Nick is THE BEST! The quality and pricing cannot be beat, he called back almost immediately and arrived well within the window he'd predicted, and he's a hoot. The conversation we had while he was repairing a hot water valve and installing a new dishwasher made the time fly by. Union Jack Plumbing is the only plumbing service we'll use from now on. read more

I called Nick because I have an AC condensate drain that is clogged, and my drip pan is full. I was hoping to find a good plumber to squeeze me into his schedule on the same day (more of a schedule emergency for me, rather than a true plumbing emergency -- due to my personal travel plans and work constraints, I needed to get this done today, or I'd have to wait for over a month, and I didn't want to leave the house vacant for that long with a shallow aquarium in my attic!). Nick called me back within an hour, and was very polite and courteous on the call. As it happened, just after I called Nick the first time, another plumber called me back and had had a cancellation, so I jumped on that appointment. So I didn't need Nick's help anymore. Nick was gracious and professional about it, and spent some time on the phone with me anyway, telling me what to expect, and how I could prevent this problem from recurring in the future. Definitely have to give Union Jack Plumbing high marks for promptness, professionalism, courtesy, and generously educating me even though he already knew I wouldn't be using his services today. Two thumbs up, Nick! read more

Thank you for wearing overalls! Professional, quick and fairly priced. Union Jack came to my house toe replace a sink and unclog a bathtub drain. Gave good advice and talked me through all the steps in the repair process. THANKS! read more

We CANNOT thank Nick enough for the tremendous help he was in fixing our kitchen sink. He was a Godsend. We have (soon to be HAD) a home warranty that only had two plumbers in our area. So we called in a service request for one and waited ALL DAY. No response. So we called the warranty company, and they called the other guy. Same story. Nothing. Desperate, we scour Yelp and find Union Jack Plumbing. The reviews sound stellar, so we give him a call on a Friday evening at 5 pm, doubting we'll hear back very soon. 7:30 pm rolls around and Nick gives us a call, a decent estimate for the job and says he'll be there at 9 in the morning on Tuesday. Wonderful! Tuesday morning. 9 am. Nick arrives right on time and gets to work. Within minutes he tells us exactly what's wrong and knows just how to fix it. We have a working-like-new kitchen sink before the morning is over. The price was even under his estimate. He was friendly and knowledgable. Couldn't have asked for anything better. Long story short: Fast response, great service at very reasonable price. We will definitely be using Union Jack Plumbing again. read more

After having god-knows how many plumbers out to my house, and trying several that received high ratings here, I eventually ended up on Nick. (For example, while I got quite good service from DAS plumbing for two or three visits, one of David's partners left his business and, as a result, I haven't been able to get him to respond to any phone requests. When you leave two messages over the course of the week and never get back to me, you get crossed off my list. Sorry, David!) I chose Nick because from the comments it seemed like he did good work, *and* he was polite, respectful, and responsive to people's complaints here on Yelp, even the more profane ones. Nick responded to my message within a reasonable amount of time, made an appointment to come by within a reasonable amount of time, and worked with me on what needed to be done, what the price would be, how long I could expect it to take, and every other aspect of the job. He was polite, personable, friendly, reasonable, and in short very easy to work with. He fixed our problems tout suite, and charged what I consider a very reasonable price. I do not hesitate to recommend Nick for any job. The only reason I don't give him 5 stars is because after one visit, I don't feel I have enough data to give such a review. But Nick is one of the "good ones"; you are very safe in hiring him. read more

I called Union Jack after another plumber refused to answer my calls (after giving me a quote and describing a complicated process to change my shower arm). I described the issue and Nick warned me this could be a difficult fix. He then proceeded to remove my stuck in shower arm in less than 60 seconds, when the other company (that I have reviewed separately) refused to return my calls after trying unsuccessfully to remove the shower arm. Nick could not have been more pleasant to deal with. He was professional and friendly, and obviously knowledgeable. I have saved his number in my phone in case I ever need a plumber again. read more

