I can't really review Nick's work, but, I can say this. I called him after a crappy experience with American Home Sheild sending ARS who told me I needed $1725 worth of work to break up roots. I left a message for Nick, who called me back in about 5 minutes. He's too busy to come out (I'm assuming thanks to all the good reviews on here!), but referred me to another company and told me that his price for this work would be less than one tenth the price quoted for ARS (which was probably for way more work than would have been necessary anyway) and the referral he gave me should be within $50 of that. So yeah, talk about AWESOME service and avoidance of what could have been a freakin' meltdown on my end. If I've got plumbing needs in the future, and Nick's available? You can bet your butt I'm calling him (and referring him to friends in the future). read more

Nick ROCKS! He's definitely the most trustworthy plumber I've ever had to deal with. He gets the job done well and quickly and his fees are more than fair. Plus, he's British, so just being around him makes you smarter. :) UPDATE: He's also a pro at installing plumbed-in espresso machines! read more

I read many favorable reviews for Union Jack and that's why I called him. I should've read farther back in 2013 and asked for a quote up front. My bad. He spent less than 2 hours at my home replacing tank bolts on 2 toilets and re-attaching a toilet to the plumbing beneath the tile floor. He charged me $450.00 without an itemized receipt. I was in shock, but had to get to work. He also announced upon arrival that "I don't do leaks." Wow - really? Plus when I got home that evening - I noticed 2 huge chips in the porcelain at the bottom of my toilet. I don't know how he did that - but he managed. Maybe dropped a heavy tool? Who knows - but I won't be using him ever again. All the nice demeanor in the world won't get you far with outrageous prices and no itemized receipts. NO THANKS. read more

It's true what they say. Nick returns phone calls. He is prompt, friendly and efficient. His prices are fair. He fixed a leak in my sprinkler line complete with the surgery required to untangle the roots from the line and wires. I am a fan! read more

We called on Nick for help with at least two plumbing issues, and he not only resolved both of those issues, but he also ended up pointing out some serious plumbing disasters waiting to happen and helping us resolve those, too. He pointed out the roots of each problem and explained what he was doing with each job. He took great care with each job and was a model of helpfulness. I would absolutely call on him first for any plumbing, hoping he has some availability!!! read more

I recognize that I can be a fairly difficult consumer and if I feel ripped off, I will do everything I can to insure other folks hear about it in the hopes of saving them some grief. That's the benefit of Yelp... On the flipside... When I come across someone who is priced fairly and displays integrity and competence in their profession, I love to share it. These 5 star reviews are no joke people. I've had Nick out to my house several times and if you can get him out, do it. My water pressure has been horrible for a long time and my neighborhood plumber, who will go unnamed because he lives right next door, never got to the root of the problem. Nick did... And for that, I am very grateful. I was showering with a trickle until he showed up and figured out the city needed to come out and fix a leak. Nick wouldn't even charge me because there was nothing for him to do. - He's great. read more

Very responsive, quick to show up and on time, very knowledgable and communicative about what he saw and what he was doing, was able to tweak multiple aspects of a toilet replacement, had all the spare parts needed with him, checked and double checked the seals and function of the newly installed equipment, compensated for issues with the flooring not being totally level, the foundation not being real solid at the anchor points, etc. Not the least expensive job, but apparently very well done. read more

Nick installed a hot water heater for me in 2004 or 2005. He was on-time for our appointment, quick, and reasonably priced. He's also really funny. I ended up hanging out with him and talking almost the entire time he was working. read more

I've dealt with many plumbers in my time, but none were as thorough and as friendly as Nick from Union Jack plumbing. We purchased a new kitchen and needed everything hooked up properly. After trying this ourselves we quickly realized that we didn't have the tools or the skills we needed. I checked online and came across these reviews and decided that to have 5 stars after this many reviews has to count for something. We placed a call and a few days later had an appointment set up for him to come over. When he arrived he quickly identified the work and started getting everything sorted out. Within an hour or so it was working beautifully and he was able to test and clean the area in a matter of minutes. Nick definitely has a good sense of humor and was a pleasure to talk to during the job. For those wondering about the cost he installed the plumbing to my kitchen sink, retooled all of the hook ups and connected the disposal and dishwasher connections for a little over $200. I found this reasonable and worthwhile given the skill and expertise he was able to demonstrate. I would highly recommend him to anyone looking for a good plumber and after speaking to others and reading the reviews I'm glad we chose him. read more

