I know this review is pointless because United simply doesn't care about their customers, but I just want to vent. My 8pm flight from Boston to Chicago was cancelled due to weather conditions and I was then put on standby for an earlier 6pm flight. Just to catch this, I left work early and called a $20 Uber. I got to the flight on time, found out I was #20 on the standby list. Desperate, since this was the last flight of the night, I waited. The flight was delayed for 3.5 hours - it finally departed at 8:30pm. Note that this was when my original flight was supposed to leave, so weather conditions be damned. I spent all evening at the airport and now have to up at 3:30am to catch a 6am flight. I'm going to have to spend another $40 in Uber's to and from, putting the total at $60. I called customer service to complain and also complained in person at the desk. Did I get any compensation, resolution, or even sympathy at all? Obviously not, because it's United frickin' Airlines. Bottom line, don't be sucked into saving $20 for that cheaper United ticket. It's going to screw you over in the end. read more

The Good:.... The Bad: United comes out and opens regular checkin early at 3:00 AM; Kiosks at 3:15 AM and then tells those of us standing in the Premier line that Premier checkin won't start until 3:30 AM!!!!!!! Great way to treat your most loyal customers; open up the line for the general public and AFTER it's formed tell Premier that they can either get in the back of the general line or wait a half hour! Real nice United. read more

They are horrible at customer service and flight attendants are so rude. Just ridiculous

When Jetblue shut down its operation, UA was still flying. Terminal C is getting really dated and it seems that the number of flights are going down Terminal A is s little better Terminal E has codeshare/Star Alliance options on Lufthansa and Swiss. Terminal B has codeshare/Star Alliance options on Air Canada read more

The new United terminal is really nice! They have an ILLY Esspressamente near gate 19....best espresso! Cool lighting, interactive directories, good tv and info board placements (convenient for many gates) and nice shiny new seating areas with PLENTY of electrical and USB outlets!! read more

United Airlines - New United Terminal...cool lighting, lots of convenient electrical & USB plug seating areas...and convenient tv/info monitors. - Airlines Near Me - Boston, Massachusetts

United is worse than horrible, they're straight up criminals. They charged me $450 for a simple name change but didn't process the change correctly to the other flights on my itinerary so I got stuck in both the Lisbon and Barcelona airports at different points during my trip and spent countless hours calling customer service and talking to anyone I could at both airports trying to resolve the issue. Missed my flight home to Boston despite arriving at the airport three hours early because of this issue. All of their customer service representatives are outsourced and are completely useless. The representative who made the name change for me assured me multiple times that we would have no issues moving forward, which was a bold-faced lie. It's been three weeks since then and they still haven't refunded me, only bounced me around between different departments as I try to get a refund for the name change that they so obviously messed up. Never flying United again. Hope this review prevents others from making the same mistakes that I did. read more

I have been a Star Alliance Gold with the Singapore Airlines since 2003, and when I moved to the states.... United was my choice just because its been a member of Star Alliance. Long story short... Never was quite satisfied, but just to go on record.... getting tickets on points is really difficult and after getting them... they just destroyed my luggage. No one was at the counter when I landed via 1610 from Chicago to Boston at 12:33 am....... but when I got home, just saw that bag is completely unusable. They did not help me at the end of the day... Well, I am not a STAR Alliance GOLD with them, but am with my bank... and I disputed the $ 50 for baggage and it was promptly taken care off. read more

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United Airlines' "Economy" tickets are one of the most underhanded forms for doing business I've ever seen. Essentially they're undercharging their tickets to put you in a position where you need to spend an extra $30 ($60 for a round trip flight) at a time when you have no other options. To sell a plane ticket without any ability to bring a bag with you is immoral, and in my opinion should be illegal. Who boards a plane heading anywhere without a bag? United, you can only screw your customers for so long before the tables get turned, and your business suffers. P.S. You're welcome for the bailout read more

So I am a Delta and JB flyer. I flew UA once to Hawaii and it was not a good experience. It was as if I was doing them a favor by flying them. The question is should I Take them to DEN out of BOS Non-Stop or go with my standard connection with Delta? May be an easy decision. I am glad there are still options out there. Delta has not failed me for 19 years, minor issues of course but nothing major. read more

