0 stars. We bought a 2007 Escalade, dropped 3k down an when we went to get the car they gave it to us dirty and on EMPTY an said he couldn't fill it up because the owner doesn't allow them to put gas in the cars. Then after only having the car for less than 2 months the dashboard went out an insurance had to total it out because of an electrical issue, we called United auto group and the guy told us to bring the car back and they would give us a "DISCOUNT" on another car for our troubles. read more

RAFFI!! Thank you so much for my car, I'm obsessed with her! Raffi helps me a lot, he explained me everything deeply, because I'm first time buyer - and it's not a problem at all, he gonna help you with it as well. These guys will never waist your time. I got my car at the same day, probably within an hour. Amazing service! BMW 3rd series M package in very good condition! Run really good. Also I would recommend to grab guarantee package. Thank you, thank you, thank you! read more

United Auto Group - Car Dealers Near Me - Pasadena, California

These guys are amazing! I just got my second BMW from them and I'm so happy with my car! I got my first car when I just moved to the USA from Russia and it was difficult to find someone who I can trust. I found (was referred by my cousin) United Auto Group a family owned business and bought my first car which was a BMW 325CI 2006 through them and that car was in perfect condition and didn't give any problems. Almost month ago I bought my second BMW (pearl white and red interior 3 model) and this is one of the most fun cars that I've ever driven! I'll always be back and will refer my friends and family. Thank you!!! read more

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I don't even know where to start on how amazing and great my experience buying a car from Raffi was. It almost feels unreal to have a car buying experience this easy and enjoyable. Raffi went out of his way in helping me obtain better financing, offered great advice and put me in the most beautiful BMW in pristine condition. The cars are a value as well as beautiful. Don't go anywhere else before looking at United Auto Group! Thanks Raffi. read more

United Auto Group went beyond expectations. I was personally searching for this specific car and with out them I wouldn't have gotten my dream car. I would 10/10 recommended the dealer for anyone who wants to buy a car. read more

United Auto Group - 2007 BMW 335i - Car Dealers Near Me - Pasadena, California

I spent three days trying to search for the perfect car with a lowest price and thankfully I found this place. From the previous two Toyota Dealership I attempted to purchased from I had a horrible experience dealing with them. However, this place gets to the point, does not play the typical "dealership shark tactic", and reliefs you from the stress and headaches one usually gets when purchasing a vehicle. My point is, if you thinking about getting a car, first know what you want, then come to this location. A quick and easy experience. Help them help you. read more

Contacted Edward in relation to a vehicle not available in his inventory. After describing what I was looking for, he was more than accommodating in finding the best vehicle with the budget I have set plus registration and fees. No haggling. Just the right car for the budget of $12k that I have stated. Ended up in a 2014 BMW 528i in the best shape possible. I am quite happy with the purchasing experience and the communications afterward. I have dealt with other car dealerships in the past and have never left a good impression. Edward and United Auto Group has changed my purchasing perspective. Would recommend this dealership to my friends and family. read more

I just called in needing some of my initial paperwork of sale date to be emailed to me asap. Some loser answered the phone in a very aggressive manner not even introducing himself. I asked for Edward and he just said "he's not here." He said he'd be in later but when I asked for a time frame he began becoming irate and said "I don't know he will get here when he gets here." I asked if he could send my paperwork but he stated he can't access the system in which he makes his OWN sales on. I told him it was urgent because I am getting charged for tickets that are dated before I even purchased the car and need it for the DMV. He then stated "I don't know what you want me to do" which is very unprofessional. I became irate as well and told this idiot to stop being a "d*ck" thus having him call me an "a**hole" and hang up. I called back again asking why he hung up on me and what's his problem? He then started threatening me and saying "I'm right here buddy" as if he wanted to fight me. I asked him for his name but he wouldn't give it to me until about 7 times of me asking. His reply was something like "what are you gonna do with my name? Wipe your a** with it? I live in Oxnard, not Pasadena... Everybody is tough over the phone until it's time to meet in person! We got into an argument over the phone which he hung up AGAIN! I had to call back about 10 times without him answering before he finally answered and said he notified Edward and he will be reaching out to me. I told him "Thanks you piece of sh*t" and hung up on him this time. All in all this review is for anyone who buys from here to AVOID this loser Rafi and please support EDWARD ONLY! It's not hard to be polite and answer customers questions. All he had to do was give me a time frame instead of being mad at his own life and taking it out on other people. My first experience here was amazing and Edward made me feel at home. I don't know who this new guy is but he shouldn't represent this brand as he is the polar opposite. read more

bought a car in August. Have driven it less than 5 thousand miles. It has a blown gasket from overheating. I bought this car "AS IS" so the issue is mine and I will take responsibility for fixing. If this problem was known and not disclosed at the time of purchase shame on United Auto as this shows very poor business ethics I asked if there were any known issues and was told no if it was not know to United Auto than shame on the previous owners for their dishonesty. The overheating problem has been going on for longer than I have owned the car, yet I am paying the price for fixing it. At this time, I would not ever consider buying a car from United again. The car is being repaired. There is a question about the history, abuse and upkeep of the car. What angers me is that someone knew the real condition of this car when it was sold to me putting my family and me at risk. Think if you would like that to happen to you. Is money more important than people? read more

