Been dealing with them since 2020 when I got my car. 100% satisfied with every interaction and service. Christian, I believe he is assistant sales manager, is a real class act. read more

I gave this place a three-star review last week. but I'm changing it to one star because I've had my car six days and yet again all the error messages are popping up on my dashboard once again. I'm gonna have to bring my car into Honda. This is getting ridiculous. You need to figure out what's wrong with the car and fix it and stop charging me tons of money to do so. Until you fix the car, this review is not gonna change read more

I would 100% buy another car from here! I went in on a recommendation from a friend of mine and was not disappointed. I was working with Donald and right from the beginning he was very helpful. I gave him a list of cars that I wanted to see online and he was very knowledgeable about each one and looked for more information if he was less familiar. I went with my sister and he treated both of us very kindly and was very patient. I can be very particular and he was very receptive of what I was saying about what I was looking for. All around great place and great people. read more

Been coming here for service for close to 20 years. First 18 were great. Last 2 were not so good. Last time in, I paid for a minder b service where they're supposed to check a bunch of things in addition to an oil change. It costs about 40 bucks more than an oil change. The day before I dropped it off, I changed my cabin and engine filters. After the thorough inspection, was told everything was good, except my engine and cabin filters were filthy (exact words, he even said he personally saw them). I walked the guy out to my car and pulled the engine air filter out in front of him, showed him it was brand new. He just looked at me and said, "sometimes we just recommend them because we gotta recommend something". I don't believe they did any inspection. Head of service sent me an email the next day asking if there's anything they could improve on. I sent him a detailed email, he never responded. I'm done with this place. read more

i had an awful experience trying to set up an appointment for a recall on my honda. I was responding to a phone message left for me advising that i had an appointment scheduled and that a loaner vehicle would be available while recall issue was being fixed. I called to confirm this appointment because I had a previous similar call that turned out to be less than accurate. The woman who answered was not only rude she was belittling and just nasty! she let me know immediately that I had NO appointment scheduled and that I was in no way being set up with a loaner vehicle for a recall issue!! Needless to say, my recall fuel pump issue has not been addressed!! UNION PARK, YOU NEED TO DO BETTER!!!!! Zero star review!! but could not post without giving a star! Janine McCann 302-276-7044 read more

I am so unnerved by what is happening at this very moment. 28 hours - I've called twice and received vague answers. Like today; We do not have the AC compressor - it will take a day or so to get one.. ) 14 hours. no call, no update via text or email. read more

I first had my car towed in February of 2024 to have the full transmission replaced. I had no issues. I gave them my purchase agreement along with the extended warranty agreement and the error code. I initially thought wow that was super easy and the best service I've ever had. Within a week I started having minor electric issues when my CarPlay was connected but nothing requiring immediate attention more of just an annoyance at the time. Until October 2024 when the transmission mount broke and left my transmission tilted. The service rep admitted he was surprised I was able to drive the car in after arguing with them that I could not wait for an appointment the following week because the car did not feel safe to drive. Again my car was fixed but I was told it possibly broke because someone may have tightened the screws too tight only to have the paper say it was a manufacturing defect that the screws were stripped and that was the reason my transmission mount broke on one side. Now I'm having all sorts of electrical issues and they are progressively getting worse. From neither my CarPlay OR my Bluetooth connecting to my entire entertainment system going black and flashing on and off before reseting while driving. Thankfully I wasn't alone and we were able to figure out where we were going since the navigation stopped. Today I was just told by the assistant manager that he hates to say it but "you may have to wait for the problem to get worse before we can find anything to diagnose." Even though I have taken pictures AND video of the screen acting up. Silly me though, I forgot that if it doesn't happen in front of them it can't be true. All of this after getting told over the past two month someone would follow up with me but no one ever actually calling back. Each time I have had to hunt them down and call them. Each time I get told I will not forget to follow up. I am a full time law student with two jobs and an externship. Not only do I not have money to waste on guesses of what could MAYBE fix my car but my time is precious. But clearly no one here seems to care. They expect me to just trust that a band aid will fix my issue and I will go away until the problem gets worse and is out of warranty so that I have to pay out of pocket. I have had a Honda before, as has most of my family, and I bought a second one because they have always been known to be reliable and the service was always top notch. Clearly that is no longer the case. Clearly this location does not respect me or my time. What worse is the the manager kept changing his story on me today and when I called him out on it he immediately became defensive and started gaslighting me to say that he did not contradict himself and I must have misunderstood. Sir, I am not an idiot. I pay attention to all of the tiny details. It is why I have also caught discrepancies in the past with the multi point inspections at this location and have had to ask to make sure it was even done to begin with. I'm not even going to write about the issues I have overheard other customers complaining about while waiting to pick up or drop off my car at this location. Guess it's time to find a new location that actually values me as a customer. Oh and my car is a 2020 so it's not like we are talking about an old car where issues of this magnitude can be expected. read more

