This is not a place you want to go th egos is good but the customer service and the employ are so rude and unprofessional I sat a hr waiting for. A 6 piece wing and still had to wait once I came in to to get my order I as for a refund because I just didn't like the hospitality and the way they run there business it's really slow and I think you guys should consider going to another one read more

As valuable customer of Uncle Remus for many years today I have a change of heart. I have ordered from them numerous amount of times for parties and football games in past years. However, today I placed an order of 30 wings half hot and half mild. When I got home I was extremely disappointed due to the fact the hot wings had barely to no sauce. The mild wings were smaller in size than the hot wings. I have NEVER had this issue in the past. read more

One star because I've placed an online order and paid for my catering order online as well. Pick up time is for 2PM. This time was confirmed via email and everything. 2PM no order was ready. The pick up person was able to leave and get another catering order from a different restaurant and come back to picking up the catering order. I mean by now you'd think after 30/40 minutes it would be ready. BUT NOPE!!! Now 3 PM and my order still isn't ready. This order was for a surprise birthday party for 3 PM and needless to say, the pick up person and the Uncle Remus chicken wings were late. Smh. I've recommended this place for their chicken wing needs for a couple graduation party's and I will be letting them know not to order their 150 piece chicken from here because it will be late and they will definitely be late to the party. Chicken and all. read more

The best thing ever growing up and still to this day every time I return home. If you guys are thinking about expanding, I beg you to come to Cincinnati! Or at the very least sell your sauce online. My mom is unwilling to ship me any, haha. Only four stars because the Madison and Central location barely answers their phone (experienced multiple pick up just to hang ups after they just let it ring forever the first few times) which they need to be doing as it is important to know if they are out of something before you waste a trip or avoid a long wait if you're placing large orders. Five stars for food, three stars for staff. read more

Hello get a clue, I went to Uncle Remus last month and ordered there pan special. What I received was chicken that looked like it came from a Cornish hen and sauce that was barely drizzled over my chicken like it was chocolate syrup on a Sunday. I know that I come here for the sauce so it would be great to actually get some. Please stop skimping on the food and customer service. read more

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My review may not be the most helpful in that I bought this chicken for my mom and didn't try any, but she thoroughly enjoyed it. I will comment on the customer service though. I'd read several reviews about how this particular location had had customer service which made me hesitant about coming, but my experience here was positive and I'd go back again. read more

Originally from Cali but in town for the week and saw this place on Yelp with a little under 4 stars so decided to give it a try for lunch. The place is a bit barren with a few small tables and the customer service was not present at all, so not a good start. Ordered rib tips but they didn't have any available so decided to go with the chicken and tilapia combo. After about 10 minutes, I received my order which turned out to be okay. The chicken and tilapia had the hot sauce drizzled on top of it versus dipped into it so the whole piece actually was not flavored the same, with parts of just fried chicken. I asked if they had any dipping sauce for the fries and fried okra, like ketchup or ranch, which they did not. Overall, the food was okay but the service was not good, which brought down my overall experience and rating. read more

Customer Service from Lady Cashier: Great Asked for a order of Gizzards with hot and mild sauce on it and fried hard. Food came cooked slightly fried hard with Mild n Hot on it. Asked for a 3 piece dinner with mild n hot on the side. Food came hot n mild drenched on the food. (Bummer). I will continue to patronize this establishment as it is overwhelmingly finger linking good. read more

My entire family Love good fried chicken. This location is spot on good. I have been getting carry outs from Harold's. Things are changing. I ate there with a co worker and only waited about ten minutes for fresh hot delicious chicken. I cant wait for my family to try Uncle Remus. It will be a bit of a drive. Well worth the trip. read more

First, they need to update their menu. Since they changed their prices, all you see is product description. They don't have any alternative menus. You have to ask the cashier for pricing. Second, the chicken was well cooked. Nice, crispy, juicy. Yet, it was bland. The only way it was edible was with the sauce. That somewhat sweet, yet tangy mild sauce was ok. As for the sides, the fries & fried okra was bland. Maybe I went on a bad night. There were a lot of customers in the place, but the service was a bit slow. I could've saved $2 and had a more satisfying meal at the Popeye's a few blocks down. Very disappointing. read more

I ordered online last night. It said my order would be ready at 8:25. I go in at 8:30. Stand in the pick up line for 20mins. Finally get to the counter n they hadn't even started cooking my gizzards. My orders are specific. I told the guy to make sure my food was fried hard. He said it will be 15mins. I wait the 15mins and my order still wasn't ready. My order was finally ready at 9:25 I have the txt message to prove it. None of my food was cooked hard. It wasn't even cooked regular. Everything was soggy. I wasted 45 on nothing. I want a full or partial refund or something. Also as a business y'all should have a real phone number customers can call. read more

When I am nearby Broadview this is one of the place I stop by. I tried not to eat fried food often. But this chicken is so good that I so exceptions once in a while. If you haven't try it yet, what are you waiting for? read more

