Awful. Booked my flight a month out, and had to cancel within 36 hours due to a date change.(Yes I know the cancellation policy). Unreal to think that our customer service is so bad that we can't get them a refund for that flight so They are able to book another. Instead I now have to earn that $320 again and hope I can do so in time to book a flight so I can go see my family. Thank you, UNITED AIRLINES, for robbing me of my hard earned money! read more

Service was good and they do fly to some places that Southwest doesn't go to but I hate paying for bags. It's like paying for shipping. You pay one way or another but I like it all rolled in to one price. read more

What more needs to be said. United bag update for file RNO23256M. We are working to locate your baggage and will keep you updated every 6 hours until we do. united.com/bagtrack read more

DON'T EVER USE THIS AIRLINE. I booked tickets for a wedding (first time flying too), the lady on the phone recommended I get insurance just in case anything were to happen (COVID-19 restrictions, sick, lost luggage, etc.) So, I bought insurance for EACH ticket I purchased and was told I can get a full refund as long as i cancel 24 hours prior to my flight. Well, three months after I booked, Covid-19 restrictions were pronounced for ALL western states to fly to this particular State (Hawaii). So, cant physically fly there even if I wanted to... Asked to get a refund or even just credit to use next October. They REFUSED to give me any type of refund and only willing to give me credit till the end of April. Of course that does nothing for me... Asked if they would make an exception, still no. Asked what the insurance was even for if I cant re-book my flight and they told me I should've read the (small) fine print on at the bottom of the policy... HA. Now I'm out thousands of dollars, due to no consideration for this pandemic... I'll make sure to tell friends & family to never use United, and I hope this saves other people from a sh** disaster in the future. read more

Can't believe the service we received from United! What was supposed to be an 8 hour travel day turned into over 24 at 6 and a half months pregnant with the worst customer service I've ever seen in my life!! We were scheduled to go RNO to LAX to LIH. Because of "fog," even though other planes were flying in and out of LA, we got taken to Ontario where we then missed our flight to LIH. They then took us back to LAX, where no one would help us, so we had to call 3 different times to try and get a new flight. They then put us on a flight to SFO, then to Honolulu. When we got to Honolulu, we had a confirmation number United gave, but then Hawaiian Airlines said their was no "ticket number," so they wouldn't let us on the flight. We then had to wait another two hours while a Hawaiian Airlines manager was on the phone with one of your "managers." This person couldn't even figure it out!!!! Complete joke and you need to find some people that can actually work with your reservations system that know what they are doing. Hawaiian Airlines was even in shock of how horrible we were treated. NEVER AGAIN!!!! & I mean NEVER!!!!! Worst customer service of my life. read more

Can I give negative stars? Overcharged for luggage, plane low on fuel while waiting on runway so had to return and be refueled and therefore missed connection. On the next flight the pilots "timed out" while waiting on runway so had to return to gate, deplane and flight cancelled, followed by luggage lost for three days. I guess I should be grateful the plane didn't take off because with this degree of incompetence I'd probably be dead now! read more

our flight was cancelled and moved to several ours later. United them lost our bag on our way to hawaii and we never got during the 10 days we were there. and many people were unable to help us read more

Well I have always been under the impression that Southwest Airlines was the cattlecar of the sky but after my flight to La Guardia last week, I need to readjust that opinion. United Airlines takes the title, hands down, it's theirs, uncontested. I was flying to La Guardia from Reno for a business trip and since the trip was not on me or my office, I was at the mercy of the trip organizer and they found a great flight from Reno to La Guardia and back. I had never flown United before, so I was just happy to have a free flight for a free trip! On the way to La Guardia, I opted for the window seat, but once I landed in New York, I quickly logged online and changed my return flights to the aisle seat to give me a little extra room. I'm 5'8" and there wasn't an inch of room to spare between me and the seat in front of me. In fact, I had a soda and when the gentleman in front of me leaned his seat back, the drink was knocked over (while it was in it's little groove). When we were flying into La Guardia, we flew over the Statue of Liberty and it was a battle to grab my phone in time to take a picture from the air. It was crammed in my laptop bag under the seat, and it was almost impossible to get to without dislocating something. The in-flight service was good, they have complimentary drinks but all of the snacks are for purchase only. And depending on the time of your flight and the duration, you will have different options for lunch/breakfast/snacks/etc. Although be warned, it's first come first serve and if you're in the very back of the plane, you will want to have at least three options in mind in case they sell out. We were on-time departing and arriving on all of my flights including my connections which was great! And I did appreciate that on full flights they did have people size their bags to check if they actually were a carry on or not. And if they didn't fit in the sample slot then the bags were checked. I usually always check my bags on any flight since it's just easier but because I had meetings to run to when I landed, I wanted to keep my small bag with me. In my connection in Denver, I was literally the last person on a full flight so I appreciated them checking the larger bags so my small bag would still fit on the plane. Overall, I don't plan on using United again personally unless the deal IS THAT GREAT simply because there's no room to be even a little bit comfortable on their flights. But if I have another business trip that someone else is paying for, I don't see why I wouldn't use them. read more