After reading some of the bad reviews I guess I got lucky on this one way trip. Check in at the kiosks and counter was pleasant and efficient. The United Terminal was nice and clean. Boarding was organized. The economy seat was fairly comfortable and had enough room for my legs. The staff on the airplane were friendly, helpful, professional and attentive to their costumers, at least you get a cookie to snack on and a couple of beverages unlike my previous flight on Virgin America. My overall experience was very good, would have been great to have baggage claim info but none was given. I would fly United again based on this experience. BTW, my flight also had a entertainment screen that worked. The only thing I didn't miss was the sore knee that I received on Virgin America Economy due to lack of legroom. Not all Economy Airlines are equal. Flight#UA788V. 12/21/17. BOS - SFO read more

The worst customer service I have ever received. Not only did the customer service manager talk over me but then hang up on me. This seems to be a common practice with #United airlines. If you know of anyone thinking of flying #United tell them that they fly at their own risk. United airlines will not help them and will only try to screw them. read more

I had a trip scheduled to leave from Boston to Dominican Republic. First flight was canceled, rescheduled for the following evening. While waiting for our rescheduled flight, that flight was delayed three times causing us to miss our connecting flight. The only resolution they provided was to be rescheduled yet again for Wednesday. In the mean time, all of our luggage was placed on the plane, car seats and carry on included as we were advised to check in due to it being a full flight. The representative at the gate claimed that due to lack of staff, they could not retrieve my luggage even after disclosing that my child's medication was in one of my bags along with my car seats. After 6 hours at the airport with two toddlers and my diabetic grandmother, we had no other choice but drive home and wait for our rescheduled flight on Wednesday with no luggage. I have been on hold now for 3 and half hours trying to find out where my luggage is and we now missed about 4 days from our trip. read more

The gate agent kept making announcements about how to use their gate scanning entrance in order to board. If this is delaying boarding as they state, follow the example of other airlines that seemed to have figured this out using humans to welcome passengers. Please do something about these unintuitive boarding entrance gates. read more

The worst TSA security check I've encountered and I've flown all over the world and within the United States. We got in line and our agent was taking his time examining every single luggage that went through the machine. He ended up taking too long, they had two additional lanes going and, I swear to god, at least 50 people after us were sent to those two lines and went through before we finished. By the time it was my turn, the person in front of me, myself, and the person behind me all had our luggage pulled (now we know why there was a delay, every item was being pulled for inspection). The person in front of me had a magic 8 ball still packaged as a gift for her son and they took it out, rubbed a stick all over it, read the package, REMOVED IT FROM ITS PACKAGE, and then returned it to her after a couple of minutes. Come my turn, I had my shampoo, conditioner, and liquid eyeliner remover ALL BELOW 3 OZ and they pulled everything just to check. As for the person behind me, he had his shoes and jacket in a bin and they required it to be rescanned because it didnt show up. CLEARLY IT'S JUST A JACKET AND SHOES. What couldve taken 10 minutes took 50. Unbelievable. read more

Worst Airline ever!!!!! I will never do business with them again they messed up my moms name on her ticket and couldn't change it they made me purchase a entirely new ticket and go......and do a refund process for the other one having to wait 30 days. Luckily I had the funds to do so but what if I did NOT? Unbelievable also no carry on allowed on the plane you find this out when you're checking in and have to pay additionally. The entire process was a rip off I am so disgusted with their customer service read more

The amount of horror stories I have flying with them is astonishing. Terrible airline, terrible workers, awfully uncomfortable planes. Not worth the price difference in the slightest. read more

General poor service. From the check in counter rep's attitude to the flight attendant who said I have no choice but to be uncomfortable due to being seated next to a person who should have been required to pay for two seats. read more

***United in and out of Boston seems to run smoothly; outside of the gates in the Logan International Airport, there are a few dining options like Legal Seafood and several power outlets for your laptop or mobile device (the standard power outlet I tried to use was not working, but the USB outlets for charging did work); flying to Boston from Los Angeles offers more food options than a shorter United flight to the midwest like O'Hare*** Logan is located right next to Downtown Boston so parking is expensive. There are a few off-site parking lots that are more reasonably priced though some of them are very far from the airport. read more

United Airlines in Boston has finally risen to the level of mediocrity. I've had some bad experiences in Logan, but this was, at long last, a positive one. The flight was slightly delayed, but the pilot kindly gave everybody complimentary movies/TV shows. I was able to kick back, watch the latest Maze Runner movie along with "Ant-man." The snack boxes are OK. The service was, overall, friendly. For a 6 hour flight, it was in the friendly skies. read more