They told me I needed a new transmission ($4000) but when I took my car to the AAMCO transmission people, I was told I didn't need a new transmission, I just needed a tuneup. Greedy, lying bloodsuckers. read more

I took my car in April and was chatting over $600 for various items including an cabin filter and air filter. I had to take it back in for an oil change to another place and they told me that I needed a cabin filter and air filter because it had not been changed in so long and was in bad shape. I looked in the internet and I don't understand why these filters should have had to be replaced if it is only 4 months and just over 5000 miles. They also supposedly checked my windshield wipers. I had to replace them two weeks ago since they were literally coming apart. I I have purchased Honda crvs every two years for the past 24 years however this place will not get any of my business. I have never had this issue with any of the previous Honda service departments that I went to. I thought it was sketchy and now I know I paid for work which was not done. read more

I've driven honda for 30 plus years so I have been to my share of dealerships. This is the most unprofessional parts department ever.

Hello, I scheduled an appointment three (3) weeks in advance were I specifically specified that I was gonna be waiting for the car for how long the service would be (between 1 to 1.5 hours) when I was asked by phone if I was going to "drop off" my vehicle or "waiting". Also, when handing out my keys, I told them I was waiting for the car for 1 to 1.5 hours. I went for a walk and came back 90 minutes later to find out my car was still parked in the same spot I left it, no service was rendered for a full hour and a half. The costumer representative told me because I was not on the waiting lounge, they did not work on my car because they work on the cars accordingly on people waiting. I did not wait on a closed setting to avoid COVID and went for a walk. I am afraid what usually takes 90 minutes to do (A1 maintenance) is going to be done in less tham 45 minutes, I am worried the service might be mediocre or half done in sake of time, the response for the costume rec is "he is the best mechanic we have"... My question is, should I have stayed next to my car so they see my face and remember to work on my car? I am definitely not coming back, nor recommend this place. Thank you. read more

I have been a customer for years until recently in which I received horrible customer service from Union Park Honda in Wilmington. Not only was my car not ready as promised (which would have been fine), but I was never informed that it wouldn't be ready. I arrived at the union park just prior to closing and was informed that it was still currently on the lift and wasn't completed. It was a very stressful day and an even more stressful evening scrambling to find transportation to get to work the following day. I never received any phone call (other than to let me know the car was ready the following day) apologizing or an explanation from said employee or from the manager who was aware of the situation. The service woman apologized on their behalf when I picked up the car. Unfortunately, I no longer trust the service department at Union Park and will no longer be a returning customer. read more

Operator Evelyn was extremely rude not patient at all Not sure how this person can help attract customers in read more

Long story short - find another Honda dealer for service.  They don't keep appointments and have a very poor attitude in the service department.  The service rep/guy I had today could not seem to grasp the concept of the purpose of making an appointment (spoiler alert - it is so you have a set time to get service done on your vehicle). Lack of knowledge and training of the staff is evident - this guy couldn't give me answer to save his life - which in itself did not bother me so much as the fact he would not ask someone for help to get the correct information.  Bottom line - don't go here for service and if if this is any indication of the overall dealership I would go buy from someone else. read more

My year-old Honda Fit was having problems with warning lights going on. I took the car to a Honda dealer in NYC and was charged over $400 for a bogus fix. They told me that the problem was not covered by the warranty. When the problem happened again while I was in Wilmington, I made an appointment with Union Park. The Union Park people were extremely nice- to a person. The woman who made the appointment was extremely patient with me--I was upset at more lights going on. She took the time to ask a technician whether it was safe to drive my car and looked my VIN number up for problems. When I arrived for the appointment, they took my car promptly; finished it quickly--faster than they had predicted, and unlike the NYC Honda, did not try to rip me off. They said it was 100% covered by the warranty. They even have a quiet room where I was able to work on my computer while I waited. read more

First and foremost that start off with rude ass Milli in the service department this is not the first time I've had a negative experience with Millie in the service department she is the most disrespectful condescending are so that you could ever meet number to I dropped my car off with a full tank of gas when I went to go pick it up my carpets were filthy my outsides were filthy they didn't even bother to clean it or put gas in my tank my tank was on E through this whole entire process they never communicated I physically had to come up here to three times just to check on my car when I say do not go with this company I mean do not go with this company if you cherish your car read more