United Airlines - View flying into La Guardia - Airlines Near Me - Reno, Nevada

LSGZBW is our flight number, Reno to LA & I ve been in better smelling transportation in 3rd world countries... this is the pee pee smelling plane airlines!!! Yuck!!! read more

Why is it that every other airline has no problem flying into SFO, but apparently United has decided to cancel flights because of sunny weather and 10mph wind? read more

Today at the Reno international airport my wife and I and our 19 month old baby got stuck in a malfunctioning elevator. After 15 minutes of waiting between floors my wife and I were able to pry doors open. As we got the lower door open a United Airline employee walked by and literally looked up at us and did nothing. My wife was crawling through the opening to jump down (approximately 8 feet) and this man said nothing and ignored the fact there was an emergency happening, proceeded to swipe his key card to leave the lobby area and go on with his day. Until I yelled out "excuse me sir... please help us", he then looked up at us, summed up the situation and regretfully started to turn back our way. He was literally feet from us and couldn't have looked more interested in the fact there was a huge gaping hole where the elevator should have been, a woman hanging half way out of a half lowered elevator and a child and another adult stuck in the elevator. As he started to walk back in lobby emergency crews and police arrived and he just left. As I'm sure emergency elevator training is not on the top of the list for United Employees - it does strike me that this man couldn't have given a single care in the world that people were in danger and that he could have literally asked if we needed help or called someone. I spoke to the United supervisor following the incident and he informed me he would speak with the employee, who had returned but chose to walk away instead of apologizing to me my wife or our baby. Customer service at its absolute worst... I was more appalled at this employee's lack of care or respect for my families safety then the actual experience of being stuck in an elevator. read more

Flight canceled due to pilot won't fly due to a maintenance issue. To that I say a heart felt thank you to the pilot for not risking it!!! To United get your stuff together and keep up on your responsibilities to maintain your equipment! If this is how they do business, looking at the rest of their reviews it is. I will never fly this airline again and will make sure the companies we travel to don't use them either. This was my first flight with them and it will be the last. read more

I am so glad that the guy being pulled of the plane happened. I fly tens of thousands of miles per year, and i will never fly United. I will chose a layovers flight with delta vs a Direct flight with United. The staff is rude middle aged women that hate their job. They don't have to be courteous because when the airline loses money the government will just bail them out. Staff is not helpful and they don't care. read more

So I just missed my flight due to United's companies standby policy. I showed up to the Reno airport with time to catch my flight, but since I hadn't "Checked in" my seat was taken. My itinerary said nothing about checking in prior to physcally being there. I think this is bull crap and I'm never flying this stupid airline again. read more

Nightmare on United in Reno. I have flown with my 17 pound jack Russell Chihuahua mix as a pet in cabin (paying!!) at least 20 plus times on every major carrier including United. I went to Reno today for my flight to Cincinnati and was told by Carol the gate agent that she believed my dog could not stand and turn around in a soft sided carrier. He can certainly turn around and does often, but was not able to do that on command as one could imagine. Thus I was turned away had to spend an extra night in Reno and of course buy a very expensive last-minute ticket on another carrier. Never flying United again! Reno is normally a relaxed friendly airport but these United agents were seriously on a power trip or something. read more

United airlines wants to charge me $239 dollars to not take the last leg of my flight!!!! That's right, to not get in the airplane. They say it will cancel my return trip from another city on Sunday!!!!! They will not work with me. I called all the numbers and spoke to supervisors. Terrible angry customer service people. I would get to my destination 2 hours earlier if I got off in LA and drove, but they will cancel my trip back from Vegas?!?!?! It is completely moronic. Thanks United! Update: After trying to convince three different United people to let me end my trip in LA instead of San Diego. Cutting off the last leg of my trip, as I would save 2 hours by driving to camp Pendleton from LA. I was told that if I cut my trip short and did not board the flight, my return flight would be cancelled and I would be charged $239 to rebook my flight. I'm sitting in LA and the flight is overbooked!!!! The just gave away $500 and a nights stay in a hotel to someone who actually wanted to fly to LA tonight. This is beyond ridiculous!!!!!! I am being blackmailed into taking a flight I don't want to be on!!! I will never fly United again!!!! read more