Five hour delay, little to zero leg room, and no baby changing tables in the restroom (singular). This was what I paid nearly $700 for recently to get to San Francisco, and lemmetellya, if my baby hadn't been such a sleepy, well-behaved charmer on this flight, it would have been sheer hell. The reason for the delay? They decided that, right before this cross-continent, 8-hour flight would be the best time to make a bunch of people who got up super early to get an early flight out of Boston to get to CA before dinnertime wait 5 hours so that a "non-essential" part could be replaced. I dunno who they had replacing it, but it must have been Larry, Moe or Curly because with 5 1-hour delays, something wasn't happening correctly over and over... and over and over and over... again. I used to love flying. I used to get excited for the journey, the movies that came along with it and the fun snacks. Now, there are no snacks, no movies, and very little hospitality from the airline staff. Flight attendants are grumpy and aloof, and don't even get me started on the counter staff -- they take rudeness and indifference to an entirely different level. I don't know why I keep booking on United, as they seem to be, by far, the worst of the worst offenders. The terminal they're located in at Logan is nice, but it just about ends there. They're disorganized, discourteous and disastrous. Lame. read more

I just spent two weeks in a third world country flying their third world airline. They never lost my bags. I spend 1 hour between Dulles International and Logan and United Airlines manages to lose my bags. We get off our flight from Addis Ababa, get through customs and hand our bags to a United representative for "re-checking" after being re-tagged for the flight to Boston. We rush to make our flight and have a pleasant 1 hour or so in the air before we land in Boston. We get off the plane and head to baggage claim. The conveyor belt starts running... I see all sorts of bags, but not mine. Not my husband's. The belt stops. We troop over to the baggage office with two other people (on a puddle-jumper airplane- 30 passengers, max- they manage to lose my two bags, three bags from another lady, and one from some other guy). We fill out a lost baggage claim and were told we should get the bags by 4:00 or 5:00- they'd come on the next flight from Dulles, due to arrive around 2:00. 5:15. No bag. Their website tracking says they haven't found them. Fuck. I know where they are. They are in Dulles, maybe they made it on a plane to Logan. I can even describe the schmuck I gave them to. I call the 1-800 number they gave me. After a really irritating phone system I talk to someone with a fake British accent. India. Awesome. (It was surreal- they are so scripted I actually thought I might still be talking to a computer). They say they know where one of the bags is, but can't find the other (how did they get separated??). She tells me they'll have them delivered soon. (I ask her to try to figure out which bag they have- they are basically the same bag, but have different personal luggage tags on them- she didn't know what a luggage tag was. Seriously. Someone who works for the lost baggage call center didn't understand what a luggage tag was). 9:30. Still no bags. I call the number again. They say the bag is in on its way. Delivery window between Midnight and 4 a.m. They still have no idea where the other bag is. I ask to speak to a supervisor. He says they'll call me back. Offers to send me an e-mail voucher for $50 bucks off my next flight with United. I laugh- do you really thing I'm going to fly this shit airline ever again? I pass out after being awake for the last 24+ hours (18 hour flight from Addis = major jet lag). He leaves an unhelpful message. 4:15. Yep. You guessed it. No bags. I call India. They say they don't deliver to residences between midnight and 4 a.m. Only hotels. Lovely. They couldn't tell me this before? I want to talk to someone in Boston. I need to know which bag they have and which one they don't. He says he can't reach anyone in Boston. I say try again. I want to talk to a supervisor or someone in Boston. We go round and round. I want to know how they managed to lose my bag- to which he responds "Ms. P, your bag is not lost." My head almost exploded after that line. I say, "If it isn't lost, then where is it?" Silence. I guess his script doesn't cover that one. I want the number to the office in Boston. I want to talk to someone who can see the bag. I finally hang up when call center boy just continues to read the same script over and over and over. 5:00 a.m.- I call 1-800-23-LOGAN. Can I please have the number for the United baggage area? Sure! 617.634.7550. I call. I get a real person. In Boston. He's very confused as to how I got this number. Wants to know why I'm calling him at 5 am and not India. I said, I'm done talking to India and I am going to talk to people who actually have my bag. I told him I want to know what bag is in their possession and which one is still missing. He goes and looks at the luggage tag. It's mine. (Ha ha, Husband! I get my dirty clothes and you don't! Oh wait- we put all the irreplaceable trinkets and whatnot we purchased in your bag. Shit.). He says it's going out for the 7:00 am delivery. 5:15. Begin to compose a scathing review of United Airlines. Still no call from the supervisor. Still no bags. Still jet lagged. Still really ticked off. read more