Uncle Remus - 2PC White Value irder - Barbeque Near Me - Broadview, Illinois

I'm not gonna sugar coat anything. It is very good chicken. Yes Is fast food but it was good I will be back. I rather come here than KFC or Popeyes. Uncle Remus chicken has more of a crunch. Also I will order extra sauce on the side. The customer service was way off!!! They guy acted like he was tire of life. kinda of a rude attitude. read more

I ordered online from Uncle Remus. My order was placed, paid for, and I was informed that it would be ready in about an hour and twenty minutes. After waiting for an hour, I log into the text from Uncle Remus, and I attempt to see where my food is. THE ORDER WAS CANCELED by the store, supposedly because they were unable to fulfill it. AFTER leaving me waiting an hour. By this time it was 10 pm, and everything was closed. I wouldn't have known that I will not be receiving my food had I not checked to see what was taking so long, and now I get to go out and try to find something else to eat. The text says my payment will be refunded WITHIN THREE BUSINESS DAYS. So, you screw up my order, take my payment electronically, leave me waiting for an hour, cancel my order, and I have to wait three days to receive my funds back? No phone call to acknowledge the screwup on the part of uncle Remus? Wrong answer, not the first time this place has kept me waiting an unreasonable amount of time, and this is definitely the last time I will be wasting my time money at this disaster of a business. This is inexcusable. read more

The food at Uncle Remus is great as usual however the service is poor and the cashier is completely ignorant. I walked in to place my order and I was not greeted at all. Before I could finish placing my order the cashier would continuously cut me off before I could finish telling her what I actually wanted. She had the most disgusting attitude and became upset once she was treated the way she treated others. She was completely unprofessional, making comments and staring me down while cashing out my order. She should probably find another job since taking orders for chicken is so hard. I will never return to this location again. Especially since the staff is unprofessional and incompetent. read more

The worst service ever!!! They loose/misplace and mix up orders!! Placed an online order and PAID for it but it mysteriously/magically wasn't placed when I got there for pickup (and that process is a whole other story with Covid processes in order they had NO CONTROL over that either) now the lady did offer to make the order within 5mins asked me what I ordered TWICE and to wait outside came back in to pick up and no one knows where the order is, they find it and repeat the order, I get home and the orders WRONG!!!!!!! read more

Placed an online order and was said to pick up at 9:25. Got there at 9:20 stood in line and by the time it was my turn it was 9:25 and to my surprise Order was not ready and they was just dropping the meat. Stood here while the staff laughed and talked shit towards one another and complain about a caller who had called in because they order was wrong. As a matter of fact several orders were wrong as I was standing there and people coming in saying they either was missing something or the got the wrong stuff. All the Playing and talking they were doing this seems to be why all the mistakes were being made. It's now 10:02 pm and my order is finally ready. Get home to find out no mild sauce on my fries and the extra mild sauce I paid for was not there. Black businesses always complain how we don't support one another and this is why. You can't take your job serious and you lack attention and customer service So why not support non black businesses as they seem to make sure they are doing their jobs by supporting the customers that keep them in business. Trust the more negative reviews they get the less money they will make and eventually they will close ALL LOCATIONS. My advice would be to get your business in order and look to hire people that understands time management and professionalism. All the loud talking the employees was doing was ridiculous to hear as a paying customer and I should have just asked for my money back but I figure this was a worst experience and my last. read more

The chicken was pretty good. Unfortunately the service sucked. The menu had items they no longer served. They were out of potatoes and I get the impression they no longer served mashed potatoes. The fries I got were soaked and soggy. They made them first and let them sit in the mild sauce while they waited the "20 minutes" for the chicken to be done. It took about 35 minutes from ordering to eating and the fries sat there getting nastier and nastier. They also had no drinks to sell. The soda fountain was not working except for water and ice which they didn't even mention. They had a large Coca Cola cooler in the back but it was empty. To get drinks I had to go next door to the liquor store. The dining room was grungy and not well maintained. They weren't cleaning the tables after the customers left and it left people looking for clean tables. I'd recommend skipping them until they get their act together. read more

This review is for the inability to call in orders. I have ordered from this location before and have called an order. Additionally, I have called on multiple occassions to place a catfish order, and they have constantly been out. An item listed on the menu, should never run out. This location is completely unprofessional and the service is poor. I'd rather spend my money elsewhere. The cashier was also complaining about customers coming into the restaurant before it closes. Obviously, she doesn't understand customer service. Patrons should be expected and welcomed to come until the doors are locked at the end of business day. read more

Walked in for their lunch special a few days ago. The pop machine was broken, no utensils or napkins were available for those dining in. The fries, chicken and mild sauce were ok though. read more

I grew up on the west side. I ventured off to this establishment today. I called several times to phone in my order and they kept hanging g up. I finally made it there and placed my order it was crowded. I waited thirty mins when normally it's 10-15. I live on the Indiana border. When I got home and opened it up the chicken looked over cooked, skin wat missing and it was little or no sauce was on the food. The fries where burnt up. read more