Union Park Honda - Lights still on after wire harness... automatic starter doesn't work nor does my heat after they touch my car!! Cost $5000 to do - Car Dealers Near Me - Wilmington, Delaware

3 stars because the salesperson was knowledgeable and patient. But stars lost because of the rest of the experience. We found a certified used Civic that we really loved and we settled on a price. The salesman was good. I have no complaints there. The people that showed us around the dealership we're fine also. But then I noticed a scratch from front to backend some of which was down to the metal. Concerned that it would rust I made the offer contingent upon them filling in the scratch. Shockingly, That Put a crimp in the deal. They said no way. So we informed the sales person we were going to grab lunch and will be back in an hour to see if they changed their mind. In that hour we were also able to see that they had a full body shop. So we were shocked when they told us upon our return that they weren't going to do the minimal bodywork. So we got in the car, searched the net and found a car up in Pennsylvania. Within three hours of leaving Union Park we had signed papers on a certified used Civic at another dealership that doesn't play games. I know people who get their car serviced at Union Park and they are very happy which is why we went there in the first place. It's a shame they lost a sale and what would probably have amounted to the next 10 years of service at Union Park. Five hours later we got a call from the sales person saying that he talked them into doing the bodywork At which point I informed him we purchased A car at another dealership within three hours of leaving Union Park Honda. A hassle free deal with no games. If they continue to negotiate sales with 1980's tactics and not adapt to way things are done in the 21st-century they're sales will surely suffer. read more

Take your car literally ANYWHERE else! They have terrible customer service and were not transparent about what was wrong with the car.

My car lock cylinder was damaged. I drove up to union park and told them the problem. We made an appt a week out so they could get the part (I assumed) Took it in today, they just called and said they need to order the part and I'll have to bring the car back tomorrow?? They charged me $62 for the technicians time but they take my time for free!! read more

FIND ANOTHER HONDA SERVICE DEPT. The customer service was terrible. After leaving something loose under my car, the associate tried to tell me there was nothing wrong while every time i drove over 50 mph you could hear the scraping sound. Its been almost a week and I have yet to receive my refund, after being charged for two oil changes. The service dept failed to mention that I earned two FREE oil changes when I brought the car. Save your car and money !! read more

Don't trust the service department. If you use them make sure they do what you are paying for. I had an oil change and tire rotation performed. I let the car set for a couple of hours and checked the oil. It was over a half quart low. All four tires were 3 pounds under what they should have been. The bottom of my car was covered with oil from where they changed the oil filter. I know this because it was on my garage floor. Why would I trust them to do something more technical. Not going back. read more

The worst service, I am a woman, I have received horrible treatment from the receptionists in the service department. The first time the man, half tall, old, treated me badly and spoke badly, without me disrespecting him. The second time it was the same, the same man treated me even worse the second time, he behaved very arrogant and rude to me making me feel less like a woman. Apart from that, my car was repaired two months ago from the engine it cost me around $600, today the truck has the same problem, which means that the car was not fixed as it should. The manager from Honda has to take this seriously and not let arrogant people work there. read more

Union Park Honda gave a great deal on my new Honda, whereas my previous Honda dealer did not. Shout out to my salesman, Oliver, who was a pleasure to work with and very patient and helpful. Always available by phone or in person. The whole experience was great. Car buying can be a little scary, especially for a senior like me, but was put at ease upon entering the dealership for the first time. Would recommend highly. Will be returning when time for a new Honda. read more