New voicemail, Friday January 11th, "This is United with an important message. Your flight from Boston to LAX leaving on Wednesday, January 9th, has been cancelled." Umm...thanks....I've been home for two days now. read more

Apart from one near-death experience this is the best of the USA's poor selection of major airlines (you know it's bad when the best gets 3 stars). Since they go into administration every year or so, you never really know what to expect - but they soldier on and seem to have improved recently. For those doing an unreasonable amount of long-haul international business travel it's a good option because the sinister Star Alliance program gives you flier miles to splurge on decent airlines as diverse as Thai and SAS. For those hopping across the US on domestic, it isn't all that good but the positives are decent airports for hubs (Chicago, Denver and Dulles), a fleet of relatively good Boeings and pilots who are obsessive about getting out of turbulent air. Try to pack light though, they suck at baggage reclaim. NOW TO THE ANECDOTE... Pre-9.11 I was shit-scared of flying (9.11 was so fucked-up it actually sorted me out) and I'd even needed a paper bag to breathe into after one really bumpy stretch over Wyoming. So what better way to celebrate my 17th birthday than a forced Emergency Landing in the snow at Newark after a transatlantic flight went wrong. Nothing like being surrounded by crying people, hearing BRACE BRACE and then climbing into a fetal position to start off your family holiday. The fucked up shit was United never told us what the problem was or had been, even after we wrote to them. No, they expected us instead to just eat our Soylent Green and get onto the Miami flight. I have to credit the staff though for giving me a box of 4 bottles of Bud and 4 mini-champagnes somewhere over Iceland when they heard I was turning 17. Supplying to a minor isn't an offense at 33,000 ft is it? read more

How I envision United Airlines customer service training: "Good morning, class. I am Elvira Crabapple, head of customer service for United Airlines... Young man! Young man! Did you just make eye contact with me? Oh yes you did! You're going to have to break that bad habit pretty dang fast if you want to work for UA. Luckily, we have intensive training exercises that can aid our employees in successfully avoiding eye contact with 99.9% of our desperate, pleading, dissatisfied passengers. Once you know how it's done, it's actually quite entertaining. You'll learn techniques like the 'ticket kiosk fake-out' and the 'unexplained about-face'. After several months, you'll fall into the perfect balance of officious indifference and malignant malaise that we like to call 'The United 'Tude'. You! There in the corner! Did I just hear you use the "P" word? If you're going to work at a terminal counter for United, the words "please" and "thank you" must be expunged from your vocabulary. EXPUNGED! Hmmmm, I think it's time for all of us to take a 10 minute break. If you're having a conversation with one of your training partners, just walk away without any explanation. That's great practice. When we return, it will be time for some eye rolling exercises, and a special video lesson in sarcastic screed from none other than MTV's own Daria..." read more

If I have to sit in these compact, no leg space seats of United any more than a 2 hour flight, I will seriously have a totally screwed up lower back. Being tall does have great advantages but not with United. They have THEEEEE WORST leg space in any airlines anywhere on this planet and I have had alot of experience on my different airlines. I try not to take any check-in baggage...just a carry on so that I do not experience lost luggage syndrome...yes it's true, there is an illness in this company named lost luggage syndrome. I have yet to catch it. When I find out I have to take this airline, I do fall on the floor and kick my feet and scream and then I get on that plane and grin and bear it but I don't like it one bit...no I don't. read more

