Bought a car from here, the sales and service side were awesome. Took car for test drive and came…read moreback the service engine light came on. I told them they immediately took it in and scanned codes found the problem. I brought car back up the Monday after buying and they installed new 02 sensors with no question it's been 3 months and 6,000 miles now and still no problems. They did more than they need to for a used car dealership. Normally places like this won't go the extra mile to make sure your in a safe and reliable vehicle

We purchased a 2016 Jeep Grand Cherokee. Staff seemed okay, facilities were nice. Jeep ran great…read moreand looked like it was going worth what we paid for it. We were told it had a brand new Oil Cooler and Spark Plugs installed as that oiler cooler always goes bad in this model so they replaced it with the new aluminum one to prevent problems for the next owner. Less than 48 hours of owning it, the heat stops working. Less than a week of owning it the check engine light comes on with a misfire in cylinder 4. We took it to a shop, $1300 later we had a new oil cooler installed. The repair shop gave us the oiler cooler that they removed. It was the original plastic oil cooler that came with the engine. The spark plugs were not replaced either. This dealer lied to our face when we bought it. After that repair it fixed the misfire on cylinder 4 but the heat still doesn't work so now we have to spend a couple more thousand dollars to get the heater core replaced because "someone" filled the system with radiator stop leak. This was my 19 year old son buying what he thought was going to be his first reliable vehicle for his new chapter of life and getting on his adult feet. My son saved up every penny and paid $12000 cash for this car just to end up with a lemon and lies. Buyer beware!!!

Bad attitude towards customers and partners, these are the last people you want to deal with. They…read moredo what is profitable for them and completely do not care about you.

I went down Medically for 3 months between Hospital and Rehab...my friend who was handling my…read moreaffairs and giving me shelter called, explained the situation, told them that they saw the Repo Truck constantly circling the Block looking for it..arranged a time to come get it, said that it would be considered a voluntary givebacks due to the circumstances..They reneged, tried to Sue me (unsuccessfully)..A few years later I drove by in my new car and saw they had closed (hopefully gone out of business) as there were NO Cars on the property. It made me very happy.

Put a sunroof in and it's leaked since installation. Called numerous times and they won't fix their…read morework. Their work ruined the car.

Today I brought in yet another vehicle to Auto1One to have the windows tinted. They always do…read morefantastic work. My vehicle always looks so much better after leaving. Lastly they stand behind their work. If you live anywhere near Louisville, I can't recommend them enough. If I could give them 10 stars I would!

This is in reference to Steve Mudd in sales and Thomas in service. I purchased a 2015 Tahoe LTZ and…read morereally enjoy the truck. Beautiful black with black rims and black Chevy bow ties. Unfortunately it had a few issues mechanical and electrical and it was a tad frustrating. But the service department really stepped up and made sure the vehicle was back in working order. They were great with communication and I felt they were tentative to our needs. When I picked up the vehicle, they were reasonable with the repairs and the car was washed and waxed.... Mr Mudd even made good on a promise that was almost 2 years old. I have a lot of respect for a man who keeps his word. These guys are good...... Go see them. Tell them what you want. They WILL deliver...

Terrible customer service. Went in person with my boyfriend to get his truck checked for an engine…read morelight issue, and booked an appointment for 7am and all. We dropped it off day of the appointment before they opened because we both work night shift, he left his information and his dad's info in case he was asleep. When we woke up there was no call and so he called to check and nobody even touched the truck. The same guy who made the appointment for us told us we never had one?? and when they did "check" the car they said they had no valid reason to work on it and said they had no way to contact us (He literally bought the truck from them). Just tried to reschedule an appointment and was told they're booked for the whole month. Save yourself the time and energy it takes to deal with this place

Went for a "prize" that I had supposedly won. I called the night before to claim it and it was all…read moregood. They asked for a confirmation code and I gave it, everything matched. The next day I called again to make sure it was real, they said yes and that the TV would wait for me. I get there and greeted by this short Cuban with blue hair. SCAM! He looks like a junkie, but he works for a dealership so I kept going. He started asking me a bunch of private questions about my car loan and cars stuff. He left and came back with some bootleg AIRPODS. I asked him about the tv and even he couldn't makeup a lie. Everything matched, which meant that I had won the tv. He started making up a bunch of BS and stuttering ALOT. I have him the bootleg AirPods back and asked for my ticket and private info back. He was pissed but idc. This place is a scam, he will try to make u get a car from them before ANYTHING else.