Wow, where to start with describing my deplorable experience... After months of searching for a new car I ultimately decided to buy my first Honda (I bought an Accord EXL V6). I hadn't bought a new car in over 11 years, so deciding on this purchase was exciting and a bit intimidating. Once I made my decision to move forward, I made a small payment on the car and signed documents in order to hold it on the lot while I waited for my bonus check to clear and to allow them to order and install the lip spoiler I purchased. The salesman said they'd have it installed by the time I came back to make the remaining payment and sign the paperwork. POOR EXPERIENCE #1) A few days passed, my check cleared, and I eagerly came back to pick up my new car. When they pulled the car around for me to check out before signing I noticed they didn't install the spoiler, so I asked, "what happened?". They said they didn't notice it in the paperwork I signed so they'd have to still order it and install it after the fact. Not a good first impression, but not the end of the world. I moved past it, went over the trade in value for my old car, and went inside to go over the paperwork. When filling everything out they asked me if I wanted to keep the tag on the car I was trading in or order a new one. I said I'd like to keep my old tag asked what I'd need to do in order to transfer everything over. They said, "you don't need to do a thing, we'll take care of all the paperwork and will call you to come pick everything up in 45-60 days". POOR EXPERIENCE #2) Fast forward 24 days... I received a call from the sales manager who walked me through the signing process saying, "...I want to confirm, uh, were we retaining the tag from your old vehicle?" I called him back and reconfirmed that I wanted to keep my old tag and I have no idea if the salesman I worked with took the tag off my old car after I came inside to sign the paperwork since he literally told me they had everything taken care of. He hinted at the question of asking if I just wanted a new tag by asking if the previous number had any meaning to me and I told him yes because it did. The call ended with him saying not to worry, everything is all good. (Spoiler alert...bald face lie) POOR EXPERIENCE #3) A few follow-ups (initiated by me) and a couple weeks later, I got a call ON day 60 to come in. I was given my registration, but no tag. I was told due to a clerical error, the tag wasn't "ordered", but I could print off my old tag # on a piece of white paper and tape it over top of my temporary tag in the meantime! Not only was that laughable because of how trashy that would look and because it would scream for cops to pull me over, but they didn't even offer to print it out for me (the one thing they could still do)! POOR EXPERIENCE #4) Weeks went by and a visit to the site manager later, nothing changed. I just wanted to know the truth about what was going on at that point. Around 30 days beyond my temporary tag expiration I stopped back in to demand answers. I was finally informed that they forgot to take the tag off my old car, sold it, destroyed/lost the old tag, and when relaying the message to order a new one, the employee misread and didn't order a replacement until day 60 (when I came to pick up my registration)!!! There's no expedited process that could happen, but I was asked if there's anything they could do. I told them beyond just rushing the tag, maybe give me a deal on all weather floor/trunk mats for the headache they caused. I was told they'd see what they could do. POOR EXPERIENCE #5) I drove my new car with an expired tag for 60 days until I finally received the call to come back in. "Ironically", neither the salesman sales manager were in the office so I took the tag and left. I texted and called both the salesman and sales manager numerous times asking about that "deal" on floor/trunk mats they discussed and I got no reply...shocker. Needless to say I will NOT be referring ANYONE to Union Park Honda. They ruined my car buying experience and didn't even seem to care. read more

The team and Union Park Honda made my car buying experience a pleasant one. They worked very hard to get me the deal I wanted. Its always a good feeling when you walk out of a dealership and don't feel like you were cheated. On my first experience having to go back to the dealership, I was again impressed. The salesman, Mike McDaniel, went above and beyond yet again to make sure my experience was awesome. If your looking for a new car, Mike is the man to see. read more

Well... I have had a number of experiences with both Union Park Honda and BMW of Wilmington, Delaware. BMW experience was awesome from start to finish. Honda not so much. I have heard quite a number of negative stories about UP Honda but since they are the closest to my house I decided to give them a chance. In about April of 2018 I took my 2010 Ridgeline in for normal maintenance as well as a tapping that I was pretty sure was the engine in need of a valve adjustment. At the end of the day when I went to pick the truck up they told me that the tapping was a heat shield. No problem. Through the months the tapping got worse. I had since also purchased my wife a Honda Clarity (great car!). The only question I had was it did not seem to be getting nearly the EV mileage from the battery. Good thing I took the extended warranty which also covered battery degradation. So in November I took both my Clarity Touring and Ridgeline in, the Clarity for maintenance light and Ridgeline for oil change, tire rotation and to ask again about the tapping Heres were the fun began. Dealing first with the Clarity I gave the service person all the info, then we got to the battery issue. I told him I was not happy to spend 38,000.00 on a car that was advertised to get 47 electric miles and I was averaging 28-30. I asked him nicely if they could check the health of the battery. He replied that its not a normal request and even if theres a problem with it, Honda doesnt guarantee EV range. I told him I purchased the 100,000 mile warranty which covered early battery degradation. If this car is only getting 28 and its brand new, what will it be like in 2 years. If this is how its going to be I am going to request a new battery be installed. He stated that this dealership is independently owned and he wasnt sure if he wanted to deal with someone who is going to take that attitude and slid my car keys back to me!!! WHAT??? I started walking out and asked him "so I guess you wont mind my posting this on my blog regarding your fabulous treatment". The entire service center came to a grinding halt and looked at me. I then requested to speak to the manager. Enter "the manager"... After the pleasantries were through I explained what happened and he said that the man was new and that he would speak to him. We got the the Clarity scheduled for service after he made a point of commenting on how I didnt purchase the car from them. (I tried to but they would not budge on price so I went to Virginia where I got it for 34,000) I then moved on to the Ridgeline explaining about the tapping. He was insistent that Ridgelines NEVER need valve adjustment and told me that he could schedule the work if I insisted and the cost would be $650.00. I told him thats ok I need to make this truck last. In conversation he told me the shop manager also had a Ridgeline with 170,000 miles and is very happy with his truck. I asked if I could talk with him. He came in and we exchanged pleasantries and I asked him if he has ever had his valves adjusted? "Oh yes" he replied its a 100,000 mile service point! The manager quickly looked down as if he didnt hear our conversation. This guy flat out lied to me! I thought they would be eager to have my business. My car was covered under warranty so they get paid directly from Honda and I was eager to get my truck taken care. What is wrong with these people? This is why I give them a one star rating. I plan on taking my 3 hondas to Martin Honda in Newark Delaware and see if I get the same "Royal Treatment"! P.S. I will be writing another review on how that works out. read more