Nick was the first company to call us back out of the 5 I called. He was prompt, friendly, explained everything to us, funny, excellent work, sweet sweet man. We have found our new Plumber and will proudly recommend him to anyone searching for a plumber. read more

Grumpy Cat could totally learn a thing or two from this guy. I am always impressed with people who are in such a good mood so early in the morning. He has always arrived on time and worked fast and efficiently. This last time he came out he not only gave me a "Union Jack" flashlight/pen (which is quite awesome) but also fixed a bolt on our toilet seat that I didn't even ask him to do. He is great and definitely our "go to guy" for all our plumbing woes. read more

Nick is just as good as it gets as far as service is concerned. He is propmpt, up front about the procedure and cost. If he can't fix it he will refer you to someone who can. Note that you do have to leave a brief message on his cell to schedule an appointment, he typically calls back within the hour. I've used him twice, once for a leak, once for a new garbage disposal. I recommend him to ANYONE in need of a plumber. read more

Nick is absolutely fabulous. Aside from being funny and having a wonderful accent, he is decent and completely honest. He never does things the "long" way just to gouge more payment out of us. We wouldn't dream of using anyone else! read more

Nick is indeed awesome. Believe everything everyone is saying about him - he is a pleasure to work with. We wanted to get a tankless water heater, but Nick talked us out of it - telling us that we'd have to get it cleaned every year for build-up, nullifying any savings we would have hoped for. Having experienced the hard water build up already, we knew his advice was spot on. We let Nick pick out our water heater. This month's gas bill? $19! read more

Nick has got to be the most professional plumber that we have ever experienced. We had an issue with the grinder going out--not a pretty job...but he was reasonable as everyone says. Thank you yelp for helping us find Nick. I would not ever call anyone else again. read more

Nick is the best! He showed up right away and fixed my horrible mess of a sink with a smile. His price was completely reasonable and I would call him again in a heartbeat (but hopefully my stupid sink will not break again that fast.) read more

Nick was on-time and professional, called prior to the appointment time to let me know he was on his way over. Fixed two leaky showers in under an hour, kept the work area tidy and left the area clean on his way out. Union Jack will be my go-to plumber in Austin from here on out. read more

No nonsense, up front about the cost and very proffessional. I would choose Union Jack over the big companies any day

Had to chime in on all the stellar reviews. Nick's exactly as promised...as the English say, he's brilliant. I'm a marketing guy, so was equally impressed by his tagline, The British are Plumbing, The British are Plumbing! as I was by the quality of his work. He found things that needed to be fixed, which I think is the trademark of a great service provider. Very fair pricing, would not go back to my old plumber. read more

Nick is terrific, reasonable and about the nicest person I've ever met. He came when he said he would and it was much less than I was expecting. We will definitely call him again. read more

Called Nick last Wednesday morning. I left him a message regarding a PVR valve that needed to be replaced. He contacted me later on in the afternoon the same day. He provided me with a quote and we set a date for him to come out. On the day that Nick was to arrive he called to let me know he was en route. Nick arrived and quickly went to work, he is very detail oriented and does an excellent job. He is incredibly thorough, after completing the work he tested the house and adjusted the pressure for us. To install the PRV valve a small area in the yard had to be dug up, when he finished the job he took great care in making sure that the area looked like it did before he started digging. When the job was complete Nick handed me the invoice that was exactly as quoted over the phone. I would highly recommend Union Jack Plumbing. read more

Nick fixed my water heater valve problem for a third of the price that I was quoted elsewhere. He worked fast, showed up on time, and left me with nice, hot water. read more

Quick response, quick work, tidy, happy to share wisdom and overall value for money. I'd use Nick again without hesitation. Very honest ans straight forward to deal with. read more

Under no circumstances will I EVER call another plumber. If Nick is too busy, I will wait. He is wonderful. The other reviews set out below are absolutely correct. read more

Adding to the chorus. Ultra quality, and honesty. It's only astonishing to everyone because it's become so rare in the world. Good stuff.