My hot water heater went out and I am not fond of cold showers even after coming in from a day in the Austin Heat. I saw the reviews for Union Jack and decided to give him a call. After taking a look he gave me an honest....YES completely honest opinion. "the tank appears to be leaking and there is substantial corrosion here. Most likely you are going to have to replace the entire unit. I could spend 3-4 hours fixing it and it may still not work." and no- he doesn't even sell water heaters so it wasn't an attempt to up-sell me but actually saving me money! I asked if he charged a trip fee (Another plumber I called in the past charged me $45 to look at two toilets that he didn't even look at and gave me an estimate of $450- I fixed the toilets myself for $12 in parts at home depot) but back to the point- Jack said NO- he wasn't going to charge me anything. Time is valuable- he even pulled his tools out so I appreciate the kind gesture. I will DEFINITELY call him for any future work. read more

Nick has over 100 reviews on yelp, and almost all of them are 5 stars. The ones that aren't are from people who never actually used him. That should tell you something. Nick did an amazing job repairing some toilets in our house. He was able to come out the same day and is fast, fast, fast. I'm very happy with the work he did and he's incredibly charming and a genuinely nice guy. Give him a call. read more

Very professional and straightforward. Very helpful answering questions and explaining things.

Once again, under threat of exploding pipes in this old house, I called up Nick to save the day. He came as promised and fixed the leaking sink and pipes beneath and everything is as good as new. Quick, punctual, and reliable as usual. read more

Based on all the stellar reviews I went ahead and called Union Jack. We were still traumatized over the whole AAA Auger mess and wanted to call someone with with great reviews this time around. He reviewed our issue over the phone to see if it was a job he could take on. We appreciated this. Because we have a pier beam foundation he was able to come take a look. Turned out AAA Auger made more of a mess than we thought and Union Jack had to correct their mess. Nick was great at explaining every thing that what was wrong and why nothing was flowing as it should. He then explained what he was going to try to correct the problem because there was more than one approach to our situation. He explained every step of the way and fixed our pipes. We found him to be reasonably priced and is the only plumber we'll use. So these yelpers were correct-this is the best plumber in town! read more

Seriously, this guy's from England - his name is Nick Green. On the side of his van there is a silhouette of Paul Revere with the caption, "The British are plumbing! The British are plumbing!" His prices are fair, and you'll have a bloody clog-free drain, mate. His son, Damian Green, is a local fiddler extraordinaire. I haven't tried it yet, but maybe if you make the request, he'll come along for an extra fee and play a jig while his dad fixes your pipes. read more

My friend recommended Union Jack and they were right, he's wonderful! Super professional, very nice .... and he fixed our bath tub fixtures!! WooHoo!! We've been living in this house for 6 months since we purchased it without using the tub. It's so nice to have it finally working!! I couldn't be more thrilled. If you need a plumber, call Union Jack!! read more

The problem with a lot of skilled labor contractors are that they're like flaky dates - most of them don't show up or don't even call you back (which has never happened to me, *cough*). I don't think is an Austin-only problem, but it's pretty bad here. This is where Union Jack is different. Nick shows up (and in Austin that alone will probably get you three stars). Sure, he only did one job at my house and it didn't flood, so as far as I can tell he's not terrible. Once he called me back to tell me that he couldn't do a job, and he recommended other people instead. One caveat is that he doesn't do big jobs, so if you want to replace all the pipes in your house and pay him with a big sack of cash, he won't do it. He's up front about this because he wants to be on call for emergencies. So: +1 point for a very friendly personality. +1 point for reliability and honesty. +1 point for a giant British flag on his van. +1 point for "The British are plumbing! The British are plumbing!" meaning he's in touch with his feelings about the Revolutionary War. +1 point for him describing how he drives through 12th and Chicon and waves back at the prostitutes on the street corner. read more