You can't use your credit card twice in here. I order a meal and then decided to order something else while waiting. And they just said your card is not going through because it's a duplicate?? Nobody in the store knew what that meant, just told me I can't use my card again. Don't waste time in this ridiculously unprofessional establishment. read more

worst place on roosevelt road.they never,ever answer the phone,when they do they talk horribly.girl at the front counter taking orders has the stankest attitude in chicago.who asks "what do you want" at an establishment thats taking your order?? got my food wrong!! guess what?? the customer behind me was bringing her food back because it was wrong.no drinks in the glass door cooler!!! how can that be?? thats half their profit margin.this place will be closed soon,watch!!!. read more

This place is crazy slowwwwwwww. Waited over an hour for my order. Although their food is good, not worth it for the wait time. Oh and the staff has a nasty attitude. Thanks but no thanks. Wish I could give it zero stars. read more

Prices go up and service morale goes down. I never understood how it was ok to discuss other customers in the room. And the system for announcing a person is here to pick up their phone in order is very distasteful. The food is good nonetheless, I just wish they held higher standards for customer service. read more

Great chicken but terrible customer service. The young lady at the counter is always rude.

The food is good,but the service is horrible!! I just left from there and it's 12pm,and the person that's in front now has no business there. She is very rude! I Will not go back because of it. read more

HORRIBLE CUSTOMER SERVICE!! Called at 630 and was told they'll be open until 8 and that I can place an order as late as 750 tried to order at 7, app was closed down and when I arrived at 730 was told no more orders!! VERY UNHAPPY with the lack of professionalism!! read more

There is much to be desired when it comes to this Uncle Remus, but the turkey tips isn't one of them. I only suggest the chicken; the fish and turkey ribs are a waste of money. The service is ghetto. I ordered a big pan of chicken a day in advance and called to make sure everything was ready for pick-up and when I got there order wasn't ready!! My intention was to pay for the food and b/c I had to go back to work. Instead had to waste time sitting there waiting for an order I called in a day in advance and verified that same morning. I spoke to a co-worker who ordered chicken from Popeyes for a big event-I think I will be ordering from Popeyes for any future catering orders and give Uncle Remus a rest. read more

Uncle Remus is better than Harolds. yeah i said it! This place is a win win everytime!!

Chicken is ok the service is horrid. Tried to explain they charged me 30 cents for peppers and the sign said 25 the cashier lady said no that's including tax" I said well there is tax charged for everything at the bottom she said that's something different. Then she snatched my receipt. Later to find out they never even gave me my peppers!! I was so mad but I wasn't about to go back for three peppers. Actually I'm never going back and I will spread my experience! What kind of tax is 5 cents on a 25 cents item? read more

I absolutely LOVE this chicken! BUT... the customer service is lacking and they move slower that molasses in a blizzard!

Can't go wrong with Uncle Remus chicken w/mild sauce! Had a catered pan for my daughter bday and every piece in the pan was eaten! Not one piece left mmm mmmm good! read more

This is the second time I've order $50 worth of food and it has been refried and weak ass hell. Y'all tryna cover shit up with that sauce, Huh?! I understand reheating the food but don't over cook it the second time around. There's a sign explaining the prices went up because their providing a quality chicken. Lies!!! but why the fuck are we waiting 20mins to refry the food. And they never have fish, I'll take my ass out west from now on. Y'all fucking they name up. read more

I must say I been too this place twice the chicken is great but that's pretty much it the fries are dry then they Soaked the fries in mild sauce too give the flavor cause there dry as hell and the dinner roll is as hard as a rock and the service is just like the service u would get at the dmv very rude and unprofessional read more

So I should've followed my first mind and went to the location on Central. I didn't feel like driving so I went to the Broadview location. I ordered a Grab pan mix and fries. The chicken was fried twice the inside of the chicken was dark and the skin of the chicken was so over cooked you could've seriously broken a tooth. So I called and the young lady place me on hold then some bootleg manager got on the phone. I asked so are you all re-frying chicken over there he respond no. I'm like the chicken is so overcooked and looks as if they had fried it a second time. I'm so disgusted and upset with this purchase. I'm saving this chicken to see if the board of health can help me since the bootleg manager told me I would have to bring it in for another order as if I'll trust them to cook me some more food. read more

I hadn't been here to eat in years and tonight's experience was terrible. A friend ordered some chicken and the chicken taste like it had been fried in fish grease. I guess since it was almost closing time, they decided to just cook the chicken any type of way. I will make sure I never come back. read more

Not like the old days, this chicken place has gone downhill. They cant see the decline in customers due to the outrageous prices, service, and quality of chicken being served now. On this strip of Roosevelt road, there are three other chicken joints that are priced better. This establishment needs to really think before they will be force to close their doors. One star rating is really generous....... read more

Just had to return whole order because the chicken was old and recooked. The chicken under the skin was dark brown and hard like jerky! They didn't even give my husband his full refund and accused him of making it up! Everyone was ready to eat and then noticed how bad it tasted. This is so wrong and unsanitary. read more

This place is clean. The customer service is ok. But the prices are ridiculous. Their other restaurants in the city are much cheaper.