Nick, the owner, unclogged the tubing bringing hot water into to my kitchen faucet and adjusted the hot water regulator on my shower faucet today. He was able to complete both jobs within 24 hours of us getting in contact with one another and he charged a fair price for quality work. Nick is definitely going to be my first choice in the future when I have a plumbing problem at my house. He has a great personality too! read more

More of the same here. Nick was professional, informative, and honest. His voicemail clearly warns you that he is heavily booked and that you might get a delay before you hear back, but I got a call back right away and he was able to squeeze me in before his first scheduled appointment. I had a leak in the water line coming into our house, and he correctly figured out where the problem would be without digging up half the yard. He showed me where someone else had fixed it before and why the shifting pipes caused the problems. He installed a PEX replacement line and got us hooked back up and off to work. I know I probably won't be lucky enough to get same day service next time, but I can assure you that I'll definitely be willing to wait to get Nick to work on my next job. read more

I agree with all of the other 5-star reviews here. Nick returned my call immediately. He was able to diagnose the problem with my shower over the phone. He set up an appointment that worked with my schedule. He showed up right when he said he would. He fixed the problem quickly and explained what he was doing and why it was broken. And he charged me a very reasonable amount for the repair. These seem like such simple things, but added together they are unfortunately rare when dealing with in-home repairs. read more

Nick is great. Like you read, he does take a day or so to get back to you, but he's worth it. He came and fixed an exterior leak on my main water line into my home and in record time. He actually repaired an old repair done by another plumbing company and charged me about half of what they did. Glad I found him, and definitely will be recommended to all of my friends and clients. read more

Nick came out and did a really good job on replacing our outside faucet. It took awhile to get here (I think he's getting too much business from all the great Yelp reviews, which is keeping him super busy!) but when he got here, he came, got the outside faucet replaced, took a look at one of our indoor toilet. There wasn't much he could do on the indoor toilet (was actually an install problem from the person who installed it and would require a new toilet) but he did show us a way to get around an issue we had w/that toilet. It took awhile to get a hold of him but it was worth the wait. read more

Nick helped during an extremely busy time in his schedule. He made sure all my guests coming over for the holidays wouldn't have an issue with the toilet that my youngest stuck something large and unflushable down in. Over the phone before his housecall he gave me Plans A and B. Plan A was the cheaper quicker option. I went to Home Depot beforehand to get the new Plan B toilet just in case. Nick showed up and took care of everything according to Plan A. He did the job for a very reasonable price and identified our toilet as not being the one that had a manufacturing flaw. Nick is punctual, courteous, knowledgeable, and professional. He explains everything upfront; you'll find no surprises in your final cost. I've tried other plumbers in Austin only to be terribly disappointed. Union Jack Plumbing is a class act that stands above the rest. read more

Great service, told me what I needed on the phone. Had the water feed for the house break and he was able to fix without me getting rid of the tree in the way first. I've used him before and would recommended to anyone. He is very honest and easy going. read more

An A+ recommendation for Nick! Replaced some leaky pipes under the kitchen sink, cleaned out the disposal and replaced my faucet. All in little over an hour! He was quick, informative, and affordable. Also no problems driving out to Round Rock (no extra fees). read more

I called Union Jack late Sunday night for a plumbing issue, got a call back promptly the next morning and had a great discussion with Nick. He came out on Wed morning and did a great repair in a tough situation. He was very professional, friendly, helpful and informative. I will definitely use him again in the future. read more

I have never done a Yelp review until now. I just had to tell you about the best plumber we have had in 28 years. Nick is punctual, polite, creative, clean, and reasonable. A true gentleman. And, he is quite witty, as well! read more

