I had an excellent experience with Toyota of Downtown LA. From start to finish to purchase a new…read moreRav4 2026 and the entire process was handled with professionalism, efficiency, and great attention to detail. Everything was done promptly, and the team made sure I felt comfortable and informed every step of the way. A special thank you to Ben Girmay, who truly made this experience outstanding. He was knowledgeable, reliable, and made the whole process smooth and stress-free. His professionalism and dedication really stood out. My family and I are very grateful for the support and top-quality service we received. I highly recommend Toyota of Downtown LA to anyone looking for a seamless and trustworthy car-buying experience!

Before reading, please note this will be a lengthy review, but it is very detailed and accurately…read morereflects my experience. I have purchased two vehicles from this dealership. My first experience was average overall nothing particularly stood out, but there were no major issues either. My second purchase is where I ran into significant problems. My salesperson, David, was great and I highly recommend him. He assisted me with both vehicles and provided solid service throughout the sales process. However, my experience with financing was very disappointing. The finance representative I worked with the second time, Oscar Ovega, did not provide clear communication or proper follow-up. After my vehicle was involved in an accident and declared a total loss, I went back to cancel my warranty. I was told the process could take up to a month and that I would be kept updated, but I never received any follow-up despite reaching out via email. When I returned to the dealership, another employee informed me that the cancellation had not been handled and assisted me with submitting it. Unfortunately, this led to further issues. My GAP insurance was canceled without my request, first of ALLL who thinks of yeah ima cancel my GAP after being in a total loss NO ONE CORRECT. ( I couldn't get my gap back after telling me they will ) while my warranty remained active, which caused additional delays and confusion. I later worked with Arturo, who initially seemed eager to help and assured me he would keep me updated. He provided his phone number and email, which I appreciated. However, despite me reaching out multiple times through both text and email, I did not receive any responses. My messages showed as read, but there was no follow-up, and my calls were consistently declined or unanswered. This added to the frustration and lack of communication throughout the process. The only positive experience during this situation was working with Denyss, who was extremely helpful despite not being my assigned finance representative. She took the time to properly review my case, confirmed that my warranty had in fact been submitted earlier without my knowledge, and followed through to ensure it was finally processed correctly. I truly appreciate her professionalism and willingness to step in. At this point, the warranty funds have been sent to Toyota, but I am still waiting for final resolution. I have attempted to follow up multiple times with Oscar and the manager, Kendra, but communication has continued to be lacking and timelines have not been met. Overall, I cannot recommend this dealership based on my experience with their finance department. If you do choose to come here, I strongly recommend working with David for sales and Denyss for financing. It is unfortunate, as I had previously recommended this dealership to several people who went on to purchase vehicles here. Based on my recent experience, I will no longer be recommending them.

Great experience! Freddy was absolutely amazing! Very smooth easy process and the deal on the truck…read morewas amazing. Couldn't recommend them enough!

Let me start with the positives: my sales person, Manny, was extremely nice and very helpful. When…read moreI showed up I was a fairly easy sale because I knew exactly what I wanted since I saw it online. Overall, I love the car that I got! Negatives: the service after purchase is what leaves much to be desired. The car I purchased was a trade in and not a Mercedes, but one of the things Manny and I discussed was setting up a digital key for my vehicle. Unbeknownst to me (or Manny) a digital key cannot be set up without a second key fob which the dealership did not have. I called multiple times to speak with the manager, George, and left voicemails but unfortunately my calls were never returned. All I'm asking is they cover HALF the cost of getting a new key to unlock this feature that was presented to me during the sale. Overall my experience on site was amazing until I needed help after the fact. I don't think I would purchase from this location again nor would I send others here unless they were getting only a brand new Mercedes from them. Nothing pre-owned.