I was looking for a BMW, I found the one I wanted on Car Gurus and the dealer was United Auto Group, We drove down to see the car and called Edward when we got there, and he met us within a minute. Edward was calm and attentive and not pressuring at all, while he answering all my BMW questions as he is also an enthusiast. We felt very comfortable and well attended to during the entire sale and was very happy with the entire transaction. I would recommend Edward and United Auto Group to anyone looking for a great deal and quality car. read more

I was interested in a Van with 15k miles past the time the timing belt and water pump is due. They didn't have any service history for the car, and I asked if I could have it checked at the dealership, and if it wasn't done, discount the cost of the service from the asking price, which was at the high end of a car of that year and model. They refused and I'm sad to say I'm sure they'll sell the vehicle to someone less informed. Not very trustworthy behavior. read more

I bought a 2014 BMW 528i from United Auto Group and I couldn't be happier. I've had the car for 9 months and I haven't 1 problem. Edward got me financing with his banks, he was helpful, quick and explained everything to me before buying. I would recommend Edward and United to anyone looking for a car. read more

United Auto Group - My beauty - Car Dealers Near Me - Pasadena, California

Bought a car from Edward that they had on their lot. The whole process was super easy and Edward made it a breeze. Will be coming back and recommending my family here. read more

I would have to say that my wife and I had a great experience with Edward with United Auto Group, he was honest from the beginning about providing us with information on the vehicle we were interested in purchasing. We arranged to go see it and test drive it, there were no unexpected surprises, it was a straight forward and we were able to purchase it and since we were out of town, he was willing to have the vehicle delivered to our home location. He even followed up after the purchase to make sure we were satisfied. read more

Working with Edward from United auto group was an excellent experience. He is very responsive, honest, and easy to deal with. They negotiated in good faith and I'm very happy with the result. I would not hesitate to recommend this company for your next car purchase! read more

I wanted to rate one star. Bought a used 2005 BMW 325i, I paid in cash. Once I purchased it I wanted a refund. Edward ( the dealer salesman ) called his father and they declined. This was upsetting to me, since once I signed the papers and handed over the cash buyers remorse hit me hard. Why did I rate 5 stars? It's becasue if I remove myself from the equation I guess it was just business and not personal. What I appreciated is how Edward made me feel like he really did care about my feelings and wanted to help out by reassuring me if I need anything to contact him. One thing I can tell you is that he will always pick up, and set some time for you. I needed a new remote, windshield wipers, and the grill fixed. He scheduled some time the very next week and took care of all of the repairs. Again, these were all things that were not functioning when I drove the car of the lot. I just really appreciate thier communication and how after selling the car they're still "here for me" I will be returning shortly to get some body work done, since I bought the car with a few scratches and dents. I'm all about loyalty and honesty... so far they're passing my test. I will be updating this review in three months. Stay tuned... read more

This is a charm in Pasadena, honest, fast and reliable auto sales. It's long over due I bought my BMW 8 months ago and I haven't had any issues . Ralphie really cares about the customer and finding the correct and best quality of vehicle for the customer. I'm extremely happy thank you so much ! Please dont double think it visit read more

Edward your a liar , I'm such the mechanic "friend" you work with is in on your deals with people you screw over. You pretended to "fix" my car but did nothing to it. You think because I'm a girl I don't know anything . But I do know people and you two are liars and take people's money. read more

These guys were highly professional and I was in and out with no issues. And they hooked me up with a good deal on my trade in ! These guys are the truth. read more

Edward helped me get the car I needed for my family. I'm a truck driver and while I was on the road Edward took care of all the work for me. He was very friendly, prompt, and he made sure I was satisfied with the deal. I recommend United Auto Group. read more