Nick with Union Jack is fantastic. Let me begin by my call - When I placed my call, I got voice message system - what was wonderful is that Nick set the expectation - saying that at the moment - he was quite busy and it may take 2 days to get back with me - unlike other services that just leave you in the dark. Sure enough on "day 2" he returned my call, he knew exactly what the problems were and in fact he was able to come that day & replace the "inner-workings" of both of the toilets in my house. His work is top notch, his pricing fair and honest. I will use him for any future plumbing issues/up grades. Highly recommend this gentlemen. read more

Nick is the only plumber I will call from now on. He does a perfect job and is so courteous. He has been in the business for many years and will always be reliable. I am highly impressed with his work !!! read more

Top notch work. I called him about a problem with a toilet in the bathroom in the addition. First, he got some details right over the phone so he could be prepared when he got here. Once he was here, we found out that the problem wasn't just the toilet, it was a severe root problem in the drain pipe (he pulled out a root as long as my arm, it was crazy!). Not only did he step up once we realized this was way more than just a toilet install, he cleared out a massive amount of roots, installed a new clean-out to make this problem easier to deal with in the future, and, oh yeah, he installed that toilet too :D The only problem? When my girlfriend got home, she liked the new toilet so much that she wants him to come out and replace the main one as well! A quality job by a great guy. I would recommend him in a second to anyone needing a plumber. He did a great job of keeping me informed every step of the way, and his eye for detail was greatly appreciated. read more

It's probably a loss to humanity that Nick isn't a doctor or scientist. But it's your gain if you're an Austinite in need of plumbing repair. Trust yelp on this one: the guy really is the best plumber (or tradesman for that matter) that I've ever known. Just a few days ago, Nick replaced our leaky bathtub faucet and put in a new main valve for the house. In a little more than a couple hours. At _half_ the cost of the nearest estimate. Artful craftsmanship, very tidy, and a great conversation to boot. Seriously, trust these reviews -- you will not be disappointed. He's a tradesman who truly cares about his trade AND his customers, and well, he's just plain awesome. read more

Excellent service. I left a non-emergency message on Friday afternoon and had a call and visit Monday morning. We needed shower knobs and switch replaced. We had bought a set (that also had unneeded shower head and faucet). Nick provided higher quality parts he had rebuilt using brass at a lower cost. Nice guy with an interesting life story. read more

Nick continues to impress me with his workmanship, his diligence and just the ease with which you can trust him. I leave the door open for him or leave a key out when I won't be there at his scheduled arrival time (this is absolutely NOT something i would do for any other person coming to my house .. in fact I have friends I wouldn't trust with my key!!). Good to have someone left in the trade with ethics and diligence and most importantly who puts the customer first. read more

Thanks for nothing Yelp because now everyone knows about the best kept plumbing secret in Austin. The first time I talked to Nick was in the produce section at the HEB in Oak Hill were he was sweet enough to answer some general plumbing problem questions. It only got better when he came to my house and did some of the most beautiful plumbing work I have ever seen...that could be taken wrong. He fixed my pipes inside and out...hmm that can be taken wrong too. Anyway, he is the only plumber I will call and have waited for, so far, 2 weeks, with the water at the sinks turned off, for him to be able to come and take a look at a couple leaks. Why wait so long where there is a whole town of other plumbers, including one in my own neighborhood? Because he is honest, can be trusted and is well worth the wait. read more

I joined this site to simply write a review about Nick and Union Jack Plumbing! I have called Nick on two occasions now and he has not failed to impress me. Even when he is down off of slaughter rd somewhere he still manages to make it (through rush hour traffic) to cedar park to give me a hand. He showed me the mistakes made by the previous owner / 'handyman' and fixed me right up. The second time I called him up to fix a very leaky faucet outside. After he was done he told me I must have another leak somewhere because he could see the meter moving slightly. We walked around and found another faucet with a small leak. I know he was on a tight schedule but he still took the time to do an unscheduled install (and then reinstall - due to faulty faucet). Couldn't be happier with the service and conversation. read more