This place truly made a difference in my experience. Before coming here, I had visited two other…read moredealerships and had some of the worst experiences I've ever had. Then I came to Nissan of Downtown LA, and everything changed. Not only was the customer service amazing -- huge thanks to Victor, Adolfo, Noel and the entire team -- but they were efficient and worked hard to get me into a brand new 2026 Nissan. I came in with a current vehicle that was breaking down and less-than-perfect credit history, and instead of turning me away, they found a way to make it happen. The whole process took less than 6 hours from start to finish. This was honestly the best dealership experience I've ever had, and I couldn't be more thankful. Thank you, Nissan of Downtown LA, for truly making a difference!

"All I will say is: do your research before buying a used car from Nissan DTLA. I was interested in…read morea vehicle listed on their website that looked great and had a very attractive price. However, as I researched the car before visiting, I noticed conflicting information. While the Carfax report showed no accidents, their website linked to CarGurus, which stated the car had been in an accident. CarGurus noted that AutoCheck found no damage, but I would have had to pay for the full report to see the details. I reached out to the dealership, specifically asking for the AutoCheck report before making a decision. Multiple sales advisors ignored my request and simply sent me the Carfax again, insisting there were no accidents. It took three emails and a screenshot of the CarGurus link from their own site before an associate finally sent the AutoCheck report. It clearly showed a police report had been filed for an accident, though she still claimed there was no damage. Because it seemed like a good deal with many features, I decided to see it in person. Upon arrival, the damage was immediately noticeable. When I asked a different salesperson about the accident history, they also pointed to the clean Carfax. Once I caught them in the lie, their response was simply, 'It's a used car; it's going to have imperfections.' I understand that, but failing to be upfront about an accident history is unacceptable. Moral of the story: Buyer beware. If a deal looks too good to be true, do your own research and inspect the car thoroughly yourself. I will not be purchasing this vehicle or any other car from Nissan of DTLA."

Thank you VW DTLA for getting me approved when no one else would. Andrew you are much appreciated!read more

shoutout to Maurice on his Great customer service along with his amazing personality, I promise you…read morehe would point you in the right direction

i've always had a good experience with the team at kia dtla! i actually like coming in for service…read morebecause everyone is so helpful. rey was the agent who helped me with my car service this last time and he was really understanding of my needs and explained everything needed for my 18 month check up. i probably could hunt around for some deals or local shops but i just like doing it in house at the dtla location. plus they give me a ride home so i can get things done!

Pretty disappointed with the customer service here. Purchased a used car with Leo but there was…read moresome issues with the paint on the rear of the car. I asked if they would fix it and he said they would. Well it was never fixed, I've called Leo multiple times and keep getting told that he would make the appointment for me to come in and get the paint fixed but nothing ever happens. Even during the car purchasing process, I had a 3rd party inspector come and they were giving him a hard time about inspecting the car. They gave him 15 min to do a full inspection and didn't let him test the car on the freeway either, I should've been more critical of this red flag. Don't waste your time here, go to another Kia dealership. I've emailed Alan Kassira as well to try and get a resolution but nothing either.

From my Porsche ambassador Michael Aram to the sales Manager Derek Haines. Top down you can never…read moreask for more in quality, leadership, and experience. The attention to my sales experience was superb. I wish to congratulate Porsche DTLA to many years of happiness and sales. I thank you for the invitation to a memorable grand opening. One for the ages!! So humbled to be apart of the Porsche family DTLA. Can't wait to add another detail oriented vehicle to my collection of cars. If your looking for the best. STOP HERE!!

This was an incredible experience start to finish! I called the dealership on a Friday and they…read morestayed super late to let me do a test drive. I ended up buying that exact car and they closed the deal for me very quickly. They communicated effortlessly and stayed in touch almost every day. Very easy process start to finish with lots of support from them. Shout out to Preston and Derrick!

I worked with John who sold me the perfect car that meets all of my needs. I was interested in…read morepurchasing an electric vehicle so I went to the dealership to see what was available. My friends drive Teslas and they say they love their car. It worked out that this dealership just happened to have one Tesla in their inventory with only 8000 miles. John listened to what I wanted, offered a test drive, and handled the financing for me. He even gave my son some snacks and the infamous rubber duck while we waited for the approval. I was at the right place at the right time and everything worked out for my good.