Dear United Airline, You and I are on a permanent non-speaking term. Your customer service has much room for improvement because you were my WORSE TRAVEL EXPERIENCES EVER!! Even services by airlines in third world countries were better. Horrible customer services with rude and poorly trained staff who provide services worse than all my bad services in restaurants combined!! If you want to deal with staff who don't assist you with your travels needs, accuse you of doing things wrongly when you actually followed their staff instruction, receive unnecessary public embarrassment, and waste hours of your precious time, then please use this airline. Incident 1: Arrived 1.75 HOURS early at New Orleans Airport for a 6:00AM flight back to Seattle after annual convention to avoid the large expected crowd. I had checked in online and had plan to use my e-ticket. At the gate, the scanner was broken and I was told to go to the bag/check in customer services area to ask for request assistance for a printed pass. Since I was NOT checking any bag and just had a question, I was told to avoid any huge crowd by waiting in the Premier Customer line. Ok...so a bit annoyed, but it's ok, since the line had only 10 people at the time. Waited...waited...waited...NOT a single United staff was there. When asked where the staffs are, no one had a clue. I had to call United and request for them to notify their staff in New Orleans to please have a staff at their customer service area since we have a largely growing line of 6:00AM flight folks. When approached the staff to explain my situation and asked for assistance. The first question I got was "are you a premier customer?" The minute I said no, the staff told me I had to go wait in the regular line which now has 50 people. I would have been fine waiting in that line had I was not told earlier at the gate to wait in the premier line. When I tried to explain that I just need to ask someone how I can print a ticket since the e-ticket scanner doesn't work, I was rudely accused of trying to cut in the line and told "You need to learn to read, I am not going to listen to you, you can't cut people in line, next please." The staff not only did NOT LISTEN to find out what I needed help with, but also unnecessarily embarrassed me in front of everyone there (whom were colleagues, professors, and potential employers by the way!) When asked to speak to a manager, I had to ask twice before the staff rudely did so. Manager arrived and also told me I cannot cut in line and I had to cut him off to explain to him my situation and question. Even the manager, didn't wait to hear the situation before accusing their customers for cutting in line. I arrived when there were 10 people, I don't cut in line, didn't need to, and wouldn't have stood in premier had I been told otherwise. When I politely advised the manager, to please train your staff to listen to the question before embarrassing customers, he brushed it off and didn't provide any assistance when asked where can I obtain a comment card. Indicident #2: I had booked this flight before the New Orleans incident (or else I would've opt for another airline), thus once again, I was on United to New York a day after experiencing such terrible services. I can't tell you how annoyed I was at the CEO's video about providing "the best services" during this flight. Flight was delayed from New York to Washington D.C by 2 hours and we were told by the staff to wait for our names to be called in order to accommodate our connecting flight (since we're obviously going to miss it). Again, waited, waited, waited........about 2 hours passed....announcement for boarding given. I was among 7 customers, whom now realized we have to get in line because our names are never going to be called in time, waited in line while everyone boarded to obtain our new connections. The service director, Timothy Valint asked why all of us didn't get in line to receive accommodations earlier instead of waiting until last minute....UHH......because your staff told all of us to wait for our name to be called and we were being courteous customers?!! Thank goodness there were 7 of us saying it loudly and clearly, that were customers who actually follow instructions (I can't imagine what kind of response I would've received from their staff had I been the only one left in line). After hearing the explaination, the director politely helped us with our flight. But it was too little too late. Once again, United staffs failed to provide services and were utterly rude! 2 horrible travel experiences in one week, that could've been avoided had the staff been at least cordial. I have yet to encounter a single United Staff who provided good services throughout my experience with this airline. I will avoid at all cost to use United in the future and sharing my experience to recommend the same for all travelers. Sincerely, No longer your customer read more

This airline sucks! They are soooo racist... when i was there at the airport they put me on the different seats & i went to the clerk on the boarding area i asked her & told her that my seat is on 27f why did they change it & saw a ticket of 27f in front of her & she ripped it off... she said it doesn't matter coz im still on the flight... but i paid for it to be on the window but they gave my seat to another person... just becoz Im not white they dont want me on my seat! & gave it to somebody else that is white... they dont even deserve a star... read more

United Airlines - This are the clerks on united that are cery racist! - Airlines Near Me - Boston, Massachusetts

Really not impressed. I'm an elite flyer with Delta, but since moving to Boston I sometimes have to use other airlines to catch a direct flight. My experiences with United have made me willing to consider layovers on Delta instead. Here are the two main reasons why: 1. United manages its boarding process in an unorganized fashion that leads to passengers behaving like animals. I've never seen so much shoving and crowding at a boarding door, and it's happened on EVERY United flight I've taken recently. United also clearly doesn't monitor passengers' hand baggage, as they always force the Group 4s to check their bags. The bags also get checked to baggage claim, not planeside, so this is a significant time investment if you're among the last to board. 2. They're jerks about standby and flight changes. $50 to go standby, and if you're at a gate without the monitor that shows the list, the agents won't share your likelihood of making the flight. Recently I was flying ORD-BOS on United, and wanted to change to an earlier flight. They wouldn't let me because I was checking a suitcase (it escapes me why this was a problem, since the suitcase was still in my possession at the time). OK, fine. So I take my original flight which means spending 4 hours in O'Hare. They check my carry on at the plane since I am Group 4, but whatever, I have to go to baggage claim anyway. I arrive at Logan to find my checked suitcase sitting out at baggage claim--they sent it on the earlier flight! The flight I was not allowed to take because the bag had to stay with me! Now it's been sitting basically unattended for hours while I wasted time in O'Hare. To cap things off, when I went to retrieve the suitcase a United employee scolded me about not getting his help to get the suitcase because clearly I was up to no good. I proved the bag was mine while he continued lecturing me. The bag was sitting in plain sight in the middle of the floor. There was no indication I should pair off with a United employee before approaching it. I got to feel even more steamed about it while I waited for my carry on to come out on the baggage carousel. read more

