Very helpful local merchant. My favorite carpet store in Santa Rosa. Doug Wagner is THE GUY for…read morecarpets and some really nice area rugs, a huge selection of area rugs from small to gigantic.

12/23/24 ) Doug Wagner of Wagner Carpet is a fantastic man . I have some health issues with…read morerelalpsing -remitting Multiple sclerosis at 76. Doug is helping me . I have a massive collection of Chinese collectible items Doug helped me sending photos to museum sites ,He is also selling some my Persian carpets at a reasonable price split . A good man who listens to the old.

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

They did a splendid job repairing and cleaning my rugs. Very happy with their work and I will be…read moreback with other rugs soon. Thank you, Ben!

I've bought 5 rugs from Penny. 4 While she was located in Sonoma County and the last after she…read moremoved and we did it on line Great rugs, good prices. She's a wonderful person to deal with.

A huge recommendation to Gustavo Guzman and his family. They completed laying LVP, baseboards and…read moresome carpet in our home, while we were living it, no small task. They were very methodical about how they approached it so that we had access to sleeping areas, kitchen, etc., before they left at the end of the day.Their experience was quite evident, I never worried that they were doing sub- par work. They arrived on time, worked together as a team and got it all done ahead of time. We had a moisture problem too that they had to deal with, very tricky but again they are experienced and did what needed to be done. we're happy with how it was laid, no worries about repeating patterns close to eachother. They're great communicators, worked hard, all with smiles and a sense of humor. Allen at the Floor Store was great too. We went in wanting a Cortec product, he also showed us alternative brands that he felt were good too. We never felt pressured to purchase just Cortec. he worked with us for about six months before we finally purchased, we never felt any pressure to hurry up. Matt & Margie W.

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

We needed to replace our 2nd floor carpet and used this company. Danielle in the front office was…read morevery helpful with information until a salesperson could meet with us. Breanne is very knowledgeable and had some helpful insight into options available. She came out and took very accurate measurements and emailed her bid and even a diagram of the carpet layout. Scheduling was fluid and they were able to install 2 weeks earlier than originally planned since we were leaving on a trip. On the day of installation, Ken and his crew were on time and got right to work. They moved furniture we were unable to and were very respectful of our house and contents. They finished in 1 day, but took care to do a very professional install. I wholeheartedly recommend this company for your flooring needs. We are a return customer and found them to again provide excellent service at a competitive price.

I have used World of Carpets since the 1980s; both for my home and rental property and have been…read morevery happy with their products and installation. I dealt with Casey Clark and he did not know how to lay out the carpet to have the splice at the hallway. Instead he put the splice in the center of the family room, even though World of Carpets laid out the carpet I planned to replace as I described (splice at the hallway). His layout would have cost me an extra $1000.00 due to the waste. When I questioned this he told me to go somewhere else. What arrogance! There is another guy about his age who is even worse. However the women there were very nice. Things there have really changed. Maybe there a new owner. You can't stretch the carpet one inch like you guys did the first time? The first time the installer was older and more experienced. If you truly could not, I could have cut a one inch wood threshold in front of the slider to make up for the difference. (Other places have thick baseboards.) I'm sure this would be cheaper than $1000.00. Casey did not have time for any of that.

Stay away from this place! I ordered a bedroom set during the "big January" sale, I was hesitant to…read morepurchase the dresser mirror but decided to go ahead so I went in a couple of days later to add it to my order, it wasn't supposed to be delivered for 8-10 weeks away, 7 weeks later I got my bedroom set but not the mirror, they said that I had to wait until the next truck comes from Oregon possibly in the next few weeks, this was their error so I asked if I could cancel the mirror order, oh no! No cancelations! I asked if I could pay a restocking fee, nobody could answer my question until Anthony got back from vacation a week later, he said that I could pay a 25% restocking fee but I could only get a store credit for the remaining $350, I said no thanks and please send my mirror, that was 7 weeks ago in the beginning of May, I just spoke with Anthony to get an update on the delivery of my mirror and he said that they are still waiting for a truck to come down from Oregon which will be another few weeks! I will never step foot inside this store ever again and Anthony couldn't care less about customer service, they've lost a good customer over a $350 refund instead of a store credit. This mirror transaction took place the first couple of days into February, it's now the end of June, we'll see if I have my mirror by the end of July. I'm not holding my breath.

Will never buy from them again. They sell what they have in the store as well as order. They don't…read moretell you the store products have no warranty even though they have a manufacturers warranty. Leather sofa started peeling within two years would do nothing but they said the manufacturer had a five year warranty. Total crap. Spent so much money and no costumer service. Would not recommend them at all. I'll stick with Cokas Dikos from now on they have great customer service and stand behind their products. Beware don't buy anything unless you order it. No help whatsoever never again

Went looking for a small remnant and they eagerly dropped what they were doing to help us.read more

Rugworks, was recommended to me by my contractor, and its been great one thus far…read more First, don't let the name fool you, they are a complete flooring store. They carry all major types of flooring, including hardwoods and laminates. The selection is budget friendly to the highest end. I recently took home 4 samples, yes they allow that, and encourage it as well; you want to get a good idea of how the floor will look in your own space. Chalk it up to the multiple choices, finishes or manufactures, I just brought home 3 more to sample. My indecision however is being guided by a very familiar staff who know there flooring. I have been greeted and helped by Hernan, Jessie and Jeff. I know with their guidance I will make the best choice soon! I can highly recommend them to you, there is no wonder and certainly no suprise that they have a consistent 5 star Yelp score!