I had the most unfortunate customer service experience this morning with the United staff. The personnel at the check-in desk were extremely rude and unhelpful to us. We were in need of help rebooking a flight and received very poor customer service. Instead of helping us with all of our questions and needs, the desk clerk was very discourteous; at one point even walking away mid conversation in apparent irritation at our questions. They tried to book the two of us on separate flights, and would not discuss the possibility of trying to get us on the same flight. Our issue was not solved by this clerk (he walked away), rather we had to go to another desk in order to receive assistance. I am extremely disappointed by my experience, I don't plan on flying with United any time in the future due to this, and I discourage anyone else that may need assistance at any point in their travels from flying with United as well. read more

United SUCKS again.. Unfortunately you can't do negative stars. We have been sitting at baggage claim for over 30 minutes waiting for luggage. Two other flights on Southwest have received their luggage even though they landed after. United is awful. read more

United is the worst for loosing stuff or I should say, throwing things away if they don't get what they want out of the deal! When I was boarding a United flight in Denver, CO to fly to Reno, NV on the 11th of January, I had a medical issue severe enough to force to take my lower denture plate out of my mouth to keep from swallowing it. All the male flight attendent could talk about is getting some little blue pills from me, meaning dicyclomine that I do not carry the script with me. Since I didn't have any to give him, he threw my lower denture plate away. United, to date, still obviously have not found my lower plate and won't either since it was thrown away. United will not talk about replacing them either! read more

Worst airline. Don't waste your money on this business. They don't know anything about customer service or any element business etiquette for that matter. read more

All I have to say is take a class on customer service....rude, ignored us..did not help us and snappy at other customers . Did not try to accommodate us..supervisor literally walked away from my husband and I. Way to go..this is why I fly southwest!!!! read more

Hi, I was very pleased with United. My daughter flew out of Nevada On 2-16-2013, Destination Austin Texas. She is young and I was very uneasy about the flight we were offered. 24 hr flight with a 13 hour lay over in Arizona! when she arrived @ airport in Reno the lady that helped her, completely revamped her flight and my precious daughter arrived safe in seven hours!!! Best Christmas gift I could ask for! Thank you to United and this wonderful employee who went out of her way! My only regret is that I do not know her name. read more

Wanted to provide feedback on my recent travel experience with American Airlines. I totally understand that the airlines can not control weather conditions but they are responsible for communicating with their customers. My flight from Boston, MA to Ft. Worth, TX was delayed which caused a domino effect on my connection flight to Reno-needless to say I missed that flight and was told that the next flight was the following morning at 9:00am which I secured and luckily found a hotel for the night (my expense). At 6:00am on the day of my confirmed flight I received a call stating that my flight had been cancelled and to please hold to speak with a representative. I held for 3-hours and then headed for the airport to see if I could speak with someone directly-still on hold until I arrived at the airport (4-hours) and discontinued the call since I was now at the airport. Found the line that was extremely long-stood in line for 3-hours. While in line other customers were receiving texts from American saying that they had been rebooked to another flight-I never received a text or call. Other people in the line told me that American was not accepting calls since they were flooded with incoming calls. After standing in line for 3-hours I was told that there were 2-seats left on the next flight to Reno. Fortunately for me and my cooworker we go the last 2-seats. My boss is an Executive card holder with American Airlines so that is the reason that we booked with American but for future moves I will definately research alternate airlines as the customer service for American is non-existant. read more

American Airlines and U.S. Airways are by far the worst airlines that I have ever dealt with. Everything is a hassle. They have zero regard for custom service. Every flight is overbooked, and it is impossible to get on a flight as a standby passenger. I will never use them again. From now on, I am flying Southwest Airlines. read more

Customer service reps are living policy books. They don't think and are not rational. The only thing they can do is apologize. I avoid this airlines like the plague. This airlines is great if you have status. If you do not, then you are worthless to them. read more

So this is a little late, but I'm finally back in Reno and I was reminded of the terrible terrible TERRIBLE experience I had with united about a year ago. Bf and I were flying back to la from Reno, had booked a mid morning Sunday flight so we could get back and rest before Monday work day. When it came to the scheduled boarding time, no one was there. There was no announcement of a delay, nothing, noone. We were all just left wondering if our flight had magically disappeared from the schedule. About 45 min later... Still noone, nothing! Passengers started going to other flights and asking if they could look into it, of course no other united employees could or wanted to help. An HOUR AND A HALF later, still NOTHING! Finally at the two hour mark, they announced the flight had been cancelled and there were no other flights until the next day. Bf and I could not miss work, so we ended up having to shell out 400 dollars to rent a car and drive a million hours to LA. Didn't get home until 2 am. I have never and will never fly united again. read more

