in to get a slight haircut and cleaning and showed a picture of what I wanted (same thing as always) and was ensured that was what was going to be done. Upon picking up my dog, I immediately noticed she was shaved completely.... obviously FAR from what I had asked for and I mentioned that I was not happy to which I was immediately dismissed and told "she was matted so we shaved her". My dog was not matted, never has been as I wash and brush her once a week... even then, shaving her was never discussed. When I started to talk to a manager I was immediately asked "was she matted" rather than a slight concern. I have attached the pictures of how she looked before, the reference picture of what I wanted, and how my dog looks currently.

We've taken our goldendoodle here multiple times, usually with good results. This last time we…read morefound a serious razor burn behind his ear (the burn left a blood sore) and a 2" burn on the underside of his tail. What's more disturbing was that I specifically told them to be gentle around his anal area and not to trim too short, this has been an issue in the past. Never again!!

Kristie P did such a great job grooming our Kash. This is exactly what we asked for. I'd suggest…read moreher for your pups next groom appointment. Thank you so much Kristie.

I'm sorry to report we will no longer be shopping at this location for our pet needs. We recently…read morevisited the store to get some catfish for our tropical aquarium and were truly disgusted by the condition of their aquariums. All of them were loaded with algae (you could hardly see in some) and pest snails. I saw multiple tanks with dead fish that needed to be removed. I feel compelled to write this review on behalf of those poor fish. Have some pride in your workplace and clean it up!

Just wanted to leave a quick shout-out to Amber and Octavio at my local PetSmart!…read more I stop in pretty often to grab crickets for my bearded dragon, and every single time they make the experience better. Amber and Octavio are always incredibly helpful, friendly, and somehow manage to go above and beyond like it's just second nature to them. Honestly, they deserve Employee of the Month... every month. Their positive energy can turn your whole day around, even if you just came in for crickets. It's rare to see people care that much about customers and animals, and it definitely doesn't go unnoticed. Store is always well stocked with everything we need. Thanks for always being awesome!

We came here for Santa pictures and they turned out so cute! Santa and the employees were really…read morepatient with everyone. The backdrop and setup were really nice. I saw some from other locations and they were not nearly as good! This is the best PetSmart!

Review for dog training with Edna (Premium package) Three…read more6-week classes I had such a great experience working with Edna! She was incredibly patient, knowledgeable, and respectful with my dog from start to finish. You can tell she truly understands dogs and cares about helping them -- and their owners -- succeed. My dog responded so well to her approach, and she took the time to explain everything clearly so I felt confident practicing at home. I really appreciate the calm and positive environment she created during every session. I highly recommend Edna to anyone looking for a trainer who is skilled, compassionate, and genuinely dedicated to helping your dog thrive! Worth every penny!

This was by far the worst grooming experience I've ever had at PetSmart. I've been a loyal customer…read moresince 2020, and my dog has always been loved by every groomer--until now. I booked the Bath & Brush ($40) plus Special Package ($35). I dropped my dog off at 1:00 PM, and by 1:40 PM they called saying he was "ready." In just 40 minutes? When I arrived, my dog was still wet on his belly and back, and he smelled terrible--not like a freshly bathed dog at all. I politely asked the groomer why the service was incomplete because there's no nail trim, no bandana, no toy--nothing, and all she did was blame my dog, who obviously cannot defend himself. When being asked, the groomer (Cecilia L.) blamed my dog, saying he "tried to bite." That is a lie. My dog is 5 years old, trained at PetSmart, never aggressive, and never even barks at people. I requested camera footage--they refused. The manager only dried him again and sprayed perfume to mask the smell. Four days later, I discovered my dog's ear was scratched and bleeding. This was not an accident--it was neglect and rough handling. PetSmart South Sacramento should be ashamed. My dog left terrified, injured, and dirty. I will never trust this location again, and I urge all pet parents to think twice before bringing their pets here.