I have been researching the BMW X6 for a while because of its body style and performance. We…read moreinitially visited our local dealer, and while the sales rep was very friendly, the deal just didn't come together. This past Friday night, I was browsing online and must have clicked on a vehicle because around 7 p.m. I received a call from John Morovitz at LACDJR regarding a car I had inquired about. Since they're located in Los Angeles and we're in Bakersfield, I was hesitant to make the drive without knowing a deal was solid. John and the team went above and beyond, working overtime that Friday night. By Saturday afternoon, we were there picking up my new car! We definitely recommend this dealership, they will make it happen. One very satisfied customer!!!!!!!!!!!

any audi dealer can sell cars - audi makes great cars! but…read moreaudi downtown la has the most professional service department of any audi dealer i have used in: nj, ma (e&w) or ca (nors) i've bought or leased 8 audis since 2001. 21 scheduled services, 3 unscheduled repairs, and 1 recall. most of these years i had at least 2 audis (2 mercedes & a macan as well) audi downtown la did service on my 1st audi, an 2006 allroad (reached 120k) and i met val. he immediately booked my appointments whenever i call. he listens to any concerns and reports exactly what they find and his recommendations. he has never replaced parts which had not reached their replacement time unless they were defective in any way in which case he covers them by warranty. the service is completed when promised unless a part is not available or the review detects unexpected wear or problems in such case he provides loaners. this week they texted me a video showing every check point and narrated by the mechanic. produced like one would expect in hollywood! i could see the working parts and received a summary report with tread & brake-shoe measurements. val is a no nonsense pro and he realizes my time is valuable. polite and detailed and always appreciative. 2007 & 2008 i drove my allroad cross country just to let val and downtown do my service when i should have done in princeton audi. val was worth it!(my daughter in usa). every time i drive away from audi downtown la.........i feel like i'm driving a new car!!!

*** Mixed feelings abt Audi DTLA service. ***…read more Service Dept is clearly overwhelmed here since cars are lined out to the street even at ~11am, despite the fact that appointments required. This caused my oil change to last +3 hours. -1 star So I'd definitely not recommend waiting for car. That said, the service rep and service team did do an excellent job once inspection was made. Courteous professionals thru the entire team. Service did find a coolant leak upon inspection. Cost to repair: $4800. C'mon, I am not the one. I chuckled and told the guy that I'll just have to use a $10 stop-leak product til engine failure. ;p - 1 star Lobby comfy, coffee selection good, WiFi works, bathroom clean, and showroom is bright + airy. So if you wait, definitely bring a laptop to work. Otherwise prearrange a loaner car in advance. *** Overall good yet price + time too much. ***

not surprised to see this location has 2.2 stars. I will give zero stars if I could…read more No one in service has answered the phone in the last 24 hours, and last week when I showed up for my appointment, I had to wait 90 minutes before someone even approached me to check me in, and then told me that they wouldn't be able to do my oil change that day. Go literally anywhere else.

I live in downtown LA and got my Infiniti from Fernando Enriquez -- the whole process was super…read moreeasy! The car was even delivered right to my place, which made everything stress-free. I got a great deal on my lease and will definitely be telling all my friends and family about Infiniti Downtown LA. Highly recommend!

My experience here was great. Karla was very helpful and gave me the best experience would…read moredefinitely recommend her. Nick the gm also gave us an amazing deal for our car too.

Hello Julio R. (Service Advisor),…read more I wanted to take a moment to express my gratitude for your help in facilitating the repairs on my Chevrolet Volt. Your professionalism, communication, and willingness to stay on top of the process made a big difference. I'll be honest it was frustrating not knowing the cause of my vehicle needing repairs and things didn't start off smoothly, but the way you handled everything and ensured the repairs were completed the right way truly stood out. I appreciate your follow through and the effort you put into making sure my vehicle was taken care of. This was my first experience bringing my car to this location for repairs, and because of the service you provided, I will definitely be returning for future service needs. Thank you again for everything.