If I could give no stars or negatives stars I would. By far the worst airline I've ever dealt with. We arrived an hour and a half before our flight and were told that we were being rerouted from Denver to SFO, fine, except the flight was late to take off which made us late to catch the connecting flight from SFO to Houston. When we arrived to our final destination in El Salvador we got the awesome news that our bags hadn't arrived. When I called the airline they said the luggage had been taken off the plane in Houston because we had been late to board, ridiculous! We were first in line to board and actually sat in the plane for 45 minutes while they dealt with "computer issues". Nice way to blame the customer. Two days into our vacation and we ha no suitcases, no clothes and no answers as to when we'd get our bags. I called their 1-800 number three times and got three different answers about where the bags were and when we would get them. Every time I called the agent sounded put out that I was calling and wanted actual help, worst experience ever. read more

Dragging a man off of a plane because you guys were too incompetent to reserve 4 seats ahead of time for your precious crew. I hope you guys have the biggest lawsuit of your corporation's history, and I hope you guys lose as well, just like all the lost luggage that takes months to return to people. I've never used United Airlines, and after this incident that just shows how you guys treat people who pay for tickets, I'll never use this airline for travel. This may sound miniscule, but I will inform all of my friends and family of this you will never get business from any of us. You've lost many customers UA, it's time for you to lose a lot of money, and possibly an entire corporation. read more

I bought a ticket to New Orleans and then had to change the date. I bought a one way ticket from United instead of cancelling because they wanted $200 to change the flight and another $265 for the flight. It was cheaper to just buy the flight. So, when I went to get on the return flight... they said my ticket was forfeited because I didn't contact them. I'm not sure what buying a different ticket is... but I'm pretty sure it's contacting them. After having a long discussion with one of their overseas employees... they begrudgingly made me pay a $200 flight change fee. They were gonna get their fee one way or another. What crap. But, to make matters worse, the sarcastic employee put me in the back row of the plane on both flights. Middle seat even. It was a stick just because I disagreed. So, all I can tell you is I'm flying Southwest or any other airline as long as I can... and this piece of crap company deserves all the bad karma they are getting. If you're even thinking about flying United... think again. read more

I will never fly United again. I was forced to gate check two bags containing diabetic medication and thyroid medication. Upon arrival in Denver, my two bags were not available. Telephoned customer service, who was unable to locate the bags and refused to transfer to supervisor. Upon arrival in Reno, Nevada, (final destination), filed a claim, still only one bag. Baggage claim placed a pick up hold for Montana, where the flight originated. Called customer service following day and learned both bags were in Montana. Contacted Montana and they said they would rush and gave flight numbers that bag was on. In Reno, went to airport and bags did not show up on guaranteed flight. Had to wait over an hour until bags showed up much later. Was fed several lies regarding luggage and location. Bags came completely destroyed and had sunglasses broken. Have asked for several supervisors to talk to and not one has been provided. Worst experience ever. Will never fly United again. read more

Recent trip from Reno to Kauai Jan 2015. Worst travel experience my family has ever had. Early flight departing at 6:30 AM. We arrived 50 minutes before departure for flight to SFO to catch our connecting flight to Kauai. At checkin our happy United employee denied to check us in saying we needed to be at the "terminal" 45 min before departure.I informed him that as there was no one in the Airport we would easily make it through TSA and be at the terminal on time. We didn't even have any bags to check, long story short they still denied. Our very pleasant United worker said they had no other flights we could get on to SFO that day, however said he could get us on on a 2:00 pm flight out of SFO to Kauai. We agreed since it was early enough we could make the drive. Mind you we have a 4 and year old in tow. We make it to SFO at 11:30. We are then told we would not be able to get on the 2:00 PM flight. Offered a flight to LA and then connecting flight to Kauai, still not ideal but doable. Then our flight to LA becomes delayed so we wouldn't catch our connection. No worries our United friends said hey theres another flight about to leave to LA right now we will get you on it. Ok rush to the gate to be told nope sorry she didn't get you on it and we are closing the doors. Back to our previous gate, much confusion and stressful conversation. Now the solution a flight from SFO to Honolulu with a connection to Kauai leaving at 4:30 pm. We made this flight and connection. I feel bad for the other passengers as our kids by now being so tired were not the best travel companions. Our return flight home was not much better as they cancelled our original flight plans and needless to say we spent another few hours on the phone getting a flight home a day late and dollar short. Customer service is non existent. You could not give me free tickets to anywhere with United. read more