Yet another MAINTENANCE delay this morning on United flight to SFO. This is the 9th maintenance delay I have had in last 4 months. I am 1k customer and do lot of flying. What's frustrating is that this plane has been here in Boston since last night around 8 pm est. So how do they not get this taken care of prior to this morning. I am seriously considering changing who I fly with... read more

I flew to Maui through San Francisco with these guys round trip, so I feel qualified to write this review. First, airlines in general diminished capacity after 9/11 in an effort to return to profitability. This creates problems with bad weather and cancelled flights, because there aren't planes and flights for the stranded passengers. It is also the reason behind these packed planes. My flights to Hawaii were unremarkable, which makes them almost remarkable. Returning, however, was a different story. The flight from Hawaii to San Fran was almost too good. The plane was enormous(777 I believe). Why would they need such a big plane on a proprietary route? It was, however, nice to have a whole row. Unfortunately, airline travel has a way of balancing itself out. The flight from San Fran to Boston was a small, packed plane. I am not a seat yield expert, but why such a small plane on this route? My seats were all the way in the rear of the craft. Not a problem, except they do not recline and on a red eye comfort is key. I do not need food, service or even an oscar winning movie...Just sleep. I primed myself for it by going through an elaborate sleep deprivation ritual, but it was all in vain. One thought runs through my brain.....Why would anyone place seats that do not recline on a plane with a 6 hour flight. Maybe an United executive should fly in one... The other bizarre part was the pilot spoke through the intercom to update the flight status and said that he would not advise for the rest of the flight. Good thinking. Except the head stewardess and the co pilot chimed in shortly thereafter. This was not a good flght to say the least. It seems to me the major carriers have Southwest, Jetblue and others nipping at the heels, but still have not understood their own business and will continue to be baled out until they do One good note: At least they did not lose my luggage read more

TERRIBLE. Need I say more? Ok ... I will: * my plane smelt like urine * they offer NO snack for a 4 hour flight, except a tiny bag of dry pretzels * the flight attendant was so rude (bitchy queen) * the seats were incredibly cramped don't fly united! read more

United = joke airelines. Seriously, absolutely horrible. You are better off jumping on a donkey and getting to your final destination that way. So my wife and I were flying back from to Boston from Kansas. Our trip home began in Kansas City where we were flying to Chicago for the first leg of the trip. It's about a 45-50 minute trip max. During the safety instructions, the male flight attendant says as he drops the oxygen mask from the ceiling, "I hope we don't need these." SERIOUSLY????!!!!! That's like my sky jumping instructor saying "I hope we don't need the back up shoot." I knew right then that this was going to be a long flight home. After taking off from Kansas City, the pilot gave us an update indicating that we would be in a holding pattern for about 30 min because of some storms that were coming across Chicago (I completely understand if we are delayed because of weather). 1 hr later, she tells us we need to divert to Madison, Wisconsin because we need to refuel. After another 30-45 minutes of refueling and being on the runway in Madison, we take-off and circle Chicago for another 1-2 hrs. Once we finally land, collect our baggage and make our way to our next flight, we found out we missed our flight (thanks United and no-talent assclown of a pilot). Fine - they must have re-booked us on another flight home to Boston because they knew our flight was delayed....of course not. They booked me on the next flight to Boston but did nothing for my wife. A "Passenger Representative" from United who was obviously annoyed that we bothered her was able to "book" my wife on an American Airlines flight and keep me on a United flight. My wife and I then walked over to American Airlines (about 1.5 miles away) and found that they United "Passenger Rep" has pretty much sent us all the way over to American with nothing. The American rep was able book us on the same flight back home to Boston without any issues. Absolutely the worst airline out there. None of the employees know how to do their job and all the company wants is your money and they do not care if you make it to your destination or not. I strongly encourage people to not travel on United. I am not going to give United anything but the lowest rating unlike other people who gave them 5 stars because the pilot gave an "informative" talk about the Grand Canyon which I will guess about 98.3% was mde up. I would rather walk wherever I need to go then get free life-time flights from United. read more