I love owning a home...but I hate dropping cash on maintenance. I can think of a thousand other things I'd rather spend hundreds/thousands of dollars on, but what are you gonna do? So when something goes wrong in my home, I am already harboring unfounded animosity toward whomever I need to call to fix my problems. This time it was my hot water heater. The stupid little pilot light would not stay lit. Normally, I would just power through and relight the thing when I wanted some hot water, but with a house full of guests, that was not an option. Cue the hunt for a plumber. After calling a few places with at least a week's lead time, I came across Nick at Union Jack Plumbing. He answered right away, and asked all sorts of questions about my heater and what was going on. And then said he just needed to pick up some parts and he'd be there in about an hour. Shut. Up. I have a feeling I just so happened to get really lucky on timing since my job was a quick fix... Nick is a REALLY friendly guy who was awesome about keeping in touch. He texted before he got to the store, and right before he got to my house. He was explained what he was going to do, said it would take about an hour, and then he got straight to it. Less than an hour later, he was done. He took the time to explain exactly what he had done and why my tank should last another 10 years. And then said he had a one year warranty on his work. And he cleaned all the bird poop out of the tank closet. And then my animosity at paying for maintenance waned a little. A little... Nick was friendly, prompt, a great communicator and did a great job. Should I need a plumber, I will absolutely be calling him again. read more

He's not going to call you back the first day. You know why? Because he is working on someone's sink and he doesn't want to be gabbing on the phone. But he TELLS you that on his voice mail. Now, he's wonderful. On time. Neat. Another plumber suggested that I might have to get a new hot water heater. He miiiight be able to make a simple fix, but probably not. Nick came in and made the simple fix - about $120 instead of $2000. Really sweet guy. I put my two year old in overalls (which Nick calls his "happy pants") so he could be like Nick. :) Really, he's worth the wait. ALSO: He fixed my wiggly toilet seat. I figured that out three days later when I realized that I was no longer ANNOYED everytime I sat on the toilet. read more

I hired Union Jack because of his good rating on Yelp, but my experience differs. I live in a 17 years old house. The toilet plumbing started to leak after about 10 years. First, I replace them myself. But, later I decided to go for a professional. I found Union Jack Plumbing with good rating. So, I hired him. He showed up, he worked fast, and each item cost me about $90. I would have been satisfied if this had lasted at least 7 to 10 years. But, no, after 1-2 years, the toilet started leaking water, not on the floor, but down the bowl. The water bill creeps up. I suspect he used the cheapest parts he could find. Now, I have to either replace them myself or hire another professional. If the builder would use parts that lasted 10 years, why wouldn't he? read more

I've never met a plumber, or any repair guy, as good as this guy. First, he can fix frickin' ANYTHING. Second, he does it fast, and has the parts with him. Third, his prices are usually lower than other estimates. He responds to service requests right away, even if he can't do it (a rarity), and he gives you a one-hour arrival window (not two, not four), and then arrives on time, every time. The first time he came, he took less than an hour to fix the problem, but since I was paying for an hour, he spent the rest of the time going around the house fixing other little plumbing issues until his time was up. He's polite and explains what he's doing quickly and clearly, and why you might or might not choose to do some repair. I've never had a better plumber, I can't recommend him highly enough. read more

Nick came out to remove our old kitchen faucet and replace it with a new one we bought. He gave me an extremely spot-on estimate when I called, and also included a high-end estimate in case of specific scenarios. I really appreciated the range and knowing what it would cost if there were some unknowns he discovered under the kitchen sink. He and his assistant were FAST-- he can obviously do this with his hands tied behind his back! They were also extremely decisive, tidy, and respectful. You don't always get that just because someone is fast. Needless to say, our faucet was installed perfectly and looks awesome. I don't know anything about plumbing, but it seems like he simplified whatever was going on under my sink before. All I know is that I have more room to navigate and I no longer have a leaky old faucet. Yay! We also had great conversations about food, dogs, and yes... faucets. He is a great conversationalist and this does NOT change the speed or attention he is paying to his work. I definitely don't want to need plumbing anytime soon, but if I do, I will not call anyone except UJP. Thanks for everything, Nick! read more