Would not recommend this place to anyone. Came there from out of town on very limited time looking to buy their 07 Mini Cooper S from them. Edward showed me the car, and at first I was pleased. Nice interior, exterior is beautiful. Things are looking good. Within first few minutes of looking at the car noticed oil leakage - he seemed to act as if he didn't know about it and went on to say how gasket wear is normal. Was told I could take for an inspection, but must be within city limits where there are conveniently no BMW/Mini dealers(they're one city away), no exception. Being not from the area, I asked if there is a shop he could recommend to me - his response was "Ha, you really want me to recommend a place for you?" and every time I seemed to question something about the car he didn't even try to convince me it was okay, would just say that I don't have to buy the car if I don't want to. I should have stopped there. Took me to the closest mechanic who is probably his good friend, spoke amongst themselves in a different language. Although they seemed kind of shady to me, I gave the car a good look myself and from my basic knowledge the suspension, undercarriage, interior and just about everything seemed fine on the car. I just saw some oil leakage and figured maybe it'll just be a valve cover or something. Also I'm on a time crunch and budget renting a car for the past few weeks, and really wanted to purchase based on the very good looks of the car I observed. I was convinced the only thing I would need to do is fix an oil leak - Edward agreed with me and even brought the price down $200 for this. He told me several times that the car is well maintained, serviced, and the previous owner must have babied it. Keep in mind - I am VERY aware that buying a car used, as is, is agreeing to purchase it just like that....as is. But you'd expect some type of honesty when dealing with a professional business. Come to find out after purchasing the car - the 2 or 3 hundred dollar oil leak turns into over $2,000 in repairs. Have been going to a trusted mechanic for 6+ years who specializes in European cars, and the price quoted for the amount of repairs/labor was actually very reasonable. I also asked for some detailing work and other extra things for my own satisfaction, such bringing me to about $2800. But expecting not much to be wrong with this car but a small leak, you can understand my frustration. I was so happy that I was under my 10k budget walking out of this dealership, only to hear bad news a few days later. Car needs new brake fluid, has a leaking oil pump and oil pan (these two cost most of the repair), 1 bad motor mount that was vibrating, needs a new drive belt (probably the sound I was hearing that they assured me is normal), spark plugs need replacing, cabin and air filter are filthy, and battery is low on charge. Being as I'm very limited on time, I had my mechanic fixing the issues next day so I can get to work and ditch the rental car. Edward says only way they can compensate me in any way is go to their mechanic and they will maybe pay a portion of the cost....not an option since I'm 50+ miles away with a full time job and don't necessarily trust them already. Tries to say none of these problems are that bad and that none of them are necessary repairs, even though engine bay has plenty oil leak visible. Edward says then that there's absolutely nothing they can do for me since I'm already having it worked on by someone else. Should have gone with my girlfriend and I's gut instinct - we were getting weird vibes from Edward from the beginning and now we know why. So the list price $7,600 Mini I bought which was "discounted", is now costing about $10,000. For that amount I could have gone elsewhere, where they'd be honest and actually let me take to a Mini/BMW certified mechanic to look at it. Don't go to this shop - they just want someone who will pay and not argue with them. If you bring up any concerns, they basically don't care to answer them. Luckily besides the engine - shape of the car was excellent. Interior is almost like new, paint and body are perfect. Hopefully when I get my car back tomorrow it will be in tip top shape, and I can maintain better than the previous owners. Thanks again Edward, not very happy but I appreciate your time. read more

I found a unicorn car here - a 3 year old stick shift BMW. I was worried about driving 350 miles from home to Pasadena, but United Auto answered all my questions and assured me that the car was in excellent condition with no re-spray or panel damage and in great overall condition. It was, and I'm very pleased I made the purchase. read more

I got a nightmare, I've had my car for a year now and it's only ran right for about a week and I would have paid the car off for what I spent in repairs. The mechanic told me nothing was wrong with the car but less than a week later hoses on the engine started going out, the motor mounts $800, Then AC compressor $650, the fuel pump $500, coils $400, clutch and master cylinder $2600, More hoses $300 fuel injectors $1000, valve job $600, sunroof $120 the car a a clear carfax report but had been in more that one accident need new tires and rims as the tires the car came with were not safe to drive on and all the rim are knocked out of true another $1000. I talked to Daniel and he said "well it's a used car and the mechanic doesn't want to help you after your review" read more

Went in with my boyfriend to get a new car and we were in and out within 2 hours. Everything was done on the phone prior to coming in so it was a very quick process. The guys there were very helpful and we're so great with getting us a deal. Would highly recommend this place!! read more