Received following prize promotion in the mail. It is misleading. They use it to get you in the lot…read moreto sell you a car and when you go to redeem your prize, it turns out that what is advertised is not what you win and instead is a consolation prize. Staff was condescending about small print that I had read, but did not accurately describe the promotion. It is a bait and switch. Do not do business here.

I had a great experience today with the service department. My appointment was on time and taken…read morecare of right away with information about the repair. This is my 3rd Jeep and I wish I had purchased from them. Go to Cross for your purchase or service needs they have restored my faith. Definitely avoid Oxmoor and Dixie both have terrible service departments.

Update July 2026. Here we are 9 months later I go to pay the registration on my current truck, and…read moreI am told I owe taxes on the vehicle I traded back in Nov 2025 Cross failed to notify the County Clerks Office and left me with to deal with this issue. This was not an isolated incident the Property Tax Office told me that Cross Jeep in known for doing this to their customers. After filing the paperwork proving that I do not owe taxes I went to the DMV to register my vehicle and there was another person that bought a jeep from Cross and was unable to register his vehicle because they did the same to him. Bottom line Cross Jeep and their management still lack integrity. I have been a Cross customer for over 5 years getting any maintenance /work to my truck done there. I traded my truck on a new vehicle and the truck I got ended up having death wobble and bad vibrations they did put a new set of tires on it and gave me a loaner to drive the truck spent over four weeks in the shop I was told by Jeff (sales manager) if the issue was not resolved they would offer to buy the truck back. Well the issue still exists and I have been told four times that they would get me a buyback number but now cross will not respond to any text or phone calls. After taking the truck in for the issue the salesman avoided me and would ignore me standing right in front of them. They even told the two salesman that I worked the deal with to no longer talk with me and assigned another salesman to deal with me all he did was tell me he would get me the info I asked for and never follow through. I answered calls and text from them when they needed Information on my trade so they could provide details to a customer trying to buy it Overall Cross Jeep and their sales teams lack of integrity and honesty is very disappointing and if you are looking for a dealership that offers customer service after the deal is done keep on looking because that doesn't exist at Cross

Came into check a known and very documented issue with my SUVs. I had diagnostic trouble codes,…read moreNHTSA Recall numbers and VIN number for two SUVs. I was politely greeted and told to talk to Donna. I had to wait for her to return as she was smoking a cigarette. Upon telling her my issue she asked for the VIN number and looked up a part the was unrelated to my issue and said that is what I needed. I knew based on my research the diagnostic trouble code that I had and recall bulletin that it was not the correct part. The part she told me about was much more expensive than the part I will be needing. I was looking for information about the recall and getting the correct fix made. Upon further checking She located the part that was listed in the recall Bulletin. The price quoted was still higher than other part suppliers. She became frustrated when I asked if the VIN number should the "reprogram fix." Several pages of vehicle history showed and I asked if it could be printed. She only printed one page of the multipage history and then proceeded to lie to me telling me it was the entire record even though the paper in hand clearly displayed it was not. While I was speaking to her a gentleman came up and interrupted and she started answering his questions. The gentleman and I had a short conversation and she eavesdropped and proceeded to argue with documated factual published information I was sharing with him. After which she insisted I was wrong and told me i had "came in negative". I asked what could be done for my issue and she explained they did not take appointments and it was first come first serve only but also stated it would have to take 2 days just to pull trouble codes. If you have any warranty recall issues I would highly suggest going to a different dealer. Not only was the Town & Country employee not very helpful but she gave unfactual data and tried to argue with well-published documentation that has been around since 2014. I can list the sources for all of which.

This is the 2nd vehicle I've received . I can't emphasize how helpful Billy Hays & Chuck Cain made…read morethe procedure so easy, even though I'm 902.3 mi away. With assistance from Linette & Blake ... Thank you so very much !