Nick is knowledgeable, nice and efficient. I will only use another plumber if Nick tells me he can't/won't do something that I need done. Here's why: I screwed up, it was my fault. There was a leak from the faucet of the bathtub and we thought we could fix it ourselves so we didn't call anyone. We bought replacement parts, opened it up, quickly realized it was beyond us so we called a plumber who came out, told us we had the wrong parts. We bought the right parts but he couldn't come out for a couple of weeks so we just left it. We were going on vacation, so we told the plumber we'd set something up for the days right after we got back. It was a small leak, we figured it would be fine for a week. No. Fail. The day before we left I woke up to start cleaning and packing, went downstairs and saw 3 large bubbles in the ceiling which were leaking - the ceiling was bowing down. The leak was minor from the faucet but was hellabig in the wall. I immediately jumped on Yelp and found Nick/Union Jack Plumbing. I left 2 frantic messages for him: one with my name and number, the second actually describing the problem and sense of urgency. I really thought we were going to have to cancel our trip. He called me back very quickly and initially gave me the name of someone else I could call for immediate service but we began talking and he offered to come by after 2pm. He came to the house with replacement parts, was SUPER nice and friendly, didn't mind my dog hanging out watching him and was gracious to answer my questions (I found what he was doing kind of fascinating). Within 2 hours the problem was solved. He even fixed another minor problem for me at the same time. So, house saved, water bill saved, vacation saved and I will be eternally grateful for his help. I can't say enough nice things. If Yelp were the Academy Awards and we yelpers the panel, Nick would have my vote for the Oscar. read more

I called Nick last week to fix a couple of leaks and install a new faucet. He talked to me about options before he came out. He then came out about a week later. He explained everything he was doing while he was doing it. He was very efficient and careful. He fixed everything very swiftly. He gave me the invoice, and I thought it was very reasonable. I would recommend Nick to anyone in need of plumbing work. read more

Overly honest and no nonsense guy. Every time we have had issues he has been able to correctly diagnose the problem and give us an estimate on parts and labor. He also always gives us the option to pick up the parts ourselves. Can't say enough good things about Union Jack. read more

Needed to cut roots out of sewer line and called on Nick after reading Yelp reviews. He was prompt and efficiently rid our sewer line with 4 passes of his handy cutter. He charged a reasonable $158. Nick was the third and last plumber we called on for this problem. Two Sundays prior, water from the washer came bubbling up a toilet. Heaven help us if it had occurred a few minutes after leaving! See my review of ARS Rescue Rooter of that fiasco! Here is what I have learned about clogged sewer lines: 1. Call the city FIRST. They will come 24/7, scope it to locate cause of clog (usually roots) and said scope will probably partially unclog the sewer. There is a meter on the probe to locate the distance from the cleanout. If needed, obtain for free a dvd of the scope in about 10 days. 2. Call Nick to clean out all remaining roots. 3. Put "Rootx" in sewer line 4-6 weeks after Nick was there. This prevents root regrowth. 4. Apply "Rootx" every 1-2 years. 5. If sewer clogs again, begin at #1. Nick is professional, knowledgable, reasonable and his accent is too fun! read more

Nick saved me a fortune. I woke up one Thursday morning to a friendly notice from Austin utilities telling me I "may" have a leak. Turns out it was a 46,000 gallon leak from my water main! As I'm sure you've read from other reviews, Nick is incredibly busy. I wasn't expecting to hear back until a few days later. But Nick called me back that day and arranged to come over and take a look. Nick found the leak and rerouted the pipe, since a tree's tap root had severed it. He fixed it at a wonderfully reasonable rate. There's a reason he's so busy - he fixes it right the first time without wasting time. Thanks again Nick! read more

Needed a bathroom spout replaced, had been installed poorly by DIYer. Showed up on time, was very friendly and informative about the job, said that because the job needed some soldering it would cost a little more than usual. Job took exactly one hour and the charge was 280$. part installed was a 35$ part. I know that plumbers are expensive but 250$ an hour seems pretty steep. read more

Our problem: A pretty gross backed up bathroom sink. Fortunately Nick was able to help us the same day. He returned my call quickly, scheduled a time, and was done in about 45 minutes, tops. His price was reasonable, not too different than other providers. I would definitely hire him again if we happen to have another plumbing issue! read more

I hired Nick Green from Union Jack Plumbing to uninstall my kitchen sink prior to my countertop installation. He was then asked to come back two days later to reinstall my new sink, faucet and hot water dispenser. I want to go on record that I had a really positive experience working with Nick. When he came out the first time to uninstall my kitchen sink, he made some recommendations that really made a big difference to me. He knew I was getting a new sink so he advised me to buy a new sink assembly kit so that I would have a new stainless steel ring with my new sink. I had not thought of that. I actually did not realize how that would make a big difference in the look of my sink. He also noticed that my filter for my hot water dispenser needed replacing so I was able to order one from Amazon overnight. My installation went smoothly and I was totally pleased. Nick is very knowledgeable and experienced. He takes the time to understand what you want and not only comes prepared to accommodate you but will help you make sure that the final result will be what you want. I couldn't of been more pleased. Nick is now on my preferred home vendor list. read more