As a customer, the qualities I value most are patience, empathy, and consideration. I hate walking in and feeling crowded by a salesman or employee (especially with an expensive purchase like a car). This was no issue at United Auto Group. Edward discussed and got a feel for what I was looking for. He set me up to test drive three of their cars despite the fact that I was cutting close to closing time. I took my time and thought about the cars without interruption. When it came down to choosing between two of them, he helped me weigh my options and didn't push for the more expensive car (as you'd normally expect from salesman!). I left the same day and am very satisfied with my purchase. read more

I called Edward at United Auto Group late on Saturday because I thought they were a car repair shop. Although they are not a repair shop, he quickly helped me find the right person, directed and walked me to the repair location. He was very nice and so so helpful. I am very grateful that he took time out of his day to help me with my headlight - something he could have easily shut down and told me to go elsewhere. I had a great experience! read more

Love this place! My car was an incredible deal and Edward was extremely helpful. Thank you!!!

Bought a BMW 525I from here the other day and I'm so in love with it. Runs like it's brand new and the interior is in mint condition. The guy helping me purchase the car was very patient and knowledgable. He took the time to explain the features on the car and helped me into the exact car I needed. I believe his name was Edward. I've recommended this place to everyone that's asked where I got my car and I know they'll get the same level of care. If you need to purchase a car for a great deal, this is your place! read more

Very professional!! I bought my car at this place. Very reasonable prices. The customer service was great. They are very informative, honest and up front. I never had such a great experience in a car dealership. read more

Uncle RAFFI as I started to call him through the cell he is very honest friendly and funny don't let his size for you he is a teddy bear I came in for an exact car and that is the exact car I walked out with and was an amazing deal very happy with the sale of our car and it is been a few weeks now he knew I needed a reasonable SUV for my daughter that had twins and he really wanted to help us out when I am in need again for a good commuter vehicle I will definitely go look for uncle RAFFI read more

I buy a lot of vehicles for our company fleet. Raffi and Edward made the experience extremely easy. Their communication and follow up was an important factor in my decision to buy from them in comparison to the other companies I was speaking to. When I buy a car, I want a fair price and I don't want to spend all day at the dealership. They were 5 star in both categories. read more

Very pleased with my purchase. Ralph communicated very well & kept me in the loop about getting approved for a car. Good customer service. Very honest & up front. Would recommend. read more

best deal..very nice people i will send all my family here i love my car..,, thanks for your help bela read more

I had been looking everywhere for a car and was having trouble getting straight answers from dealers. Edward was very helpful. He was honest and upfront from the beginning. He helped me get a great deal, and went a step above to ensure I was happy with everything. Working with him was fast and easy. read more

Edward helped me purchase a Honda Civic 2016 from their dealership at an amazing price! He was very kind and helpful. My father and I noticed some small markings on the exterior of the car and Edward scheduled us for a free polish and wax the next week. I am very pleased with my purchase and I highly recommend this dealership. If you're looking to buy a used car from good/caring people United Auto Group is the place to go! read more

This is the most amazing group! I bought a 2003 BMW 325i, which I love! Edward made the process seamless and I went home with my car the same day. Fast forward...the car ran well but later on I took my car into a BMW mechanic in my area cause a light on. It became one thing after another. They ended up tearing my engine apart and my warranty claim was denied and then wanted to charge me thousands to put it back together. I called Edward at the United Auto Group! He and his team took over and towed my car to their mechanic and put it back together and got the warranty to cover the most of it! They were awesome! They encouraged me to get a refund from that other mechanic, which I did. I am so grateful and I will never take my car to another place again. They were so assuring and caring about the situation and because they have so much care about their cars and customers they went above and beyond. I highly recommend them and will go back to them for my next car. read more

That all sounds nice and politically correct. But the facts are you have a car on your lot that the AC didn't and told me it was fused and wouldn't have purchased it in the first place. Drove off the lot stopped working. I paid for a three car day rental out of my pocket and after making the biggest deal about it your dad finally said yes most likely to stop me from asking. The fact is I would of never bought the car if the AC didn't work. You said it was fixed and your dad is the mechanic and was ghee with the purchase of the car. I don't want to write a 10 page paper on this how much you tried to help. You sold a car that didn't work as agreed made us pay for the rental which any business should more than do. Especially since we drove 50 miles to get there a big inconvenience going back and forth. I will give you that you were nice but all the niceness in the world doesn't help when your taken advantage of. By the way, the reason it was taking so long was because your dad was having trouble figuring out what was wrong with the ac. So that's why it took so long and cist me more money, he didn't give a day rent because of your reasoning you put down. But if I was reading your review you do sound convincing, but The FACTS are that the car should have been sold to me in that condition then I get the headache of doing all the work and you write out about how much you tried to helping. All I wrote was about the facts yours is to make it look like you did everything to help me which is not true. read more