I fly about 4 to 6 times a year and don't usually take United and will try to avoid n the future. On the trip I just took we went on 4 different planes (all 737s). They charge for every bag you check. They threaten you constantly that if you don't check your carry-on luggage they may force you to (actually keep announcing in on an intercom system). Their plain seats are the most cramped and uncomfortable I have ever seen. Most people were complaining about this on every flight we took. Maybe I will find other airlines in the future as bad, but so far this is the worst, so I will give them only a 1 star rating. Traveling should be enjoyable and flying with United definitely was not. read more

I now call the "Star Alliance" of airlines "The Death Star Alliance." I have never been treated so horribly as by United, US Airways and Continental. My great idea to take our 10 month old son to visit all the Grandparents turned into the trip from hell. Much like "Planes, Trains and Automobiles" meets "The Out-of-Towners" we encountered almost every possible problem an airline can throw at you. We flew on seven flights, drove 450 miles unexpectedly, got sick and were injured. To add insult to injury, my infant was nearly strip searched at one check point and I was photographed for a blog on travel misery. (I cut quite a figure with a car seat strapped to my back, stroller, laptop and diaper bag while bolting to make a connection at O'Hare.) Each leg was late departing and arriving. We missed connections and stood in lines for hours trying to get alternate flights. Our upgrades were "lost", we were re-routed to airports not on our route, only to have those flights canceled. Our baggage was locked up in storage, lost or sent to the wrong terminal. The final straw was sitting on the tarmac for 4 1/2 hours for a shuttle flight between Newark and Norfolk only to have the flight canceled. We were then put on a flight to Richmond that was also canceled. The customer service desk shut down leaving everyone stranded with no hotels, transportation or food, since the airport restaurants also shut down. With no alternative flights available for two days, I had to rent a car at a distant location (none at the airport) and drive to North Carolina. Don't get me started on the lousy equipment. One plane kept losing power so we couldn't get off. Yet another lost air conditioning and condensation was raining from the ceiling. As if that weren't enough, the last flight's seat cushions weren't attached to the frame so the shot off like slip 'n slide toys. The flight crews ranged from angry to scary. My husband had scalding tea dumped on him. One stewardess lost her shoe and was crawling up and down the aisle looking for it. Another was like Nurse Ratchet patrolling the passengers. I got a gushing nose bleed on one flight and had to be iced to keep from flooding the plane. I had to change my son on the lid of the toilet of one of the filthiest bathrooms I've seen outside of the third world (and I've been to the third world). My husband contracted some pestilence from his first flight. I got an eye stye on my third of six flights - a staph infection from the bathroom I suspect. They whammied us to the end with our connection home from Dulles to LAX missed while we sat on the tarmac yet again. We managed to get three standby seats on the last bucket of bolts out to LAX. When we arrived, half of the luggage was MIA...ours went to a different terminal, but at least it got there. You know when even the stewardesses are p*ssed, the airline has a problem. DOWN WITH THE "DEATH STAR ALLIANCE" - MAY ALL THE EXECUTIVES AND MANAGERS OF THE AIRLINES BE THROWN ON THEIR OWN STINKY PLANES AND HELD HOSTAGE WITHOUT FOOD OR OPERATIONAL TOILETS FOR 48 HOURS AND MAYBE THEN, THEY'LL KNOW THE MISERY THEY INFLICT ON THEIR HIGH PAYING CUSTOMERS. We're buying an Airstream Bambi! read more