I highly recommend Nick. On time, inexpensive and best of all did a great job installing a new faucet and sprayer in our kitchen. I even learned a bit along the way! Thanks Nick read more

Other reviews are spot on - do not call anyone other than Nick. Had him do some major work in my previous house and was incredibly happy with his adherence to agreed schedule, attitude and quality of work. A really good guy all around that doesn't stick it to the little guy, unlike every other big plumbing company I've ever used. He didn't even complain when he had to crawl around under my 100+ year old house in a really tight and nasty crawl space for an extended period of time. Highly recommended. read more

Nick is the man. Professional service at a reasonable price. I saw the great reviews and gave him a call. The call was returned promptly and he asked questions about the job. This was a simple leaky faucet. I set up an appointment for repair. He arrived on time in the union jack van. The van is as cool as Nick. Friendly and fast with no mess. The drip is no more. All and all a first rate plumber. Cheers ! read more

Pretty much what everybody's been saying. Prompt, competent, efficient, clean, and a genuine pleasure to work with. Prices are comparable to other places around town, but, hey - why not give your money to the guys that obviously care about how to run a business? read more

Very professional and reasonably priced! Happy with the work that was done. Had a good under sink filter installed. It is working great no issues. read more

Great service. Left Nick a message in the morning, he responded that afternoon, and he came out the next day and fixed my bathtub leak. The entire process took less than 28 hours. He was very knowledgeable and entertaining throughout the repair, and the price was reasonable. Would definitely recommend him to others. read more

The reason for Nick coming to our house today was to fix/repair work that another company had done so poorly that I thought there was no hope! Boy was I wrong! I called Nick yesterday and got a phone call back rather quickly. He said he could come out today. I was thrilled. He asked a few questions about what wasn't working so he could be prepared with the right parts. Nick called 15 minutes prior to arrival. When he came in the door he toted a lot of tools...so he wouldn't have to keep running to the truck. Great idea. My shower head that was so tight and also dripping was fixed within minutes. Another large company told me there was no hope for it. Hmmm...listen to Nick! He won't lie! I highly recommend Nick. He knows what he is doing! Will call him again if I ever need anything! read more

I had Nick come by again (it has been over a year since he'd put in a dual flush in one of my toilets and now I was ready for him to put it in my other two toilets). My wait time this go-round was a bit longer, but only because he is the best. I had to wait two days after my call for him to come by, and he did amazing and quick work. He told us what he was doing each step of the way too. Then he gave us a discount on the dual flushers since we were buying 2 at a time. Seriously, great guy, great plumber, well worth whatever wait you must endure. read more

I called Nick for replacing my kitchen faucet. He was able to immediately give me a solid estimate (barring any missing parts), time required for labor, and an appointment time. He arrived promptly on time and called ahead to let me know he would be there. The work was clean and well done and he tested the faucet functions after installing. I would gladly call him again for any plumbing needs. Highly recommended. read more

He just left 30 seconds ago and I can't wait to write an update. :) He hooked up the plumbing to our two sink vanity and I can't be happier. He took care of what could have been a major headache, really looking out for us. Upon inspection after he was done, he makes sure everything works as it should, no leaks, nothing other than perfect working order. We really appreciate that. He always cleans up after, and makes sure everything is done properly. (I found out about sealing threads and such, which is info the faucet manufacturer doesn't want the consumer to know apparently) Again, nothing but professional and a great guy, we will continue to call on Union Jack (Nick) any time we have plumbing concerns. And next time, I wont pretend I can do a simple sink hook up 1st, THANKS NICK! ** I called him at 8:45pm, he called me back at 8:45am the next morning and set up service for the next day (My schedule limitations, not his, otherwise he would have been out the same day). **FYI: He's NOT an Emergency, 24/7 plumber ** But will do any plumbing outside of major renovation, and he will wisely refer you to the proper person if need be. read more