SERVICE DEPARTMENT was great and responsive! They helped us when traveling through town late on a Friday when having engine trouble. Took us immediately, found problem and overcame some issues to get us back on the road. GREAT STAFF interaction and support - specifically LOU, LEE and Mike... very personable and worked to get it resolved and us on the road. We would be regular customers for sure if we lived closer! Thank you again. read more

I had a headlight LED failure as my 2017 Accord Touring approached 36,000 miles. I had been turned away by Martin Honda, stating they were too busy to even glance at it. Without an appointment, expecting the worst, I pulled into Union Park Honda's Service Line at 2:15pm. I expressed that, while I didn't expect them to work on the car that day, I was concerned about going over the mileage limit of my bumper to bumper warranty. I asked if they could confirm the defect so it was noted. Not only did they take a look at it, an hour later, the car was diagnosed and the part ordered. They created a 7am appointment for me 2 days later to ensure the repair was completed under warranty. Throughout the process, the entire team treated me like I was a member of their family. Noteworthy is that I bought my car in Pennsylvania, near my home. From this day forth, Union Park will have both my service and sales business. Thank you for bringing customer service and integrity to an industry where that can be hard to find. Rachel was my service advisor, and it is evident the team works well together. read more

My car could have been on fire in the driveway of the service dept. and they would not have moved to put it out. I went in to inquire about getting the push button start on my HRV replaced; my car will no longer reliably start or stop using this electronic means and so I left my car running outside. The service writer said they had no availability for two weeks. I asked if there had been a recall on the button and offered the VIN. He said he couldn't look it up and it would have to be given a thorough diagnosis on one of those appointments they didn't have. A real catch 22 and he did not leave his seat the entire time! Not my problem would be a good slogan for the door. And the woman in front of me was told the same two weeks for her oil change. Really helpful bunch!! read more

I have a low bar for companies when it comes to customer service, but this company may be the worst. I purchased two used cars from them on June 18, 2019, both of them "inspected" by the dealer. Not quite 30 days later, the air conditioner on one of them stops working. As of 530 pm on July 17, I have been trying to reach their service department since 8 a.m this morning. My sales rep (who NEVER contacted me post sale to say thank you for the sale) says "you need to be patient". Do not buy a car from Union Park Honda. read more

My only experience with Union Park has been with the service center. Half the time i had a decent experience, the other half not so much. We all know that that the dealership will always charge more than local mechanics or other service centers. So my last two experiences have made up my mind that I will no longer service my honda there: Experience #1: I had a significant repair that was needed on my engine. Turns out that it was a repair that required parts that weren't on hand and the hours require to make the repair would take about a week. Besides the nearly $2000 cost to repair, the service center could not provide me with a loaner car. When I had previous muti-day repairs I was told specifically that in order for them to provide me a loaner that car must be in service for a minimum of 5 days. So I was informed that their loaner cars are all out. They teamed me up with a near buy rental agency they would offer me a great rental rate! That cost me an additional $210 when it was said and done. So total cost for repairs was roughly around $2200. I later found out through a co-worker is a former mechanic that the same repair in the shop he previously worked in would have cost approximately $1200 and I would have had my car within two days. ($1000 difference if you take into account the car rental). Experience #2: On my way home from work my battery light came on. Car was running fine, though the acceleration was not as responsive. I already figured it would be the alternator from past experience. The following morning I took my car into Union Park. I decided to go back because they offer a shuttle service and figured they take me to work, make the repair and pick me up when it was done. I was told from the start, they were "swamped and backed up" and it would take a "week" to make a repair to the alternator. They also quoted me $830 to make the repair. I already knew the price was bullshit. So I took a chance and drove my car to Sears Auto Repair at the Concord mall. They charged me $410. They only headache here was figuring out how to get to and from work. But I saved $420. This service center could use better managment and a better customer service philosphy. Maximizing profits, lack of loaner cars and probably a minimal amount of working service techs make it very difficult to have confidence in the services they provide. read more

