If I could leave a negative star review for True Fit, I would. He promised excellence and luxury…read morequality. Not only did he lie and over promise, his work is far from designer quality. My LV bag is ruined and LV won't even touch it due to the True Fit replacement work. I wouldn't recommend bringing your least favorite purse or shoes here. Wouldn't wish this poor quality of work on my worst enemy. Sneaky, slimy, unprofessional.

I rarely write reviews and when I do they are usually positive. However, in the case of this…read moreMillburn Shoe Repair Store (True Fit), I have no choice but give a 1 because the owner quoted a different price than what he in reality charged me when the work was finished. I saw the owner on Thursday, 10/12/23 with my daughter regarding her pointe shoes that needed to be repaired. I showed the owner the shoes, the fabric (to be glued on) and we agreed that he would be able to do it next week. I asked him what the price would be and he said $25. (Later on, my daughter attested that this was indeed the price quoted). The next week, when I came back on Wednesday, 10/18 to pick up the shoes, the owner asked me to pay $40. I told him that he quoted me a different price the previous week and he stated that that he could not have had. Seeing my frustration, the owner said well let's meet in between and I will charge you $35. Well, maybe it seems fair to him but not to me as I was prepared to me not a cent above $25. If you say $25 when you see the work, it should stay $25. Period. What a disappointing experience!

I've been going here for years. Always quality heel replacements, patching, shine. I also bought a…read moreleather belt here that has been very durable and resisted stretching. Yesterday brought in 4 pairs of shoes and inquired if they sell red shoe polish. Owner threw it in at no cost. Was about $45 per pair. ​​

My brother and his wife has been going there for years. He recommended them highly. I went 12/11/25…read morefor a basic leather belt. I've been looking for one for two years without success. Everything I found, on line, Kohl's, Neiman Marcus, Bloomingdale's, and Macy's was beautiful but not basic leather that I could wear with almost anything with a gold color buckle. I found it there! He had a broad selection of both leather and man-made materials, and various kinds of buckles. I chose Ostridge skin, not for the skin but for the color and the buckle, I had the privilege to choose the exact kind I wanted. It was a pleasant experience. With so many store going out, I really want them to stay in. I'll do my part to keep them in business for as long as possible.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Nunzio is gone and the person who bought his shop is totally inept…read more I brought in a pair of $120 Timberlands to have polished and this tool dyes the entire boots black over the white and ruined them. They look like they were spray painted. This guy is an idiot and I NEVER asked for anything more than a buffing on my now ruined boots. Avoid at all costs

This is definitely not Nunzio anymore!!!…read more I took a pair of my wife's shoes there to get some lifts. The guy said to come back in 30 minutes... I said I could wait, but he insisted I come back in 30 minutes... being it was my lunch break, I came back in 2 hours. I offered to leave my contact info (he never asked for it), but he said no, just to come back. I came back.... shoes not ready, he said he needed stems, and to come back the next day.... still offered contact info (still didn't ask for it), but insisted they would be done the next day. Got caught up, didn't return until 2 days later. Result: shoes not done, said he needed other part.... I took my wife's shoes and left.... unprofessional, inept.... will NEVER go again.

I needed a pair of shoes polished and I'd a search and care across this place, that I probably…read morewould have never noticed it or knew about it, without Yelp. They have a shoe repair, locksmith, and barber shop, all in one. I walked in, I was immediately welcomed by the owner, who informed me, he'd need only about 15 minutes to polish the shoes. He did a great job and had them ready, upon my return. I will continue to come here.

Perfect repair and resole of my shoes, really fast turnover, and 50 percent cheaper than anywhere…read morein Manhattan. Great friendly service. I highly recommend them.

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!