Need to unfortunately update my review…read more Started off a 5 star experience Once the drive away it goes to one star Won't honor the included padding and delivery. Spent an incredible amount of money at this place and can't get them to include a pad for a runner Great selection and poor service once they have your check in hand - sad to say but I recommend going somewhere else

Gem is a gem at trying to get my rug clean, picked up my rug finally- they did a very good job at…read morean old Chinese piece with stains.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

They did a splendid job repairing and cleaning my rugs. Very happy with their work and I will be…read moreback with other rugs soon. Thank you, Ben!

I've bought 5 rugs from Penny. 4 While she was located in Sonoma County and the last after she…read moremoved and we did it on line Great rugs, good prices. She's a wonderful person to deal with.

We used The Floor Store in Santa Rosa for our kitchen floors a few years ago and had a great…read moreexperience. Recently, a transition piece we bought cracked, so we called to see what we could do. Alan, who helped us the first time, took care of it right away and made getting a replacement hastle free. Really appreciate the exceptional help, even years later. Would definitely recommend them to all of our friends!

Great customer service, really felt heard and helped thank you Tom !…read more When I came in to ask about floor transitions he offered his help even gave me one to test out !

We needed to replace our 2nd floor carpet and used this company. Danielle in the front office was…read morevery helpful with information until a salesperson could meet with us. Breanne is very knowledgeable and had some helpful insight into options available. She came out and took very accurate measurements and emailed her bid and even a diagram of the carpet layout. Scheduling was fluid and they were able to install 2 weeks earlier than originally planned since we were leaving on a trip. On the day of installation, Ken and his crew were on time and got right to work. They moved furniture we were unable to and were very respectful of our house and contents. They finished in 1 day, but took care to do a very professional install. I wholeheartedly recommend this company for your flooring needs. We are a return customer and found them to again provide excellent service at a competitive price.

I have used World of Carpets since the 1980s; both for my home and rental property and have been…read morevery happy with their products and installation. I dealt with Casey Clark and he did not know how to lay out the carpet to have the splice at the hallway. Instead he put the splice in the center of the family room, even though World of Carpets laid out the carpet I planned to replace as I described (splice at the hallway). His layout would have cost me an extra $1000.00 due to the waste. When I questioned this he told me to go somewhere else. What arrogance! There is another guy about his age who is even worse. However the women there were very nice. Things there have really changed. Maybe there a new owner. You can't stretch the carpet one inch like you guys did the first time? The first time the installer was older and more experienced. If you truly could not, I could have cut a one inch wood threshold in front of the slider to make up for the difference. (Other places have thick baseboards.) I'm sure this would be cheaper than $1000.00. Casey did not have time for any of that.

Stay away from this place! I ordered a bedroom set during the "big January" sale, I was hesitant to…read morepurchase the dresser mirror but decided to go ahead so I went in a couple of days later to add it to my order, it wasn't supposed to be delivered for 8-10 weeks away, 7 weeks later I got my bedroom set but not the mirror, they said that I had to wait until the next truck comes from Oregon possibly in the next few weeks, this was their error so I asked if I could cancel the mirror order, oh no! No cancelations! I asked if I could pay a restocking fee, nobody could answer my question until Anthony got back from vacation a week later, he said that I could pay a 25% restocking fee but I could only get a store credit for the remaining $350, I said no thanks and please send my mirror, that was 7 weeks ago in the beginning of May, I just spoke with Anthony to get an update on the delivery of my mirror and he said that they are still waiting for a truck to come down from Oregon which will be another few weeks! I will never step foot inside this store ever again and Anthony couldn't care less about customer service, they've lost a good customer over a $350 refund instead of a store credit. This mirror transaction took place the first couple of days into February, it's now the end of June, we'll see if I have my mirror by the end of July. I'm not holding my breath.

Will never buy from them again. They sell what they have in the store as well as order. They don't…read moretell you the store products have no warranty even though they have a manufacturers warranty. Leather sofa started peeling within two years would do nothing but they said the manufacturer had a five year warranty. Total crap. Spent so much money and no costumer service. Would not recommend them at all. I'll stick with Cokas Dikos from now on they have great customer service and stand behind their products. Beware don't buy anything unless you order it. No help whatsoever never again

Rugworks, was recommended to me by my contractor, and its been great one thus far…read more First, don't let the name fool you, they are a complete flooring store. They carry all major types of flooring, including hardwoods and laminates. The selection is budget friendly to the highest end. I recently took home 4 samples, yes they allow that, and encourage it as well; you want to get a good idea of how the floor will look in your own space. Chalk it up to the multiple choices, finishes or manufactures, I just brought home 3 more to sample. My indecision however is being guided by a very familiar staff who know there flooring. I have been greeted and helped by Hernan, Jessie and Jeff. I know with their guidance I will make the best choice soon! I can highly recommend them to you, there is no wonder and certainly no suprise that they have a consistent 5 star Yelp score!

We live in a manufactured home which means it doesn't have a solid foundation - and having had a…read moresolid foundation home in the past we were leery of installing a luxury vinyl floor in our home. We've had Luxury Vinyl Flooring in our kitchen for 4 years - no problem at all, even though our home shifts with the seasons. Now, we have another brand of LVF in our living/dining room which is truly beautiful. Installation was quick, and the outcome is amazing! All is well working with Rugworks, specifically with their wonderful installation team and their professional team who have an infinite amount of patience in working with their client. Kudos to Jessica and Jeff.

Just got our new leather furniture. Love it. Came in time. See Joe. Helpful and knowledgeable. Fun…read moreto work with. Glad we shopped local.

After shopping at multiple furniture stores for hours, we finally found exactly what we were…read morelooking for at Old Town Furniture. We purchased a recliner for my husband's office, and the difference in quality and comfort was immediately noticeable. The staff was helpful and patient, which made the decision so much easier after a long day of searching. Great selection, great service, and a purchase we're really happy with. Highly recommend Old Town Furniture!

Just wanted to give a shout out to the helpful checkout clerks! They are so helpful when I use…read morecoupons at the store. They help scan my phone for all available coupons that can be used for my purchase and even helped me log into my account when I had difficulty. They are OUTSTANDING employees and make my shopping experience at this store WONDERFUL!! THANK YOU

I took my boys today to check out some international snacks and candy. I love the selection here…read moreand the signs make it clear where are the international treats are from which is nice. I grabbed us a mystery box of Japanese snacks but it was $45, so I was a little concerned it wouldn't be worth it. As I checked out Katelyn mentioned it was one of their most popular items. She then mentioned there was another mystery box that was 55% off. She even grabbed it for us. Katelyn took an ordinary shopping trip and added fantastic service! They boys all mentioned how nice she was.