i received a very fair deal and have zero complaints. Don Jabobs treated me great, and i'd recommend him to friends and family. read more

I'm from Pennsylvania and was a little hesitant about buying a car in Delaware. I called and Victor Davis assured me there would be no problem and Union Park would take care of everything. My husband and I met with Victor and he explained in detail the whole process of buying a car in Delaware. He put us completely at ease and we purchased a beautiful black 2015 Civic. Victor was just as thorough in explaining all the intricacies of the car: the backup camera, the right hand turn camera, etc. He showed me how to hook up my cell, was so patient with me adding my speed dials and importing my contacts. He helped with the audio and setting up my favorite stations and after I felt comfortable, we set the Navi and it took us right home. Victor has called us several times to see if we had any questions, I can only say Victor made this an easy buying experience and if you're in the market for a Honda, call Victor Davis! read more

Worst service ever, not only did I do the survey they sent me but the following morning the manager calls me, not to understand were my low scoring game from but to try and explain to me that customer need to understand that the survey is not meant for customer to score low. And then told me to not come back to their location... he should have called and asked why I felt that way because of I took the time out of my day to do a survey that took me 5-10 minutes to fill out clearly I felt a certain type of way about the service I reserved. And I now can understand why I got that service based of the "managers" reaction to it. DONT GO HERE! Worst service around and as you can see I'm not the only one who feels this way. Good luck if you do go. read more

We could not have had a better experience buying from Union Park Honda. Mike McDaniel is helpful, informed, and a complete pleasure to deal with. So much so, that I convinced my mother to make the long ride to Union Park when it came time for her to buy a new car. She also had a wonderful experience, not something people think when they're handing over a big check! :) I will continue to recommend Mike and Union Park to everyone we know. It's definitely worth the ride! read more

I had bought a new civic from Oliver it was a very great buying experience. I was unable to pick up the car from the dealership so he brought it to me at no extra cost and was also right on time and very professional. He took his time to show me each and every feature as well as answer all of my questions. If you need a new Honda go and see Oliver you will not be disappointed! read more

Went in looking for a specific car to compare prices with a different dealership. George (salesman) was extremely pushy about putting a deposit down. Would not give us a buyers report which we needed to obtain funds to get car. Was extremely rude and pushy. Do not bother with this dealership read more

Very bad customer service. The employees there don't care about anything I bought a car there back in July and I'm still waiting for paperwork to get my inspection sticker done. If you don't want any headache think twice before you do any business here . read more

Just bought a new 2018 Pilot. Everybody from sales to financing was easy to work with, not pushy and made this process very smooth. No trouble with trading in our old minivan. read more

I want to share my experience with an after-service aspect of this business. I and my wife gave a visit at the beginning of 2014 and purchased a certified used car. We don't have any complaints about the quality of the car. But I can say there was haggling and game-playing until we get to the deal. We had a impression that they give some pressure for us to buy their additional car warranty, which adds coverage for other parts in addition to Honda certified coverage for the Powertrain. It seemed that was quite a good source of profit since they also own a service center. Now, our complaints. We were told the car comes with a 2-year maintenance service including engine oil change at the time of purchase. There are total three persons, a sales person, a manager and a finance person. As far as we (me and my wife) remember, all three had informed us about the maintenance service. I remember very clearly because at that time I thought it would be convenient for my wife since I would be away from her for a while. After several months, we gave a visit there to get oil exchange. You might see where this story goes. They said there is no such 2-year maintenance service! Out of the three persons we had talked, two of them have already left. The last person we could find was the finance guy. Of course, he said he never talked about such service. (I am not sure how he can be so sure about it. He seemed not even remember us). He told us we need to bring some piece of paper, which we don't have. I don't want to put my complaints too long. In short, this experience spoiled our day and our trust on the business. We might have been naive to trust them. Check all the documents before signing again to make sure all the offers are in the packet. They would not take care of your right for you. read more