I know, I know - it's my fault for even considering flying United given its abysmal track record of flights and absolutely horrendous customer service. I'd even almost agree that I somewhat deserve what happened for even thinking that United might, for once in its miserable, reprehensible, pathetic existence, be something other than a loathsome waste of existence. The only reason my husband or I ever fly United is because he has status, but a fat lot of good that does when customer service practically goes out of its way to make sure that your travel plans are as ruined as possible. I say this from the loneliness of my hotel room, where I should have already met up with my husband (who I don't get to see often because we live in different cities)...if not for United's incompetency. (Okay, so this really is a rant about his flight experience rather than my own, but I think it really highlights why United is the poster-child for worst-airline-in-existence). His flight was scheduled for 4:30pm, but due to weather, the plane was temporarily grounded so that it could be de-iced. Okay, fine, weather happens, that's what you get for living in Boston. He went to ask the gate agent about the status, but of course, United being its uselessness, had absolutely information for him. Instead, the gate agent offered to switch him to a different flight to the same city, which had been delayed from 10:30am. The story should have ended there. If a flight has been delayed for almost 6 hours, that's probably a bad sign. BUT...the gate agent insisted that this flight was going to leave RIGHT THEN, and that my husband would be able to arrive at our destination almost on time if he switches to that flight. So, he and a bunch of other passengers get booked onto this flight, and they're about to take off, but oh wait. They need to change cabin crews because union regulations blah blah. Okay, fine. Take another hour or however long to find a new crew. Then, when everyone's boarded the plane and they're on the runway and waiting to take off... OH WAIT. THE PLANE'S BROKEN. (Yes, I'm very glad that they found out the plane was malfunctioning while it was still on the ground, because that means I still have a husband, but get this... THE FLIGHT WAS DELAYED IN THE FIRST PLACE BECAUSE THE PLANE WAS BROKEN). Had he known that this was the reason for the delay, he wouldn't have even considered switching flights. Trust United to purposely hide information from its passengers. Obviously, the plane has to go back to the boarding gate, but in this time...guess what... HIS ORIGINAL FLIGHT TAKES OFF. So, now, not only is he stuck with a broken plane, but he could have already been up in the air and on his way! But nope, because he decided to trust a United customer service agent, he ends up worse off than when he started. Oh yeah, and in the time that it took for that disaster to happen, the cabin crew needed to be switched off again (because once again union BS), and United couldn't be bothered to find another crew to man the flight, so they just flat out cancel it. They supposedly re-booked him to a flight tomorrow morning, but given our busy schedules, this already cuts out 1/4th of the time that I should be spending with him. So, thank you, United. I'm glad you always go out of your way to try to ruin things for me. There's a reason I always fly Southwest, even if it means I sometimes have to make transfers in some random city. IT'S BECAUSE YOU'RE JUST A HATEFUL LUMP OF SPITE AND MISERY AND I FUTILELY HOPE THAT YOU GO OUT OF BUSINESS. read more

A once proud and quality airline (some of us still recall the company motto of "Fly the Friendly Skies of United") that has degraded to a point where all its customers are treated as if they were ATM machines who are standing between the service staff and their break time, crew that are more often than not unhelpful and mean to their customers. Dirty worn out aircraft with tiny cramped seats, terrible food, onerous rules about ticketing, fees to upgrade, useless MileagePlus miles, etc. UA lounges are over crowded, understaffed, and under supplied. The non-premier fliers get even less and are herded around like cattle. It does not matter if you are a premier frequent flyer at the top of their loyalty program or a first time flyer with no loyalty or history United will generally find some way to make your travel just that much more difficult, and not give a care if you dare voice your concern. The lawyer/CEO is working to squeeze every penny from your pocket that he can. If you are thinking of flying with United just be prepared that their new motto should be: "The New United Airlines. We could not possibly be less concerned about you, your belongings, or your family. Just hand over your wallet, sit down and shut up slave! Welcome to the Nasty Skies of United - We just don't care!" Just type "united airlines sucks" into Google and have a look at the results read more

Have flown united for years and they are really slipping. Paid to change a flight ($200). Tried to upgrade to extra leg room. But their system only let's them sell Me overpriced leg room on one leg of a two leg flight. Tragic. Anyone else buying a flight on the second leg could buy that upgrade. They won't take my money. Tragic. Spoke to a supervisor and he even admitted it was stupid. I've flown eight flights this year alone on United. They DID have their twitter support team connect and they refunded two smaller pieces of my upgrades, but it shouldn't have happened. read more

4hr delay leaving Denver today for Boston. And now sitting on the tarmac in Boston because the gate is occupied. You used to be good United. Now you're not. When can I expect my free drink coupons, free miles or even a free airfare for these inconveniences. If I delivered such mediocre service I would lose my job. Get it together United or go away! read more

We paid 3k+ for first class tickets and they ran out of breakfast on our flight. Also, the flight attendants were rather snooty. Tiny seats and cramped first class seating. Dirty carpet and sticky tray tables! read more

Eh. United's regional planes aren't nearly as nice as American's or even Delta's. Their larger planes are tolerable, though you are at the mercy of their bus-like TVs in terms of entertainment (thank you for not showing "Bride Wars"!). Also, they may have probably the longest boarding procedure of any airline. It's not even based on row (JetBlue, Southwest) or some discernible form of just getting people on (American). If you're part of one of their programs, you get on first. Or, if you are on First Class, you get to go on the Red Carpet. I have no idea what the difference is in regards to the Red Carpet. Do you get a mint on your seat or something? There really isn't much else to say beyond that. If I have to fly it, or it's cheap, I'll do it. Otherwise, I'll stick to American, JetBlue, and other carriers. read more